UPDATE: I'm convinced the "Response from the owner" is an auto-generated message. I responded almost immediately as requested and have received no response. Goes to show how much your satisfaction matters. read more

I shopped around before I bought my truck fr another dealer. I wanted to warn anyone that reads this to take your business elsewhere. Earnhardt tacks on several thousand above retail price claiming it's a "market adjustment fee" because of low inventory. Don't fall for their greed and do yourself a favor and take your business elsewhere. read more

This place is a joke! Stay far far far away. Still charging 10k over on a Denali even though GMC isn't back ordered. Sales staff is a joke along with sales manager. You owe it to yourself to not shop at this GMC read more

They had a truck in stock I wanted but I was out of state. I was dealing with Rod Yamamoto who is allegedly the sales manager. The deal was pending until he found out I was out of state and could not be back in AZ until that evening after they closed. He told me they would not hold the vehicle for me until I arrived there which I understand so I then offered them a deposit on the truck to hold it until the next morning when I could be there when they opened. He refused to take the deposit and told me "We don't do that". I'm 65, have excellent credit and have bought many vehicles over the decades and have never been refused a deposit to hold a vehicle until I could get to the dealer. No matter how much I tried he wouldn't work with me to purchase the truck. Poor business practice on the part of this dealership as I committed to the purchase and was willing to back up my word to purchase with a deposit but they refused my business. And then Rod kept texting me after I told him I wasn't interested in dealing with them any longer. The end result was them turning away a customer and a confirmed sale. I ended up buy at one of their local competitors. read more

If you like a 1960-1970 style experience, this is the place. I called and spoke with Kerry Hunter about a 2021 Yukon Denali. He said they have one on the showroom floor. I asked if we could come down and test drive it. He said yes. After a 40 minute drive we were told by the sales manager, after Kerry asked if I liked the color and equipment, that they don't allow test drives. OK, bait and switch and who in the right mind would purchase a $90,000 vehicle without driving it. Kerry did not even apologize. They also told my son that he could come down and test drive it also. So he had called me and told me we could meet there. I wish Yelp would allow a minus number. read more

Kicking the people when they're down and no integrity. I've had positive dealings with Earnhardt Toyota so I thought this would be the same right? So sad to report these folks for lacking integrity and gouging the consumer under the guise of the chip shortage. Got me down there telling me we could test drive a new Yukon Denali. We get there and they wouldn't even let us drive unless we committed to buy, put money down and allowed a credit check. They were also charging 15k over sticker for literally nothing. Whoever runs this store for Earnhardt should be removed for unethical business practices. read more

Very disappointed in their customer service! We showed interest weeks ago in a 2021 Denali. The manger said she would contact us when they came in, which she did. We told her we wanted to proceed with purchase, she sent us pictures gave us the sticker price (we were planning on paying MSRP) we were trusting there slogan of "no Bull pricing". After multiple emails back and forth and us agreeing to purchase the vehicle she decided to tell us "we are adding on a 5k markup because of demand". That is what I call BULL** pricing. Unfortunate and shady! I'll be taking my 80k elsewhere and buying from another dealer that isn't greedy and gouging! read more

Absolutely incompetent! Largest dealer that plays the blame game! I was told it is dispatchers fault while our parts are sitting on the self. No communication with the employees! That is a bunch of BULL! Tex would be rolling in his grave!!!! read more

I went by on Saturday 05/22/21 Asked about a pre-owned F-150 Talk to Thomas Ross put in my application and he told me that the no bull team would call me on Sunday no later than Monday. I Never received the call. I tried calling Ross no answer left a voice mail and no call back. I am no expert but that is Really unpunprofessional read more

The service department is very clean and everyone is so professional. The sales staff is very knowledgeable and friendly.

This recommendation is for Rip Rios at GMC Store. Just to let you know he can sell you a car from any of the Earnhardt Organization. We've bought many cars from him and he's always honest and upfront. He shares with you what he can and can't do to help you. If their were more stars available I would award them to Rip. You can reach him at his office located in Mesa at Earnhardt GMC-Buick Store but he can meet you and help you purchase any of their vehicles at any of their dealerships read more

2nd time I bought a vehicle here. None to please first vehicle I bought was at night and there was a bunch of glue residue from the plastic that comes off the vehicle never offered to have that cleaned . Second vehicle was bought and I know chip shortages are not anyone's fault at the dealer but WOW getting those to be honored months later and installed hassle. I was told my Buick didn't have the recall for the park assist anymore? When did the recall come and go? Did I miss something when I bought the vehicle the salesman told me things were missing because of the chip shortage fine, but I called to order the part months ago. I called back to see if it's an all need to get told that there was no recall. You sold me a vehicle with a feature, and I do not have the feature installed on the vehicle because of the chip shortage, I just seems like I got to pay for something that I don't get to use which seems like complete garbage. I can promise you I will never buy another vehicle from this dealership again ever. read more

Great friendly service. On time and fixed my tech issue. Will be going back for anything required for my truck.

Tom, the salesman was great! Very helpful but not pushy! I hate the car buying experience but he made it less painful! My only complaint is someone probably smoked in the vehicle and it was being masked by air fresheners. When I took those out when I got home all I can smell is the smoke. I am still, two weeks later trying to get rid of the smell. Over all Earnhardt Buick was great. read more

Cheap plastic piece broke off, after multiple visits. The general manager decided to fix it. read more

Earnhardt Buick GMC - Corner disintegrated and was hanging by other side. - Auto Repair Near Me - Mesa, Arizona

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Made appointment to get oil changed on my 2017 Yukon xl took 2 hours to get it done and to make things even better their guys I don't know for what reason broke my center console organizer handle guess they lost an oil wrench in there ' I called' sent them email and nothing yet' WORST SERVICE EVER ' read more

I took my vehicle there for warranty work, the service manager refused to do the work and lied to me regarding the terms of my vehicles warranty. I took the car to another GM dealer and the warranty work was completed no problem. read more

Please do yourself a favor, Go to Earnhardt Buick. Best car buying experience I've ever had. Kerry Hunter was great. I shopped many Buick dealerships in the valley and the gave me a better value. You won't be disappointed. read more

Commonly advertised as the appealing "no bull" dealer is nothing but bull s**t. The falsely advertised no bull slogan is sure to draw you in. However do not be fooled. All car dealers are the same, usually those who say they have no bull are the ones who are the most full of it. Case in point, my wife and I are looking for a great family car. We go look, talk numbers with Thomas Ross, a sales man, and go to thank about it. He calls us the next day with some more bull and we feel more inclined to make a deal. I call him back and tell him I accept his offer and we will be in to pay for the car tomorrow. I am surprised to see a call from him the next morning telling me the car has sold. So Thomas, I made a deal with you, accepted your offer, and you give me some bull. Thank you. DO NOT GO HERE. THEY ARE AS BAD IF NOT WORSE THAN ANY OTHER DEALERSHIP. Of course we did not sign our agreement however if I were a no bull dealer I would at least have the decency to call and say hey the car will sell unless you get here now. I would have got my pregnant wife in the car and got the deal done but I had figured that a no bull dealer would have the decency to call to inform or even uphold your verbal agreement. Of course not. Thank you Thomas for being full of bull. read more

What an experience today! I took my GMC Sierra (The General) in as I was leaking oil, and I felt a shimmy. This place ROCKS! 1. First time in my life - the mechanic himself (Bobby) had me come back to the service bay so he could show me (among other things) what was causing the oil leak - which was nothing but a loose oil filter. A shady dealership could have sold me a whole oil pan replacement!! 2. The Service Advisor (Steven) saved me $500 by suggesting I go with an after market axle shaft! He could have said nothing - and upsold me a $800 part! So after an oil change, the shaft replacement, and an alignment...The General is rolling smoooooooth! Also - a real nice lounge. They had tables where I could spread out and do my work!!! They have my repeat business.... read more

We highly recommend Earnhardt Buick GMC in Mesa. Three days ago we took our GMC Acadia Denali in for a routine service. Upon arrival, we were very promptly checked in by Wes Sherwin, our Service Advisor. I had a concern about our air conditioning possibly not cooling sufficiently in the backseat area and learned that I was not setting the dials properly for the best cooling. My husband decided it was time for new tires. Wes immediately checked on availability and confirmed that the requested tires were available. As I had done some online searching for tire prices, I brought a tire deal from an area tire store. Wes was able to do a price match. On the day of service, he sent us a text to see if there was anything else we needed throughout our service visit. Earnhardt has always given us good service and with Wes as our Service Advisor the service is always FIVE STAR! read more

This company is a complete lie. They almost had me sign paperwork on a vehicle that was in a car accident and they did not tell me. That sales manager is a "full of bull" and was not honest. But don't worry it gets better I called and left the general manager of Voicemail and he didn't even bother to call back. I would go anywhere else to find a vehicle besides this place. The best part of my experience was leaving especially when the sales person said if you don't want to do a deal with me just leave. Good thing I didn't do a deal because they were going rake me over the coals for a car that is far overpriced. read more

One of the best experiences in buying a car I have ever had! The team there was spectacular and were quick, all the way through keeping me updated on the status of my car and then financing was simple and easy! I highly recommend them to anyone looking to purchase a car! Tank you Brad and Josh and Tracy for making this easy! read more

Final pricing was not matching with the original estimate. We had to question the final pricing in order to get the corrected pricing. I was disappointed. Just spent $2,900 for fuel injection and fuel pump on my Silverado, 2 week earlier. Watch what they tell you.........Trust but verify. Doug read more

We were in this past weekend after a significant car accident that totaled the car. We were assisted by Brian Kain who was simply amazing. He took his time, was professional, and treated our family as though it was his own. He was honest and down to earth and a true pleasure to work with. Brian made what otherwise was a terrible event something that worked out well and made us feel comfortable and genuinely cared about. Brain, thank you from the bottom of our heart for taking your time to help out in the fashion that you did and giving us complete confidence that our parents were in great hands. Anyone looking to buy a car, go to Brian, I assure you he will treat you right. read more

I wanted to write this review because I initially wasn't going to speak up about it but I feel like everyone needs to know. I started my journey with Earnhardt GMC Mesa 6 weeks ago.I was trading in an older model of the same car. When I walked the lot with Luis, I recognized the car I came to test drive; he went inside to "grab" the keys (keep in mind it was about 110+ degrees outside) and he left me outside for upwards of 15 or 20 minutes without any explanation. I started Inside, that's when he finally came towards me, citing that he had misplaced the keys for the specific car I was interested in. When I finally decided on another one I could live with, (with none of the premium features of the one I traded in), I asked about a cooling off period. I am generally advised during EVERY car I have been purchasing since I was 20. Luis said that'd he'd prefer me not to purchase the vehicle if I felt that way. That was a put off. Nevertheless, ignoring the red flags, I proceeded with the purchase because I had already spent a few hours there, it was hot, and I just wanted to be over with. The next morning I saw a part of the passenger door detached and I took a photo along with the key fobs in poor shape and sent it to both Luis and Bryan( finance guy) at the dealership. Neither responded to the email. Bryan (financing) did, however, respond to the financing portion. Luis claimed my EXTERNAL email got lost in his mailbox in a matter of 1 day. Every time I have spoken to him, he seemed very annoyed with me. A week later I go on a 10 day vacation, when I got home, after not driving the car for almost 2 weeks, the first key fob was malfunctioning. It caused the car to not turn off because it was not recognizing the key, it also had issues starting as well. No big deal I switch to the second key fob and two days later had the same issue. I called the dealership and spoke to Luis, citing the concerns I had from the day 1 about the fobs, and as usual he was irritated with me, (because I conveniently made the car malfunction after service center hours). I advised him that I had family in town and we were going to need the car that Sunday after he advised me to bring it in on Monday. The end of our conversation was him asking what I want wanted him to do. It was not sympathetic and his tone was disrespectful. I went to the service department the following Monday and was told I could not be seen for 3 days. Sarah, Luis' mgr confirmed I would now have to come out of pocket either way for diagnostic fee of $149 (totally different than the service and repair plan I shelled out $3000 for) and service guy told me I had a $100 deductible. Sarah clarified that diagnostic is diff from my deductible. Thanks Sarah! ALL THIS EVEN AFTER I HAVE DRIVEN THE CAR FOR A MONTH. Please see pics. I had my old car serviced there one time, and had such a poor experience, that I decided to drive 15 minutes out of my way to get my car serviced elsewhere and they are a five minute drive read more

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Looked here for a car and although they didn't have what I was looking for, the manager and sales people were great! Eager to help and try their best to get me in a vehicle I truly wanted. Even took me over to the Earnhardt Toyota dealership to look for the car I saw online. read more

Had a noon appointment for oil change. Forty minutes after sitting in their waiting room they come out and say they double booked the appointment. Apparently their online and their call in schedules are separate programs they say. And they just noticed that 40 minutes after the appointment time. Really? read more

Sorry to rain on the parade but I found this dealership to be up to the usual--and new--tricks to rip you off despite the "no bull" logo. Let me tell you how the scam works so you can avoid it. The sales guy (Rod Quasimodo) gives me a price on a new car. Let's say it's $20,000 because that's a nice round number. That number includes the value of my trade-in plus tax and the one-year fee for license plates ($600 in my case). However every customer who is transferring plates from their trade-in to the new car has some sort of credit for paying last year's plate fee. The credit could be for only one day if you plate is due tomorrow or up to 2 years if you just paid your renewal and renewed for two years. My plate credit was $500. However when I came in to finalize the deal Rod tells me that he kept the final price at $20,000, like he's my "friend." When I'm in with the saleswoman in finance going over the paperwork I noticed that the fee for my plate renewal was only $100. However since it was originally $600 and the total cost to me was $20,000 plus my trade-in, that means that the cost of the car went UP by $500 and Rod pocketed the extra $500. They are doing this scam over and over again and many of you are probably too dumb to realize you just got ripped off. You think the deal is over when you negotiate the price, but the numbers change upon closing. I canceled the deal and bought the car in New Mexico. The dealer charged $0 for "Closing Costs/Administrative Fees," and that saved me $400 right there. Yes, I still have to pay taxes at Motor Vehicles in AZ but they charge you only the state tax rate of 5%, not the 8-10% taxes depending on the city you live in in AZ. And my plates were correctly renewed for a full year for only $100, exactly what they were supposed to be when you figure in the credit. To top it off, they gave me $500 more for my trade-in. Buy out of state and save money. read more

Quick service, able to take my car in right away and provided a loaner car for two days without hassle.

We are interested in a GMC Yukon Denali, and called ahead to arrange a test drive. So we drove all the way there, and then the manager told us that we could not drive it after all because it was the only one they had and they didn't want the miles on it. Most unprofessional! read more

This was my first visit to Earnhardt's GMC and I was very please with the customer service. Steve was very friendly and personable and he kept me informed of what was going on with my vehicle. It's not easy to make a customer happy when they visit the dealership all too frequently for warranty work... But I left with a smile on my face. read more

I have been using this dealership for 4 years now ,Everything was great ( when you buy or lease the car) until 2 weeks ago I had a simple question about the renewal registration of the car that I am leasing from them. First of all I called and I was transferred to speak to the person in Financing department name "Fred". He put the phone on the speaker and it sounded like he was far away. I had a hard time to hear him. It seemed like he didn't even want to talk to me. I tried to explain my situation and asked him a simple question.He told me to throw away the paper in the trash if I didn't know what to do with it. Very rude and unprofessional. Moreover I called back , the person who answered the phone was "Bal", I asked her to talk to The person in charge, she said nobody available.Then I asked her the corporate phone number and address, she said she did not know because it was her first day on the job. I asked her to get information from other employees,she said no one was here. It was just unbelievable that way that they treated the customer very poorly. Very disrespectful. I wrote to the corporate, I never got any reply. It just SAD. read more

Highly recommend the buying experience here. Alan and Bryan were especially helpful. Got a good car at a good price. Update 3 months later: Still so SO happy with my car! Check these guys out if you're in the market for new wheels. read more

This is our second car that we purchased at an Earnhardt dealership. They really made the experience easy, there was no game playing or shenanigans. We were in and out quickly and the process was enjoyable. We worked with Alex, Josh, Chad, and Traysi. All of them were pleasant to work with and provided excellent customer service. I also went the next day and purchased a sun shade and the staff in parts was very helpful and friendly as well. We highly recommend this dealership for any car buying needs :) read more

From first contact with Michelle the internet sales person to the day of delivery. The service was awesome!!!!!!!! I knew already what I wanted when i arrived. I test drove the Cascada with John, he was great by the way. i loved the car but not the color. they found my color black in Prescott, told me they would have the car delivered to the house the next day. Offered me a loaner until then. Mark in financing was great it was a painless process. (Please upgrade to electronic). The next day i get a call from john saying my car was in town they were going to was and fuel him up and bring it to me shortly..... upon arriving to the house John took the time to orientate me to my new car and set up all my apps and onstar. this is not my first new car but i can say its my first first class service from a dealer. service was far beyond my expectations. the next day tempe buick called about mu inquiry and i told them I'm sorry i already purchased the vehicle. the early bird gets the worm........ I loved the service. read more

I've taken my 2015 Yukon to this dealer for service ever since I moved here and I've been satisfied. Since the lease is ending soon, I stopped in to see how they would deal on a new vehicle. My vehicle only has 23K miles on it so I knew it was worth more than the buy out price. They asked Tom Ross to deal with me. He got some basic info from me and then asked for the keys so he could evaluate my vehicle. He came back very quickly (five minutes) and told me my Yukon was worth $42,000 as a trade-in. I told him I thought it was worth $45,000. He said he could be off a couple of hundred but it was definitely not close to $45,000. I went home and did a Kelly Blue Book evaluation and the trade-in value came in at $43,500 to $46,500. I did the cash offer application and that came up $43,750. I have a dealer who offered me $44,250 cash. Either Tom Ross deliberately low balled the offer to me or he made a significant error in evaluating my vehicle. I don't think I'm buying the "no bull" slogan. read more

So I brought my truck in and I provided my own oil and oil filter. They agreed to change the oil for 30 bucks. I brought the truck home and it was leaking oil. I called them up a couple of days later and they said, "Bring it in right away or we will come get it". I brought it down and they told me it was a "faulty oil filter" and it felt like, since you brought in your own oil filter, it was faulty. They then put in a new filter and topped it off right away. The service manager came out and checked with me which made me feel like he really did care about my experience. I appreciated his personal touch and I will go there again. read more

This dealership is by far the worst place i have ever encountered as far as customer service. I purchased a 2021 denali from them in which a special 600 dollar fee was added onto my purchase for tint which was 2 windows. Once I got home the next day and it was daylight I could see the window tint was garbage and had to have it re done. I drove an hour and half back to the dealership to have the tint fixed and have my second key made because the dealership lost my other key and could not give me both keys to my vehicle when I purchased it. While getting the tint repaired they drove my vehicle to the tint shop and used all my fuel doing so and did not replace what they used. So needless to say I got my vehicle back with no fuel. Then about 3 weeks later im washing the vehicle and notice several defects in the paint. I call them and they say bring the truck down. So I bring the vehicle down and show them all the paint defects. They at this time give me a rental vehicle which is disgusting. Completely filthy inside and out. It was so bad I had to go to the car wash myself to have it washed. When I dropped off the denali I was told the service department would call me Monday. Well they have had my vehicle for 2 weeks now and have not called me one time to tell me anything. I finally called today to get a progress report. I was told that they needed to talk to the paint shop and they would call me back within a hour. Well needless to say they never called me back and they all left for the day. Words of advice stay away from this establishment. It will bring you nothing but disappointment and anger. If I could give them zero stars I would. Save yourself and go somewhere else to purchase a vehicle read more

I've been using this dealership for years, and I won't go anywhere else. I've purchased multiple cars (new and used) from them, and I do all my service here. I find them to be honest and straightforward in sales as well as service. Whenever I have difficult situations with the service that I need, the staff goes above and beyond to help me get it sorted out. They are all great, but special mention goes to Tom in sales, and to Hank and Steven in service. Never had anything but 5 star service from them. read more