First trip to ATAC because our trusted local auto shop owner retired and sold his business to one of the known conglomerates. Great to find another local business that is honest. It was a pleasure dealing with Rich as we were able to discuss things I wanted done to make a cheap used car safe and reliable without going too far with expenses. Definitely going back. read more

Called and spoke to Rich about an alignment issue and he offered quick resolutions as well as offering to help with a quick appointment. Wonderfully hospitable and displayed a sense of urgency to my situation. Will definitely call again. read more

15 years later, and I am still impressed with consistent care and service of the family vehicles! They are always reasonable and considerate of budgets and I love that they stand behind their work! Many cars with many problems over the years, but they have always done a stellar job! Best value I've found in car care! From oil changes to brakes to air conditioners to motor mounts... They have done it all for us over the years with integrity, kindness and professionalism! read more

They always have nice people working there. Very personable. Fast, quick service. I'm lucky to live near them. Good quality work, honest and priced reasonably. TAC on Recker Rd. Gilbert, AZ read more

The ONLY shop I use. Wayne Freeman and his staff are as dependable as any shop I have ever used. Driving a 1990 vehicle, problems are a fact of life, but never an issue. They have consistently worked me into their schedule and solved the problems quickly. Wouldn't consider using any other automotive repair. read more

ATAC was recommended to me by friends. My Tucson needed a tune up and at this point in my life, I'm done with dealerships. It's a bit of a drive out to this part of Gilbert but with hopes they'd do a good job, it'd be worth it only a couple times a year. Glad I gave them a shot. Jason was who I spoke with on the phone and in-person. He assured me it wouldn't take long for a 25k tune up, but it did because after running some diagnostics he let me know the battery was almost dead and I needed new filters (among a couple other things). Tried to call the dealership to see if my OE battery was under warranty and what the cost might be, but getting that smidge of info proved difficult, so I let ATAC do the work. While it wasn't the most fun morning having to wait on additional work, Jason and team were kind and upfront about what was wrong (temporarily) with my SUV. read more

We finally found a place that doesn't lie to get ever penny out of you. Jason helped my wife out with her vehicle many times at a fair price. It is nice knowing she can go without me being present. I highly recommend ATAC. read more

They always take my car in there. They are very good and reasonably fair priced. Friendly service.

Where do I start? Ahh yes bait and switch much? I called around to 5 different shops in the area to get a quote on a clock spring and rear shocks for my Armada. Was advised over the phone by Mike at ATAC that it would be $370 for the parts and labor on the clock spring and that the rear shocks were fine but fronts needed replacing. After calling to other places ATAC seemed to be the cheapest for the clock spring. I brought the vehicle in and when Mike called back saying that looks like it's gonna need a whole assembly and it would be $672 out the door. After asking why the difference in price he said because it needed a whole new assembly not just the spiral cable. Keep in mind already had the Nissan dealership quote me for a broken spiral cable not the assembly and their price was $789. Of course I didn't want to pay dealer prices. Anyways I advised Mike that it was more than I wanted to spend. He stated that if I choose to do some of the work there they could waive the $55 inspection fee. First I didn't even know there was this fee because he didn't advise me of it before I brought the vehicle in. I said ok that would be great. He said he will just check with the manager and get back to me. Today I got a call that the car was ready for pickup. I went in and the $55 fee was not waived and I never got a call from him after he supposedly was going to check with the manager. My price was $729. Wait I thought it was $672 out the door like I was told on the phone. Mike was not willing to make it right in person either. I'm sorry but during a time when everyone's jobs are uncertain and we all need every penny of our hard earned money Mike could have at least waived the fee and earned my business as a returning customer. Sorry ATAC you won't get my business again. If you want to make it right please reach out to me and perhaps stand behind your employees words. read more

Jason is awesome! Had an issue with a VW Jetta and he diagnosed it in short order and provided a couple of great options to fix it. Spent a lot of time explaining options and was clearly up to speed on the intricacies of the fix. He's my first choice for a trustworthy mechanic going forward. Thanks again! read more

Highly recommend and now we know why! Prompt, polite, professional staff! Jason and the team went out of their way to work on several of my new and old vehicles faster than any dealership and much lower total costs. Jason provided options for repair, service, and accessories that are based on client needs and cost range. He also pointed out and corrected issues when another company had repaired my son's vehicle and made sure it was done right! read more

Mother In Law took 2008 Avalon in for overheating. They told her new radiator hoses, thermostat, and also that the serpentine belt was cracking (there were other things on their "list" that weren't chosen for repair.) Never-mind that they charged a $50 diag fee and didn't really diagnose the overheating. Replaced JUST those three items for over $700!!! Seriously?! These guys are thieves! Thermostat doesn't even require a new water pump. She got it back and I popped the hood (after it was overheating still), the RH fan still never comes on (supposed to as soon as the AC is switched, no matter the vehicle/engine temp) and there was NO coolant in the reservoir. The car also has this new ticking. DON'T use these guys! read more

awesome people! my boss recommended them and i was not disappointed! they're very respectful and knowledgeable plus their labor rate is a really good deal! jason took care of me and was extremely nice read more

They have always been super accommodating, they have done great work, the price is fair, and they do a great job communicating. I haven't taken my cars to a different place since coming here. I recommend giving them a shot. read more

I've taken my car here several times and have gotten excellent service and very good prices! They're very courteous and friendly. Thank you Eric and Wayne! read more

ATAC is a super auto repair facility in the east valley. We are lucky enough to live right around the block from their facility. Wayne was incredibly helpful when my daughter was stranded in her high school parking lot with no power to open the door locks. He quickly determined the problems: a broken manual door handle lock and a loose cap on the battery cable. He got creative with reaching up under the car to push the battery cable to make contact and get power enough to allow her to open the door! Later he replaced the loose clamp at no charge! Eric is super helpful at the front desk and the whole place is clean with a comfortable and open waiting room. They can sometimes give you a ride home if local. Check them out! read more

A friend of mine about ten years ago suggested I try Arizona Total Auto Care and over the last ten years I haven't taken my vehicle anywhere else since. They seem to be the most honest mechanics I've come across and, unlike a few places I've gone to in the past, if your car doesn't need work done, they'll tell you so. Everyone there has always been very nice and the owner has personally driven me home on occasion when my vehicle needed to stay longer than originally anticipated. The biggest thing that keeps me going back is the fact that my 16 year old vehicle still runs great since I began taking it to them and I don't see myself needing a new vehicle anytime soon because they've done such a great job taking care of it. read more

In Gilbert for the day dropping off my daughter with family for the week and my Jeep was not keeping us cool. Excessive heat warning in the valley unfortunately we did not plan for this. After being turned away from my dealership they were happy to help. Jason was so amazing. I left crying because I never experienced anything like this. There are good people out there! It's true! I had the worst day and week. I hope they know how happy they made the woman in the white '14 grand Cherokee!!! I had given up on everything today. read more

Been taking a project Jeep here for the past year and have had the family vehicle worked on as well. Always professional and talked and walked me through what was in need and most important to do first and what I should be putting on the list of things to do. Always feel like I'm walking away knowing how my vehicles are going to perform read more

Friendly and honest. Small town feel in the big city. They do good work at a reasonable price and are up front and honest. I've used them several times now and will continue to go back in the future. Highly recommended. read more

This is one of those unique shops that operates by the golden rule... treat others as you would like to be treated. The really cared that not only was my car safe and reliable when I left there, but also that it ran well and was comfortable to drive. I called last minute to add something else for them to check that I had forgotten to mention and they had already noticed it and fixed it, no additional cost. So, I'd say you are in really good hands at this shop. Kudos to ATAC!! read more

I have had 2 great experiences with ATAC. They are straight forward with what needs to be fixed. I like them because like any mechanic they suggest other fixes but do not get pushy or make it sound like your car is undriveable like other shops I've dealt with. I would suggest them to anyone! Fair prices, good peopl. read more

First experience at ATAC and I was impressed! Friendly, knowledgeable staff took the time to explain what my car needed and how to prioritize additional repairs and maintenance. Super helpful! Im horrible at remembering when to get routine maintenance done, so they've set me up on a schedule to keep me--and my car--on track! read more

I got my propane tank filled here today. They quickly got it filled and got me out the door. Much faster then doing it at a gas station. Office and shop areas looked nice and seems like a place I would try in the future to repair a vehicle. read more

I needed some word done on my car on a Sunday and these guys were the only ones open. I was very satisfied with the work they did. They showed me the pricing for the parts they will order, and told me how much they will charge for labor. Everything was very straightforward and honest. They charged a fair price, so I went back and got other stuff fixed with them as well read more

Whenever I have a concern about my vehicle and need a trusted opinion, I come here. Eric has been such a great help. He recently helped me out after I discovered oil spilled under my vehicle. Turns out the Midas location I took it to for an oil change earlier in the week didn't replace the gasket. Eric identified the problem and fixed it. I absolutely trust AZ Total Auto Care, I know that they'll be honest and won't mess around with their customers. read more

I have never had trust in a mechanic shop the way I do for Arizona Total Auto Care. As a customer, one can tell they are very family oriented and those core values show in their work as well as their customer service. I could easily write pages about my experiences with other auto shops and how they are crooks but you will never find that here. Anyone who says otherwise here on yelp is not being honest to themselves or the public here. Eric in the front likes to surprise customers with free oil changes so you don't have to keep the punch card or track them on your own for the promo. I will be very disappointing the day i have to move from this state and am back at square one trying to find trustworthy, family run, core values type of auto repair shop such as ATAC. read more

I am very thankful for the mechanic staff here. I came in with an a/c issue thinking it was the compressor and after the technician looked it over he determined it was something else, turning a very expensive fix into something much less. Very grateful for the staff from the counter to the shop. read more

Started out loving their service but no more. I'm wondering if they've had a turn around of their staff. First I took my car in to have a motor mount replaced. Seemed to go ok until a couple weeks later unwashed driving on 60 when my car started smoking real bad and a horrible burnt rubber smell was coming from under the hood. I pulled over and found a belt shredded. Took it in and they told me that the "cap" from the motor mount had fallen off and wedged into a spot near the serpentine belt. I told them that they had just replaced the motor mount 2 weeks prior. After checking their records they saw that they did indeed replace it and came to the conclusion that it wasn't fastened correctly, in any case they were going to cover both the new motor mount and the serpentine belt. I've had problems ever since that may or may not be related to the damage caused by the wedged cap and tore up belt. I recently had an alternator go bad, obviously they never test drove it or checked the panel because as I drove off the light on my dash was still on indicating a problem. I turned back around and took it back. They forgot to reset the codes or something like that. Then the next day my battery light kept turning on and off. Figured it was a loose wire or belt issue because it seemed to happen as I went around corners. Took it back in and they said it was a bad alternator even though it had just been rebuilt. Wondering why they would install my rebuilt alternator if it was bad. Of course they charged me over $200 for the installation. They wanted to charge over $500 for a new alternator and the instillation. I will not be back to Atac again. I feel their work has gotten very sloppy. read more

It's been about a week since I shipped my faulty caliper to A-Tac and they have mailed me a check to reimburse me for the part. I think it may have been the owner but he called me personally and apologized for all the trouble I'd been through. It of course didn't make the fact that I'd missed two days of work and had to pay for parts that I probably didn't need go away. However I do appreciate their willingness to help and it may have been a fluke that I had such bad luck. I don't know that i'd go back but it doesn't really matter since I'm 1,000 miles away. read more

My neighbor who is a mechanic told me to go to this shop. Being a young chick who knows nothing about cars and driving my 2002 civic above 150k miles... I am and have been a prime target for plenty of rip off stories. I've taken my car here twice now. The first time was impressive, but this past time my air conditioning went out. Speaking with Jessica I expressed my concerns about the cost, after the mechanic evaluated it she called with a very affordable estimate with a maximum charge. I picked up the car after the repair before they closed. On the way home I noticed the AC was still not working so I returned it the following morning. Jessica was immediately upset to see me return. I have no doubt the person who made the mistake was held accountable. My car was taken to the garage immediately. The shop had my car for two additional days waiting on parts (my electrical panels were to blame for the AC not making the connection to the switch.) ATAC took more responsibility than was necessary and I was not charged any further costs. I know those mechanics paid for their small mistake in parts and labor to keep my business, and for that I had to write a review. I should mention the first time they worked on my car (replacing belts and flushing out old fluids..) there were zero complications and the job they did was fantastic. It is worth describing that when mistakes do happen there are still businesses out there who suffer a hit to keep a customer... because they didn't have to, they chose to. This is my shop! read more

I've taken a few different cars here over the years and have always received honest quality service that doesn't break the bank. If your in the east valley and are not taking your car to the dealership, I highly recommend bringing your vehicle here for any type of service, other than tires--they don't do that. read more

I used ATAC a few years ago from some car repairs, didn't need any repairs for a few years, but had to take my car there just last week. ATAC provided outstanding service years ago, and they still maintain their standards and level of professionalism. They have always been up front and honest with me and I've always found their fees to be reasonable. Good place to take your business and they've never done me wrong thus far! read more

I've taken at least six different vehicles to this shop, felt as though I could trust them to the point that I stopped shopping around when I needed a vehicle fixed, I automatically took it to them and again trusted them. I paid $850 for a fuel pump to be replaced, later my buddy called me and told me I got ripped off to find out that in fact I did get ripped off. The shop ended up over charging me $350 but would only give me back $200. Unfortunately I now cannot go to them. I really wanted to trust them but they ruined it!! Beware!! read more

My husband and I have been using ATAC for several years now and have always been pleased with the service they offer. We use them mainly for regular check ups but have also used them for repair services and have not been disappointed. Their prices are fair and they are always upfront about costs and needs. They will let you know what should be taken care of now and what can wait. Thanks ATAC! read more

I have been using ATAC since I was referred to them when I moved to AZ 8 years ago. Finding an honest repair shop is like gold. Someone who, when mistakes happen, will back up their work and be reasonable when you need them the most is very important to me and my family. More than once ATAC has gone above and beyond to make things right and choose the right thing over the most profitable thing. When I have used corporate repair shops I wind up dealing with a manager who suddenly has no authority when the tough decisions need to be approved. At ATAC I know the owners care about LONG TERM customers and have always been involved to help me get back on the road. I recommend them to anyone I run into that is having car issues. read more

I started out thinking this place was great. They have a nice locally owned feel and seemed customer service oriented. Unfortunately, it usually isn't until this week that their "customer service focused" rhetoric was put to the test... FAILED MISERABLY. I took my car to have the oil changed and tires rotated. It was driving totally normal but they suggested it was about time to have them rotated again, so I followed their advice. When I picked my car up and drove out of the parking lot, I immediately noted it sounded very loud, almost like a small jet taking off. I thought maybe it was the road surface and decided to wait and see if it continued. Later that day, I took my car out for some errands, the noise was still there. When I entered the freeway, the steering wheel started vibrating forcefully and there was a noticeable pull to the right. I called ATAC and explained the symptoms that developed after having the tires rotated. They told me to bring it back in and they would take a look. After they looked at it, they advised the tires were worn and all 4 needed to be replaced. I find that very interesting that they performed (and charged) for a tire rotation without ever realizing the severe wear on the tires! They even gave me an update on the tire condition when I picked up the car, which they noted to be fine and only suggested maybe thinking about replacing two of the tires in "another oil charge or two, definitely no rush". After recognizing their oversight, they did not offer to refund the charge for the tire rotation, even though it was COMPLETELY UNNECESSARY since now they are suggesting I replace all 4 tires asap! I have had cars a long time, and have never had a problem with a repair shop being able to correctly identify worn tires. I'm not sure if they are incompetent or if they just wanted to charge for the tire rotation since they don't sell tires at their shop and therefore wouldn't make any money off of that service. Either way, consumer beware! I won't ever be taking my car here again, nor would I ever recommend this place to anyone! read more

I took my fiance's Kia Sorento in for a noise coming from the right front tire. Eric and the team at A-Tac found what they believed to be the problem and had my vehicle ready as quickly as possible, due to my truck already at A-Tac for repairs. They saw that I was in need of a vehicle for my family and went above and beyond the normal realm of customer service to finish the Kia quickly. My biggest compliment about A-TAC is that Eric kept his word. He is a owner that still looks at a man's word and a handshake as something that still holds weight. He and his company are about taking care of their customers and making sure the job is done correctly. A-TAC is a company that is invested in their customers and takes pride to service your vehicle correctly read more

I spoke with a service advisor at the end of the day requesting a quote for my ac. He told me a price without even looking up my car. I then asked him for a paper quote and he said I just told you. I feel this poor communication and customer respect will affect all aspects of the work so I decided to not patronize this business. Service advisors are the first interaction with the customer and this guy flat out didn't care. I wouldn't recommend this business read more

honest fair and quality auto service mgr wayne on a crusade against crooked and deceptive auto service. if they say it needs fixed it does, fair on parts and service too!reliable dependable. read more

Arizona Total Auto Care - Auto Repair Near Me - Gilbert, Arizona