I'm upset that I couldn't give more than a star or two as I've become very disappointed in how my latest situation has been handled with Kobars. For starters, back before I purchased my Honda in 2012, I've been coming to Kobars since I was pretty much a kid, 8-9 years ago when my only other car I've ever owned needed work (a dinky little gold toyota camry). Kobars always been outstanding and fair with prices and whatnot throughout the years. Although this year has completely changed experience of Kobars for me was unsettling to say the least.in contrast to any other time I've brought my car to Kobars and now I don't know what to do.
Around the beginning of January 2017(this year), I took my Honda Accord in to get the clutch swapped out as Kobars had quoted me the absolute best price for the labor so long as I supplied the part, as everyother shop/dealer in town wanted to charge a much higher cost to repair the clutch. They finish the clutch incredibly fast, if i recall correctly, didn't take them longer than a morning/early afternoon. Ok great, I pay for the total, I drive on home. Now this is where things start to go wrong. When reversing out of my driveway, the wheel/tire FALL OFF the control arm. A buddy and I had to do what we could to get the wheel/tire unstuck from the position it got trapped in. As you'll be able to see in the photos I uploaded. We manage to get the tire/wheel back into place so that the tow truck can tow the car without having to drag it sideways onto the rack, and so that my car wasn't stuck in the middle of the road outside of my house.. The following morning, I get an unexpected call from Kobars before I had the chance to call them, and they ask along the lines "hey uhh is everything okay on the car", I light-heatedly reply "funny story [...]" and explained to them what happened and was informed that they FORGOT to put the cotter-pin back onto the wheelhub of the front passenger. That's okay mistakes happen right? At first, Kobars was awesome about it. They took accountability for it immediately saying to bring the vehicle back and they'll fix whatever. Great! So I get the car towed back over to Kobars(lost track of how many times I've had to tow it). They call later and say they fixed the issue from the cotter-pin not being installed and replaced the CV axle free of charge. So great, I think I'm done... Then.. I noticed a type of road-noise that's coming from the front passenger wheel area..
I speak with them again, and they've become very dismissive of the problem saying "nothing else is wrong, the noise you hear is likely from the power steering pump that's leaking". Now.. This could have been an issue with miscommunication though. So after asking if they've even test drove it, I'm assured that everything else is fine, it's just the power steering pump. Now I should have been more adamant about it, but I go along my way for a while until recently the noise has become much, much worse as it had been getting worse since the beginning of the year. I finally took my car in over the weekend to A) Diagnose the noise and see if it's possibly from the time the wheel caved-in on itself, B) to get the power steering pump fixed, and C) get an oil change. They end up fixing B and C, yet don't even address A), as if I had never asked about it. The main purpose of my visit was to discuss whatever road noise or suspension issue is happening and whether it is the fault of the clutch repair in January in which the cotter-pin was overlooked and the axle caved in. After a few back-n-forths, they have one of their mechanics drive the car while I sat in passenger and their tech heard and recognized the sound immediately once we pulled out of the parking lot. He pulls the car back into the bay after a short test drive and finds that the wheel bearing/hub assembly are very very warped.
The gentlemen at Kobars, quotes me $190 to repair this claiming that it's NORMAL WEAR & TEAR? For starters, I could give them the benefit of the doubt as I reported the issue immediately after the CV Axle was replaced following the clutch job in january and waited long to come back because of the same issue getting worse. On top of that, out of all 4 wheel bearings, I'm being told that the one that happens to be damaged is the same one where the front passenger tire caved in on itself? It just happens to be the same one while the other 3 wheel bearings are okay? Please check the photos I'm uploading. The warping looks far from "wear & tear" and it does just so happen to be the same one connected CV Axle/wheel/tire that caved in on itself because a single pin was overlooked when finishing a clutch job.
I wasn't even asking for the entire bill to be covered, even though it's evident the cause of the damage was from back in january. I simply asked to meet half-way. I'd be willing to pay for HALF of a repair even though the fault originated from their faulty repair. Please see my photos and judge for yourself. read more