We recently purchased a new Santa Fe Hybrid and had the pleasure of working with salesperson…read moreRaymond Cancel. He was wonderful to work with -- patient, knowledgeable, and genuinely helpful. He took the time to show us multiple options on the lot and answered all our questions without ever rushing or pressuring us into a decision. The entire experience felt comfortable, transparent, and stress-free, which is exactly how car buying should be. If you're looking for a kind, professional, and efficient salesperson, I highly recommend Mr. Cancel!

We had an absolutely amazing experience. My husband reached out about a 2026 Teal Ionic 5 EV as we…read morehad a horrible experience with another dealer on 4/26. Jose responded almost immediately after my husband sent an inquiry email, even found the vehicle and sent a video to my husband. We visited the following night 4/29 and worked with Izzy. We didn't arrive until 6:30 PM but he showed us around, gathered info from us without being assuming or pushy, found a similar vehicle not already being prepped so he could over the everything including the charger and other items. We returned 4/30 to complete the paperwork. They had not tinted the windows yet, so that was completed Friday 5/1. Izzy delivered our new vehicle to our home around lunch 5/1. He called to check on us later that evening reminding us that if we needed anything to please reach out to him. I would definitely recommend this dealership and IZZY!!!!!!!!

First of all, Jason Beardsley is the MAN to go to and do business with. He was able to get my…read morehusband set up with a good reliable car. I honestly quite enjoyed talking with Jason. Now, this interaction ALONE would have gotten this business 5 Stars...the reason why i am marking this 3 stars is due to Ray Velasquez. This man has a fragile ego and will make snide comments if you say anything to the effect of not wanting extra miscellaneous warranties (they are a waste of money TO ME and is SHIT i don't need). He stated "I guess people prefer to pay full price for their repairs." WOW. Someone got their feelings hurt yet this is a PROFESSIONAL TRANSCATION. Personally, i would opt to go with the other Finance guy at this establishment. I nearly wanted to walk due to his incredibly rude comments. I apologized (though i don't think i needed to) for hurting his feelings as this was nothing personal. I would return to the establishment but i will NOT be working with Ray again. Yikes.

I purchased a 2020 Explorer ST new from Robert Horne. The sale was easy and fair…read more The vehicle has always been serviced at Robert Horne. I have had two unnormal service experiences with them and they had no interest in resolving them. The first one was a few years ago when the vehicle had a serious vibrate at highway speed. The vehicle had less than 20,000 and never in an accident. I had their service department inspect the cause of the vibration and was told the tires needed to be replaced and they offered to replace them at 20,000 miles for $3,000. I refused as the tire wear was normal and it was an issue with the tire, not maintenance. I contacted the tire manufacture, Ford Corporate and NHSTA. After some research by myself, the tire manufacture placed pads inside the tire to reduce road noise, but with the heat in Arizona, they come loose inside and cause the vibrate. The solution was to remove the pad, which the dealer did, after my research. They should be doing this and know this is a known issue with this tire. My current problem, with 30,000 miles, is the dealer is again telling me I need $3,100 of work for a front seal that is leaking. Now remind you, they are the only ones that have ever touched this vehicle. The service writer showed me photos of it, and I questioned why this was not brought to my attention previously as you can see it has been leaking for some time. Did they do this intentionally to let the vehicle get out of warranty? I did research and found this too is a common issue. I then contacted Ford Motor Company. I immediately received a call from Sayda Mendoza and has been doing everything she can to help me. She told me Ford would be covering this but needed to contact the dealer. It has been two weeks now and she has left several messages for the Service Manager Ramey, and she is telling me he will not reply to her. WOW! The service manager will not call back a representative from Ford? Not teamwork and I am sure if I tried to call, I would have no better luck. She has told me she has escalated this on her side. I told her I can take it to San Tan Ford to resolve the issue. She will reach out to San Tan Ford. Think twice about buying from Robert Horne if you plan to use their service department. Today (March 19th) I called Robert Horne, as the Ford Corporate representative informed me that she still had not received any updates. I asked to speak with the owner but was transferred to Brett. I'm not sure of his title, but once I explained the reason for my call, he seemed genuinely interested in helping. He identified me by my phone number, said he had printed out all of my paperwork, and told me he would transfer me to someone he believed could assist. That person was on another call, so he placed me on hold. While I was waiting, he checked in several times to let me know he was still working on it. On his last update, the call disconnected -- I'm hoping it was accidental. I waited for a call back, but none came. One notable thing he said while I was explaining my issue with the service department was, "They have had issues."

My wifes car recently had the dreaded rod bearing failure on her 2014 sonata. Luckily we purchased…read morethe extended warranty and Hyundai replaced the motor. When the car first arrived we were hit with a 10k estimate for "required" maintenance. Everything from transmission service to windshield wipers. Ignacio in service was an absolute ass in how he treated and talked to my wife about the "issues". None of which needed to be done just "recommended" when I called down there. DO NOT TAKE YOUR CAR TO THIS DEALERSHIP FOR SERVICE THEY WILL STRONG ARM YOU AND RIP YOU OFF.

I took my 2018 Santa Fe Sport with 49335 miles on to get a leak looked at and repaired. First I had…read morean appointment and waited 30 minutes for the service . They had my car for 4 hours while I waited and found I needed a valve cover gasket. They also did an all point inspection. My total quote for everything they listed besides the gasket , fuel induction service, 4 wheel alignment, remove and replace brake fluid, remove and replace coolant and remove and replace all 4 cylinder spark plugs and that quote was over $2,300. I had them replace the valve gasket to fix the leak and make my car not smell leak burning oil, plus the all point inspection which all came back checked and ok now was $888.18! I drove home and parked it. When I drove it the following Monday it still smelled like burning oil, my window washer fluid was squirting from the passengers side of the hood, nothing on my windshield, my coolant is just above the low mark and my right rear air tire cap is nowhere to be found! While looking under my hood I noticed I have 2 Slashes and a hole in the black hose leading to my windshield washer, nothing cracked from heat, looks less legalizes and a gouge from a sharp tool. I was offered a car wash with my service which I didn't get after 4 hours and almost 1,000 dollars in alleged service. I am a single women in my 70s and I drive from Gilbert because my local dealership can never get me in. I know a large amount of single gals that I would share my praises to but I am not happy with this service nor the fact that you took advantage of a senior women who lives beacon a tight budget. I won't be returning with my business! I was always a Toyota lady but wanted to try this SUV which has cost me over $7,000 in repairs and none of it covered by warranty. Stay away from this dealership, they will rip you off and leave your car with more damage to have repaired! Also I will let my friends know to steer clear of this dealership. All you had to do was actually do the inspection top things off and not damage my vehicle further. I am so over being taken advantage of!

Dan, Luz, and Doris are amazing. Super kind and have a great…read moreselection. I like the fact that they family owned.

The only reason I gave this business two stars is because the sales agent Jeff was polite. We came…read morein to see/test drive two vehicles, both of which were slightly overpriced based on market sales but still within a reasonable negotiating range in my opinion. We were fully prepared to pay the actual list price on one of the vehicles in addition to the standard doc, title, registration and taxes. The deal fell apart when they tried to tack on $500 for window tint which the car didn't have, nor did we need or want it and another $2500 as a "reconditioning fee". They claim that this is their cost to get the vehicle sale ready. Mind you, one of the vehicles we came in to look at was covered in dog/cat hair, had stains everywhere and reeked of cigarette smoke. False/misleading advertising and deal padding at its best. Dealerships like these give the used car industry a bad name as a whole. The cherry on top was when they told us the vehicle was actually priced $2000 lower than it should have been. Don't waste your time with this dealer unless you have a deal in writing before you even come in.

Just another shady company trying to screw you. Outrageously Unfair financing, extremely rude…read morepeople. Sold me a jacked up Kia at a 500% markup with a "warranty" that covered nothing. Had the car eight months and ive had to replace the entire suspension system so far. THESE GUYS WILL SCREW YOU OVER.

Did not buy here because the ego of the salesperson Rick made me feel like he was a person I…read morewould never work with..great cars...great deals even..but at my age who is a key as what.

Dad's used vehicles is an amazing place to buy. I have had my Tacoma for a lil over a month have…read morehad some issues with the vehicle which Rick and Chris both have taken care of the issues with no problem. The buying process was simple and smooth and they were very nice and helpful through out the whole process.I love my truck and would HIGHLY recommend dad's used auto to anyone 9/10!! Thanks again guys

I have always bought my vehicles from Dads Used Cars. They treat everyone fair. Reasonable prices…read moreand honest people.

Good service in my visit. Needed to get a check-up on a brake line…read more They were professional, polite, and friendly. It only took them about 30 minutes to look into my inquiry. No service was actually required, and they did not charge me for the labor involved to check my car. A satisfactory experience.

Gave me a bid on replacing wheel bearing, reasonable estimate. Did it in timely fashion. No extra…read morecharges. Very professional

***BUYER BEWARE*** I…read morevisited this dealership today to test drive a 2011 Ford F-350 that had 88,000 miles on it. Before I decided to test drive the vehicle and travel 45 miles, I asked questions of the Internet Sales Team about the Truck. I asked if the Truck had ever been used as a 5th Wheel. The Internet Salesman told me that it had not and assured me of this. I wound up test driving the truck with my wife in the passenger seat and a Salesman in the back. The steering was awful and uncontrollable traveling down the freeway at 65 MPH. It was apparent that the Truck had significant suspension and alignment issues. The Salesman suggested that I wait until after returning to the dealership to test the 4 wheel drive in their lot. I didn't listen, cause problems will be identified at a high rate of speed. Certainly, those problems were. The Truck stalled when I pulled back into the Dealer Lot. They wanted $28,000 for something that would have costed an additional $15,000 in repairs. Once the test drive was over, I looked under the bed liner of the Truck to see if there were any holes indicating that the Truck was used as a 5th Wheel. Sure enough, there were holes concealed under the bed liner and they lied about it. Typical small dealer hustling honest people. I decided to make an offer on another vehicle for $30,800 that had 126,000 miles on it. They lost the sale over $1,200. I am very thankful that I have no ties to ownership of a vehicle that came from this wasteful, pathetic dealership. This type of place is the reason people hate going shopping for vehicles and a Great Reminder, stay away from doing any business with this dealership. I should have known better, I typically only go to name brand dealerships. What is 'Trucks Only'? An overrated place to ever visit and a sad name for a dealership. Stick with the major dealerships. The folks at this place are substandard by definition of the word. The good news is folks that there is help to be found. Please go to https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The dealerships are heavily regulated by the FTC, please file your valid complaint on the website and let your voice be heard. The dealerships face large fines for unfair and unsafe business practices. Michael J. Marcellette

Had a wonderful experience with Shannon! My husband and I are in the market for a truck and 5th…read moreWheel. We are doing our do diligence and investigating our options. Shannon was very helpful, knowledgeable, and patient. Really appreciate that! Thank you Shannon!

I had a budget to stick to and I have four kids. I stopped by and the staff was super friendly and…read moreshowed me a few options they had on the lot I found an expedition that was perfect for my family and I got a great deal on it too. Thank you guys so much for helping me.

I found this dealer on Car Guru. They have a suzuki that is under $2k. My husband and I went there…read moreto see what other used vehicles under $5k they had. When I went in to see if we could look at a few cars, Mark asked "how much money do you have right now? " I told him none because I want to look. Mark asked when I would have some $ so I said, idk... a couple weeks. Marked walked me out the door and told me not to bother looking because the vehicles he has now won't be there in a couple weeks. He shook my hand and said to come back when I have money in hand and then he'll make me a great deal. I don't usually tell a car dealer what amount of money I have when I'm looking to buy - I'm not sure what happened there but I'm not going back and I don't recommend anyone I know go either. If you're looking for a used vehicle under $5k... Don't go to see Mark @ Mesa Auto Sales in Mesa AZ.