We just used Roadrunner for our move from Boston to NYC, and they are absolutely fantastic. Best experience I have had with a moving company to date. I have a lot to say about them, but for those of you who just want the quick answer, here's my 2 part review.
The short review:
From the first time I spoke with Dave, who runs the show, to and through payment, they made the process as easy and hassle free as moving can ever be. Friendly, honest, communicative, transparent, and simply good people (which is hard to find in the moving company world). Overall, I recommend them for your next move 100%, without question. And we will definitely be calling them for our next move.
The longer story:
Getting An Estimate
We had originally planned on doing the move ourselves, but about a week and a half out, we realized that we were being foolish and there was no way we could swing it alone. I called Dave I believe on a Wednesday or Thursday morning (we were moving the following Friday), and he gave me an over the phone quote, but said he'd be able to do a more accurate assessment after taking a look, which he promptly said he could do the following morning. Dave spent about 20 minutes at our place-- during which he was approachable, friendly, and genuinely interested in our move and what we would be doing in NYC. He actually agreed that we had less furniture/fewer items than he expected, and gave me a lower price than his initial quote-- which he said was binding and the company would not exceed. Huge plus. He also told me that the same crew that picked up my stuff would be the crew that delivered it. In an industry not known for transparency and communication, it was a great start. Knowing that our stuff wouldn't be switched from truck to truck, crew to crew, definitely gave us peace of mind.
Pick Up In Boston
Fast-forward to moving day. The crew-- Bob, Joe, and one other guy who unfortunately I am forgetting his name (Mike, I think?)-- showed up on time, right on schedule. Just like Dave, the guys were incredibly friendly and seemed like genuinely good guys, and Bob in particular shared many tales from his time as a mover and more. Funny guy, and made the whole process nicer. They were extremely efficient and quick, but simultaneously very careful with all of our furniture and delicate items. They knew exactly what they were doing and were extremely professional.We packed most of our stuff ourselves, and relied on RR to wrap up all the furniture and secure it, as well as load up all of our boxes. They completed the whole process in just about 1.5 hours. The good experience continues.
Delivery In New York
The next day (Saturday), Bob and Joe arrived as promised just about on-time at our new place in Manhattan. Unfortunately, there isn't a loading dock at the new place, and they had to park the truck on a side street-- which meant carrying everything down a parking ramp, through a hallway, and into the freight elevator and finally up to our place. Even though there were only 2 of them at the drop off, Bob and Joe worked furiously, but again very carefully. They were able to navigate a very hectic street area in Manhattan (Financial District), and unload all of our belongings in just about 2 hours. Nothing broken, nothing damaged. And again, just like with the pick up, they were friendly, polite, professional, and funny throughout the process.
Payment
I have used moving companies before that are cash only, and that make you pay up front before they even unload your stuff at the new place. Shady. Not the case with Roadrunner. Only after every item was unloaded, and I was given the chance to check and ensure nothing was damaged (particularly electronics), then did we get around to payment. Bob took me through, line by line, exactly what I was being charged for, why, and how much. Very clear and simple process. We moved a 1BR for under $2000, which I consider to be a great deal.
In Conclusion
As I said in my 'short review', I cannot recommend these guys highly enough. I'm genuinely shocked at the one or two poor reviews here, because I honestly can't imagine a bad experience with this crew of people, and Dave, after working with them on this move. If nothing else, when considering a move, you owe it to yourself to talk to Dave and have him give you an estimate, and then trust your gut after meeting him. My guess is, like me, once you meet him, you'll know this is the right company for the job. read more