This was by far my worst move experience ever- and I have moved A LOT. First, my move was scheduled at 8, with drive time from Dorchester to Weymouth- should have been there by 8:30- 8:45 with traffic. They didn't show up until after 9:30. Then, Andrew, the owner miscalculated 80+ boxes, plus my furniture, and sent 3 guys with a 17 foot truck!! Yes- you heard that right a 17 Foot UHAUL truck. Thankfully I had told him my stuff would be too much for 2 men as originally he had considered sending 2 to move me- until I explained that while I didn't have a ton of furniture, I had a LOT of boxes, so he said ok, I will send 3, so it can be done faster. AS If.
As soon as I saw the truck I said, my stuff is not going to fit in that. They called Andrew. He sent them to UHAUL- who didn't have bigger trucks- but they could go somewhere else and get one but that would take longer, so why don't you keep this one, and "if you have to take extra trips to the storage, I will work something out with you". Yeah.
Three trips and TWELVE HOURS to my storage facility later... They scratched up my antique dresserTo which one of his employees, said well it's old there were scratches on the front of it anyway, (which Andrew swore he was sending his man to fix this week- a week later no calls, nothing!!), They broke the banister from upstairs going downstairs (and which I got a nasty little comment like "oh my God! I can see this is going to turn into a disaster of a night" or something similar and for which I am going to have to pay for- it was not a quick fix, and I had to be out of that house by the 15th, as my landlord had sold the house, and I could not have them send somebody there although I don't believe that they would have- given that they haven't sent somebody to fix my furniture either.
When I went back to the house for my fourth trip, and to clean, I found that they had left all the AC adapters for my LCD TVs there, they also left all my power strips there they left other things that I had specifically said needed to go there. The whole move was a disaster! And all Andrew cared about was whether his five star rating was going to get ruined! well guess what they are not professional in the least. These movers are not actual movers he hires people that work for him periodically. They packed up an entire truck with only boxes and then they put in my mattresses on the second trip sideways sideways! What professional mover puts in a mattress sideways and doesn't use it to actually keep furniture in place?!
I might not be a professional mover however I have moved with professional movers enough in my life to know how to pack a truck. You also don't pack an entire truck with only boxes, because those also can be used to help keep things in place.
So, then when I needed to put things in the Second truck, we couldn't put my TVs in there, "because we don't have anything to hold them up" and they didn't want them to get ruined. Which also caused this move to be 12 hours long! They almost left my Rugs behind- even though at the beginning of the move I had said the rugs all go. At the end they said - "they do"? As a note- they were rolled and tossed- NOT taped!! My newly washed White shag rug was thrown on dirty outdoor Plant Pots with the shag side down.
They left the tops of my glass tables behind because apparently you don't need those for coffee tables and for end tables you just need the actual base. They left my brand new $50 washer hoses behind, lied about doing things.
WORST MOVERS EVER. Do NOT USE THEM!!
*Yes, Andrew was magnanimous enough to give me a whole $400 off my new sense of who was supposed to take four hours according to him. Which I had found hilarious to begin with but he was the professional and a 26 foot truck five hours all they had to do was move the stuff into the truck out of the truck into storage which I purposely got on the first floor. That $400 was supposed to also pay for the banister which is not $100 of it was supposed to pay for the banister I should say the other $300 was supposed to pay for the extra trips going back-and-forth -not even close! Also doesn't pay for the person that's going to have to fix my furniture. It doesn't pay me for the $ that I had to pay the person to come to my house to help me with the stuff that they left behind, or the other two trips I had to take. It's also not going to pay for the person that's going to have to come to move the stuff out of my storage and move it back in so that I can actually get to my things. Because oh did I mention they basically threw my stuff in there as if it was crap! it is piled on top of it self It's a jigsaw puzzle! Absolutely ridiculous! read more