If you care about your sanity---please, please, please, PLEASE do not use this company. They did an interstate move for me from Boston to California. They're absolutely unprofessional in the worst way: they did not protect my beautiful wooden furniture at all. Much of it is completely damaged. I purchased full coverage insurance and they are still not letting me file a claim. Their insurance is a complete sham---no protection for household goods. I have filed a claim with the DOT, FMSCA, BBB. You should stay FAR FAR FAR away. Note that many of their reviews are fake and actually are from former employees or current employees. Don't believe me? Check Yelp's "non-recommended" reviews. Many of them are 5*. Why do you think they're no longer up---because people realized they're fake and completely manufactured. This company is honestly so unethical, I'm still shocked. I spend over 11k on a cross-country moved, and was left with over 18k worth of damage. Last piece of evidence---in case you still don't believe me---check out someone else's lawsuit against this company (CIV SB 2414764), filed in San Bernardino County. That person had multiple items impacted (in excess of 60k worth of damage)--including multiple items from their late partner. This company is DESPICABLE. read more

I really hate to write a negative review. However, this company is really really unethical. They sent me a contract to sign, and then when they sent it back to me, the details had been completely changed, yet with my signature affixed to it still. It's literally contract fraud, but they're getting away with it. I used Prime Moving for an interstate move. My main issues were the amount of damage my furniture sustained as well as the unprofessional behavior of the moving team. When they arrived to pack my items they had insufficient materials to wrap my goods. They started using my towels and other household items as protection. Is it any surprise that much of what I shipped was dinged and damaged. I'm still waiting for their "insurance team" to handle my claim and to get some compensation. I haven't received anything for the damage they did to my household items. Oh well, I guess! That's what thousands of dollars gets me! Please, if you value your mental health and sanity---stay far away from this company. read more

I used Prime Moving for a cross-country move. They offered packing and moving services. However, their packing services were extremely unprofessional. They didn't even bother to wrap some of my most delicate items (lamp shades, pots) or furniture (wood legs of furniture, chairs, dressers). Unsurprisingly, when my items arrived, there was substantial damage. Do not believe in their "insurance". It is a total scam. I was unable to make a claim with this company. It is literally federal violation of the code of federal regulations, like another poster pointed out. This company is operating illegally and many of the positive reviews are completely fake here. If you do end up booking with this company, I have three suggestions: (i) take photos and document everything, (ii) pay with credit card (including your tip) as a dispute with your credit card agency will be the only recourse you have if something goes wrong, and (iii) pray that they aren't lazy on the day of your move. read more

I'm so sorry to say that I had one of the worst experiences with any business ever with Prime Moving. I hired Prime Moving to do an interstate move for me from the Boston area on August 25, 2024. Unfortunately, when I received my items I found many of them to be shattered/damaged. For example, much of my furniture was dinged/scraped/marked and my leather sofa and bench were marked in multiple spots. My wood bookcase had a big gash through it too. I added some photos so you can see. Prime Moving would not let me actually file an insurance claim with their insurance company. In fact, the insurance "proof" they provided me (also attached) shows that they don't even have the correct liability coverage for damaged goods. I'd recommend avoiding this company if you have to do a move. If you must use them, put the charges on a credit card. Yes, there's a bit of a fee, but at least this way you have the ability to dispute their sketchy behavior. read more

We recently hired Prime Moving, and we couldn't be more impressed with their service. They arrived right on time, which is always a good start. Throughout the entire move, they were incredibly careful, making sure not to damage or break anything -- and that included both my furniture and fragile items. The team was also very friendly, especially Nick (he even posed for this review's pic :)), taking the time to engage with me and my husband. They went above and beyond in helping us place everything exactly where we wanted it in the new apartment, which made settling in so much easier. Another thing worth mentioning is their pricing, which was very reasonable. There were no hidden fees, only minor charges for consumables like the tape they used to secure our items. Overall, this company provided excellent value for the price, and I would highly recommend them to anyone in need of a stress-free move. read more

I can't say enough positive things about this Moving Company! From start to finish, they provided exceptional service that made our move smooth and stress-free. The team was incredibly professional, arriving right on time and handling our belongings with the utmost care. They were efficient yet meticulous, ensuring everything was packed securely and transported safely. What impressed me most was their attention to detail and customer service. They listened to our requests and handled our items with respect, treating everything as if it were their own. The communication throughout the process was excellent, from booking the service to confirming details and providing updates on moving day. Additionally, the pricing was fair and transparent, with no surprises or hidden fees. They were upfront about costs and timelines, which I greatly appreciate. Thanks! read more

Prime Moving was fantastic! From the time I booked, Tom was super very helpful and responded quickly to any requests (including my ask to push the move back by 1 day - no problem!). And I can't say enough great things about our move team - Nick and Dos! They arrived on time (to the minute!) and packed everything up quickly and efficiently. They even arrived at the new condo before I did! They unloaded everything perfectly. They even moved one or two things around so we could make sure we liked where we liked them in the room. But best of all they fixed part of my couch that had been broken since we bought it! Great service, great value, great guys. read more

I generally hate to write negative reviews, but I have to say, this company is a complete fraud. My strongest advice is: please, do yourself a favor and don't hire them! Unless you want massive challenges recovering any damaged items. More detail: If you're moving anything valuable, avoid them at all costs. You'll be saving yourself a lot of money and headaches! They lack insurance, mishandle your belongings, and won't take any responsibility for the damage they cause. I ended up with a pile of broken items, including cherished ceramics that were smashed. They didn't offer any compensation or help. read more

THIS COMPANY IS A MASSIVE SCAM. They do not have insurance, they damage your items, and they will do nothing to make it right. If you have anything which is valuable to move, please stay away from this company. Your wallet will thank you for it later! I was left with tons of broken items, including ceramics that I had treasured for a long time that were broken. They didn't offer to do anything to make it right. I have filed complaints with the BBB, DOT, etc. However, I can request that you please, please, please do not use this company to do your move! read more

I contacted Prime Moving to handle a move from a third floor apartment to a first floor home. Nick and the two other movers who arrived (I'm sorry, I didn't catch their names!) were timely, communicative, asked questions when they needed and worked efficiently to move us out in just under five hours. That five hours included two hours of drive time, so it felt like they finished everything insanely fast! They handled our belongings respectfully and left things neat and orderly before leaving for the day. Great guys and great service! read more

I recently moved my two-bedroom apartment from the 3rd floor to the 4th floor with no elevator, just stairs. Prime Moving Company was absolutely amazing throughout the entire process. They carefully wrapped and took care of all my belongings, ensuring everything was safely transported. Their professionalism and efficiency made the move smooth and stress-free. I truly appreciate their hard work and dedication. I highly recommend Prime Moving Company to anyone in need of reliable and top-notch movers. Thank you, Prime Moving Company! read more

Terrible business. All of the reviews on here greater than 1 star are fake, I can guarantee you that. They broke many of my items in a cross country move. What is more, they have the audacity to lie about their insurance and make up fake reasons why they could not complete my claim. DO NOT USE THIS BUSINESS. STAY FAR AWAY!!! The business is run by multiple people who will scam you and not take care of the items they damaged in your move. read more

I highly recommend this company. We used them first time April 30th to love my mom. The communication was fantastic! I live out of state and they kept me informed on everything. They were fast and knew what they were doing. They got the job done right with no issues at all. Fantastic experience and service. read more

Prime Moving made my move to South Carolina smooth and stress-free! Nick, the foreman, was professional and efficient, ensuring everything was handled with care. The team was punctual, friendly, and worked quickly. Highly recommend their services for a hassle-free move. Would definitely use them again! read more

Prime Moving Company sets the gold standard for relocation services. From the moment I reached out for a quote to the final delivery of my belongings, every interaction with Prime Moving was marked by professionalism, efficiency, and a genuine commitment to customer satisfaction. read more

unbelievable service! i couldn't move myself because of herniated discs in my back and these guys were fast, efficient, friendly, understanding. i was never made to feel like i was bothering them. if i move again ill be booking with these guys again for sure read more

The service was really good . Nick and sula reached on time . Informed well in advance about when they would reach destination and helped move and reassemble all the things required. Really 5 star service . Thanks Prime moving for making this super smooth. read more

Nick and Ali were friendly, fast and efficient. I will definitely use them in the future for our next move and I would highly recommend that everyone else do the same. Worth the money. read more

I recently hired these movers to move my 2bd/2bath apartment in South Boston. Wonderful experience. On time fast and efficient. No damage on my belongings at all. Will hire them again. read more