The facility is very clean and there is a staff member onsite…read more These are extremely honest people who go out of their way to accommodate your needs. I was with another storage company where it was filthy, no one onsite, broken elevators and no carts. State Route Storage is a refreshing change. You can't go wrong with them.

Friendly staff, clean facility, temperature controlled.. We keep over 400 flags with flagpoles…read morethere from Fort Square in Quincy. Had a problem getting into the building, called the phone number and a manager was there within 15 minutes to let me in

Can't recommend. Period. Continue to raise rates and for what? Nothing can be seen as far as…read moreimprovements. Send assertive letters stating to come in for an "inspection" with no justification WHY. Not even getting an answer from calling because I had to cancel a trip to get there in the allotted time for there stupid inspection. Then I get hit with yep, you guessed it - another damn rate increase!!! Constantly raising rates. Unresponsive to customer inquiries. Nope - can't recommend them!

Customer for two years and have had my rate raised to almost double what my initial rate was. No…read morenew benefits or upgrades, just double the money. I called to inquire about any promotions, or discounts since they are currently listing my unit for 50% of my current rate. Was told my only option was to make a new reservation and move out of my current unit into an identical one. Was told "we're like Comcast and promotional rates are only for new customers, your rate will go up from there." Just like Comcast, terrible customer service. Will be shopping around for other storage units. Two stars because the people that helped when I first moved in were great and made the process easy. Hopefully it will be just as easy to move out.

Michael and the cubiq team were absolutely fabulous. Every dropoff and pickup was timely and…read moreseamless, and I SO appreciated their help in moving my things into a new apartment (with no elevator). Super friendly and amazingly efficient, will definitely be using Cubiq again next time!

From Ian in customer service who helped us schedule drop off and pick up to Micheal the owner who…read morepersonally made our move in dreams come true on an impossibly tight schedule. I strongly recommend this business. They made the usual hectic college move so easy and organized.

I use Charlestown Self Storage for personal storage, I know they have corporate clients as well…read more They offer the ability to reserve a unit on-line which is super convenient but I went to the facility personally because I wanted to see the space before I signed up. I give them 5 stars for their customer service, convenience, ample parking, reasonable rates and state of the art security (They not only have key card security and cameras they also have on site security overnight)

gave them 4 stars for a move at the end of last month. Clean…read moreDry Good customer service reasonable rates on site security overnight everything you would want in a move.

Rats ate my Blundstone boots also redwing boots up to $1000 in 5 pairs of boots down to the metal…read moreshank like Vampire rats and they wanna deduct $100 deductible of 250 such a joke I have Gypsy moths from being in there there in boxes infested my new renovated house from belongings. Find another place they raise the prices also the staff walk by ya storage bin to see ya belongings then raise ya price as u have it full knowing you can not leave trust me ....

I've been with them for about a year. I went at the start of December, and the sliding doors did…read morenot work. Office was closed, couldn't access. I went back the next day, sliding doors were off their rails, but at least I could get in. A couple of weeks later, went back. Doors worked, but no lights in elevators. Rode in the dark. Which was better than the last two times I went: elevators completely broken, had to haul my stuff up and down the stairs. I have complained, but nothing has been done. In addition, there is trash everywhere: parking lots, stairways, aisles. Enormous hole in the wall in the stairway. I don't understand how this place has deteriorated so fast.

Otto's Moving and Storage was absolutely incredible!! They loaded and unloaded all of our things…read morefrom our apartment into a portable storage unit for our move. Coordinating our move was seamless and easy. We even had some last minute changes we had to make and they didn't hesitate to move things around to accommodate our change when they didn't have to! The guys who moved our furniture were timely, careful, and so respectful of all of our furniture. I was amazed at how much they were able to get into the storage unit. Ottos Moving and Storage went above and beyond for us and I would truly recommend them to anyone and will be calling them for every move in the future.

We hired Otto's Moving for a local move from Allston to Cambridge. Otto responded quickly to all…read moretexts and emails and setting up our move was easy. There was an issue with their truck when our move was scheduled and Otto let us know right away and made arrangements to get another truck for our move. Gabriel and Louis let us know when they were on their way, had our third floor apartment emptied in less than an hour, drove to the next site promptly and unloaded. We were really pleased with how smoothly this move went! Lots of anxiety leading up to it just dissipated as the movers got to work!

Super convenient, quick and easy. App works fine. Staff is friendly and definitely proactive. My…read moreunit was clean and ready on short notice. Facility was never crowded and there was always carts to use.

I am finishing up a year of renting at the Everett Extra Space Storage location. ​Justin and the…read moreteam were always helpful and professional. The unit was clean, well-lit, and accessible. The prices were very competitive compared to other companies I explored. Pay at least a month ahead of time to avoid losing the promotional leasing rate.

I stored my things here in the 5th floor (climate controlled) from Oct. 2025 through Feb. 2026…read morewhile I was selling my place. Very clean units. The staff was very helpful and at one point when I needed to move my things to a larger unit, they helped me get it done on the same day. Would use their services again if I hadn't moved out the state.

Terrible experience. I was moving out of state and had to deal with rude, unprofessional behavior…read morefrom an employee named Joe. Due to rain, we briefly parked near the elevator to unload. Joe was aggressive, refused to let us finish (despite us being almost done), and unnecessarily called the police over a verbal disagreement with my friend--who I apologized on behalf of and tried to de-escalate. Later, Joe falsely accused my movers of a hit-and-run for a minor dent in a gutter (even though we were clearly coming back). He called the police again when my friend--who stayed in the car--returned only to translate for the movers. Police clearly thought the situation was overblown but had to enforce Joe's trespass order. Despite staying respectful throughout, Joe told me I'd be evicted in a month, knowing I was moving out of state. When I asked why, I was told I was "responsible" for others' actions. No opportunity to speak with a real manager--just more dismissiveness from another employee, Thomas. I had to move everything again, pay more for movers, and reschedule my travel. Absolutely do not recommend this location. I'm taking legal steps due to how unfairly I was treated.