I am very pleased with the service William Chase completed today. I would like to request him for…read moremy bimonthly appointment

I've been using HomeShield for a while, and Eric C is by far the best technician I've ever had!…read more He was incredibly thorough and paid attention to every detail. He took the time to remove spider webs throughout the entire area, something none of the previous technicians had ever done. He also came prepared with replacement sticky traps, which had been missing during several previous visits. I especially appreciated how careful he was when spraying, making sure not to get any chemicals on our belongings in the garage. Eric C truly went above and beyond, and I couldn't be happier with his service. If every HomeShield technician were as professional, thorough, and thoughtful as Eric, I would absolutely continue using HomeShield and recommend it to everyone! **I also want to give a shout-out to HomeShield's office team!** I don't call the office very often, but whenever I do, the staff is always friendly, helpful, and efficient. No matter what questions I have, what accent I speak with, or when I call, they are always patient, welcoming, and professional. It's something I genuinely appreciate and another reason I value HomeShield's service.

Great work, great price - no more Wasps! Well done!…read moreRecommend. not sure why recommendations need to be longer than 85 characters

I've been a loyal and consistent customer of Premier's for about 4 1/2 years, and it's…read moredisappointing to have to remove my previous review and write a new, transparent based on my most recent experience. About a week after my last service early this year, I was still experiencing issues around the entryway to my property, so I reached out and politely asked the technician to please respray a specific area near the garage entry. Instead of responding professionally, he became defensive and questioned why I was asking, stating that the area had already been sprayed during the initial visit. His tone, demeanor, and facial expressions came across as irritated and confrontational, which made the interaction very uncomfortable. As a long-time, loyal customer who has consistently supported and recommended Premier to family members and neighbors here at GP, I found the experience extremely disappointing. I simply requested additional attention to an area where I was still having problems, and the response I received felt dismissive and unnecessarily argumentative. After 4 1/2 years of service, it's unfortunate to say that I can no longer confidently recommend the company and would like to cancel my service.

Thank you Preferred Pest Control! As someone with asthma, I am always extremely cautious about the…read morechemicals used around my home. They took the time and listened to my concerns and offered an organic product, which worked wonders getting rid of the ants. The team is professional, attentive, and genuinely caring about their clients' concers. Highly recommend them to anyone looking for effective, safe pest control! 10/10 service!

We initially had this company come out for an inspection, which we paid for. We decided to move…read moreforward with them because the technician was honest, knowledgeable, and didn't try to upsell us on services we didn't need. We really appreciated that and felt confident choosing them. After the inspection, we scheduled an exterior treatment since it would still help with our bug issue. Before scheduling, we specifically asked multiple times whether we needed to be home, and we were assured that we did not. We provided clear instructions on how to access the back half of our house. Unfortunately, they never showed up--not once, but twice. We had to reach out three separate times, and despite that, no one came or communicated with us. We even kept our dogs locked up all day waiting because we expected the treatment to be done. We're disappointed because the technician made such a great first impression, but the lack of follow-through and communication has been frustrating. Reliability is just as important as good customer service, and unfortunately, that was missing from our experience.

We had our home fumigated by The Termite Guy right after New Year's, and the entire experience was…read moreincredibly professional and seamless -- even during the busy winter holiday season. As someone who was 7 months pregnant at the time, I was honestly dreading the process, but Steven and his team made everything so smooth and stress-free. I was especially impressed with how early and efficiently the crew arrived to tent up our house. They carefully went through all of our food to make sure everything was properly sealed, worked quickly, and remained extremely accommodating and kind even while waiting on us to fully clear the home. Every single person who came through -- from the initial estimate, to tenting, the borate treatment, and the final vacuuming -- was professional, considerate of our living space, kept everything tidy, cleaned up thoroughly after themselves, and was genuinely friendly. When the power went out in our city during the fumigation, I was able to reach Steven late at night. He immediately checked with management and confirmed that a couple of hours without power wouldn't affect the process or the timeline. That level of responsiveness meant so much. I had several quotes, and while The Termite Guy was a bit more expensive, I chose them because of Steven. His knowledge, passion for termites and the fumigation process, and genuine care were unmatched. He answered every single one of my questions in great detail. Mel was also incredibly helpful with scheduling and following up whenever Steven was unavailable. This can be such a stressful process, but Steven and the whole team made it seamless. We look forward to working with them again in another decade!

We had a termite inspection today with James M. He was so incredibly thorough and very knowledgable…read moreabout the area in question. He inspected the entire area and determined that it wasn't termites but gave us a full explanation of what was going on. He took time and really went over and above. He could have said, "nope not termintes" and left, but instead he went the extra mile and gave us a lot of information and next steps. He even gave us his award winning chili recipe! Great experience!!! Thank you James!

I could not recommend these guys enough! Of the places I called this was the only one I found who…read morewas able to perform an inspection for free. But more importantly, they were the only ones who were willing to meet my request to remove the rats humanely (trap and release cages as opposed to kill traps). All the other places shamed me for even asking that but these guys were respectful and said no problem! We are still in the process of sealing up all possible entry points and removing rats but so far I've been so impressed with this service. The pricing is reasonable (for my house it was $2,100 for sealing of the entire house and placing the cages) and they are very responsive and prompt. As you can see all their sealing jobs are very neat looking. They are very detail oriented in finding every single tiny holes and openings and will keep coming back as many times as is needed so long as you are hearing/seeing evidence of rats. 10/10 recommend!

Called Rodent Free because I had a rat in my garage. I knew where it was and I could see it. They…read moretold me over the phone how to trap it and it worked. These guys are the best!

Kevin was incredibly professional. He didn't just solve our rodent problem, he solved it thoroughly…read moreand got to the root of it. He also took the time to share a lot of really valuable expert knowledge, explaining how rodents get in, what signs to look for, and how to prevent it from happening again. I learned so much from his visit. I'd highly recommend Rodent Control, and I'll definitely ask for him by name next time!

After posting my review the company reached out to me almost immediately. They sent someone out to…read moreinspect and of course noted the rodent activity. He identified additional possible entry points that he attributed to wood rot and wood swelling due to the rain. Two gentleman came out and did quite a bit of additional sealing for free a couple days later. They did a great job and even set two traps in the attic. I appreciate the responsiveness of the company. They did make the effort to make it right. I wasn't expecting them to do what was done and had asked the workers if they were sure they were supposed to be doing it at no charge.

We have ant problems every summer, but this year, none of the home depot solutions worked. I can…read morealready see the spray working since they left about an hour ago. They were very helpful and understanding of our fears regarding the sprays and our cats. I'm done trying to deal with ants on our own, we will be calling them when the ants ultimately come back next year.

From the sales associate to the on-site technicians, I have received first rate customer service. I…read morenoticed a difference in the spiders and ant population, after just the first service. I highly recommend them for the price and efficiency.

We had a sales person, Cedric, walk up saying they were in our area servicing and willing to give…read moreus a deal on a comprehensive service today. I am generally apprehensive of this type of sales tactic but Cedric was very thorough with his pitch and convinced us. A few hours later, Collin(I think), the service tech, showed up and again walked through everything he was gong to do. As he performed his service we could easily see he was being incredibly thorough, and in our opinion, going above and beyond with the nooks and crannies he was brushing out and servicing around our home. We were so impressed and wanted to tip him above and beyond but he refused the tip and simply thanked us for the business! There is absolutely nothing I could say about this experience to knock it down from being top notch, above and beyond. 100% recommended and satisfied!

HORRIBLE CUSTOMER SERVICE and EVEN WORSE COMMUNICATION and no matter how many times I've called,…read moreleft call backs via their website - or even left a message with their own staff for a call back.. nothing for over a week. I've had service with this company for over a year now and in the beginning it went well - communication was still not best. I would never receive a reminder of treatment dates, and they were well aware of the need for my dogs to be brought into the house for services. An example: 11/25 original date, had to reschedule. Called phone number on website, multiple times x 1 week various hours left messages for call back and nothing. I even left multiple messages via their webpage for a call back - crickets! Finally with a woman who would not give me her name stated she never got any of the messages, no voicemails or any of my husband's calls or messages. Informed her this has happened numerous times and still continues, no empathy, no nothing. All I ask if for COMMUNICATION! Someone showed up the following week WITHOUT NOTIFICATION (mind you there is a note we have pets they need to be locked up and gate to be unlocked) they provided service for the front yard, and we asked the guy to put us down for Friday - he said okay. Friday came and gone ( they saw a note in their system but didn't bother to notify us that services could not be provided that day) once again NO-ONE COMMUNICATED! Spoke with Olga who confirmed an appointment 12/9 Which we were able to FINALLY get the backyard done. Husband and I said we'd give them a go one more time since they had mentioned they moved and changed numbers but still communication is key! There has been a note that we have pets and need communication via text for the date and time frame, we get quarterly service. Next date was 3/19 from 3-4pm. Received a text from their number on 3/10 stating our service will be on 3/19 between 3-4pm and there is a number to call if needing to be rescheduled. 3/19 and it's past the window. We call the number the woman go refuses to give me her name says our service is set for 3/23. I give her the phone number and ask why does this keep happening? She said I don't know. It's been one a YEAR and you still couldn't make it any better? Still HORRIBLE COMMUNICATION. Cancelled service.

awesome company, I had cockroaches in the kitchen, and s1 recommended them, I checked reviews and…read moreit's true totally deserve 5+ star if possible. great communication and on time. I contacted Orrin and Terminix both wanted to bind me in a yearly contract, i was not interested, Mario the owner put me to ease and also warranted for 90 days. House is free from these scary creatures. Great company to work with.

Swarm and Mario have taken care of our bug issues at our home for the past 7 years or so. As…read moresomeone who is highly bug phobic Mario has always been understanding, courteous and reassuring. I really appreciate his calm kindness and not getting impatient with me as I basically freak out about whatever bugs we are dealing with. And the treatment he uses has been effective over the years - he eradicated a winged ant infestation for us where they were coming out of the electrical sockets, vents, etc. They never came back after multiple rounds with Mario. He is also very knowledgeable and has given us great advice for keeping other bugs at bay. Although this review is long overdue I just wanted to post a note of gratitude for Mario and his team.

Ray is the consummate pest killing professional! He is incredibly knowledgable about all things…read morerelated to pest control and how to safely handle exterminating the unwanted bugs & critters while keeping the loved ones unharmed. He is prompt, efficient, and honest. I really couldn't imagine hiring anyone else (I have and regretted it- see the review). You will pay a reasonable price for the best quality service. Highly recommend One Source Pest Services ... whether you get Ray or one of his awesome employees you are in great hands!

Highly recommend!! Needed someone to get rid of a wasp nest. They are very responsive, professional…read moreand were able to remove the nest within 48 hours of me calling. If you're in the Newport Beach area they are the best! Thanks again :)