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    Roadrunner Auto Service & Towing

    3.9 (23 reviews)
    Closed • Closed

    Services - Roadrunner Auto Service & Towing

    Routine automotive maintenance

    Car buyers

    Roadrunner Auto Service & Towing Photos

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    9 years ago

    We just wanted to follow up and tell Kevin what a great job he did!!! Excellent customer service. Would use them again for sure.

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    Review Highlights - Roadrunner Auto Service & Towing

    “The connection is strong with Hal & Kevin, and their speed of getting to me and delivering my vehicle is quicker than ever!!!”

    Mentioned in 7 reviews

    Read more highlights

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    Pick-n-Pull - W123

    Pick-n-Pull

    (28 reviews)

    Good for some fun, but not worth it usually at this location anyway…read more Went for a transmission cover. On there site it said around $20, they charged around $40- the price of a brand new one that comes with a new gasket. When Asked about it two employees said they ring it up as an oil pan. It's not an oil pan, and again, there site said around $20. They didn't listen. Very disappointing and a waste of an hour getting that bugger out. Sometimes you get some good finds though.

    This place is a joke, been here 3-4 times in the past, but today was the last time I come here…read more Besides the bad customer service. I drove 35 min after work rushing to get there before 5:30 before they don't let people in. Got there at 5:28, no one at the check in window what I pay, window was open no one there, I speak a bit loud to see if anyone was around, from the other side of the entrance. Where people pay. 2 girls asked if I need something, of course I do, I need to pay to get in . By that time Is 5:31 pm. And they tell me I can't get it bc it's 5:30. I said, well I got here at 5:28, drove a boy far. Can you let me in? I'm not removing parts just want to see if the truck I need parts from still here. (Since the website is never accurate). She say no, we can let you in. I explained again, I just need to see if the parts are there. I'll pay takes 5 min, I'll come back tomorrow & remove the parts. She said no, 3rd time, I said, well, I was here before 5:30 but since there's no one in the front. That's why it's past 5:30. She still didn't care. I mean, the place was dead, only one car on the parking lot, i understand there's rules. But I wasn't gonna remove parts, I had no tools & my work clothes. I know they could have let me in, but chose bad customer service. It's a junk yard, trash pretty much, that explains the trash service. I live an hour away, now I have to come back hopping the parts are there. But at this point I rather just keep looking. I buy parts for old trucks, restoration projects, I go to multiple pick n pulls in the valley & Bayarea. By far this place has always had the worse service.

    BuySide Auto - 2018 Audi S4

    BuySide Auto

    (227 reviews)

    SoMa

    The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

    BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

    Roadrunner Auto Service & Towing - towing - Updated October 2026

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