Because they scam people. My uncle got a car there for about 22k way over price for the year of car he got and he's unable to pay the payment trying to sell it back and they're only giving him 15k for the car. They went from 16k to 7 days later only offering him 15k for the car. He bought it for 42k This is bullshit . It's sad because I have always heard bad shit when it come to this place. To hope you'd work with the customer. Unless your okay with working with assholes. I would not recommend this place. Manager Angel was letting us know he was unable to do anything for us. Is there anyway I can put no star. read more

CarMax - Audio A3 - Used Car Dealers Near Me - Modesto, California

It's been 26 years grandmas been driving her new truck. Now it's at 62,405 miles. She struggled with letting it go, but the moment she was ready it was as easy as anyone could imagine with the staff at CARMAX STOCKTON! Although there was a buzz a vibe about we were greeted and accommodated. This was a test for MOM on this day but she finally did it. In and out in an hour and forty minutes and a check in hand. MORE THAN COULD BE EXPECTED. 5 star staff 5 star transaction. Thank you OSCAR, very patient were you. read more

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Complete Waste of Time and Zero Organization Their communication is completely disjointed, and the management showed zero appreciation for my time. If you want to sit around for hours being passed from agent to agent just to be told something different than what you were told online or over the phone. read more

I purchased a 2023 Jeep Compass from CarMax and within 8 days the vehicle stalled while driving. I was originally told the start/stop system had been disabled by the dealer. After the failure, Jeep inspected the vehicle and found improperly modified low-voltage wiring that had been cut and altered -- not a factory or dealer change. CarMax service acknowledged the issue, and I was informed the vehicle likely should not be resold and may need to go to auction. The vehicle has now been tied up in repair for nearly 30 days. Despite this, the only resolution offered by the store was either: - Repair the vehicle without meaningful warranty protection, or - Cancel the deal and absorb the financial loss, leaving me without transportation No effort was made to provide a comparable replacement or offset the financial impact caused by this situation. This was a vehicle sold with an undisclosed modification that created a safety issue, and the resolution offered does not reflect that. I am currently escalating this matter. read more

Carmax is SCAM, don't buy anything from here. They don't cover anything under warranty. Service team is worst here in modesto. They never call you back. I had a BMW only for 3 months and it gives me a coolant problem and i did complaint under 30 day but, they never fix right now it gives me more problems but, they are saying that is not under warranty. Don't waste your money and time here. Don't buy from here. read more

I accompanied my daughter to look for a car. We are past satisfied CarMax customers, so we went back. Kevin greeted us and directed us to go ahead and look at the expansive collection outside. Within 20 minutes we found what we wanted and were test driving. Kevin was very kind guiding my daughter through all the documents and gave no pressure whatsoever. After arriving at 10:30 am, we drove out with her new SUV at 1:30pm. Thank you Kevin! read more

This place is crazy. We ordered a car. It was supposed to arrive on the 14th, but it didn't show up, and they couldn't tell us where it was. Then, it was supposed to arrive on the 15th, but it didn't arrive, and they still couldn't tell us where it was. Now it's the 16th, and they told us the car left Phoenix on April 2. How long does it take to drive from Arizona? This place sucks. read more

I bought a car for 13,000 plus MaxCare. In the one year to the day since I've owned it, it's been to the mechanic six times. More than any car I've ever bought on Craigslist. This last repair they didn't cover due to a previous mechanics error, which was done prior to me buying it. So, they saw something was wrong and still sold the car. The mechanic I took it to said he was shocked they sold a car in this condition. Over $8000 in repairs in one year of ownership. Then they have the audacity to offer $10k less than I bought it for as a trade in. Never buying Carmax again. read more

I came to Carmax Modesto, CA today, 3/29/26 at around 3:00pm, looking to buy a car but need to find out the trade-in value of mycar. I was told to wait for a call. 2-hours fast, no call made. I went to the receptionist to follow-up, she could not find my name. I left never to comeback. read more

This company would rather lose a sale than honor an online offer. I was extremely disappointed in their lack of integrity and unwillingness to work with a returning customer. I cannot recommend this business to potential buyers. read more

Since my last review, I have sold two other cars here and so far they have always given me a better price than any where else. They have a very large network thus they have an advantage over most dealerships. They are always busy and helpful. The process is a bit slow for the appraisal but once that is done, if you have all your docs the buying process is very smooth. read more

Never dealing with this place again. We made an appointment at 11 to look at a 3500 Sierra Denali and another appointment at 12 to look at the same type truck, just different color. The truck we had planned to see at 11 wasn't ready so they brought up the 2nd truck, which had horrendous interior damage not well represented in the pictures so we didn't even test drive it. We had to wait for over a hour for the 1st truck we were supposed to look at to be ready because it needed gas and that apparently takes an hour to do. Then after the test drive Mitchel TOOK THE TRUCK when we were still looking at it. Then Mitchel disappeared and never came back. Finally we just left in disgust. Do yourself a favor and save on the headache and go somewhere else. read more

I gave this place a very awful customer service. My son is 16 and gotten his drivers license, I stop by to buy him a car but the salesman stated I can buy a car for him . The manager is the worst sales rep are worse no customer service take your business elsewhere. I recommend. It's just a waste of quality time of the customer. read more

Isaiah was super helpful in helping us find exactly what we were looking for. He wasn't pushy and didn't speak over us. He listened to what we wanted and stayed within our price range. He did a great job explaining the Carmax care package deals that they offer which we loved and ultimately added to our vehicle. Thank you, Isaiah for making what is normally a stressful situation, a very simple one. read more

The best experience for my son and myself; The place is spacious and clean, when we met the sales consultant,we felt comfortable:Fadoua Alexander is very courteous ,patient, and respectful..Truly an honor to meet her and work with her..I love my new car and Carmax, Thank you. read more

CarMax - This is @Carmax - Used Car Dealers Near Me - Modesto, California

Dishonest when it comes to servicing and taking accountability for selling a dangerous vehicle. Lexus IS250 was purchased and the headlights would turn off randomly while driving at night. Management didn't honor their "Maxcare" and I was left with returning the car and out $13000. There's honest, certified used dealership on the same street. Go to anyone of those. read more

We ran into some issues with title and check processing that Ladonna and Carmen solved with expert customer service. Turned around what could have been a horrible experience and made it memorable with their kindness! Now we are driving away in the car we always wanted. Thanks to those two!! read more

So let me tell you how my day went: 0 stars- Drove from out of town to make this purchase- had offer letter and everything already completed. Arrived at this carmax place at 6pm- apt was at 630pm, was seen at 6:15pm. Asked if it was going to be okay since they close at 9pm, he replied, " Oh yes, ofc you will be out of here before then." We waited to get everything done and processed, was there until 830pm, they close at 9. Even up until 830, the sales rep wasn't even sure that we would be able to leave with the car- apparently there were some "technial issues" with their computers. He was very rude and had no customer service skills. Was not apologetic at all. I felt very rushed- and he had an attitude the whole time. He was also working in between customers, having us and this other couple switch chairs back and forth while he did the other things. Very unprofessional and irritating. At this point- I already had enough. I am so disappointed and that I should've just had the car shipped to where I was at and then go from there. No one was helpful there and everyone seemed to mind their own business. He even commented that because the manager is new- he didn't know anything. Just wanted to show you what type of sales rep person we were working with. Also asked us with a attitude as to "WHY WE DIDNT WANT TO GET THE CARE PACKAGE." We said it was not needed and I believe he got even more irritated. I thought that CARMAX was supposed to be "haggle free" but it felt like haggle more. Anyways, that is all- thanks for reading my long review. We waited until 830 and nothing was being done so we just took our things back and left. I would probably never buy a car from carmax ever again- I would just sell my car to them. Sales rep name when he called was : REGINALD TOPPS (Reggie) Thank you. read more

They can be more honest about their offers After taking 2- hours of my life they cut the written Offer from 2800 to 1500 They said I needed service to transmission I didn't think so Does that justify 1300 dollars less? BEWARE HIGH OFFER ONLINE It's just a ruse I'll never do business with them again and recommend them to no one read more

Worst place ever to buy a car they buy lease rentals from big corporations that use these cars as company cars that get wrecks that they drive harsh. They are all used cars lease cars from big corporation companies used as rentals. This is what Carmax buys and it sells it to you they have low mileage, but they will be an accident and they won't even disclose it. This place is horrible. They did this to me. I threatened to go to the better bureau of business never go here. read more

This place is garbage! For a large company that makes you schedule appointments to respect their time you would think they would respect your time but nope they give you a massive run around read more

Very rude customer service. Brought my daughter in to look at cars--do not recommend at all. The staff acted like we were inconveniencing them just by being there. Carmela Enos was especially rude, dismissive, and had absolutely no sense of customer service. She barely acknowledged us, acted like answering simple questions was a chore, and had the worst attitude I've ever encountered at a dealership. The entire experience was a joke. The employees were unhelpful, uninterested, and completely lacking in professionalism. If you hate your job that much, at least try to fake it for the customers. Instead, we got eye rolls, short answers, and an overall hostile vibe. I don't know who's running this place, but they clearly don't care about customer satisfaction. Save yourself the frustration and go somewhere else where they actually appreciate your business. CarMax, do better--because this was embarrassing. read more

Best car buying experience I ever had! Reggie was Awesome made the experience great he was very knowledgeable helpful professional will definitely refer others to but at this location, and most definitely ask for Reggie read more

There is a reason they have 2.9 star review, one of the worst carmax experiences I've ever had they tried to sell me a car that wasn't road worthy, definitely scam artist, the manager is just as bad as the employee, I do not Suggest using this carmax ever read more

We purchased a car from Raul at Carmax and he was awesome! We were extremely happy with the service and the car. Raul knew the answers to our questions, was patient, and helped us throughout the entire process. Thanks so much Raul and Carmax! read more

My car-buying experience in CARMAX Florida was excellent, but Modesto CARMAX location fell short. The staff here seemed inexperienced, with a primary focus on earning commissions from used cars. Raul was great and genuinely wanted to help; unfortunately, he was unavailable the night we visited. We ended up dealing with Kevin and his trainee, Quest, who I do not recommend. I had an online appraisal for my 2018 BMW 330ix at $13,000. However, when I brought the car in, I received an appraisal with the same criteria applied, but the offer was drastically lower at $8,000. I asked for an explanation and was told it was because the car wasn't all-wheel drive, which I immediately corrected--it is all-wheel drive. Then, they claimed the lower value was due to an accident, a fender bender. They also mentioned there was no recall on the vehicle, but that was incorrect as well; there was a recall, which was why I brought it to Modesto BMW in the first place. This appraisal discrepancy and misinformation undermined my confidence in this location's trustworthiness and competence. I recommend visiting other CarMax locations to ensure a fair and accurate assessment of your vehicle for trade-in. read more

DO NOT BUY A CAR FROM HERE ! Barely two months and check engine light is on and they never return calls ! And called over a week later with no help ! They need to be shut down read more

Jacob went out of his way to make sure we left with the vehicle we wanted. I would definitely recommend CarMax and him if you're looking for a new vehicle. We have always purchased our vehicles through Robert's but will definitely only be purchasing vehicles from Carmax moving forward. Thanks again for the great experience! read more

CarMax - Used Car Dealers Near Me - Modesto, California

A Champion Of Customer Service (!) Robert Oliveira, Sales Consultant, was delightful to work with! After searching for months, I was not feeling all that excited to buy a new car even though it really was beautiful and what I wanted! I did not want to do the Car Max Bow picture, but when the car was presented to me, he had the Car Max Bow on the car; it made me decide to become excited (!) [*big grins*] Highly Recommend Robert for he is a great human being and was very professional through the whole process- no pressure or guilt trips! Car Max Was Fast Too! All Staff A +++++!! Highly Recommend! Keep Going Robert!! read more

CarMax - The bow I initially said I did not want, but glad Robert did it anyway (!) - Used Car Dealers Near Me - Modesto, California

(Carmax Modesto, ca) I paid $300 to have a vehicle shipped to my Modesto Carmax. In the end, I never purchased the vehicle. We tried closing the sale Sunday evening as the store was closing. Unfortunate, we weren't able to complete the sale and trade in of my paid off vehicle because the manager couldn't find or get the verification on the trade in quote, that we received from the same car 10 days prior. staff was gone or leaving for the day. We had the official Trade in Quote with us but that didn't matter. The manager told us to come back when they opened the following day. On the way back to car max the following day, we decided to check on rebates and rates for a brand new at the Kia dealership to compare with the 2 year old vehicle w/60k miles that I paid to ship to local carmax. The better deal for us was buying new at the dealership. I leave a 3 star rating because we were unable to buy the vehicle we wanted at the time due to Carmax technical errors. 5 stars for our sales rep CLEO WILSON. She was phenomenal. She was very accommodating and helpful offering activities and snacks for our two restless toddlers. She volunteered to come in to complete the sale on her day off. She was very professional and understanding when we informed her 10 mins prior to our next morning appt that we're not going to finish our purchase at Carmax. I don't remember the manager's name but he was great, very friendly, and professional. However, because Carmax was unable to close our guaranteed sale that night. We ended up finding a better offer elsewhere. I'm glad it worked out this way but I can't help to think, that I would have bought the car from Carmax had they not told us to come back the following morning due to technical difficulties with the trade-in verification. I would recommend Cleo Wilson at Carmax to a friend read more

Straight trash customer service at this Carmax, the guy attending me and my wife seemed like he didn't even want to attend us from the beginning, smacking his gum from left to right he (Jeremy Avila) a kid stuck in a grown man's body had the poorest sales man customer service I've ever came across at any place in the last 10 years, I can't believe a kid at Roseville carmax treated us with way more professionalism than an older man that should have experience in sales. Didn't seem at all through out the process to try to help us we went to the parking lot to look at the vehicle he didn't offer to go out there to turn it on or to try out the ac system check the power doors I mean wtf how are you suppose to know everything is fictional on a van without turning it on, the kid in Roseville came out let us try out all the gadgets open the side doors on the van and than he came with us for a test drive. We needed a carmax member to go with us for a test drive since me and my wife don't have car insurance because our car was totalled recently so we cut off our insurance. I don't understand how this guy (Jeremy Avila) is under the presidents club program when his sales and customer service is straight trash, there's no way Modesto ca had more customers on a Tuesday than the Roseville location did on a weekend that's the excuse Jeremy kept on giving to not go on the test drive with us constantly had us waiting he even stopped taking care of us because he had another customer waiting since he was at the appointment checkin list like we were 30-40 mins prior, who tf does that? If you come to this place and come across Jeremy Avila get ready to be treated like you do not belong there they don't want your money or presence in that building, unless your dressed to impress to go check out a car I'm sure this kid aint gonna help out much or Maby you just have to be a blue eyed blonde looking folk to start kissing some ass to you and get on a sweet scam I mean deal through carmax. If you wanna be treated like shit come to Modesto carmax this is were it's at. This kid (Jeremy Avila 75 Years old) needs to go back into training or just fucken retire and let the young people handle some real customer service work. Training is what he needs!! I'm sure this guy wished he lived in the 1850s or 1930s wouldn't doubt he despises his last name. read more

These people literally give you grains of information so that you consistently have to return with more questions because they do not tell you everything you need to know in the first call. We went in to get an appraisal on the vehicle. My father is wheelchair bound and not able to come to the site. We were told all we need is a signed DMV power of attorney form. We get that paper wet signed we ask about making an appointment now we need a packet of paperwork. I call and speak with Brandon in the business office who tells me all I need is this packet signed. wild because when we picked the packet up the packet doesn't just need to be signed. It needs to be notarised. if people in your business office are not equipped to provide all of the information needed to complete their own process, what is the point? read more

Waited 1.5 hours PAST my appointment time. Had a car shipped in to look at, took time out of my work day, ready to pay in cash. I'm disappointed to say the least and would not recommend shopping here. read more

They are great as far as getting you going with a new vehicle, HOWEVER we drove the beautiful truck for only 60 miles max and the check engine light came on and the transmission went out. I was thinking no problem they have their 10 day policy!!!! As much as I just wanted them to make it right so I could keep the truck it would have been weeks before I could get it back. When I asked for my money back they took their time "4 hours" after trying to upsell me another truck. Soooo sooo disappointed, Don't go to CarMax!!! This wasn't even the whole story but sums it up. read more

Purchased a cute little commuter and the process was fast and easy! The person who helped us did a great job at explaining and running numbers for us. He had a lot of patience and we did not feel pushed at all. I went to 4 other dealers before this one and I wish I would've just came here in the first place. Fair deal for sure and plenty of options. Thank you Carmax !!! read more

CarMax left me underwhelmed on their Service, Quality of the car selected, and Communication. 1. Every communication request had to be initiated my me across 2 different vehicles. Not once did they call me to discuss the issues or delays on vehicle transfer or repairs. 2. The 125 Point Inspection by CarMax FAILED to disclose damage to the vehicle and only on my inspection and pointing out the issues to CarMax did they pull the vehicle from the lot. This resulted in my cancelation of a shipped vehicle. 3. My fault... Ordered a new vehicle and again it had to be shipped. Now understand this is going on over a 45-50 day period and it was almost 2 months in dealing with a vehicle purchase from CarMax. 4. My observation is that the sales representative helping me was displaying a very negative attitude towards me as I was keyed up on the poor service provided by CarMax and the sales representative through the whole process. 5. Took possession of 2nd vehicle only to discover a damaged windshield, and potentially a brake issue that I need to take back to CarMax for a warranty repair. I have bought cars from CarMax in the past, but after this experience I will no longer do business with this company based on the reasons stated above. What I got from CarMax was a No Haggle Price and No Service. So No Thanks! read more

Would to like write this review regarding Shawn. Shawn was very kind and helpful throughout our whole process. We came in on a Monday just to browse around and by Wednesday, we were off in our new car. Very appreciative to have had Shawn work with us. He deserves all the credit. Thank you! read more

A persons time is everything. I had an appointment for 6:00 p.m. I'm an adult so I show up 15 minutes early. Give the guy at the front desk my name. Tell him I'm there for a vehicle appraisal. He asks if I had any other offers. I say no. Then he tells me to go have a seat, and they will call may name. I wait till 6:00 thinking ok surely I will be called shortly, nope. I wait 15 more minutes and call it. I've been there for 30 minutes and I had an appointment. That's 15 minutes past my appointment time. I won't be back. read more

The business & sales departments here are WONDERFUL. I've enjoyed the whole process of buying a car with them. However, now that I have the car, I'm confronted with the fact that the service department is ~terrible~. Every time I've come in (I came in today because my battery keeps dying & I'm still under warranty) I've been met with abrasive skepticism at best and downright rudeness at worst. They don't want to help, they're very standoffish, & they will leave you out to dry. Seems like they just want to minimize their workload more than anything? Idk. They ended up coming out after I got them to check my battery capacity & put on a smile to tell me, "we have good news!" They got me my battery, & I'm honestly super grateful. But I just don't know why I had to go through combat to get there. One of my best buddies works at a CarMax in a different location & we both agree that this kind of service is appalling. If you can buy a car at a different location, you'd be wise to do so. Kindness makes all the difference, folks! read more

Bought a car from here and they did not disclose that the hermes module for the car I purchased did not work, or that the engine mounts needed replaced. This led to the car being in the shop multiple times for weeks at a time. I gave up after a year and sold it back and had to pay the 20k negative equity out of pocket since they were not willing to do the right thing and just take the car back for what I purchased it for. Do not trust them. read more