Updated review I left the bad one about Ricardo and it's only him I ever had a issue with had Curtis twice and he goes above and beyond and is very prompt waits until my car starts if you do choose this company ask for Curtis or just not Ricardo lol (sorry not trying to hate) just want to provide a accurate review for this business since I've delt with them since my bad review The photo attached was when I had Ricardo just to show I had him as a service provider so staff can appropriately handle his customer service skills and see I was a real customer not a fake review read more

Ceres Pro Tow - Towing Near Me - Ceres, California

Worst tow truck company. The owner Chris is rude and spoke to me with a condescending tone. He had nothing to say about the way his driver treated me all because of a miscommunication on Triple A's end. His tow truck driving yelled at me and cursed me out insinuating that we were trying to bullshit him when we specifically notified triple a that we had not paid for our car to be released. He was rude as soon as he pulled up and spoke to us. I would NEVER do business with this company again in my life. They are disgusting. read more

Always excellent service. I don't have anymore words to describe. Just that they have always been very kind and helpful

The person that drives around in the small yellow van was driving too fast through the neighborhood to get to me. And by surprise was rude once he was here! We will happily wait for another service provider read more

Darrell was so nice when I had a flat tire. He kept me updated as to his progress (he had other calls ahead of me), apologized he couldn't get there earlier and gave us bottles of water. I was very stressed because of something unconnected to my car, so having someone provide great service and be so kind really helped. He also seemed concerned about other people he had waiting for assistance. Kudos for making a bad day better!!! read more

It's unfortunate that I've had to use Ceres pro tow so often (don't buy a Ford). At least they are always helpful and kind. I use AAA, but I'd pay out of pocket for their service because the quality is great. They even were able to tow when I didn't have my car key. They make good time and have availability Everytime I request a tow. This morning a very nice and professional driver came to the rescue. Their nickname is Ducky, so I knew he was going to cheer me up in a depressing situation. I appreciated his kindness and ability to complete the task skillfully. I was very stressed and they had even helped me by talking to the price Ford intake counter on my behalf, since I had heard nothing back from them. The customer service provided was the best of all the companies I've ever encountered before. Please retain the drivers you get complements for they really do great work and give your business a high quality reputation. Thanks for helping a bad morning turn out alright. read more

AAA tow. All the coolant came out through the caps, car overheated, called for a tow. Daryl from ceres pro tow drove my car onto the truck and again when removing it! I told him it was completely empty, he said it was fine and didn't get hot... read more

AAA contracted tow: fast response treated my old car like it was a brand new car. Driver "ducky" was very pleasant and sympathetic to break down issue. Towed to shop as requested. Would call them outside AAA if needed. read more

Website says under new ownership maybe that might not be a good thing. See several reviews for Ricardo not good .Called out of service on a battery I purchased 9 month ago has three year warranty. Driver tried his best not to warranty. My battery. Said I needed to drive car more. first he said you have to drive it every couple of months. I told him every three weeks I drive it around town. I take my family on trips when I can. He said it wasn't enough. Jumpstarted car said battery was fine than left. I drove car like he said to charge battery died 1 blocked on away would not help me said it's not Warranty then blame my alternator. He never tested alternator or battery battery correctly bad service Ricardo by looking at the other reviews, bad customer service. Go somewhere else. Will ask AAA to not associate with this company bad service. read more

Edit: this was quickly resolved when the owner of the company called me and promised to make things right. I hate to leave them a one star review, but my experience has been very poor with them these recent times. I have bought batteries from Chris & his team going back several years. That have been very helpful in the past, but this time they came up short and refused to make things right. For backstory, someone had tried to steal my van the other day. They broke into my car and left a drain on the battery. When I noticed it wasn't starting, I tried to jump the van only to realize my jumper cables and a few belongings were stolen. I realized I would probably need a new battery and called AAA to get in touch with CPT to see if my current one was under warranty. The guy they sent out was a red-haired man with a very scraggly beard. He connected his battery pack and jumped my car. He said I still had charge on my battery and insisted that it was another electrical issue and suggested I confer with a mechanic. He said he wouldn't charge me a call in the moment, which I thought was cool. I drove my van to the mechanic and this is where the trouble started. The mechanic called and said my van did indeed have a battery problem. I called AAA again to get back in touch with Ceres Pro Tow and they sent out another guy. The mechanic charged me money just to look at it, and when the battery tech came out, he performed yet another test and realized that I did, indeed need a new battery. The one I had when I bought it was under a five year warranty. Now, I found out that my five year warranty had been cut to three years and my battery would have cost twice as much now if it weren't pro-rated based on the old warranty. Anyway, the man was very helpful and friendly. Again, pricey, but nonetheless a necessary expenditure. Anyway, I thought it was unnecessary that I had to make two calls, and consult a third party to get the result I could have had if the first guy had done his job right. I called Ceres Pro Tow today to see if they wanted to make this right. The sales manager I had spoken to was more interested in defending the dust guy who didn't do the job right. "He didn't charge you a call! It was good you got a second opinion!" was his defense. My brother in Christ, if the first man had correctly diagnosed the problem, I wouldn't be down and out the fee for the mechanic telling me what I already knew it was. And now you want to tell me your first guy did right? I'm good. I saw I wasn't making headway, so I got off the phone with the sales manager and wrote this review instead. Do better guys. read more

They were fast to respond and very quick getting me in and back on the road . I was locked out of my car and that motor was running and they got there really fast got me in my car so that could be on my way thank you pro tow read more

The lady is super disrespectful on the phone, didn't have a care in the world and was told to call back. Belongings were touched and stolen from the car, promised that "we can come to the yard anytime" to get our stuff. 0 stars, would not recommend. Tow truck driver himself didn't know what he was doing when towing and was super lazy. Don't waste your time, I'm not sure how this company got any good reviews. read more

The two drivers were friendly and considerate. Three A said it would be an hour before they could get to me. The driver phoned me and said they would be there in 20 minutes and they were. Very satisfied with the service. Gary McKinsey read more

Received great customer service from Matthew @ Ceres Pro Tow today , He came out and tested my car battery explained various reasons why it's not charging fully . He replaced the battery as it was still under warranty with AAA Auto Service,Told me what to do in the future to maintain battery life. Great asset to his company too read more

Thank you for your service Vince! I appreciate you arriving promptly and getting the job done within minutes.

Fast Service , Great Experience. Very nice Drivers .Very Professional. I highly recommend this company

We have had to have our vehicle towed 2 times in the past week for different things and they have been amazing. Super fast, super friendly, I would highly recommend them. Austin our driver both times was great. read more

This company has been sent out three different times by AAA to tow my vehicle. They are awesome! Austin has been sent 2 of the 3 times and he is super friendly and gets it loaded quick. Thank you guys! read more

I broke down and needed a tow. The driver they sent named Austin was fast, friendly and just made my bad day a whole lot better. I would definitely recommend to use Ceres Pro Tow for any of your towing needs!!! read more

This place does not care about there employees or there customers. They put there drivers and customers in trucks with no ac in triple digit numbers. How unsafe for everybody. Do yourself a favor and go somewhere else. read more

They were terrific. My grandsons car had a major problem. They figured out how to tow it with out damaging the transmission. They were so nice. I highly recommend them. Thanks to Matt and Austin for doing a great job. read more

Ceres Pro Tow - Austin towing my grandsons car. - Towing Near Me - Ceres, California

Had a problem today in Modesto. Called AAA and Ceres Pro Tow got the call. Dispatch there was easy to deal with and the tow driver, Elizabeth was AWESOME!! tested my battery, it was low and I asked her to replace it. She had the battery and it took no more than about 20 minutes total, I was up and running in no time........ Thank You, Threasa read more

After a quick stop to grab some fries and a milkshake I came out to a car that wouldn't start ! Luckily, I had AAA and they referred me to series Proto, who took great care of me. It took them about three minutes to find my coordinates and another five minutes to get to me. Adrian was super helpful and even though my car started up with no problem when he got there, I was still relieved to know that within 15 series, Proto was coming to get me. Thank you again, Adrian. read more

Giving it 1 because 0 not a option....Horrible Service Pro tow never showed up to Tow my vehicle waited on the side of hwy 99 in 100 degree heat after 4 hours of waiting and th I had to call Myers Tow to get the job done....pro tow bad communication and horrible customer service .....it's worth my time time for me to post a public negative review... read more

Ceres Pro Tow - Towing Near Me - Ceres, California

My truck was impounded be Ceres Pro tow on Xmas Eve. Forgot some presents inside my vehicle and one was stolen. Made a police report. It's sad that they are so unprofessional and be stealing from peoples personal property. Do not call them to tow your vehicle unless you want your belongings stolen. read more

Driver stole my personal belongings!!! Had a Christmas gift thats was worth 200$ + it was completely gone right before Christmas day. DONT CALL THEM IF YOU WANT YOUR BELONGINGS STOLEN!!!! Are u really that broke you have too steal someone elses gift!!? PATHETIC! read more

Would not recommend! Wanted to tower my Nissan 330ZX from the mechanics house to my house as the car still needs to be smogged and registered. I called AAA and two hours latter Ceres Pro tow showed up with a young driver. He wanted the car turned around so he could hook it from the front. the front is all plastic with no tower hooks, so I asked him to tow it from the back as there are factory tow hooks on the rear. He said the hooks would tear out. Then he told me, since the cars tags were not current he could no tow it. He said AAA would not cover it. Then I asked how much to tow without AAA. He let me talk to his manager and then he talk to the manager and they decided to refuse service. He said it was because I was difficult for asking him to hook from the back. He obviously had no experience towing the 300zx and it showed. be fore he left he wanted to make sure I gave him a good review! Talk about screwed up priorities! The driver was arrogant and dismissive of my concerns. Quality service to the customer was very low on his list. 2 hour wait, unwilling to listen, poor attitude, condescending. Yeah, that sums it up. Called Precision Towing in Modesto and they showed up in under 30 minutes. Towed the car as requested with no issues and great service! read more

Wow...these people are con artists. I bought a brand new battery on 6/2/2020 and it died, still under warranty. When I called they told me to contact Triple A for re-imbursement (the battery was purchased from Ceres Pro Tow while they were under contract with AAA as a vendor and service provider) and that they would not replace the battery (which they claimed was out of stock) with another of equal value or reimburse me the cash. Their prices are reasonable for tow services but I will never use their service again for any reason, good prices or not. A warranty is a warranty, which I believe is a legal contract. If you can't trust a legal contract, what CAN you trust? Badly done guys read more

Great work. Tech didn't have the tools to do the job so I let him borrow mine. I had no idea my battery was behind my passenger seat. He had it out and the new one hooked up in less than 15 minutes. Was dispatched to our house by AAA. read more

We spoke to this company RE: a car we sold to a person who then decided to get a DUI in it. Got it impounded. This happen over a year ago. They tried to bill us, for a car that DMV confirms is in the new owners name. Now we just received a $3500 bill from a collection agency that this company referred us to. Even after we informed them that the car no longer is owned by us. How you going to try and ruin the credit of hard working folks because you towed the car of some alcoholic and can't collect from him? I'll stop putting you on blast when you do the right thing and take our names off that collection agency list. Have a nice day read more

Very disrespectful on phone - could not offer either service or solutions - seemed like was disturbing the person for calling - have used this company in the past to bring vehicles in for service to Mercedes as well as other repairs - would never call again - would rather use a horse to tow than waste my time calling these people. read more

My car and my aunts car were dead needing a jump and we called AAA and they sent Matt out and he was awesome. He helped with jumping both and gave us some information on our batteries and even cleaned them. Thank you so very much Matt. read more

I cannot tell you how many times Ceres Pro Tow has saved me. I have used them through AAA and also called in on my own, the staff is always kind, caring and as quick as humanly possible. They don't sit in the problem, they are quick to find a solution. I can't Thank them enough! read more

Twice this week I used their towing services. Both times I received excellent, prompt, service. Drivers were courteous, efficient, and professional. Lowest towing prices in the area. I highly recommend them! read more

Chris helped us change our tire today when we got a flat on a freeway overpass, so basically no space to work. AAA said 45 minutes, Chris arrived in 20-25. Super fast and super nice. I even called their dispatch to ensure they had the correct location and I had a quick and efficient conversation. 5 stars from us. read more

Older gentleman locked his car while it was running. Received service through AAA membership. Assistance arrived in a timely manner and popped door open. That could have been the end of the story, but...... The older man being flustered because he was now running late to a delivery shut the door again with keys inside. I called the driver back and without hesitation said he would turn around and help out again. He could have been annoyed or said he was on another call. Very thankful he was able to bail this man out and allowed me to return to my lunch. Very professional and caring! read more

Having locked my keys in my car at work today I was in need of help. Via AAA, Reuben from Ceres Pro Tow came out. He was quick opening my car door, very polite and (after a very long day) truly made the experience as painless as possible. He left no damage to my Challenger (a HUGE relief) and arrived almost half an hour sooner than AAA had estimated. I'd use Ceres Pro Tow again in a heartbeat and will recommend them to anybody in need of some auto help. read more

Gloria and her team had great customer service! Great value for the money paid. Thank you for helping us out in a pinch and not gouging you customers! You guys are the best! read more

They were dispatched my AAA for a battery change. Tech had my battery but was too busy on cell phone and didn't want to change battery. He never even looked under my hood! So he cancelled my request and left and refused to return. He was at my house for less than 2 minutes. (Yes I have Ring video to prove his behavior! They refuse to see it) Staff was rude, technician was rude. read more

Needed a tow from my home to the dealership for a repair. Called first thing in the morning and they had a truck there within 45 min. Driver was polite and helpful. Would definitely go with Ceres Pro tow again! read more