Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Just purchased my 2nd Subaru from Austin Subaru on Burnet Road. Overall what a pleasant experience…read morepurchasing a vehicle. Specifically would like to praise my Sales guy Sean Knox. Just wanted to say that Sean Knox is fantastic! I met him initially in June when I stopped by with my daughter for her service appointment. He very simply greeted me and held the door open for me, which in turn had me inquire about a potential future Subaru purchase. He made such a positive impression that when I finally decided to make my purchase in December I sought him out specifically. He was/is very pleasant, helpful and knowledgeable. He is down to earth and not pushy which is a very welcome surprise as "most" sales people at various dealerships are off-putting, thus losing out on my business. Sean goes the extra mile and makes you feel special and part of the Subaru family. As a result I referred a friend to him, who also made a purchase, and I will continue to refer him and your dealership. You are lucky to have such a dedicated and hard working individual on your team. Thanks Sean!

Would give 0 stars if possible. We purchased a 2019 Subaru…read moreOutback 3.6L brand new from Subaru Austin and owned it for 6 years, putting approximately 120,000 miles on the vehicle. We bought this vehicle because of everything Subaru stands for: "94% of them are still on the road after 10 years", they're durable and long lasting, we're outdoorsy, gay, have dogs, all of the stereotypes check check check. We loved our service guy, but hindsight, we were screwed by this dealership: Every service--oil changes, filters, transmission services, inspections, and all recommended maintenance--was performed exclusively at Subaru Austin. Over those years, we spent well over $20,000 on service and repairs. For tens of thousands of miles (well before 60K), I repeatedly documented and reported transmission-related symptoms: Jerking and hesitation Poor acceleration and lack of power RPMs surging unpredictably Difficulty driving uphill Eventually, consistent burning smells Each time, we were told it could be the transmission but they were unable to diagnose any issue. At approximately 90,000 miles, Subaru of America agreed to cover 50% of major engine repairs (CVT front pump chain and CS head gasket), which required removing the engine and still cost us over $6,000 out of pocket. Less than 30,000 miles later, we were told the CVT had completely failed and needed to be replaced for $10,000, or we could purchase a used transmission with 66K miles for $2,800, or Subaru Austin would offer $12,000 for the vehicle. This came immediately after another disastrous service visit where: We spent $1,400 diagnosing the wrong AC issue Returned one week later for the actual issue (cracked radiator fan) after being given the car back The vehicle was returned to us damaged (front passenger door) We provided photo and video evidence proving the damage occurred during service. Subaru Austin initially agreed to repair the door properly, acknowledging it would require full repainting and blending, costing several thousand dollars. Instead, they later reversed course and offered a $500 check, stating management had "nixed" the repair. We were also told that if we sold the vehicle back to them, we would no longer be eligible for that $500. Here is where things crossed a line. We took the vehicle to CarMax, who offered $12,000, matching Subaru Austin's offer. CarMax did not detect the transmission failure. When we attempted to negotiate with Subaru Austin using this offer, we were asked whether CarMax knew about the transmission issue. We answered honestly: no. Subaru Austin then told us they would not increase their offer--but that if we sold the vehicle to CarMax with the bad transmission, they would still give us the $500 "courtesy" check. In other words, we were encouraged to offload a vehicle with a known major defect to another dealer so Subaru Austin wouldn't have to deal with it. Talk about deceptive trade practices and fraud!!! We refused and sold the car back to Subaru Austin. Three days later, the vehicle was listed on Subaru Austin's website for over $18,000, advertised as: One-owner Local trade All services completed at Subaru Austin There was no mention of transmission issues. Given the timeline, I highly doubt a $10,000 transmission replacement occurred before relisting. A few weeks later, the listing disappeared. Shoutout to whoever bought the green/java 2019 outback 3.6L with last 4 VIN#3377... If you are considering buying or servicing a vehicle here, I strongly recommend getting everything in writing, seeking independent diagnostics, and understanding that loyalty, documentation, and following all recommendations do not guarantee ethical treatment. This experience was financially devastating, emotionally draining, and completely avoidable.

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

I purchased A preowned program Vehicle from this dealership in August/September 2025. I brought the…read morevehicle in numerous times For the same issue (Entertainment screen continues to go black). Although I'm under warranty, I do not have the lifestyle that will allow me to keep bringing it back to the shop Month after Month and being without a car. The service department says they are not finding an issue and that my cell phone Must be the issue. Absolutely ridiculous when I provided a video showing what's happening. Also, if you google this vehicle that I own There is a known issue that continues to be a problem from the manufacturer. Instead of doing the honorable thing in either fixing the vehicle by Replacing the panel, they want to blame my cell phone for being the problem. Face with the frustration of having to deal with this over and over again, I went to trade the vehicle For the newer version of my current vehicle. The sales manager said he would call me and see what we can work out. It has been two days without a phone And a resolution. In the meantime, the vehicle is still having problems. I really wish I would've purchased the vehicle from somebody else. Had I known this was how they take care of their customers, I would've never purchased a vehicle from them. Buyer beware everything that looks good is not golden. Try another dealership.

Go to guy is LAFAYETTE! You rock thanks for all of your attention to detail and expediency…read more Lafayette your go to guy at Capitol Chevrolet. Thanks everyone!!

I am extremely disappointed in both Capitol Chevrolet Austin TX and General Motors regarding how a…read morecatastrophic issue with a brand-new vehicle has been handled. My 2025 Silverado experienced a catastrophic engine failure with under 6,000 miles and required a full engine replacement. While the mechanical issue itself is concerning, what has been more frustrating is the lack of communication, follow-through, and urgency from both the dealership and GM. Since the vehicle went into the shop: * I've had to repeatedly initiate contact just to get basic updates * Calls and promised follow-ups from the dealership were not returned * There was no clear repair timeline provided * The replacement engine was later confirmed to be on backorder, extending the delay even further * I've incurred ongoing rental costs due to the lack of a dealer loaner and minimal coordination Despite escalating the issue to GM Customer Care and requesting meaningful resolution, the process has felt slow, reactive, and dismissive of the real inconvenience and financial burden placed on the customer. When you spend hard-earned money on a new vehicle, especially a premium truck, you expect reliability, accountability, and proactive support when something goes wrong. Unfortunately, this experience has demonstrated the opposite. Based on my experience, I would strongly caution anyone considering purchasing a vehicle from Capitol Chevrolet or investing in the GM brand to think carefully about what happens after the sale -- because when a serious issue arises, the customer support simply hasn't been there.

During the "chip shortage" of 2021, I contacted Signature to consign and sell my Lexus LS500…read more Daniel Driskell, the owner, was very easy to work with. He runs a professional operation. We negotiated the consignment contract. If you have a unique car or a reserve price, don't hesitate to brainstorm terms with Daniel. He's creative and a real capitalist entrepreneur! Office facilities are professional. Cars are kept in the office building parking garage. His team marketed and sold my LS500 in about 20 days. Marketing included extensive photos taken at the office building. Every car will take a different amount of time. The LS500 is a huge and interesting sedan that doesn't appeal to everyone, If you have a hyper-popular car, expect Daniel's team to sell it much, much faster. Receipt of funds was easy- Daniel provided a check to me once the buyer's funds had cleared Signature's account. Note if you "debadged" (aka removed emblems)- Signature will charge you for the replacement of the badging. Minor issue but it's good to know in advance,

Not sure what has happened to this company since all these reviews are so great. I bought my…read morePorsche Cayman from here. Daniel was active during the selling process but failed to disclose all the mechanical issues, lack of keys and features with the car. I had traded in a perfect condition Audi Q5 to a car that now after 60 days I'm getting quoted over 4-6 thousand in repairs. And after getting quoted for how much dealers are willing to pay for the car I'm down over 20k on what I bought the car for from him. Please bring a mechanic or someone to inspect the car he is selling you. Out of many used cars I have owned I have never felt this cheated out of money.

TJ is a super great guy! If i could give more than 5 stars I would based alone on his costumer…read moreservice. Great experience super quick process

My vehicle came from out of state, so I have no experience with the Carvana location here in…read moreAustin, TX (other than it being used as a waypoint to get the vehicle into Texas). The delivery guy was courteous and professional. All done in a matter of minutes. Carvana, company-wise, seems well run. Website design, online navigation, purchase process, loan processing, and home delivery went off without a hitch. I was skeptical of making a vehicle purchase solely online. That is a big financial commitment. Plus, being a used vehicle, I typically want to see first-hand that everything is as expected. Lastly, I enjoy grinding down car salesmen for every dollar and add-on :) That said, Carvana has the best quality (and quantity) photos I've seen, and an abundance of vehicle information. Their 3D interior/exterior photos put you in the driver's seat. So, I was not lacking for vehicle details. They called out some flaws (using that word lightly), such as driver's seat decolorization, that I do not see at all. That gives me the impression that they are very conservative with their assessments, which is good. As for price, although I was not happy about a nearly $2000 shipping charge, overall, the final bill was comparable to dealerships countrywide, and better than Kelley Blue Book (or similar). Anyhow, the shipping fee was typical for out-of-state dealerships too (assuming they were willing to ship, many do not because they can sell locally and/or do not want to deal with liability). Overall, I recommend and would buy from them again.