I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

CarMax: CrookMaxxing Lemon Slingers…read more The experience has been a masterclass in deceptive practices, zero accountability and zero fs given. What was wrong on day one: Service lights were already illuminated when the car drove off the lot (they keep deleting my photos here). Brake fluid and engine oil both overdue for service. The tailgate was also inoperable. CarMax advertises a rigorous 125-point inspection on every vehicle. Well their service department must be blind. Dash lit up like a Christmas tree. Also, severe water spots on the hood. What was discovered within three weeks (warranty period) -Active coolant leak with pressurized spray visible under the hood -Water intrusion inside the cabin. both front and rear -Rough idle -Leaking washer fluid pump. How CarMax handled it: When the first issues were brought to their attention, they made no effort to acknowledge them or schedule a service appointment. It was brought to their attention 3 times at the time of sale. For the rest of the issues, Saturday was my last opportunity. Turns out service is closed on weekends and I found out the hard way. I was directed to use the app by an employee who answered the phone, but the app has no scheduling feature. Only a phone number that routes back to a closed service department. My warranty expired while I was following CarMax's own instructions. They did not honor my attempt to schedule a service appointment. Warranty expired and I was told to kick rocks. I spoke with another floor manager to wait 2 weeks for some other manager. I refused to wait. I spoke with the general manager who said kick rocks. I spoke with the inventory guy - who said kick rocks. I am completely baffled as to why their warranty is 30 consecutive days vs business days. Why is it possible for a warranty to lapse on a weekend when you can't do shit about it? I was told to "leave a voicemail" next time. I spoke to a human. Why is that not enough?! I have the call logs. Why - did they not schedule an appointment? I don't understand how this is allowed as it is clearly a deceptive practice. CarMax inspects their vehicles like Boeing "inspects" their planes. We all know how that went. These guys make money laundering car dealerships look like saints. They actively and knowingly did not inspect the vehicle and made every attempt to NOT schedule service and took no accountability for it. Look at the other reviews here and complaints with the BBB if you think I'm overreacting. And just to add insult to injury, they sold my data to data brokers for which I am now receiving an onslaught of spam regarding my vehicle's warranty.

Nothing. I have never had better service at a U-Haul location. Cameron went above and beyond and…read morehelping me with my rental. He was very thorough and well trained in his job. He was so helpful and respectful. He was able to rent me what I needed with hardly any notice and took care of all of my needs. Will use again. Thank you.

This dealership has affordable and reliable Vehicles. They have awesome staff members and they have…read moregrace periods for late payment.

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

I bought a 2004 Nissan Quest from this dealer- Paul. I paid $4753…read more As soon as I got it home, I noticed the check engine light was on and I couldn't get the CD player to work. And I was having trouble starting it. The key would go "click" in the ignition- then after a few tries, it would start. I took it to my own mechanic, since it was an 80 mile round trip to bring it back to the dealer. My mechanic found that the radio was actually TAPED in to the car and pieces of the console were breaking off at a single touch. The engine light was still on. Paul said- no problem- just bring it back to us. I did- I drove the 80 miles back and he claimed that he replaced the CD player and that the engine light was just an indicator that the gas cap wasn't screwed on tight. When I got home, the engine light was back on again. So I took it to Autozone for a diagnostic check and to another mechanic- both of them told me there was a problem with the Catalytic Converter and it needed to be replaced. My mechanic also noticed that the engine was sprayed with coolant- there was a leak in the radiator. I called Paul and he said no problem- he would fix it. So there I went in again- another 80 miles, missing another day of work, and once I got there Paul claimed there was a hole in the Catalytic Converter and his mechanic would weld it. He replaced the radiator but never cleaned up the mess it made on the inside of my engine compartment where coolant had sprayed all over everything. They also found a mysterious slash in one of my tires which nobody else had seen up until that point- not me- not the Inspector, not two mechanics- yet there it was- found while inside Paul's shop. I had to pay almost $200 for a new tire. So then when I got home, the engine light came on again. And the CD player stopped working again as well as the DVD player. This was getting VERY tiresome! I had it checked and sure enough, it was the Catalytic Converter again. I brought two written reports with me which stated what was wrong and Paul could have won an Academy Award for his acting, all the while pretending he was fixing everything, but the truth is he didn't fix anything. He had sold me a car with a bad radiator, a bad Catalytic Converter, a Bad CD player and was the first one to "discover" a slash in the front passenger side tire. He claimed to have bought the car as a Repo, so he actually knew nothing about the car, yet all along was telling me there was nothing wrong with the car. He also told me all sales were final. The final time I called Paul (this morning) he said he was DONE with trying to earn my trust and to take it to one of my own mechanics to get it fixed. I am stuck now with all the problems he said he fixed but didn't fix. And the car doesn't start right away- now it takes about five tries to start it... (another week goes by) Now I have an update: The car won't start at all now. This morning (less than one month after I bought the car) I had to have a tow truck come to my house and tow the car to a mechanic shop. Evidently this whole time the starter was bad too. So, Paul sold me a car with a bad radiator, a bad catalytic converter, a bad starter, a bad CD player, a radio that was taped into the car, and i believe he also slashed my tire while I was waiting in the lobby for him to do the repairs that he never did. Beware of buying a car from this dealer. It's costing me all kinds of time and money- I am very unhappy with my purchase from this dealer.

Shady! Not reliable. Car they sold wasn't transferred properly and had tons of repair issues!read more

Amazing service! I bought a car from them and they have been nothing but nice with me throughout…read morethe whole experience. I will defiantly be coming back for any mechanical or body repair and will even be getting my son a car from them!