Brought my Tacoma in for the 10k service this morning. Duncan Sheeley demonstrated exceptional…read moreprofessionalism. He took the time to listen to my concerns and ensured that everything was handled promptly but without the feeling of the "I'm trying to sell you something" . What really stood out was the genuine care and attention he provided. In a world full of choices where everybody can do the same thing, service can feel rushed or impersonal, Duncan's approach felt authentic. That my friends is something that is hard to teach. A smile can be shown but you can feel something else. He spoke to me about my vehicle as if it were his own, and that level of commitment reassured me. I left feeling confident in the quality of the work done. If you're in need of service, I highly recommend reaching out to Duncan and his team--they truly make a difference! I've been in the auto industry for over 20 years and truly appreciate when I feel I'm taking care of. Management would be wise and I'm sure they are, to recognize when you have a great asset to the team. Seems like they do a good job on the hiring front. Till next time ladies and gentleman!

My recent experience with Toyota of Cedar Park was extremely disappointing and confirms many of the…read moreconcerns people have about dealership practices. I will not be doing business with this dealership again and strongly caution others to be very careful if they choose to do so. My wife and I came in to test drive a car and, after the test drive, submitted a credit application--explicitly authorizing a credit pull--with the clear intent to purchase the vehicle. We were told everything was in order and scheduled an appointment the following morning for my wife to move forward with financing and paperwork. At no point were we informed that the vehicle was still at risk of being sold. While my wife was on her way to completing the financing process, she received a call informing her that the vehicle had been shown to another couple and sold. This occurred despite our salesperson clearly communicating to management that this deal was essentially set. That information was dismissed, and management allowed another salesperson to show and sell the vehicle without extending us even the courtesy of a phone call to give us the opportunity to finalize the purchase--which we absolutely would have done. I work with dealerships regularly in my profession, and while you hear stories like this, you hope they are exaggerated or rare. Unfortunately, this experience proved otherwise. When I raised the issue with management, the response felt scripted, dismissive, and entirely policy-driven, with no ownership or genuine concern for how poorly this was handled. It became very clear that the priority was selling the vehicle as quickly as possible, regardless of fairness, professionalism, or existing commitments. The message sent was simple: once a faster or more convenient sale appears, an active and committed customer is expendable. That reflects a lack of integrity in both process and leadership. I previously had a positive experience purchasing from Toyota of Cedar Park, which makes this situation even more disappointing. This was not a failure of the salesperson I worked with--it was a management decision, and it speaks volumes about how business is conducted there. Based on this experience, I cannot recommend this dealership. If you choose to do business here, proceed with caution and do not assume that verbal assurances, credit applications, or scheduled appointments mean anything unless a deal is fully executed. This dealership and its management team should be ashamed of themselves!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Just purchased my 2nd Subaru from Austin Subaru on Burnet Road. Overall what a pleasant experience…read morepurchasing a vehicle. Specifically would like to praise my Sales guy Sean Knox. Just wanted to say that Sean Knox is fantastic! I met him initially in June when I stopped by with my daughter for her service appointment. He very simply greeted me and held the door open for me, which in turn had me inquire about a potential future Subaru purchase. He made such a positive impression that when I finally decided to make my purchase in December I sought him out specifically. He was/is very pleasant, helpful and knowledgeable. He is down to earth and not pushy which is a very welcome surprise as "most" sales people at various dealerships are off-putting, thus losing out on my business. Sean goes the extra mile and makes you feel special and part of the Subaru family. As a result I referred a friend to him, who also made a purchase, and I will continue to refer him and your dealership. You are lucky to have such a dedicated and hard working individual on your team. Thanks Sean!

Would give 0 stars if possible. We purchased a 2019 Subaru…read moreOutback 3.6L brand new from Subaru Austin and owned it for 6 years, putting approximately 120,000 miles on the vehicle. We bought this vehicle because of everything Subaru stands for: "94% of them are still on the road after 10 years", they're durable and long lasting, we're outdoorsy, gay, have dogs, all of the stereotypes check check check. We loved our service guy, but hindsight, we were screwed by this dealership: Every service--oil changes, filters, transmission services, inspections, and all recommended maintenance--was performed exclusively at Subaru Austin. Over those years, we spent well over $20,000 on service and repairs. For tens of thousands of miles (well before 60K), I repeatedly documented and reported transmission-related symptoms: Jerking and hesitation Poor acceleration and lack of power RPMs surging unpredictably Difficulty driving uphill Eventually, consistent burning smells Each time, we were told it could be the transmission but they were unable to diagnose any issue. At approximately 90,000 miles, Subaru of America agreed to cover 50% of major engine repairs (CVT front pump chain and CS head gasket), which required removing the engine and still cost us over $6,000 out of pocket. Less than 30,000 miles later, we were told the CVT had completely failed and needed to be replaced for $10,000, or we could purchase a used transmission with 66K miles for $2,800, or Subaru Austin would offer $12,000 for the vehicle. This came immediately after another disastrous service visit where: We spent $1,400 diagnosing the wrong AC issue Returned one week later for the actual issue (cracked radiator fan) after being given the car back The vehicle was returned to us damaged (front passenger door) We provided photo and video evidence proving the damage occurred during service. Subaru Austin initially agreed to repair the door properly, acknowledging it would require full repainting and blending, costing several thousand dollars. Instead, they later reversed course and offered a $500 check, stating management had "nixed" the repair. We were also told that if we sold the vehicle back to them, we would no longer be eligible for that $500. Here is where things crossed a line. We took the vehicle to CarMax, who offered $12,000, matching Subaru Austin's offer. CarMax did not detect the transmission failure. When we attempted to negotiate with Subaru Austin using this offer, we were asked whether CarMax knew about the transmission issue. We answered honestly: no. Subaru Austin then told us they would not increase their offer--but that if we sold the vehicle to CarMax with the bad transmission, they would still give us the $500 "courtesy" check. In other words, we were encouraged to offload a vehicle with a known major defect to another dealer so Subaru Austin wouldn't have to deal with it. Talk about deceptive trade practices and fraud!!! We refused and sold the car back to Subaru Austin. Three days later, the vehicle was listed on Subaru Austin's website for over $18,000, advertised as: One-owner Local trade All services completed at Subaru Austin There was no mention of transmission issues. Given the timeline, I highly doubt a $10,000 transmission replacement occurred before relisting. A few weeks later, the listing disappeared. Shoutout to whoever bought the green/java 2019 outback 3.6L with last 4 VIN#3377... If you are considering buying or servicing a vehicle here, I strongly recommend getting everything in writing, seeking independent diagnostics, and understanding that loyalty, documentation, and following all recommendations do not guarantee ethical treatment. This experience was financially devastating, emotionally draining, and completely avoidable.

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Almost a ten years of wonderful service under the Howdy company, besides of the deafness, they…read moreaccommodated too well and beyond. I will definitely coming back if I had any issue. They service so well as they treated all clients all the same as well as my references! Please do welcome here instead going to different dealership. P.S. "More likely a coffee", and to go with an extra well service! Nothing can beats this?

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

Hands down the best car buying experience. Authentic, genuine, and well articulated- like no other…read morecar salesman. Thank you Mark!

Why lie when your selling a used car with problems. The problems will get found out making your…read morebusiness look bad. The efforts to coverup the issues now seem so shady. SHAME ON YOU!!!! Bad business!!

We had such an amazing experience buying a new car here today. K.W. providing amazing, professional…read moreand kind customer service. He made everything easy and quick and the crew made sure our vehicle was in tip-top shape. I would buy my vehicle here everytime. Thanks K.W.

Five stars for Cain Nieto. He made the buying process seamless and fast. I appreciated his 'to the…read morepoint' attitude and his help in securing a solid deal. The whole transaction took less than four hours from start to finish. Truly a professional.

Santos was amazing. First worked with him in Dec when we were test driving and deciding on what…read morevehicle we wanted. He was informative and non pressuring. We told him we were not ready to purchase and he still was very helpful. In March we were ready and in less than 24 hours found a vehicle that fit our requests and our budget. Would highly recommend!!!

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

During the "chip shortage" of 2021, I contacted Signature to consign and sell my Lexus LS500…read more Daniel Driskell, the owner, was very easy to work with. He runs a professional operation. We negotiated the consignment contract. If you have a unique car or a reserve price, don't hesitate to brainstorm terms with Daniel. He's creative and a real capitalist entrepreneur! Office facilities are professional. Cars are kept in the office building parking garage. His team marketed and sold my LS500 in about 20 days. Marketing included extensive photos taken at the office building. Every car will take a different amount of time. The LS500 is a huge and interesting sedan that doesn't appeal to everyone, If you have a hyper-popular car, expect Daniel's team to sell it much, much faster. Receipt of funds was easy- Daniel provided a check to me once the buyer's funds had cleared Signature's account. Note if you "debadged" (aka removed emblems)- Signature will charge you for the replacement of the badging. Minor issue but it's good to know in advance,

Not sure what has happened to this company since all these reviews are so great. I bought my…read morePorsche Cayman from here. Daniel was active during the selling process but failed to disclose all the mechanical issues, lack of keys and features with the car. I had traded in a perfect condition Audi Q5 to a car that now after 60 days I'm getting quoted over 4-6 thousand in repairs. And after getting quoted for how much dealers are willing to pay for the car I'm down over 20k on what I bought the car for from him. Please bring a mechanic or someone to inspect the car he is selling you. Out of many used cars I have owned I have never felt this cheated out of money.

If you buy an Infiniti at the Austin dealership, get ready for excellent customer service…read more We bought out the first Infiniti in 2006, and the service keeps us buying there. I was introduced to Dave Henricks in 2006, and every time I go in, he is smiling., friendly, efficient, and strategic about the long-term maintenance of our car. What's impressive is when I'm at the dealership, I run into other folks that are fans of Dave. Five stars for many years of being awesome. Thanks, Dave!

I needed to check my key fob and also I was able to receive a free value estimate within 10 min…read more Staff was very professional and nice.