Great service!! Very friendly employees. I've received my items in a timely matter! I have…read morerecommended this cleaners to all my friends and family.

They lost my clothes. I emailed and called. No response. I went to the store and got a half hearted…read moreresponse. No effort to find my order. They lost me as a customer. Stay away!!

Lost a $500 dress. Wouldn't get back to me on where it was or even tell me it was lost for 6 weeks…read more Dropped off 11 pieces of clothing, and most of them came back with the same stain or new stains. Charles is the higher up who reached out to me about my lost dress and told me to email him and his email was not right - he's not texting me back either. Avoid this place at all cost.

Recently had an issue w/my credit card, twice left a message, once last Friday, then again…read moreyesterday, monday. No response! My hunch is. They have no intention of resolving this, very disappointing, i've been a customer for around 11-12 yrs!

Absolutely not! We just moved to Austin from the Houston area and were looking for a good…read morecleaners. In a review research, I was surprised that so many cleaners did not get very good reviews. In Houston there's good inexpensive cleaners in almost every shopping center. We finally landed on (we being my sister and I) Rick's. Bee Caves was the closest location. We both dropped items off and picked them up a few days later. After getting home I realized belts were missing from two pair of linen shorts. They were worn once and of course first time to dry clean. I called and they told me to return them so they could match them so I did. I didn't hear anything for several days, so I called. They had sent the shorts back to the facility but the facility sent them back without the belts. They said they would send them back again. By this time it was Thursday or Friday. I was supposed to hear something the following Tuesday. Still nothing. I called on Wednesday. No one could tell me anything. This had been my third call. Never once did they reach out to me to give me an update of any kind. I called customer service with no answer so I left a message. Obviously they do not have my belts. And I don't have my shorts. But these are shorts that have matching belts so very frustrating that they don't have a system to keep items together. The lady at Bees Cave said they can confirm by picture and by video that they did indeed have my belts at one time. Apparently they were given to another customer. Highly frustrating experience. We have always had a lot of dry cleaning each month and never have I had this kind of issue. We will not be a customer here but I will continue to proceed to have this settled with a refund of the cost of the shorts. I will update what the outcome is so everyone can make their own informed decision.

ZERO stars!! they LOST my chloe designer item worth $1000. terrible customer service - they never…read morefollowed up with me. i had to call 8 times over a month for resolution. their compensation resolution for losing my $1000 blouse is to give me just $30 check or give me $50 worth of future dry cleaning services. this is extremely frustrating and unacceptable compensation from rick's management. DO NOT GO HERE.

Glad I found this place. Not only is it convenient to my house, but the tailor charges very…read morereasonable prices and does a great job.

A friend of mine recommended this place and I took a chance with two new dresses that were a bit…read moretoo large. I thought the tailor did a wonderful job. Neither of the dresses were a simple fix. The prices are very reasonable and they were ready when I was told they would. Will return for sure.

I frequently do laundry in this store - they owner is friendly and typically accommodates late…read morerequests or is very upfront in letting us know that it doesn't work if she's busy.

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

A special suit jacket that belongs to my husband sustained some water stains while traveling. I…read morebrought it to a local cleaners in Austin & they were able to remove some of the stain. They also said it's probably ruined and that they could keep trying, but would likely not get it all & could further damage it with stain removal products. It was disheartening, as this is the jacket he wore when we got married. So it's extra special & I didn't want to give up. My daughter researched local Austin cleaners who specialize in stain removal. She discovered EcoClean. They reassured me that they would get the stain out without causing further damage and sure enough, they did! They are specialists! I'm so appreciative. Not to mention the cost was comparable to other cleaners. So there's another reason to return to them from now on!

PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.

I've tried dry cleaners all over the country, and none compare to Westbank. I found them through a…read morerecommendation from a trusted clothing store, and now I see why they're so highly regarded. Jake and his team go above and beyond--especially when it comes to tackling tough stains. They've saved pieces I thought were ruined. Super grateful for their hard work and attention to detail!

Drop off some stained dress ans sweater. When you got it back look like nobody take care of the…read morestain. They said they did! Guess what? I took off the stains!!! Either you don't know how to do it or you just don't do you job right! And you asking me to pay?! For what service?

I get my comforters washed using this service and I'm never disappointed. They're quick and timely…read more If you have a requirement, they listen. Customer service is great too! Recommend this service!

I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

Helpful, happy attendants are available at all hours in this super-clean wash spot. If you don't…read morefeel like carrying around dozens of quarters (I don't) you can pay though a handy app or even at the counter with a credit card. The cashless interface does not always work at the walk-up machines, and that can be frustrating, but that's the only critique I can offer. Otherwise, I'd say it's a high-value, low-stress operation for DIY clothes-washing. Their wash-and-fold business seems to have fans, judging from traffic, so I'll keep that option in my back pocket for when I'm flush!