I and both of my parents have bought Subarus from Brian. He was respectful and honest. The service department and especially Derrick Chastian have been great as well. read more

This is specifically for the service department. Service managers make excuses and blame other departments when requested work does not get done. For the hourly labor rates they charge I expect good communication and good service. For an authorized Subaru shop I expect exemplary service. This service department is definitely not a Subaru standard. Most recently, when my car was in for service they overlooked filling windshield washer fluid and did not reset the computerized maintenance reminders. read more

Just purchased my first Subaru. The experience was very pleasant. Justin and Bob worked very hard on keeping our payments where we wanted them. I look forward to driving my new 2015 XV Crosstrec for many years. read more

This 5-Star review is dedicated to the service department. It is newly remodeled with comfortable seating, bottles of water, a charging station and snacks. But best of all, the staff is 5-star. They call my husband by name when he pulls up in the Outback. They know we live 2 hours away and remember this when scheduling our routine oil changes. When there are other maintenance recommendations, Danny doesn't turn into a pushy salesperson. He tells us when a repair will be necessary in the future but can wait because it is safe to do so. Very friendly and relaxed! Plus, we get a free car wash anytime we are in the neighborhood! read more

Bought a new Subaru Hybrid from August on Saturday. I am very happy, don't understand why the previous reviewer had such a hard time. This is the second vehicle we have purchased from Reliable, both times it was a very pleasant experience (except for parting with the money part). Customer service is great, the service department is very good. I would not hesitate to recommend Reliable. read more

I will NEVER again take my car here after the HORRIBLE service and communication done by their service department! I am willing to drive the extra 1 1/2 to Adventure Subaru in Fayetteville now than to EVER step foot back on this lot! read more

We bought our Subaru at this location. On two occasions we called and got an appointment to have it looked at. On both occasions the lady that answered the phone said just bring it in now and we can look at it (this is an appointment). We took time out of our day to drive from Ozark MO to their location. Upon arrival they said we don't have time to look at it. We are booked up for a week. read more

In springfield, if it says reliable its not! They tried to railroad me into a lease and would not give me any imformation on the deal.tried to pawn off a driver with 500 miles as a new one when i called and told him i thought we could do better and i wanted to buy a car he raised his voice to me and told me i was coming back in and we were going to talk about this. That i wasnt going to use what i learned on the internet about buying cars on him! I would never do business with anyone who talks down to me in that tone. That being said,i went to fayettville and bought the car i wanted and had an excellent experience. Honest kind sicere people worked with my budget, got me an excellent interest rate and a good price on my car Its a no brainer. Also had terible dealings with reliable cheverolet. So reliable is a bad word at my house. Thus 0 stars. read more

Terrible, terrible, terrible. This place has HORRIBLE customer service. Here's the letter I sent to management today. I've heard friends laugh before because you guys pride yourself on customer service and according to them have even won "awards" for this before. They've all let me know that from your sales to service department, customer service is FAR from a priority. But even though I was warned, I decided to check out your dealership myself. I can't even begin to describe what a joke of a business you are running there. First of all, Dennon knows nothing about cars. For instance, he told me that one of the Foresters on the lot was more expensive because it had more "stuff." Literally, "stuff." When I asked what "stuff" he was referring to, he said, "you know, it just has more stuff on it from the factory." Uggh....yes, and?!?! And he never was able to find an answer for me, even days later. That's just one example. Yet for some reason, when I go back in and tell other sales people we can't get ahold of him (he doesn't return email or calls and is never there) they won't help us because he already has. I guess I'm now Dennon's client. It's all about Dennon, NOT the customer!! They're all too worried to take a sale away from him, and have no interest in the person buying the car. Even though he's never in and doesn't return emails and when he does has NO CLUE about the cars he's selling, no one will help me. But here's the kicker, it IS obvious that he's only there to sell a car. So I mention that I'm part of the Subaru VIP program - which your company, the one that pays your paycheck - Subaru - started and provides the deal of 2% off invoice. Then I literally NEVER HEAR FROM HIM AGAIN! It's been weeks. I'm ready to buy a car, but once he hears that the deal won't be good for him personally, he's out. No polite call or email to state that he's not interested in selling a car with this program. Nothing. Basically NO CUSTOMER SERVICE. Again, it's a total joke that all of your website you proudly announce that customer service is your focus and pride. But, it doesn't end there. I talk with August at the Mazda dealership thinking I'd just buy a Mazda since no one at Subaru wants to sell me a car. But, I decide that regardless of the attitude at Subaru, that's what I want. I want a Subaay. So low and behold, I tell August I want a Subaru and HE call sell me one. So immediately is stalking me trying to push me to buy from him before the end of June. He needs a sale and wants to make a deal!!! He calls 4 times, emails 4 times, and just really wants to do whatever it takes to make me happy (aka sell a car which will make him happy). I realize that Dennon never called back and that is poor customer service, but attacking someone the last day of the month to get a sale isn't customer service either!!! But. Then I mention to August that if I buy a Subaru I'm using the VIP program. And guess what? I NEVER HEAR FROM HIM AGAIN! That's it, dropped again. Because I mention a program that SUBARU started. I'm not haggling for some insane low price, I'm using an opportunity Subaru gave me!!! So if that's how you treat customers, I'm going to be sure everyone I know steers clear of your dealership. Oh, and I went down to Fayetteville, Ark and bought a 2014 Forester Premium with one of the popular packages and a couple of extra upgrades and it was the best experience of my life. Kenny rocks!!!! He got me the car I wanted, was sensitive to my needs, didn't drop me because of my program, and because my credit score is 840 got me a super amazing interest rate! He's one of the best people I've worked at buying anything! From groceries to cars, I'd go to him to buy anything I needed because I know he'd take the time to get to know me, what I want, and then make it happen for me, not for him. And I've already had two friends ask me about my car and where to get it, and I'm being sure to spread the word! Another side note, my fiancé drives a Subaru, his brother drives a Subaru, two of my great friends have them now and we've all said we'll never own another car. But we're all very happy to drive to Arkansas to do it. read more

Reliable Subaru in Springfield has the worst sales staff I've ever dealt with. When I wouldn't accept their price, the guy(i won't mention his name here) said if I bought my car from another dealer; i'd better get it serviced there. I asked why when Subaru is a national company? He replied, "Why would we service you, if you don't buy from us?" I couldn't believe it. I was really nice and said several times I'd rather buy locally. Cheap bully tactics. Anyway, I'm getting a better deal from short line Subaru in Colorado, and they were so nice. Point is don't buy local if they treat you like crap; if you buy from Reliable Subaru, be prepared to accept $500 off MSRP or be insulted and threatened for service refusal. It's disgusting. read more

We have purchased 2 vehicles from Reliable Subaru & have always been happy with the service department. This review is on the replacement key set up for the 2017 Subaru. I lost my car key with the fob during a hospital emergency admit. I have been using just my extra key that doesn't have a fob. You cannot lock all 4 doors on the vehicle with just the key. You have to use the auto door lock inside the vehicle before shutting the door to lock all 4 doors. Well that in & of itself is rather a poor design but the real problem is that when you return to your vehicle & use the key to unlock the vehicle, it sets the car alarm off. Every time. There is no way to stop this from happening. I called Reliable Subaru & was told that to replace one key with the fob is $ 199.95. If that isn't ridiculous enough, you also must have both sets of keys "reprogrammed" for which they charge you $250.00. In summary, to replace 1 key with a fob will basically cost us $500.00. Does anyone else think that this is as outrageous as I do? Unless I am willing to pay $500.00 I am left with a key that sets the car alarm off every time I try to unlock my car. Does Subaru think that this is good or reasonable customer service and/or pricing? I would call this gouging the customer. read more

They have always taken exceptional care of my vehicle after I moved nearby, fully recomend checking them out!!

We stopped by on SUNDAY the 22nd of July, 2017. We assumed with it being a Sunday, no one would be there. There actually ended up being 2 Salesmen there. One greeted us, was super nice. We explained we were looking to trade in our Chevy Equinox. We had family members and friends who had Subaru's and just loved them. We were ready to make the switch. We found a Forrester that we liked, just wanted a different color. The Salesman said, "No problem. We can generally get them within 2-3 days. Just call tomorrow and we will see what we can find." We asked what he could do for a trade in on our car. He first said around $8,000. We told him we were hoping for around $10,000. He said, "He said let me take a look and see." He looked over our car and said, He could go $10,000 for our car. Which would make our new Forrester $19,000. He told us he could get our payments around $301.00 a month. We continued to play phone tag for a few days with him. He couldn't find the color we originally wanted. First, it was a few days. That turned into 6 weeks to wait for the 2018's to come out. Then it was 2 weeks and we could get IT. We stopped by to double check the color choice again. Found a different color we wanted. Told our Salesman we would be there the next day to sign papers. He said he would have it ready to go.... We get there the next day and ready to sign papers..... WHOA..... PRICE JUMPED FROM $19,000 TO $24,000 DIFFERENCE IN PRICE.... WE LOOKED AT THE FINE PRINT AND WHERE HE SHOOK HANDS, AND STATED WELL OVER A DOZEN TIMES HE WOULD GIVE US $10,000 FOR OUR CAR WAS NOW ONLY WILLING TO GIVE $5,000..... SAID THAT WAS THE BEST HE COULD DO... WE ASKED FOR OUR DEPOST CHECK BACK AND LEFT. NEVER FELT SO BETRAYED!! WILL NEVER SHOP THERE AGAIN read more

awful, got a recall notice on my forrester, they can't even make an appointment for me because they have no parts WTH, then she said don't even have any openings until after June 11th today is may 13th, so to summarize must wait 10 days for parts then make an appointment and then maybe by july sometimes, so nevermind any vacation thanks subaru you once again fail me with your terrible car and terrible service from this dealership, DON'T BUY SUBARU I trading my in for a Honda best cars I ever owned, read more

Where to start. Well first off I had a pretty decent experience with the sales dept. they were very friendly. I bought my Subaru Outback 3 years ago. Its had some "unusual" problems. At 55,000 miles I started to notice a bad vibration so after having my tires rotated and balanced 3 times I took it in. I called to make the appointment. Had to wait 4 days for an opening. Drive 2 hours to Springfield to have my car looked at. Derrick with the service dept. treated me like I was an idiot. As soon as I pulled in he tells me he knows what the problem is. It's my tires. Mind you when I called and made the appointment I told both him and the scheduler that I have had my tires rotated and balanced 3 times and it's NOT the tires. Derrick then tells me it's because I'm running a heavier ply tire on my car. I said I wanted them to go ahead and look at my car. Derrick then tells me he is just trying to save me 125.00. I explained that I had to take a day off of work and drive 2 hours to the appointment and I wanted them to look at my car. He then said it would be 1.5 hours and he'd come talk to me after the diagnostic was complete. Over 2 hours later I went out and asked what the deal was. He said that he was trying to get approval from the warranty company. Approval for what I asked. Apparently both front axles needed replaced and a transmission line was leaking. (It's just my tires though). I told him prior to him looking at it that it felt like my cv joint. Guess I wasn't far off. I was at the dealership for over 5 hours. He would not even get me my rental car until the warranty company got back to him. And then he tried to sell me on a transmission flush(my cars transmission has never been flushed one because it's a waste of money and I can do it myself for way less than 300 bucks. And two if you have any debris in the transmission it can actually just stir it up and cause more harm). Then he tells me since I'm like 90 miles over the manufacturer warranty and the extended warranty doesn't want to cover it because it's a rubber hose, that I need to let him do the transmission flush and filter changes to show I'm a "valued" customer. His words. I guess the fact that I spend like 39000 dollars on a car and had brought it back for work after the purchase does not show that I am valued. Well he was right. I don't feel valued, so when my next unusual occurrence (radiator core separated) I took my business to Adventure Subaru in Fayetteville AR. I was able to be worked in the same day. They had my car in the bay in 10 mins. I had a rental car within an hour. I did not purchase a car from them either. When I do decide to purchase a new car it will be with them. Night and day difference between the two dealerships. Maybe reliable should take some notes from a customer centered dealership. read more