DO NOT GIVE THIS PLACE YOUR BUSINESS!!! UNSAFE VEHICLES!!! WARRANTY IS BS!!! THEY WILL DENY…read moreWARRANTY CLAIMS FOR THINGS THAT ARE SUPPOSED TO BE COVERED!!! My wife and I purchased a 2006 Mercury Mountaineer from the Springfield Missouri lot. We have previously purchased a 2004 Oldsmobile Alero from the same lot and had a great experience with the service and kindness of the previous people who worked there. This time around not so much. They didn't even bother to clean or detail the vehicle. We were in need of a good vehicle and came back to the place we were treated great before but we were treated like dirt this time around and very rushed. The manager had to take the vehicle to get gas so we could test drive it and informed me that it was making a noise due to the tires being worn out and they were going to put new ones on. When I was checking the front end to see if it was due damage to the front end, since the front bumper had some damage, I saw that the front sway bar bracket on the passenger side was bent with no rubber bushing in it and the top bolt was broken off in the frame. The driver side bracket was loose with both bolts backed out about halfway from what I could see with about a quarter of an inch space between the bracket and the frame at both bolts. It looked like someone had started to put it together and forgot to finish it. I informed the manager at the time, before we even signed the paperwork about the issue and she said that they would take care of it too. I also informed her that the wrench light came on during the test drive, which I found out later is an issue in the drivetrain, and she said they will take care of it as well. Come to find out the tone ring on the cv axle that the speed sensor reads is cracked and broken and loose on the hub of the cv shaft. When I took it to get the new tires the person who they called to get the purchase order from threw a fit about the new tires but they were already done so they went ahead with it. While they were on the phone with the car lot they informed the car lot that the front sway bar issue was dangerous and needed to be taken care of. The tire shop could not get it in so they sent me to a place right around the corner from CarHop and they said they would not do it that it needed to be done at a frame shop since the bolt was broken off in the frame. At this point my wife who works in the Emergency Room of the hospital contracted Covid and we had to deal with her getting the covid pneumonia and recovering from it. Then as she was getting well enough to go back to work I got covid and the covid pneumonia and almost died from it and had to spend a week in the Covid ICU. I took about a month and a half to recover where I was able to get out again and do things. Since I live 40 miles or so away I could not go back and forth to try to find a shop in Springfield and I took it to several in my local area and they were either denied or they would not do it because it was either too hard to do or they would not do business with CarHop. The only one in the area who was willing to help us and deal with it was B.A.T. Boys in Branson. After several months and attempts to get it repaired and covered by CarHop as was the agreement now we have been denied over and over again for repairing an unsafe vehicle we were sold and lied to about by the manager and salesperson. I am retired and disabled, but I am also a trained mechanic both in automotive and diesel applications, and I plan to do the work myself at this point. I plan on contacting the Better Business Bureau and the CarHop Facebook page and any other sites I can to post the pictures of the unsafe vehicle that we were sold and let everyone know that they would be better off going to ANY other car lot and do business with them. You will not get any more business from me or my family after this piece of crap is paid off.

The customer service here is amazing , they really try to work with you no matter your situationread more

Steve and his staff provided an exceptional experience. I never felt hassled, pressured or…read moretalked-down to. Steven was very transparent about his pricing, had all maintenance records ready for me to view, and happily and professionally answered all my questions. Alliance Motors also has the best variety and best warranties of any other used dealer in town, even the major dealerships. Compact economy cars, sports cars, pickup trucks, imports, domestics - all here, all clean titles, beautifully detailed and presented with clear & visible pricing. I highly recommend starting your shopping journey here.

I was so impressed with Steve & Francis at Alliance Motors. They were able to work with me and…read morefind a car to my exact specifications and inside my price range I was able to purchase. They were honest and upfront. No hidden fees. They kept me informed at every step in the car buying process. I would recommend myalliancemotors.com to everyone! Anna

"Tiny" was invaluable in helping us find our "New" used car, a 2015 Sonata. He treated us with all…read moredignity, and got us exactly the kind of car we wanted and needed for this time of our life. The Wallace family

Great customer service. Getting a car through them was fast and efficient. Financed a 2017 RAM with…read more62,000 miles. Runs and drives great.

We went in Thursday I was really hesitant! Ashley is the lady to go too! Her customer service was…read morebeyond amazing! We are from the south, and she made us feel at home! Yoy want to have a great time and experience Ashley and Greg!!!! Those are our 2!

Great service, very friendly and reasonably priced. Will go back to them again for future work.read more

From the owner: At Crown Auto Sales & Service in Springfield, MO, we’re your trusted destination for complete…read moreautomotive repair and maintenance for all makes and models—domestic and import. Our ASE-certified technicians specialize in engine and transmission repair, brake replacement, diagnostic testing, oil changes, air conditioning service, suspension work, and electrical troubleshooting. Whether it’s a check engine light, unusual noise, or a major repair, we deliver clear answers and honest recommendations every time. We believe car care should be simple, transparent, and affordable. That’s why we offer financing options through EasyPay and Snap Finance, helping customers get the repairs they need now and pay later with flexible plans. Every job at Crown Auto is done with precision, using quality parts, advanced tools, and expert workmanship to ensure lasting performance and reliability. Our mission is to provide dealership-quality service without the dealership prices, backed by honesty, reliability, and genuine customer care. From routine maintenance to complex diagnostics, we make sure every vehicle leaves our shop running smoothly and safely. Founded in Springfield, Crown Auto has built its reputation one repair at a time—through integrity, quality, and dedication to our community. Visit us today and experience professional, friendly, and dependable automotive service that keeps you on the road longer.

Great people they let you browse with out bothering you and explain everything as best as possible…read more Vehicles are listed below book and they help with financing. Any issues with the vehicle they try to address as best as they can.

If you are looking for a used car, DON'T COME HERE!!! This place will forget you made payments,…read morelose receipts of payments, and start charging you interest when they "said there is no interest, with in house financing". They will LIE TO SELL YOU A VEHICLE!!!!!!!!! BE AWARE, THEY ARE CROOKS!!

I bought a car and was told that the broken window motor would be fixed Monday, I called on Monday…read moreand was refused ability to talk to the person i bought from and was told it was not going to get fixed until Thursday even though it was pouring rain in the vehicle. I ended up having to pay 340.00 to fix it to save the vehicle. I then called to tell him the ax doesn't work, he said bring it in Thursday so Thursday rolls around and go to start it and power steering fluid goes spraying everywhere. Get it up there and he said in order to put me in something else I had to pay even MORE money. After having to fix the window myself, oil change, air filter replacement and everything he is going to make me pay even more, after being dishonest about fixing the window that Monday and everything else. The girl that answers the phone is extremely rude. They don't even have a title for this vehicle. They should change the name to rent a wreck or dishonest deals. Just saying. I would not get a vehicle from them folks.

I've been searching for a really specific truck for a long time. One finally came available, and I…read morepaid a lot of money to ship it here from California. No rust. It looked perfect. Every time I questioned the condition of it, I was provided with the answer that the vehicle would be extremely quality due to the extensive "150 point inspection" Long story short, it fell short of expectations. Cracked rubber seals, sun-faded plastic, shoddy PDR work on one of the driver's side door. You can see the marks from a ball-peen hammer. The air dam is bent, the windshield has a big chip in it, and they didn't even detail the inside of the vehicle. There's brown splatter inside, an old fishing lure in the bed and the same dirt on the windshield that I'm sure was there when the truck was traded in. Not to mention a "mistake" in pricing that raised the price tag by an additional $1000. The tires were shot, albeit after going back and forth with them for quite some time, they did finally offer to replace them. I had really high expectations. I paid a lot of money in non-refundable shipping. And I'm pretty disappointed to say that it didn't work out. I feel taken advantage of by the system and the vague promises prior to shipping.

Purchased my BMW from car max germantown (Memphis) and as far as my overall experience at that…read morelocation it was poor at best. I needed it serviced under the car max warranty and this Springfield, MO were able to get me into a courtesy card even though the service department was closed. I'm not an easy person to please but the service manager took care of me and gave me a much better experience than where I bought it in Memphis. The manager greets everyone with a smile and this was a much more positive environment over what I saw in the Memphis location.

DO NOT BUY A CAR FROM THESE PPL. They tried to STEAL my down payment after I decided not to buy a…read morevehicle due to it not being as described and having a knocking sound while accelerating. They refused to give me back my deposit even though it was refundable deposit. They lied time and time again, while being very rude and unprofessional and even getting aggressive at times. This company is nothing but a SCAM and you should stay away. They refused to give me my down payment back for over 5 hrs and only gave it back when I threatened litigation and was getting the police involved. Slimy employees.

Sold me an illegal vehicle without a PCV valve, which will not pass emissions test and they went…read moreahead and passed it anyways on their own inspection and miraculously the morning after I bought it check engine light came on because the catalytic converter was bad. So I know they cleared the code when I bought it. They promised to replace it and then change their mind and said they won't which I have on recording when I put in the PCV valve myself found out that a lot of other seals in the motor are blown out, causing motor oil to shoot through my intake and out my exhaust and dump out of my exhaust pipe all in all it needs a new motor and they will be held accountable because the car should not have been sold in the first place. It is illegal for a dealership to sell a car with no PCV valve I even contacted the previous owner and they knew everything that was wrong about the vehicle. He told her that he she's sold him a piece of junk and hung up

They don't allow more stars or I would have given them 1,000. These guys are great! Let me start…read moreby giving information on what brought me here. I went to US Automotive for their $69.00 "special" where they offer free brake inspection, rotating tires, oil & fluid checks, etc. They charged me $250.00 just to LOOK at the air conditioner. Told me it would cost $1,500 to $1,800 to fix it. Told me to check my dashboard lights it could be up to $1,000. To fix my driver side window it could be $300.00 or more. They said it was the motor on the window. All it was was the button. I heard about Interstate Auto through some friends, so I took it to them. They fixed my dashboard lights, my drivers side window, got me a new key fob, fixed my air conditioner AND found a problem with my brakes and fixed them. They said if someone HAD inspected my brakes they would have seen the problem. I knew something was wrong with the brakes, being female I just didn't know what it was. They fixed all of this for a third less than what US automotive wanted just to fix my air conditioner! Oh and US Automotive did NOT rotate my tires! How do I know? I am missing a hubcap on the drivers side tire. The hubcapped tire never moved. FYI people STAY AWAY FROM US AUTOMOTIVE! I highly recommend Interstate Auto hands down. I will never go anywhere else! Great job guys! See you soon for an oil change and a few minor issues!

Absolutely terrible service I took my car to them to get the air condition fixed they charged me…read more230 dollars said it was good to go. it was not took it back to them after i figured out my self what was wrong and told them they charged me 60 dollars for a looking at it for the second time and told me they could fix what I told them was messed up for $615 more after they said they fixed it the first time but didn't do anything at all this company is a complete and total rip off. Ive spoke to alot of people today after what intersta auto has done to me and I have two other people I've spoke to that have been completely screwed by this company. unfortunately this makes you give them a minimum of one star they don't deserve half a star.