I just wanted to give a huge shout out tothe staff at Jamie Hathcock Automotive Group. They are true to their word. I bought mtvdream jeep from them back in October and they were fair and friendly during the sale. We had great conversation during the transaction and they talked about how they helped people who were truly trying to turn their lives around.... something I am passionate about with 17 years clean. But it was what happened after the sale that showed their true character and ethics. As with buying any used car you take a chance, this jeep was worth it! I got the premium warranty to cover me taking a chance on my my Dream Jeeep.... needless to say I met a few obstacles and was put in some challenging situations and this buisnees stayed true to their word and dud everything in their power to stand behind me and the purchase I made. They showed compassion, understanding, empathy and concern.... they went above and beyond to make things right! They did what it took to help me overcome the challenges that occurred and showed true compassion, not once but twice. If your looking for a stand up used cars buisness to meet your needs I highly recommend this organization! For all the reasons I mentioned above and more! They might have even restore some faith in me about humanity! Thank you Jamie Hathcock Automotive Group for your honest, hard work and dedication Tiffany read more

Jamie Hathcock Auto Group - Thank you! She sexy and running perfect! - Car Dealers Near Me - Springfield, Missouri

Bought a 2015 Kia in June 2022. Ran fine for 2 weeks. Then battery went out. $300 replacement. On first tire rotation, found they had wrong tires on the vehicle. 3 different sizes. $600. 8 months in, the transmission went out. $5000. Be very careful buying from Jamie Hathcock Auto Group. They apparently don't vet their auction cars at all. read more

We just bought a 2017 Hyundai Veloster, signed the contract stating we were purchasing it "as is". The car had a bad starter that had gone unnoticed, they had absolutely no legal obligation to help us out at all, but they did! They completely covered the cost to get the starter and fuse replaced at the shop, and were incredibly apologetic and helpful. The car buying experience itself was fantastic. A lot of dealerships are incredibly pushy and pressure you to make fast decisions, not here! They were patient and weren't pushy at all. They were incredibly helpful and we will definitely be returning when we're in the market for another vehicle. Noah and Jamie himself took care of us, they were both amazing. Highly recommen! read more

Bought a car that didn't even make it two months before the transmission went out, the roof started leaking and the battery went bad. They will then refer you to Son Rays automotive who will tell you your car is just fine. Don't mess up like I did and buy from this place! read more

Hathcock Auto Group is one of the most honest we've found in town, and our large family shops for cars often. We purchased a truck from them a little over a year ago and have been back several times to look at vehicles for other family members. Noah has always dealt with us honestly and respectfully. We believe they are run with integrity from the top down. Thanks for being that kind of dealership, Jamie and employees, it's a rare find! read more

Oh boy where to begin. DO NOT buy from Jamie Hathcock Auto group!My journey with them started back in December of 2023, I decided it was time to trade in my 2017 Ram 1500 that had 256,xxx miles and even though I loved this truck so much and I cried when I let it go I knew with how much driving I do I should trade/sell while it was still worth something. Little did I know that would be a huge mistake! We landed at Jamie Hathcock after visiting a few dealerships and came up empty handed. As soon as we pulled in we were greeted by Joe, which later I found out was the owner Jamie's dad. We came to look at their 2017 Audi Q7 it was a beautiful and nice SUV, Joe complimented my truck because she was GORGEOUS and I took pride in her and she looked like new also I built her from the ground up. I would also like to add I am a single mom so having a reliable car is huge for me and I work my butt off for everything I have! Now back to the nightmare they put me through. So we test drove the Audi and it was NICE so we fell in love, I kinda had cold feet because I was worried about the "what if repairs" and would I be able to work on it my self like I always do. They reassured me that they stand behind their vehicles and if we ever had issues to let them know because I was about to walk away and they knew it. So they told me what I wanted to hear little did I know at the time. So fast forward to the 1st week of owning the car before I got the title mind you it asks for a quart of oil.... So i let them know right away and they said oh Sunray's probably shorted it a quart so add one in and see if it does it again, reassured me not to worry they would take care of it. I asked about the extended warranty and Nathan told me it would be crazy to buy one because with the car having 126,xxx on it something would have to be a catastrophic loss. A few days after the oil situation the car started having what I thought was transmission issues because it would buck driving down the highway BAD and would slip while turning so I called Nathan again, he told me to take it to Sunray's for a trans flush... it sat there all day just for Sunray's to call me at 3:30in the afternoon and say well we can't do it because it's an Audi... So we get pushed to Oversea's and Domestics which they are great!!! so get the flush done had to pay out of my pocket for that and still same issue... So I was advised to take it to Audi because Audi blocks information and Oversea's couldn't get the stored code info. So I had to pay out of pocket again for Audi to check it out which was HIGH!!!! and they gave me and estimate of right under $5k! All within a month of owning this POS. Turns out it needed a new supercharger clutch and PCV Breather, Audi also said someone had gone in prior to the date of me purchasing the vehicle and cleared the codes!!!! I was furious. I go to leave and it asks for another quart of oil so they topped it off for me. At this point it was asking for one every 1,100 miles. I take it over to Nathan and he tells me it's normal for them to burn 1 quart every oil change, well we were on 2 by this point so somethings wrong. After arguing with him he agrees to fix it and make it right. What he didn't tell me was that he was going to drag his feet. Took him from January to May to get those 2 parts replaced and in the mean time the intake turned out to be bad so they had to replace that. Just 1 of the 3 times it went to the shop it was there for 1 month!!! Combined 3 out of the 6 horrible months I owned it, it was in the shop. When I did have it I was told to keep driving it even though I wanted them to take it back, it got to where it was using a quart of oil every week!!!! The oil was $13 a quart. After it was in the shop for the last time I had it back 4 days and it asked me for a quart of oil. I lost it! I called Nathan because it was 5pm and they were closed but they answered and I ripped into him!!!! He was just throwing out promises he didn't end up keeping. He said he was going to talk to Jamie and get back with me. I get a call from him the next morning and he said he talked to Jamie and they were going to make it right by trading me out of the Audi and putting me in something that was similar to what I traded in at wholesale. I was shocked and seemed a little to good to be true but he went on to say that he considers me as a friend blah blah blah mind you I never met the guy prior to my sale and I DID not consider him a friend. So he said I will get in touch with you in the next few days and hopefully in 2 weeks we can get you into something else. I even told him I would be fine with a Tahoe or Yukon or older Chevy truck as long as it wasn't a rust bucket. 2 weeks went by nothing I called him, fed me some BS and then he offered me a 2007 Lexus RX350, Uh no. So to wrap this up they led me on for 6 months and didn't follow through and I got stuck with a car that needs piston rings. There is so much more but this can only be so long. read more

My husband and I love this place. We appreciate their relaxed way of selling cars and how much they are willing to go the extra mile. This is an incredible group of people! We've now bought two cars from them and we'll be back! read more

I just bought a used Jeep at this dealership. Salesman Noah and Manager Nathan were a pleasure to deal with. They were professional and efficient; didn't try to do a lot of upselling and wasting time. Then when the car I just bought had an ignition issue, they got it worked on and fixed right away, providing me with a loaner. They wound up replacing the starter, starter relay and ignition switch to fix it completely. My experience with this dealership was excellent. read more

This dealership does not take care of the thier cars or care about their customers. I purchased a car there. No warranty! Not even 30 days. Would not fix anything I pointed out wrong with it. Did not have value stem caps on the tires. Didnt know when the last time the oil was changed. Have had my car for 30 days and have to replace the water pump and timing cover. So it had an oil leak and water leak when I purchased it. They were pushy wanted me to purchase it that day. I should have went home and slept on it. And should have went to a dealership that has at least 30 day warranty. Would not purchase another veichle from them or recommend anyone to! read more

We recently purchased a vehicle here for our oldest daughter. Their salesman was down to earth and upfront. We had the vehicle for a couple of days and had an issue with it. When we called, they asked us to bring it in right away. They diagnosed the problem and took action. They have been going above and beyond to fix the issue. We are still working on it but they have been eager and willing to help. Im confident the problem will be fixed soon. Thank you to their entire staff. We have 4 kids. We will be back for more! read more

We have now purchased three vehicles from Jamie Hathcock and the Jamie Hathcock Auto group. His sales team is always kind and helpful and we have never felt any undue pressure in making a purchase. They are happy to assist with questions and any concerns we may have while test driving multiple cars. Thanks Jamie and Team! read more

My husband and I previously bought a used vehicle at this dealership and were so happy with the original purchase that we later returned to upgrade that vehicle with a low mileage, almost new vehicle. We were told the vehicle had never been in any accident or had any issues and we took it home excited. When we started detailing it, we found 2 tones of paint and an area on the vehicle that looked like it had been compacted. We also noticed that there was an incredibly musty smell in the back and trunk area. Sure that something had happened to it we returned the vehicle within a day and asked for our vehicle back and the sale be voided. They had already sold and given our traded vehicle to another family even though we had not given them the title nor did we have the title to our new vehicle. We were willing to assume that the damage was overlooked by them but asked if this vehicle had been a recovery from Hurricane Katrina. They said they had no prior knowledge of an accident or any damage but looked at the vehicle and admitted that "something" had happened and been repaired. After much discussion, the sale was voided and our other vehicle was returned to us. Recently my husband was in an accident and lost his left leg. He is wearing a prosthetic and has difficulty getting in and out of cars. Feeling that we had a good past relationship with Jamie Hathcock, the owner, we returned to the dealership. After walking around and looking at cars with the assistance of the salesman who sold us the two previous cars for over 30 minutes, we found one that was perfect for my husband. While sitting there waiting for the key to test drive, Jamie Hathcock came out to berate us about the previous deal, telling us that nothing was going to happen like that again. He claimed he wasn't upset and that he clearly thought it was a bad deal because he voided the sale on our behalf but he was aggressively gesturing and yelling at my husband who was trapped in the drivers seat as Jamie stood in the door of the car. I HAVE NEVER BEEN TREATED LIKE THIS BY ANYONE IN CUSTOMER SERVICE POSITIONS and I was so upset I actually started crying. Jamie stated that he would "love" to have our business back but he wanted to make sure we didn't think we could return another car. I explained that out of all the cars we had ever purchased, that was the only one we returned because there was clearly damage done to it and we didn't want that liability for the "new car price" we paid. He continued to repeat himself over and over again asking my husband if he understood this and if he still wanted to test drive the car because he "wasn't trying to run us off." My husband (more politely then I would have been able to muster), stated that he would have never talked to a client in that manner or started a car deal in such a way and that it was just better for us to leave. What a disgraceful way to treat a customer, much less another human being. I hope that anyone reading this decides to find a vehicle somewhere else and beware the pathetic type of relationships Jamie Hathcock makes with clients. read more

Where do I begin? I bought a Land Rover from Jamie Hathcock Auto and after just 2 weeks it overheated and broke down on the highway. The mechanic I took it to specialized in Land Rovers and said that if I were to fix everything that was wrong with it that it would cost $5,000. I called JH immediately telling them I was bringing this car back and expected a different car in return. Bad idea. I should've demanded my original car and money back. I traded the Land Rover in for what seemed like the most decent car they had. A 2004 Lincoln LS. Every other car and come to find out the LS included was and is a piece of junk. I am now sitting in a mechanics shop for the 5th time in a year and a half of owning the Lincoln and a couple thousand dollars later in repairs and I'm still looking at spending more. Furious as you can imagine I want to discourage everyone from buying a car from this dealership. At first I thought okay maybe they didn't realize what was wrong with the Land Rover but this is too big of a coincidence. Don't let them fool you. read more