Brent was the best! Super easy to work with! Everyone was fair and honest. Did not feel pressured at all. Will definitely do business at Thompson again! Love my new car! read more

Tito was absolutely the best sales person I have ever worked with. He answered every question. Let me know the cars progress in the shop. Checked out every feature that was important to me, personally. Because this Encore had every safety feature available at the time, Tito made sure each one was there and working. He didn't assume. This was our 25 year old son's birthday present. (Had been in a wreck) Tito put the car in our driveway while we were at dinner. Keys inside a birthday box. A little Thompson swag bag. This is how you get lifetime customers. It was all his idea. Please ask for Tito. The best dealer I have ever had the privilege of working with. Found car online. Price out the door was the same price to the penny as advertised. Car came with list of repairs that had been made in shop. (It was well used) a 3 month, 3000 mile power train warranty. The paperwork was easy and ready for me. Tom, the Finance Manager was wonderful. I've been to a lot of dealers, bought a lot of cars, but I have never been treated as well as I was at Thompson Sales. Extra special? Not a single person asked if, My husband needed to come in, see it, approve it, yes this still happens on 2025. So women, this is your go to dealer. Great experience. read more

Thompson Sales - Excellent home delivery experience - Car Dealers Near Me - Springfield, Missouri

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Overall the sales experience and service experience have been above and beyond. The Thompsons sell the best brand of vehicle and have done a great job hiring some fantastic help. Top notch professionalism. read more

Great service treated very well. Turbo went out in my truck. They took care of it. No problem Mark Cotner got me in with the service department and I believe the manager's name is Quentin took care of. Everything stayed in touch with me. Well throughout the process truck runs great. read more

Bought a car from Mr. Nate Little there last week and had a wonderful experience. He was patient, helpful and kind to my family and I. Made sure we were all filled in on everything which was super helpful. Great experience and great customer care! read more

Great dealership! We are repeat customers, Brent Morris and AJ were great and we bought 2 vehicles on Saturday. Service department is wonderful and Robert at the Quick Lube is the best! read more

Jeff Harrison was very pleasant to deal with. I hate car shopping but Jeff made the experience pleasant. Good Guy, good dealership. read more

Thompson Sales - Car Dealers Near Me - Springfield, Missouri

You can buy a new car at many places but there is only one Anthony and one Jace. These young men went above and beyond with their customer service. The very best I have ever come across when purchasing a vehicle. My new car home! read more

Thompson Sales - New Car - Car Dealers Near Me - Springfield, Missouri

I appreciated that Brent Morris wasn't pushy and gave me space to think instead of pressuring me to buy immediately

I have purchased several vehicles over the years from Thompson. The people there have treated me well.

My key fob for my Buick Regal fell apart. I'm a gentle person but this particular key fob was especially fragile. I tried to repair it on my own to the point that my children were laughing at me. I called Thompson and gave them information for my car and what I needed was in stock so I was able to just go pick it up. I appreciate their friendliness and that there was not a super long wait. read more

Overall great buying experience. My salesman Mike Peters made it an easy transaction. Would recommend buying from here.

Jeff Harrison and Mike Woods were a pleasure to work with! Our second car purchased here with Jeff. read more

Thompson Sales - Car Dealers Near Me - Springfield, Missouri

I worked with a salesperson trying to trade in my car. He was extremely condescending. My partner swears he smelled of booze. His name was Eric Simon .He was short and had black hair. His arrogance was off putting. I do not recommend this person. He needs to learn some humility. read more

Our family has been buying vehicles there for over 50 years. They always work with you on finding the best vehicle to fit your needs. There are service department has always been stellar. read more

It's been a long time since this was a decent place to buy a car. I went in there yesterday and was at least as well dressed as everyone else, but no one would talk to me or look at me. I walked all the way from the East end to the West end and back without so much as a how do you do. There were a lot of employees there. Mostly in their offices chatting. I didn't see anyone buying a car. There may have been one woman, but I can't be sure that's what she was doing. I guess if they don't want me I don't want them. read more

We worked with Tito! This is our second vehicle that we have purchased through him . He is absolutely amazing to work with! He has a no pressure approach. This time he helped our daughter buy her first car! His laid back approach makes you feel like you are in good hands. Not your typical used car salesman where you feel like they are screwing you over. He is also super knowledgeable about her new vehicle and helped her learn all of the new features! We will use Tito on our next purchase! read more

Thompson Sales - Our daughter's new Hyundai! - Car Dealers Near Me - Springfield, Missouri

Service staff was great. Appt was at 945am, I left there after 4. Replaced battery cable and starter in my Cadillac. No clue what took so long, but Clay kept me informed and did his best to stay on top of my vehicle. read more

Mike Peters was awesome to work with. Very "Can-Do" and very responsive, even after the sale. I really enjoyed working with Mike and he was not a pushy salesman, he wanted to make sure we were getting the right vehicle. Thompson was great and went the extra mile. Mike spent extra time to "Train" me on my new GMC. He was pretty smart on all the options, which were overwhelming to me. I would highly recommend Thompson and Mike Peters. He is a class act. Jeff Krueger read more

My daughter brought her car in after it was hit by another person. The person she spoke to looked at the car and told her they could fix it. They gave her a price and set up a date. 3 weeks later she brought the car in. She dropped it off at 8am and at 3 pm they call to tell her they can't get in the car, can't turn the car on and just can't fix it. If they couldn't get in the car how did they know they couldn't start it??? She went back the next day to show them how to get into the car and turn it on. They still wouldn't work on it. Worst customer service EVER. We can help oh wait no we can't. No solutions offered nothing. AVOID THIS PLACE. There are better shops out there. read more

Brent Sturgeon was fabulous to work with. He interrupted his meeting to help me get the truck our company needed. I felt very comfortable in the buying process, never felt pressured or hassled. Will definitely buy from Brent again! read more

Purchased a Buick Encore GX yesterday at Thompson Buick. Best experience in buying a car, and I have bought 14, from any dealer in the past. No pressure from Vince Hamilton, or any staff member. Best interest rates in the entire Springfield Mo area. Mike Wood, the Finance member, made us feel very comfortable handling the financial part of the transaction. Job well don. read more

Husband took our truck in for front brakes and rotors for $600. 6 hours later they call and say the back brakes are bad it's now $1800. I said no, I cant afgord that, i then told them they weren't authorized to even touch the back brakes. Then he says they can't put it back together. He calls again and says ok were putting them back together but you have to call a tow truck or we can't let you take your truck. They never did the front brakes at all after 6 hours. Husband had to pay them $80, for what I have no idea, so they could then push the truck out of the shop into the parking lot while we waited for a tow truck. Luckily for them, they did turn the keys over to me after they dragged it out to the parking lot or cops were going to be called. This is not a place anyone should take a vehicle for repairs. It was clear that because we didn't want to all that work done for $1800, they just wanted to give us a hard time. Pretty pathetic, really! read more

Well I was hoping, due to all of the great reviews, that I had finally found a GM shop to take care of my GM car. Asked for 100k, oil change service, fix recall issue, check vibration-- hell I even typed out everything so there could be no mistakes- I was wrong the only thing we got were some over priced tires and a wheel alignment - they did manage to update the battery firmware for the recall but still have not addressed the battery damage or any of the 100k service checks- I travel for my job so I try to schedule these things out so as not to waste time now I have to do it all over again. Guess I am still looking for a competent GM shop read more

Thompson Sales - Car Dealers Near Me - Springfield, Missouri

Digger Wells is an excellent internet sales representative! We purchased a pre-owned 2012 Acura TSX Sports Wagon last week, and it was the easiest dealer transaction that I have ever experienced! My wife had been looking for this rare wagon for several months, and when we found this one, we made a trip from St. Louis to buy it. I did not want to waste time, so I asked Digger to send PDF files of all the paperwork that we would be signing in advance. He was extremely responsive and followed up by text to make certain that I received everything that I was looking for. I requested a pre-purchase inspection from the local Acura dealer, so Digger arranged for a car porter to drop it off at the dealership while we were in transit to Springfield. My wife and I were able to pick up and pay for the inspection at the Acura dealership, then test drive/look over the car before we drove it back to Thompson. SInce we had all the paperwork prepared in advance and were paying cash, the transaction was a breeze, and we were able to leave with the title in hand! I would definitely purchase a vehicle from Thompson Sales in the future! Highly recommended. read more

Thompson's is great!! They are fast and they make everything easy. They work hard to get the best deal for you. Shout out to Mike Peters the sales guy and Mike the financial guy. Their service guy Austin is also great! read more

Hope the sales reps are well paid. But actual interest in a sale of a truck definitely did not seem to interest anyone at this dealership. Came in at a 6:15, after work, and was asked if we were okay and told a the guy walking away that we were looking for a truck. He greeted us but I guess that was all the time he had. Walked into the showroom and had a salesperson paged to help us. Was greeted by him giving us an update on what time it was, helpful huh? Told the truck we wanted to look at he just would have a hard time getting a key for and if we had just come in a few hours earlier he would be happy to help. Just letting others know, I guess your personal time, is not as important as the people that work at this dealership. read more

Long story short we bought our next car here and couldn't be happier. Our sales guy Terry was very open and not pushy. Let us do our own thing without being intrusive. They also worked with our bank making the paperwork easy. Big plus for us as we got pre approved for a good rate before we started looking. The Good Friendly staff Not pushy Worked with our bank! The Bad Nada all good. The Ugly Nada again. We had a good experience and will be back. read more

I have been dealing with these people off and on since they were at the old location. Any more it never seems like anything is the way it should be. They do things wrong then lie to you about it. They don't seem to be able to figure anything out until you tell them how something is supposed to be. I have no faith. I took my issue to Aurora and they nailed it right away. read more

We stopped in unexpected late on a Friday after driving in from Kansas City. My father's brand new 2019 GMC Terrain through a reduced power and check engine about 40 miles outside of town. Jason was a great help. He looked the car over, got us a loaner and in our way as we had a wedding the next day to attend. We were worried at first diagnosis would have to leave the car with them for a lengthy time and my data lives 300 miles away. But they were prepared to keep the car until it was fit to drive and let dad keep the loaner. Thankfully on Monday a second tech looked at it and it ended up being a simpler problem to fix than thought. Great job from the service department and even better considering dad didn't buy his car there. Really appreciated the care and support! read more

So disappointed! Drove all the way there was low balled on our "fair" KBB price which they said they do not go by but in the same breath used the KBB to price their sale at "excellent" came out disappointed, lied to and insulted. Very upset! read more

worst service EVER! I scheduled a week in advance and took a day of vacation knowing I would not have my truck. Dropped it off at 8am for and 8:30 am appointment. Same issue brought if for last time a month ago! They would not even return any of my calls for texts requesting an update and when I got through at 2 pm all they said was they had not looked at it yet!! Incompetence at its finest! Now I will probably have to take another day of vacation since I do not have another vehicle! BUYER BE WARE!! read more

These guys are the greatest . We were heading back to Nebraska from Branson and the transmission was acting up in our Buick Enclave pulling our boat so we stoped in to their service center they were able to come right out and checked diagnostics and let us know it was most likely going through the hills in Branson was stressing the transmission If we take it easy we should be ok. Awesome folks!!! read more

Yesterday I took a truck in to the service department and spoke to a service advisor and told him specifically what I needed done - I gave him the code no# that caused the check engine light to stay on and told him to look it up and let me know and call me if this problem was not covered under factory warranty and not to repair it and to call me first - plus go ahead and do the recall that need to be repaired. Well guess what? I got a call later in the day and the advisor told me the truck was ready and the repair bill was over $500.00 - I then asked him why didn't he call me before he repaired the truck - his response was " Well the service technician had to put a part on to find out why the code was coming on" - I gave them the code number when I dropped it off. All I WANTED TO KNOW IS IF IT WAS COVERED UNDER WARRANTY OR NOT - BUT NOT TO REPAIR IT - BUT TO CALL ME FIRST. The service advisor and service technician took on their selves to repair this truck - I believe they should be the ones that need to pay for the repairs. I picked the truck up about closing time and paid the invoice - I did get them to give me the price of the parts at my cost but still had to pay for something that I didn't ask them to do. I called the service manager the next morning and spoke to him and all he said was he was sorry for the confusion and offered to take back the parts that were installed and that I would still have to pay for the labor that was done. Bottom line : THE SERVICE ADVISOR DID NOT DO WHAT WAS ASKED OF HIM BUT ONLY HAD THE REPAIRS DONE WITHOUT CALLING ME FIRST. WAS THIS SO HAD TO UNDERSTAND OR DO? I wonder how many other people they do this to? WOULD NOT RECOMMEND THIS PLACE EVEN FOR WARRANTY WORK. read more

Great service, friendly, efficient, timely...what more could a customer want?

Our sales rep, Terry Davis, was fantastic in helping guide us to a vehicle that fit our needs and budget. I had not anticipated the ease in which we traded our vehicle in one day. The expertise Thompson provides is outstanding and with great professionalism and care. We had been a repeat, decades long customer of Vincel Buick prior to them selling to Thompson Sales. We were surprised that Thompson Sales met that expected experience and even exceeded it in ease and fluidity of the sales process. We will contact Thomson Sales first for our next vehicle purchase. read more

Not sure why appointments are offered if they are going to be ignored. If you're going to run first come first served just say that, when you schedule an appointment you expect to be at least close to the schedule time. The tech team was polite but not too concerned with a timetable, I suggest you allow plenty of time and don't bother with scheduling an appointment, they don't acknowledge them anyhow. The service provided was acceptable, and the price was on par for the work done, Nothing special. I would have thought a Dealership like Thompson would be better at respecting their customers. I realize this will seem petty to some readers, but customer service is the business they are in and you shouldn't offer anything that you can't or won't do. Update: I was informed that they don't do scheduled appointments, They are also aware that their own website allows you to schedule an appointment that will not exist. Way to treat a customer, unbelievable. read more

GMC saves the day I had to come in because my truck had a nail and I didn't feel like doing another 7 hour drive and get stranded they were able to get me in right away and fix my tire with out much of a delay. The guys were very helpful and friendly the sitting area was very clean they have snacks and drinks for customers I had to stock up for my 7 hour drive better than a gas station just kidding but not really hahaha. The sitting area is small but cozy and you get see what the guys are doing to your vehicle . i feel safe that I can come here anytime and no one will try to up sale anything to me that my truck doesn't need. read more

Went in for a recall that they said would take 10 minutes. After an hour and a half, we went to talk to someone in the garage, and he acted like he had never seen us before. They ended up just glueing a cover to my keys. That took a hour and a half. I can't imagine how long it would take to get an oil change or something like that. Probably, at least, 3 days. read more

Truly the family friendly atmosphere you're looking for in a dealership. I've owned my SUV nearly six months and had minor warranty issues taken care of and across the company, from sales to service, they have been the nicest people to work with. read more