Great service, friendly, efficient, timely...what more could a customer want?

Went in for a recall that they said would take 10 minutes. After an hour and a half, we went to talk to someone in the garage, and he acted like he had never seen us before. They ended up just glueing a cover to my keys. That took a hour and a half. I can't imagine how long it would take to get an oil change or something like that. Probably, at least, 3 days. read more

Truly the family friendly atmosphere you're looking for in a dealership. I've owned my SUV nearly six months and had minor warranty issues taken care of and across the company, from sales to service, they have been the nicest people to work with. read more

GMC saves the day I had to come in because my truck had a nail and I didn't feel like doing another 7 hour drive and get stranded they were able to get me in right away and fix my tire with out much of a delay. The guys were very helpful and friendly the sitting area was very clean they have snacks and drinks for customers I had to stock up for my 7 hour drive better than a gas station just kidding but not really hahaha. The sitting area is small but cozy and you get see what the guys are doing to your vehicle . i feel safe that I can come here anytime and no one will try to up sale anything to me that my truck doesn't need. read more

This is a great place to bring your vehicle for an oil change. The staff is polite and don't try to swindle you with things needing fixed that don't. This is a quick place for an oil change and has a nice waiting area with drinks and snacks. read more

Called to speak to Troy, the Sales Manager, about an issue I had with a vehicle not purchased at their dealership. Gave me information about the certification policies of that brand of vehicle so I could look further into how to proceed. He was so incredibly helpful! If I am ever in the market to buy a car in Springfield, I will be giving this man my business. Thank you, Troy! read more

When it came to buying a car, honestly Thompson was last on my list of dealers. Within minutes of being there Vince Hamilton changed my opinion! He was respectful, kind and never pressured me. This was the best car buying experience I have had! Everyone was very prompt, respectful and helpful. Vince made sure I felt comfortable with the deal and made sure everything went smooth. He really took the extra step of showing me how to work the features of my new car and always had a smile! As a single woman buying a car I would send all of my friends and family to Vince! I am so glad I went to Thompson! read more

My wife and I recently bought our first car together here. The salesman was friendly. helpful, polite, and was not pushy at all. The guy who did our business end of the purchase was also very helpful, and friendly. The service garage people were very professional, courteous, and friendly. This is how a car dealership should be ran, and how they should treat their customers. I have nothing but good things to say about this place, and they have earned a life long customer. If there was only one complaint it would be that the lube oil filter shop is a lot smaller that the one connected to the dealership, and the lounge area was very small and didn't have near the amount of refreshments that the other one did. I hope someday they can fix that. Other than that, it was an awesome car buying experience. read more

Someone backed up into me so I went to Thompson to get an estimate. The staff was very friendly and the prices were great. They even gave me a loaner car for free! It took them no time at all to repair my car. I will definitely be going back here in the future. read more

This place is awesome! I went in and got the exact car and price I needed. I am definitely returning to purchase my next vehicle. Ask for Dave R, he was amazing and not at all pushy! read more

Not sure why appointments are offered if they are going to be ignored. If you're going to run first come first served just say that, when you schedule an appointment you expect to be at least close to the schedule time. The tech team was polite but not too concerned with a timetable, I suggest you allow plenty of time and don't bother with scheduling an appointment, they don't acknowledge them anyhow. The service provided was acceptable, and the price was on par for the work done, Nothing special. I would have thought a Dealership like Thompson would be better at respecting their customers. I realize this will seem petty to some readers, but customer service is the business they are in and you shouldn't offer anything that you can't or won't do. Update: I was informed that they don't do scheduled appointments, They are also aware that their own website allows you to schedule an appointment that will not exist. Way to treat a customer, unbelievable. read more

John was amazing. He worked hard to get out an SUV. There was no pressure. I would recommend Thompson to everyone.

We just purchased a Buick Enclave from Thompson before Christmas. Denny Highfill was our sales rep and was great to work with. My wife and I had just stopped by the lot because we were thinking about buying a car and had wanted to check out the Enclave and the GMC Acadia. Our original thought had been to just check out those and then check out comparable models at some other dealers in town. However, after a little while talking to Denny and getting all of our questions answered, we decided that there wasn't any need to look at other dealerships. Denny was very patient and answered all of our questions without any pressure. He was even willing to stay past closing time to help us finish our paperwork. The week after the sale, while we were working on all of the other paperwork on our trade-in, we also got to work with some of the other Thompson employees. All were extremely helpful and always went out of their way to make sure we were satisfied. I will definitely recommend them to any of my friends and family in the market for a car in the future! read more

Terrible company is a UNDERSTATEMENT. ADAM REGAN completely lied to us and had us drive 3 hours each way with my elderly father for nothing. We explained this deal must be agreed before we leave for the long trip. They stated come down after negotiations and after we arrived asked if we could come back Monday after driving 6 hours round trip. This is a dealership all should stay far away from! They DO NOT DESERVE EVEN 1 STAR. read more

I must say that I left Thompson's car dealership a very happy customer. Bobby Duncan was the sales person who assisted me with the purchase of my car Buick Encore 2016 and he was very professional, polite, and friendly. He listened to what I wanted and he was very accommodating. In addition, Bobby did not try to get me to purchase additional accessories for my car. I must admit this was one of my best car buying experience I've had in years. Everyone who I came in contact with was very professional and personable. read more

Was not planning on buying a car Labor day as I thought the dealerships were closed. I was just hoping to begin the process of looking to see what was out there. Thanks to the awesome experience from Vince, Miles and Brooke.....I have a new car. What an incredible staff from top to bottom. The place is very clean and they have a great little snack area that made my wife and kids extremely happy. They go over the top to please. Normally I dread going to buy a car like I dread the dentist. Not here. Miles, one of the owners, or "Thompson boys" checked on us multiple times throughout the process. Financing was simple, I got great value on my trade without the hassle, and drove off in a great vehicle. Highly recommend to anyone looking. read more

We have been buying vehicles for 40 years. We moved to the Springfield area 5 years ago from the Kansas City area, and we have purchased my wife's first car since relocating here. I must say Bobbie Stevens, Tyler Thompson and all the rest of Thompson Sales people could not made it any easier or less pressure. What a change from the big city dealers pressure but still get to deal with the same size dealer. Thanks guys we really appreciate your low key, no pressure and got treatments we would never received in the big city dealers. I guess that is why you have been in business so long. We look forward to buying another car. I never thought I would be saying that about a car dealer. I give you more stars if I could. I hope people read this review and believe it. It's the truth. Go experience it for yourself. Thanks again. read more

I'm pretty sure this was the most enjoyable experience we've ever had in the purchase of a new car. Staff was knowledgeable, efficient and friendly. Both my wife and I were very impressed with the way we were treated and with the fairness of the exchange. Thompson's can be very proud of the way they have chosen to do business. Thanks for a great experience. read more

I have purchased many vehicles over the years from many different dealerships, but Thompson Sales was the best experience yet. My salesman Jace was easy going, upfront and honest. Both management and finance helped me with a bad upside down situation, and now I am ecstatic about the truck I am driving now! Thanks guys read more

I was in the dealership buying the car on the phone with my banker she was approving the loan ! the guy I was working with was paged and apparently told someone else sold the car to another customer I'm not even sure how that can happen my guy told me he had the keys to the car don't shop here read more

Thompson GMC, Buick, Cadillac Amazing service, No pressure. They Worked nicely with us. The salesman Mark was very courteous and very professional Ask for Mark C. 417-866-6611/800-762-1919 read more

We had a very good experience with Daniel Popovich, had it not been for him we would have not bought after an experience with one salesman who lied to us and other problems. Daniel is a very honest person and went out of his way to make a bad experience turn into a good one. We appreciate everything he did for us.We would refer him to everyone. read more

I need to tell you, Ken at Thompson's called me this morning, and worked very hard at fixing my bad experience. I am very impressed with the solution they offered me. Thanks Ken.....Great job. I will be back for more work My experience with Thompson Service Dept was not good at all. They are very professional, very courteous, and friendly.Unfortunately when it comes to doing the actual work. They suck. $2,000.00 later and the work they completed has failed. Will they guarantee their work.....NO, SORRY. We used after market parts on your vehicle and do not warranty this. WOW, so glad you shared that with me when I was making the original purchase. I will not recommend Thompson to anyone In fact I may have purchased my LAST GMC. I guess after 30 years of loyalty, its time to change read more

Digger Wells is the best! We just purchased our second car from him . He is prompt, has a good appearance, and is very knowledgeable. He knows all the "buttons" and their functions. Thompson's is a very nice place, clean waiting room and "free" beverages. We will continues to do business there. John and Donna Ellis read more

Bought a great car from Adam Ragan. He was very professional and fair and I thought I got a good deal on a great car. We were concerned about the dark tint film on the windows and we had to leave on a scheduled vacation trip before it could be removed. Adam told us it would be removed when we returned, and he was as good as his word. The car was an excellent car, a 2014 Impala 2LTZ with all the bells and whistles, including an impressive array of safety features. We can enthusiastically review Thompson Sales and Adam to anyone looking for a good car. read more

I bought two brand-new vehicles there one was a three-quarter ton pick up to pull my camper they guaranteed up and down it would pull it it did not pull it and it smoked And the transmission grindEd I called them they would do nothing I had to buy another new truck and lost around $12,000 on a brand-new truck it is very disappointing to rely on an auto dealer that will sell you something but not stand behind their product if you want to know more or how I feel my phone number is 417-8400621 read more

I am so disappointed in our recent visit to Thompson Buick GMC Cadillac. My family has been long time customers with this dealership, and after this last visit I don't think we will ever go back. My wife and I have been looking for a new truck for me and when driving through the parking lot last night when we saw a truck I liked. I took photos of the truck including the price tag. This morning I went in to buy the truck and we were told that the price was $10,000 more than what the sticker price on the lot was. This is ridiculous, we were very excited to buy this truck, had the cash in hand and ended up leaving without the truck. We were told the online price was higher and that was the price, this does not make sense to me. If the sticker on the truck says a price that should be the price regardless, I was not shopping on the internet for this truck I was shopping on the lot. We had already filled out trade papers and everything before we found this out. This was not a mistake by the salesperson, our salesperson was very helpful and trying to make this situation right for us and I do appreciate that. The management was the problem in this situation, I own a business as well and I would not do this to a customer. I'm very thankful we live in town and did not make a long drive in for this to happen. read more

This Is The Absolute Best Dealership In The Country. I Did A National Search And Traveled From States Away To Get My New GMC Truck From Them. Alex handled my transaction tremendously. Could Not Ask For A Better Experience. HIGHLY RECOMMEND THEM. * * * * * A+ read more

We were going to buy a truck there yesterday. It's listed a little over $24,500. We worked with Kevin. He seemed very rushed like he just wanted to get out of there at 7. He even tried to have us come the next day instead. He said he would negotiate on price but he would need our trade in vehicle first. We went all the way to Republic to get it and came back. We put in an offer of $22,000 and he then said he cannot negotiate on price and that they have it listed as low as they can sell it. He wouldn't even go put in our offer with the person who manages the sell. It was confusing as he previously said the price was negotiable? He never checked our credit even. He never even discussed other vehicles he had that might be better for us. It seemed like he just wanted to leave. He then walked my husband out and said no hard feelings and left to go park the truck we were going to buy. We were just dumbfounded and very angered by the whole experience. I wish if there was a time constraint he had that he could have handed us off to someone who wasn't as limited on time. My husband had taken off work so we needed to get it done then. I've never also bought a car where the price is non negotiable? If that's the case I wish he would have been upfront about that and also not said it was negotiable initially. This was a very bad experience. Maybe he only takes time/applies effort with higher priced vehicles? After messaging the company the owner Troy Thompson called me. He defended their actions and said he was the one who chose not to counter since our offer was too low. He said he does not negotiate on his prices. He was very condescending and defensive. I felt like I was being reprimanded. I've never experienced anything like this from a professional dealership. I don't recommend doing business at this dealership. read more

My wife and I recently bought a car from Brandon Bigelow at Thompson Sales Company. We bought a 2013 Cadillac SRX, and Brandon did a great job. He was very thorough, and informative, and yet was not pushy. Before our test drive he did a thorough overview, and during the test drive he pointed out the features of the car itself, as well as features of the Que. On January 2nd he called to see if we were indeed interested in the car, an if so there were reasons to think about doing the purchase that day due to the end of the fiscal year. We had indeed decided that was the car we were interested in, so we came in to see what could be done. We bought the car and came back to pick it up two days later, after the extra details were cone. Upon delivery Brandon spent about 90 minutes making sure we understood the features of the car, and the Que system. He also offered that we should drive it a couple of weeks, and make a list of any questions that he might need to cover at another meeting. We love the car, and had a great experience with Brandon,and with the Thompson Sales crew. Roger and Pam DeForest read more

Went in looking for a used truck, Vince helped me out and made everything easy. He even called back a few days later when the original owner dropped off an extra set of keys/remote. Overall great experience, I'd recommend anyone in the market check them out. read more

This is our second vehicle purchase with Eddie Williamson at Thompson Sales. He is very knowledgeable about the vehicles and quick to answer any questions. It's always a no pressure sales experience and Eddie is just an all around nice guy! Each time we bought a vehicle he gave us a thorough run down on all of the special features of the vehicle in addition to helping us set up our free trial of OnStar before we left the lot. This was also our second financing experience with A.J. He found us the best rate and took care of everything! It was such a relief to walk in to sign everything knowing that it was all taken care of. We never felt rushed to get through the process and he happily answered all of our questions. In fact A.J. is such a nice guy to talk to that we just wanted to hang out with him a little longer! The service department also provides a wonderful experience. The people are friendly and professional and they provide a comfortable place to wait for your vehicle. I have to say we previously bought a vehicle from another dealership in town and were disappointed with the high pressure sales experience and the service department afterward. I will never buy another vehicle anywhere but Thompson Sales. If you want to have a pleasant car buying experience with really friendly people, and quality service after the sale you should definitely go to Thompson Sales. read more

I recently purchased a 2007 Ford F150. Worked with Vince Hamilton and have never had better service. I have purchased several cars from local dealers and the folks at Thompson are friendly, honest and straight forward. I looked at several trucks and shopped dealers and found the best quality truck at a far less price than other dealers. Great experience and great dealer! I would recommend them if you are in the market for a new vehicle. read more

We bought a 2011 chrystler town and country back in August. Had a wonderful experience with Vince as our salesman. Was very comfortable waiting at the dealership while we finished paperwork. Our 3 year old was quite entertained by the toy area and snack fridge. Vince was very accommodating to what our needs and budget were. Never tried to push the sale on us, and the dealership in general was very clean and everyone very friendly. We will definitely buy from them again. read more

Many thanks to Wes Oldham and Eddie Williamson for guiding me through my new Cadillac XTS experience. Both were very professional and helpful in explaining all the new details of my car. It is always a pleasure doing business at Thompson Sales. read more

Thanks to Jonathan Metcalf for being a great, non pushy sales person! Loving my new car!

John Wooley and the staff at Thompsons were great to work with on the purchase of our vehicles. They were friendly with a no pressure attitude and seemed to have our interests in mind. I would definitely purchase there again. Hans B. read more

Thompson is one of the best dealerships in the Ozarks and has been the first place I have always looked when buying a car or truck.

The wife and I were looking at getting a new car and made the mistake from buying from Reliable Chevy. After we bought it, we found out that we were having another baby and were looking at upsizing. Roy with Thompson Sales spent over a year with us trying to find the right vehicle for us and getting exactly what we wanted. We were patient and let him do what he needed to do. We got the exact car that we wanted for the price that we wanted. I have never been to a car dealership that didn't pressure me on anything. He was willing to do what it took to get us in the car we wanted. There were times that we basically told us to walk away and wait for another vehicle to come along. I would recommend this place to anyone! read more

Well, this was an unexpected experience all the way around! Terry Davis was tremendous in sales and stayed after closing sitting in my new purchase showing how all the bells and whistles work. First time in all my years of buying cars that has ever happened. Thanks to business manager Anthony Jesse for the paperwork process, which he made easy. Everyone was professional but very friendly. Terry will be my "go to" salesman for any future purchases. Thanks Thompson!! read more