They are honest. I was hearing sounds under my car and…read morethought I had issue with my suspension. I told them this and expected a call regarding a multi-hundred-dollar repair. Turns out, my spare tire was loose and bouncing around. They charged me a small amount for their time and sent me on my way!

Was in for tire service and they were able to get everything fixed on my tire really quick and…read moreefficient

They lie. It's that simple. Don't send your young drivers there for car inspections. They will take…read moreadvantage of ignorance and naivete and show no remorse when caught in the act. We have the photos to prove it should this review be challenged.

Went in on Saturday for an inspection and asked if they could also do an oil change. Said yes,…read moreestimated a price. Finished with my car & came back to the counter. Said "$12" I looked at him and he then said "oh! $53.." I said - they DID do the oil change, correct? He said YES. then I got in my car after paying and did Not see an oil change sticker. So went back inside and asked again. He said yes and filled out a sticker. I kept thinking he was lying to me. So asked a friend how I make sure they did the oil change. She said check the oil. If dirty/dark colored they did Not. It was dirty! I called them and at first acted denial then called me back and said it was a mis-communication w his tech guys. I said I just want a refund. He said no! They don't do refunds! Said he'd comp the next 2 oil changes (like I'm ever going back there!) it was obvious they took advantage of a female by herself! So I had to wait til Monday to call and speak to a manager. Manager said he'd have to call "higher-ups" to approve a refund!? Wtf. So Monday night he calls & says "ok management approved a refund and you have to come back in the store to get cash". Ridiculous and very unprofessional. And wasted so much of my time!! I truly believe he lied when he knew they did not change my oil. I'll never go back there and I would highly recommend you don't go there!!

Personal experience. Took Silverado truck on 7/21/25 to have 3 very specific things fixed…read more Received text and call on 7/22/25 that 125.00 was due for diagnostic and none of the three things could be done without more diagnostic and what they would do may not fix problem. One of the three things, they could not hear noise (which was very obvious). Did not need a diagnostic of entire vehicle or ask for it, from Diagnostic, had long list of items to repair that I did not ask for. Just paid for diagnostic and left. Felt very scammed and ripped off. Would not recommend. Had previously been to Campbell Automotive with no issues but was not the case now. Very disappointed and felt cheated. First review I have written.

Normally I work on my own vehicles but at the time I was too busy and wanted the repair done…read morequickly. They had my vehicle for 5 weeks and the issue was still not resolved so I told them I needed it back. When I went to pick up the vehicle the guy behind the counter was rude and insulted me. Took the vehicle home and had it fix in a day and it ended up being an issue I had expressed to them twice I thought could be the potential problem. The owner seems like a nice enough guy and didn't charge me anything but I was still out 5 weeks of not having my vehicle. My biggest complaint is the treatment I received from the guy in the front office at the desk. He needs to learn how to speak to customers.

We had 2 flats on I-44 in the pouring rain! These guys helped us problem solve, recommended a tow…read moreservice that was amazing and even sent 2nd truck to transport all of us. They searched for 2 matching tires, got them changed and even checked the under carriage of the car. We were done with the whole ordeal in 2 hours. Angels in earth!!! Thank you

Note: Originally a google review that I am sharing in other places because they want to remove my…read morereview. Update: I received a phone call about this review and the owner explained to me that it's very unfair that I am able to leave a review about how their estimate came in significantly higher than everyone else and that he would try to remove this review. The explanation for the markups and excessive parts-cannon behavior was that I had a Chevrolet vehicle and the quote was over the phone with someone other than the main phone guy. An engine job on this vehicle is approximately 18-22 hours of work as per industry standards, and at their stated hourly rate (~$125/hr) they priced the job with 33.3 hours of labor, which is overly liberal. The engine itself was marked up more than any of the other quotes, drastically so. There were also charges for services that one would assume would be included, such as preliminary diagnostics and ECM tuning following work. It was explained to me that they should have turned me away on the phone instead of providing me a quote without seeing the vehicle, which every single other shop was able to do in a reasonable manner. I have stated nothing fallacious or libelous in my review, but the owner was clearly upset that I was "badmouthing" and chose to "hurt their business" despite not going with them, apparently you are only able to share pricing information with the public after you pay way too much for service. I attempted to end things cordially but it didn't seem as though this was mutual. As a note, I have not paid them a single cent and am only reviewing: A: Their ability to provide a quote for my vehicle as all 9 other shops have. B: Their ability to receive criticism. I rate them a 1/5 stars on both accounts. I hope I do not have any contact with this business in the future. ________ Ran quotes for engine replacement at a total of 10 shops including a dealership. Advanced Car Care Center came in drastically higher than all the other independent shops, 40% more than the second highest quote, 78% higher than the lowest quote. They came in costing MORE THAN THE DEALERSHIP! I would recommend picking almost any other shop as the data is showing that their quotes are so bad that I felt it would be irresponsible for me not to share this information. Caveat emptor.

I went in for an inspection, and they disconnected the third brake light in my trunk and wanted to…read morereplace it. They also handed me a $2000 estimate on a car that is running just fine. This is the shop people warn you about if you're someone who doesn't know cars at all. Avoid these predators.

6.24.24 took my car to Complete Auto after a bad experience with Daytona Auto who lied to me…read moresaying I need new brakes to pass inspection. Didn't tell COMPLETE WHY i FAILED, they found a nail in my tire, brakes were fine and they matched the price at Buds Tire and I passed. They have a shuttle service, treated me very well giving me advice about the wear on my other tires which I was aware of. a

Dariel is the E Battlefield manager. He's very honest and upfront, were super happy!!!read more

Wouldn't pass inspection due to rear brake pads less than 2mm. Wanted $550 to fix. But the…read moreregulation is 1.5mm or 1/6" which it passes easily. Went back to have them pass inspection, but they refused and told me to go to Highway Patrol to complain.

I feel like Hazelrigg's is a trustworthy shop for Springfield residents. I called a different shop…read moreabout my splash shield coming loose and that shop quoted $79 just for "diagnostics" before parts and labor. For an UNDERCARRIAGE SPLASH SHIELD. My son mentioned Hazelrigg's so I called, got an appointment scheduled and the work was done quickly and at a fair and completely normal price without trying to rob me. And my son took in his truck that had been parked, unmoved for more than 3 years and they did excellent work to get it running again at a fair price and very timely. And the desk staff is courteous, friendly and professional. The lobby is nice but bring your snacks with you as there isn't a coffee station, water bottles or vending. When I'm in Springfield if I need automotive work this is where I'm going.

I had an issue with the plastic skid plate falling off and they fixed it for me free of charge…read more.. so helpful for a college student and makes me want to recommend them to everyone!

I would like to personally thank and recommend Bohannon's. I took my wife's car over to have it…read morealigned, and put on new tires. They done an exceptional job, offered several brands of tires, with varying prices. We do all of our business trucks there, and am so happy with the service they do. They are not pushy, and will do as much as you want to your vehicles. And are really honest people. Thanks Allen & Kim McMillian

Trust professionalism on time performance under promise over deliver is our motto we are here for…read moreyou not for us let us help you in any way