Please do NOT use this location for an oil change!! They cracked the oil housing unit in my vehicle and tried to gaslight me as to the cause. I had NO oil leak when I brought my vehicle in, and after I got home, there was oil all over my garage. An actual mechanic shop told me what caused it... I contacted them repeatedly about the issue, and they completely ignored me after an initial contact from District Manager Gary. Unless you have an extra $1100 to gamble, I'd take your vehicle to actual mechanics with a code of ethics. This location is filled with arrogance and below acceptable customer service. read more

took my car in for a regular oil change, got it back and halfway down the highway all the lights in my car came on and my speedometer wasn't registering. I take it to them to see about getting it fixed or situated and they tell me to come back in 3 days when their guy with a scanner is in. so now I have to wait ON THEM even though THEY fucked up my car. bunch of bummy degens work there and cant do their job for shit read more

They jumped right on my flat tire project. Took the nail out, then plugged and patched the hole, all in less than 45 minutes. People at the counter were nice and professional, and they balanced the tire on the wheel before I picked it up. $26. Good job, Guys. read more

My 18-year-old son recently took his car to Plaza Tires on East Sunshine for a flat tire repair. Unfortunately, he didn't ask for my advice first, because this shop and its management take no responsibility for their work. A few years ago, they put the wrong oil in my truck, and the engine blew up two weeks later. A trusted third party confirmed it was the wrong oil, but Plaza refused to take responsibility, costing me $20,000 out of pocket. This time, after fixing my son's flat, they told him the car needed new belts. They replaced them, and within three miles they broke. They charged him nearly $700 and left his car in worse shape than before. Once again, Plaza won't take responsibility. The manager, Dusty, admits he's constantly "putting out fires"--probably because the staff are dishonest and unethical. Avoid this shop at all costs! read more

I visited this store this morning for a state inspection. I arrived at 10:40, and my truck was taken in at 10:45. By 11:05, I returned to the counter to ask about the timing of the inspection. The attendant said he would check once he finished what he was working on, but I was surprised that I hadn't been given an estimate up front. After waiting another 15 minutes, I asked again and was told only that "they would get to it." When I asked for a more specific timeframe, the attendant seemed put off and repeated that I was "next in line," but still would not provide an estimate. At that point, I requested my keys and explained that I would have appreciated being told the expected wait time when I checked in. His response was that I should have asked. To me, that is poor customer service. A courteous approach would be to set clear expectations up front so customers can make an informed decision about their time. I am new to Springfield, and I hope this type of experience isn't a reflection of service standards in the area. --Doug Rush read more

One of my tires had a slow leak, so I came in for a patch. I called before hand and they answered right away and were really nice over the phone as well as in person. It was a little bit of a wait since they were busy. I was there for about an hour but it was free under my warranty so it was totally worth the wait! Even though tire patches are not very expensive anyway, I think it would have costed $25 without a warranty. Overall super helpful and didn't push me to buy other things, which has always been a concern for me when going to auto places because I am a young girl that doesn't really know much about cars so its very easy for places to push me over. But this place didn't and I was very surprised and thankful for that. read more

My husband went in to get an oil change, fuel filter, and new tires. Well, they forgot to screw in the oil filter. We didn't know until we saw a huge oil stain on our driveway since the work was done in the evening we ended up having to wait until morning and then ended up with an even bigger oil stain. Called them in the morning they offered to redo the oil change. We had to buy oil to refill the engine to even get to the station because there was no oil in the engine left. We asked them to repair the damage to the driveway. They refused to taking responsibility. Had to buy our own degreaser oil remover and get a pressure washer to remove the stain. One was not enough we have to redo. Such a pain and so much additional expenses, for someone who does oil changes all day, long, not doing their job very disappointed that they would not provide a solution or even the chemicals to clean up the mess that they caused everything is out of our pocket. read more

Great service, super friendly staff. They were a little more expensive than other shops but I had a 10 dollar off coupon which made it a bit more comparable. They did a great job and were very reliable. They got my car in that day when no other shop could. I felt like my car was in good hands. If you are looking for the cheapest place, this isn't the place for you. But if you don't mind to spend a little more and get fast, reliable work, this place is great. read more

Great service at a fair price Very professional and friendly staff Recommended! Shop honored pricing negotiated/advised via email read more

$140 to mount and balance the tires I brought in for my 1998 Chevrolet S-10, including an alignment check. 90 minutes total time from arrival to departure (I set up my appointment online). Visited the West side location, right across from Menards. Very happy with the service, free coffee, and speed. Highly recommend! read more

1.Made an appointment, upon arrival we were told they didn't do appointments. 2, Sooo, left the vehicle and after 3 hours they had not moved it. 3. When asked why, was told everyone else had appointments before us. ??? 4. Spent over $500 there for set of tires and few months later they couldn't bother to check a tire for a nail. 5. Got nothing but attitude from them. 6. Last but not least, sign on their door reads mask required but only the customer wears one Run away and I will stay away read more

We got a flat tire while we were visiting family (200 miles away from home). I checked ratings of nearby tire shops and this one looked good. We dropped off the flat tire, did some shopping, and returned about 2 hours later and picked up the repaired tire. It only cost $20 and has held air for 2 weeks already -no problem. A very good experience! Great price. read more

We were referred to this business by an Auto Zone employee when we discovered the issue with our car was more complicated than we thought. We had driven by this shop for decades and never considered it for auto repair because it said "tire service". However, they are a full-service auto mechanic and they fixed our car quickly and for a good rate. I would definitely refer them to anyone needing auto repair and was thankful for the referral. read more

This place is awesome, great staff !! They were very helpful with my Jeep issues. Will bring my car back to them anytime

I have been a long time customer. No more. I went this morning, expecting a wait on a Saturday. Unlike the other professionals that have served me in the past, the gentleman was curt, rude, in telling me how busy they were. The gentleman next to him raised his thumb in support. I said nothing to antagonize the situation. Quite the opposite, I was taken aback. Change of management? If so, go back please. read more

I trust Plaza Tire more than I've trusted any other shop in Springfield. The manager Russell is super friendly and tells you exactly what's going on, and the other employees there make sure you're taken care of in a timely manner. They were slammed with cars when I got there, and I was still out within an hour. Love these guys and this place. read more

Went in for an oil change and they were very accommodating. Great service and super friendly staff! Highly recommend!!

Called on a Friday morning to make an oil change reservation. They said the earliest they could do was 10:30 AM on Saturday. Took that reservation, dropped off my vehicle prior to my reservation time, confirmed my cell phone number and asked for any updates on the car, leaving to run errands so as not to rush them. I had a reservation, it'll be started soon...(Big mistake) Five hours later, I called them because I received no updates, they told me they close in one hour and they will get it done before closing. I arrive 30 minutes after my phone call, my car is in the same spot I left it 5 1/2 hours earlier, not touched, only explanation is "we are shorthanded sorry." Could have explained that upfront and set an expectation time of five hours, could have given me a call after one hour, or after two hours, or told me that when I called them at the five hour mark. Extremely horrible customer service, the reservations don't mean anything, find somewhere else for a minor simple oil change. read more

What amazing service! They made sure I was well aware of what the problem was and why I was needing to change or purchase anything.

Thank you so much for taking care of me and my tires! Service was fast and you made me feel safe again! I will spread the word!

I just had my tire patched from a nail. Russell greeted me at the door and was so incredibly kind. I have never been here before and he told me I needed all new tires soon. My family and I will definitely be coming here from now on. The service was fast and very friendly. Thank you so much. read more

Give this guy a call!! They have taken care of my wife's car and my car. Great customer service. They will definitely get all my needs!! They are fantastic. Thanks Patrick!!! read more

Plaza Tire Service - Thanks for helping, ask for Patrick!! - Tires Near Me - Springfield, Missouri

Russell and crew did a great job on my tires and alignment. He was able to meet the price I was looking for with a quality tire. No-pressure sales conversation and accurate time estimate for the work. Great job! read more

Went in on a Saturday without an appointment.My daughter had damaged a rim and I wanted it checked out before she was back in town. The gentleman who helped said he understood and then proved it. It took about an hour to work me in which as busy as they were I was totally fine with. Then they not only straightened the rim, but the charged me a very minimal amount to do it. I have never been so impressed on how I was treated I would highly recommend them to anyone. read more

Sold me old tires. One tire was over a year and a half old others were a year old! Make sure you check the date before you purchase from them. I was only wanting new and best tire and the said they "got me a good deal" - I don't trust them. read more

I've had to replace all my tires and the staff has been super friendly and super helpful to get the job done in a timely matter while keeping it affordable. Super thankful for the whole plaza team! read more

Went for a routine oil change and a tire alignment (which I made an appointment for ahead of time). I waited an hour only for them to forget to do the oil change. I had to then wait another 30 minutes for them to take my car back into the shop and do the oil change. On top of that I was tricked into receiving a synthetic oil change (which I didn't need) and into changing out my filter that wasn't as bad as they had told me it was. This happened because I am dumb and know nothing about cars, but also because they saw a young (dumb) college student that was easy to dupe. read more

Wow! So frustrated with this company. I got tires at the e sunshine store in 2018 this year I got a flat while my dad was changing it, he realized my car had two different size tires on! I took it to the Campbell location and explained what happen, they were understanding and got me two new tires of the same size, that wasn't the problem, then they told me my alignment was way off so I said okay you can fix that, 80 dollars after they said it was very off so it took over an hour to do, I was totally understanding and then they came out and told me, under my understanding that my tie-rods were bad because whoever did my last alignment, I don't know much about cars so I was a little confused when they said the melted them together then I was under the impression I had to still get them replaced because they gave me an estimate of 200 hundreds and something. I guess it was a month later when I made it into the e sunshine store again and explain what had happened, they said they needed to look but they weren't very friendly. They look and came back and said that's from ware and tear and I explained what the other store said, he looked at me and said well they were untruthful, at this point I'm extremely upset because I'm hearing two different things they said it would cost 240 dollars to be done, I was unbelievably confused and said I'll just go somewhere else because at this point I didn't know what was wrong. After I left that store on may the 20th, 2020. I spoke to the general Manager he explained that they do get wear and tear and I was understanding and said well I kept hearing two different things, he let me go and called the Campbell store back, to find out what I needed, after that he called back and said he talked mechanic who apparently remember me because of the two different sized tires and explained that apparently nothing was wrong with the tie-rods or anything that everything was good and all I was needing was new back breaks. Well after I heard that news I was still very confused considering both stores including the East sunshine, the exact day I talked to the general manager gave me an estimate of 200 for whatever needed done. Also my car just wasn't driving right so I decided to get a third opinion and take it to a third party in town and they told me my ball joint and control rod were very bad and that's why it wasn't driving right, it was in for 10 mins and I new what was wrong. Let's just say I won't be back to plaza tire service apparently no one there knows what they are taking about. read more