I wish I could give this Discount Tire 10 stars!
Two days ago I went to Discount Tire so I could get a new tire (I had to put my spare tire on since it popped on the highway). They were the first people I called when I popped my tire - my family uses DT and loves them, so I knew they would treat me right. They did! The guy who answered the phone was very nice, and was even nicer in the shop. When I got to the shop, the worker informed me that they would have to order the specific tire since they didn't have it in store. He said it would be here the next day (which was yesterday). Great!
The next day (yesterday), I was informed that my tire had arrived, so I went back in. After waiting my turn for three hours in the lobby, my car was taken back to be fixed. About five minutes later, the worker comes in to let me know that the other shop sent the wrong tire, and I would need to come back the next day (today).
A little frustrated (at the one who sent the tire), I left the shop, back on my donut tire. About one minute into driving, I noticed my car jerking and catching on something. It sounded very wrong. I instantly pulled over and was so scared that something was very wrong with my brand new car (2024 Kia Sportage). I have PTSD from a very very recent car accident where a tire shop messed my car up and my brakes locked up on the highway, causing me to crash into an exit sign. That car was totaled, and now I am in a lawsuit with them.
That being said, I called Discount Tire immediately after pulling over and explained what was going on and how fearful I was that the shop messed something up. I did not feel comfortable driving my vehicle at all - again, I was scared of crashing again due to vehicle malfunction. The manager of the shop answered the phone and listened to me, and stayed calm and nice even though I know I sounded frustrated and scared. He immediately dropped what he was doing and drove his truck to me.
When he got to me, he offered to drive my car around and see if he could figure out what the issue was. I got in the passenger seat and we took a lap around the block. He felt the same jerking I felt, so I know I wasn't going crazy. We get back to the parking lot I was pulled over in and he tells me that he thinks my car is just confused with the donut tire and the issue should be fixed with a new tire. This relieved me a little bit.
The manager then said to me "I want to make this right for you, so you tell me what to do, and I will do it." Wow! I threw out some options like a rental car, or someone could take me back to my house - since I didn't want to drive my car at all. He understood that. He declined my offers and told me wanted to take care of me that day, and get me back in my car.
This is the part that shocked me in the best way possible. The manager offered, "How about we go back to the shop and I will refund you and give you a set of 4 new tires. I know you don't want to drive your car, so I will drive it back for you and you can drive my truck." WHAT! He let me drive his new, big, awesome pickup truck back to the shop. That is a servants heart. I was so appreciative and took him up on his offer.
We drove back to the shop and I had four brand new, better quality tires within an hour. The manager took my car around the block one more time before I got behind the wheel to make sure the issue was solved and the lights on the dash went away. They did! He came back in, gave me a lifetime warranty on my tires, and refunded me for the hassle.
Thanks to the manager at Discount Tire, I was on my way with new tires and now my car drive quieter and smoother.
THANK YOU THANK YOU THANK YOU to everyone who helped me. I will be a forever customer. These guys WILL take care of you and will treat you with respect. And that says a lot coming from a small, young, blonde girl! read more