I've had an issue with some components in my dash for years, but haven't had it checked out before…read moreas I really don't like going to repair facilities. As a female, I feel like I tend to get ripped off. However, I had a wonderful experience with Hickman auto. They diagnosed the issue and the estimate was much less than I expected. Then, when they completed the repair, they actually ended up charging me even less as the fix was simpler than they expected. They could have changed me the higher price and I never would have thought anything about it, so I appreciate their honesty. Also had my car detailed here and it looked great. This seems to be a trustworthy and reliable company. I'll go back for any future issues that arise.

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.

I had to take my wheelchair van in on the fly as we were getting ready for vacation. My front end…read morewas acting weird and I was really nervous about what was wrong. Now, I've been here several times, and the service has always been great. Today, though, was exceptional. Chris was just phenomenal. I am really grateful for his service and honesty and I left with a fixed vehicle and far more comfortable when I entered the store, into the unknown. I appreciate the follow up. I know they get busy and it's hard to always work around schedules (esp mine....), but they were so graceful. All of them. Thank you!

Quick and easy appointment making. Dr vice was great was not pressured to get any other services…read morethat they recommend. will definitely be going back

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

Family auto repair always does a great job! They charge fair…read moreprices for the work done and don't do anything that is unnecessary. If it's going to be something they found that wasn't discussed then they call an ask if you would lie that included an how much it will be.

Tanya answered all my questions and I had a lot! I have an almost 16 yo GMC that I'm trying to keep…read moreworking for me. They did everything I needed. Told me Front breaks were needed and back breaks could wait. And we're able to do the oil change as well! I enjoyed hearing about the family that worked at "Family Auto Repair"! They have a very nice waiting area, very comfortable! I'm going to go back soon with my son's car! Thank you so much, Tanya and Family!!

Please do NOT use this location for an oil change!! They cracked the oil housing unit in my vehicle…read moreand tried to gaslight me as to the cause. I had NO oil leak when I brought my vehicle in, and after I got home, there was oil all over my garage. An actual mechanic shop told me what caused it... I contacted them repeatedly about the issue, and they completely ignored me after an initial contact from District Manager Gary. Unless you have an extra $1100 to gamble, I'd take your vehicle to actual mechanics with a code of ethics. This location is filled with arrogance and below acceptable customer service.

took my car in for a regular oil change, got it back and halfway down the highway all the lights in…read moremy car came on and my speedometer wasn't registering. I take it to them to see about getting it fixed or situated and they tell me to come back in 3 days when their guy with a scanner is in. so now I have to wait ON THEM even though THEY fucked up my car. bunch of bummy degens work there and cant do their job for shit

I needed the front motor mount replaced on my car and when I called Buick they required that I…read morebring my car in for diagnostic testing in order to get any verbal quotes at all. No ballpark. No potential amount. Nothing. When I called Christian Brothers they listened and documented when I told them year,make, model, engine size and mileage. They documented the details I provided about the issue that I was having with my car. They were true to their word when I was told they would text me prices after I was given the option of GM manufactured parts or aftermarket. I 100% appreciated that they sent an itemized breakdown down and the timeframe for the needed part to come in. I dropped my car off and they completed the service in the promised timeframe. The entire process was professional and smooth. They didn't suddenly discover I needed 5 million dollars of work done to my vehicle. I received a video, photos and a comprehensive break down of recommendations and why and I truly appreciate. A nice, well furnished, clean waiting area was also a plus too. Thank you Christian Brothers!

Quick oil change service. Staff told me no tire rotation necessary this time. Appreciated the…read morehonesty.

Bought a set of Michelins Friday, 3/27/26. Great experience. Comfortable waiting area and…read moreprofessional staff.

Mitchem Tire is a great local shop. They're honest about what you actually need, explain your…read moreoptions clearly, and never try to upsell unnecessary work. Fair pricing, knowledgeable staff, and dependable service. I'd definitely recommend Mitchem Tire to anyone looking for a trustworthy tire and auto shop.

If you're looking for an honest mechanic that isn't going to screw you over and up sell like crazy,…read morethis is the place for you. I got my car checked because it was making a weird noise. They went ahead and checked everything else in the car and gave me a very reasonable price.They also have a shuttle if you need a ride somewhere. I've been to many mechanics in town and this is the only one that hasn't tried screwing me over. The people there are very friendly and understanding of your situation and they do their best to get you in. I highly recommend this place.

My friend had her towed to Son Ray's for a no start condition. My friend found out that the problem…read morewas covered by a Nissan recall. Son Ray's was very professional about telling her she should take it to Nissan to get it done for free. Saved her $1100. Thanks for the professionalism guys.