My wife Melissa and I had an outstanding experience from start to finish at our Lexus dealership, thanks to a team that truly went above and beyond. Jacob, our primary salesperson, was knowledgeable, professional, and genuinely focused on helping us find the perfect vehicle. He listened carefully to our needs, answered every question with patience, and made the entire process of buying our new RX350h smooth and stress-free. When Jacob was out of the office, Kery stepped in without missing a beat. He was just as helpful, courteous, and informed. The transition between the two of them was seamless, and at no point did we feel like anything was lost or overlooked. It was clear that both Jacob and Kery put the customer experience first and work as a cohesive team. Mark, the tech specialist, was equally impressive. He spent as much time as we needed going over every feature in our RX350h, walking us through the technology with clarity and patience. He made sure we felt confident and comfortable before we left the dealership, and his attention to detail really made a difference. All three of them--Jacob, Kery, and Mark--truly embody the Lexus standard of excellence. They didn't just sell us a car; they delivered a luxury experience with warmth, professionalism, and integrity. Melissa and I are incredibly happy with both our RX350h and the people who helped us bring it home. This team deserves recognition. We wouldn't hesitate to recommend them, and they've set the gold standard for what a car-buying experience should feel like. read more

Kyler Talik was my salesperson for a recent purchase of a used Lexus RX at Reliable Lexus. Initially, I wasn't sure what model of car I wanted and Kyler was patient and generous with his time allowing me to drive several Toyota's and Lexus models to help me decide. He kept in touch with me over 6 months alerting me when they got a new car in that I might be interested in. He was professional and not pushy which I greatly appreciated. After 6 months the "right" car landed on the Lexus lot and Kyler sold it to me. He is an excellent sales person and I appreciated his assistance in deciding what car was right for me. I have already recommended to a friend that she should contact Kyler as she is looking for a new Toyota. This NEW car also came with a lot of technology that I was unfamiliar with and Mark Dalengin, the Lexus Technology Specialist spent a good amount of time with me going over all of the functionality of the car. He was thorough and patient. Even more important was his offer to contact him at any time or just drop by the dealership if I had any questions about any of the functions on the car. I highly recommend both Kyler and Mark if you are looking for a car! read more

I had a fantastic experience working with Kery at Reliable Lexus! I currently have a 2017 Lexus 350 RX and just wanted a newer / more updated version, easy right?! However, after a few months of searching for a newer model, it turned out there wasn't anything available. Kery was incredibly supportive during this time, calling me every week to keep me updated - even when there was no news, which always made me chuckle! Finally, in January, I received the exciting call that the car I wanted would be allocated to me. Kery made sure to customize it to my preferences, and by the end of March, I was thrilled to get my 2025 Lexus 350 RX Luxury Edition in Pearl White and Macadamia! It was definitely worth the wait! Kery was a pleasure to work with and always took the time to call me rather than just sending texts, which I truly appreciated. On the day I picked up my new car, Mark also helped me understand all the features inside, making the whole process very smooth. I highly recommend Reliable Lexus to anyone in the market for a car. I'm absolutely loving my new ride! read more

When I came into the showroom I was immediately greeted by Kery Spinabelli. I told him I had a lease I was looking to replace with a Lexus purchase. Although my lease was a few months away from turning in I was trying to look around and make a decision as to what I wanted. He ask which vehicles I was considering and what my needs were. He then showed me both vehicles I was looking at and talked with me about the pros and cons of both for my needs. He stayed in touch with me over the next few months and when the time came to purchase was helpful to me in making the final decision. I had a few concerns about my choice but Kery took quite a bit of time showing both me and my husband ALL of the features. I was amazed at all the features that it had that I didn't even know I wanted or needed. He made the experience painless and easy. I am very happy with my choice and thanks to Kery I made the perfect choice. Mark is also so very helpful when he explained all the technology in the vehicle. I learned a lot from him and hope to learn more! read more

While at Lexus having my car serviced, I noticed my dream car in the service garage. I inquired about the car (RC 350 F Sport) through salesperson J.T. J.T. took his time to explain everything about the car...even one thing that wasn't perfect about it. He wasn't trying to just sell me the car, he wanted to make sure I would love it as well. Although he was extremely busy, he took a lot of time going over all the details and making sure I got the best deal possible. I felt like his number one priority from the beginning to putting the temp tag on for me. I know he was working later than the dealership was open, but he always was smiling because I believe he truly loves helping people! Couldn't recommend a better salesperson than J.T.! This is my 4th Lexus I've owned, but my absolute 1st one I've bought that I felt the person selling the car cared more about my buying experience than his money out of the deal or his time. Highly recommend J.T.!! read more

5 stars isn't enough! We had an outstanding experience with Reliable Lexus and the incredible team of Kerry, Mark, and Amber. Even though we made our purchase from Denver, CO, the entire process was smooth, stress-free, and handled with top-tier professionalism. Kerry made everything--from paperwork to shipping our car--seamless. When I texted to ask if they could pull our brand-new vehicle inside due to bad weather, I was told it was already in the showroom with a red bow on top! That moment alone showed the level of care they put into their service. Mark was amazing, spending over an hour with us going over all the tech features of our vehicle and answering every question with patience and clarity. From start to finish, we felt valued, respected, and taken care of. My husband and I are absolutely thrilled with our new Lexus and grateful for such a smooth and memorable buying experience. We highly recommend Reliable Lexus and this stellar team! read more

I recently decided to go in for the new RX350H. I had heard that there was a long wait for the RX and an even longer wait for the RX hybrid. I thought I'd try my luck and reached out to a few Lexus dealerships around Rogers, AR. In most cases, I was asked to give my details and told I would be put on a waitlist and that was that. When I reached out to Reliable Lexus in Springfield MO however, I had a refreshingly different experience. I was put in touch with one of their sales rep, Mr. JT Gacsi. JT took a genuine interest in my needs and discussed options. He constantly kept me posted on the progress and even sent me a few options of cars that he could procure from other dealers to meet my need. JT was amazing throughout and I could see he really worked hard to make this happen for me. Last weekend I signed a purchase order on my RX hybrid. I strongly recommend Reliable Lexus and if you come in for you next car, ask for JT. read more

My wife and I had been searching for a vehicle to replace her large SUV, and found one at Reliable Lexus. We had been to a few other dealerships before Reliable, and frankly, we were expecting the same annoying high-pressure sales routine that is so common in the car industry. I am pleased to say that our experience was exactly the opposite of our initial expectation. Starting with our salesman, Yamil Guiterrez, and extending all the way to the general sales manager, Matt Sibet, we received individualized service that wasn't pushy and in fact was refreshing for its honesty and forthrightness. We purchased a vehicle and couldn't be more happy with our choice and the deal we got. Forget what you may have heard about over-aggressive sales practices - if you want to be treated with respect and honesty, I would recommend the folks at Reliable for your next car. read more

Today was the best day EVER!!!!! Finally picked up my car ( IS350 FSport)!!! It was quite a journey for me, a year + months and it was all worth it thanks to Chad Betzler!!! He has been truly awesome!!! Let me tell you!! That man stuck it out with me in this journey. He's been consistent and thorough all the way through. He stayed in contact with me every month to fill me in on the status of either the allocation to the dealership or finding via another dealer. I'm so grateful!!! Thanks Chad!! .. So, this is my first time being a Lexus owner & was lucky to have Mark Dalangin who was thorough and knowledgeable as he talked me through all functions of the car to include the Lexus App. Saved me lots of time from having to spend a lot of time reading the manual... Thank you! Thank you!! read more

I came in with no concept of what I wanted. I decided to go with what I had before. Kery was a very intent listener and heard about everything I wanted and got me exactly that, beside the color haha. Kery kept in contact with me for any questions that I had and made sure I was happy with what I had, which I really appreciated. I fully put my trust into Kery and he delivered. Mark started me from scratch to teach me how to use the technology and all the new components of the car. He was patient, respectful, kind and that's the best way to tell the character of someone. His expertise and patience helped me get a good grasp of the cars features. Overall this started off as a terrible situation that turned out excellent for me. Thank you! read more

I recently purchased a Lexus RX 350 and had an incredible experience thanks to Drew Lindeman and Mark. From start to finish, both went above and beyond to make sure I felt confident and happy with my decision. They took the time to walk me through all the technology features in detail and made sure I was comfortable with every aspect of the vehicle before driving off the lot. Throughout the process, they were patient, knowledgeable, and genuinely focused on making the experience smooth and enjoyable. It's rare to find this level of care and attention--I'm truly grateful for their help and couldn't be happier with my new RX 350. Highly recommend working with Drew and Mark if you're in the market for a new vehicle! read more

Kery Spinabella was absolutely fantastic--helpful, kind, and refreshingly honest. There was zero pressure and none of the usual dealership runaround you expect with car sales. Even though I live in Dallas (not Springfield, MO), they made the entire process seamless and worked with me every step of the way. Mark, the tech specialist, made learning all the features of my 2025 Lexus RX 350 incredibly easy and stress-free. The experience was smooth from start to finish. Reliable Lexus truly sets the standard for luxury car buying, and I couldn't be happier with my purchase. They also sent me a nice video of my car with a sold sign and a big bow on top -- thank you for helping me find my DREAM CAR!! read more

I had an outstanding experience with both the Kerry and Mark at this Reliable Lexus. From start to finish, the process was smooth, professional, and stress-free. Kerry was incredibly knowledgeable, patient, and took the time to understand what I was looking for -- no pressure, just genuine support. Mark, the tech specialist was just as impressive, walking me through every feature and making sure I felt completely comfortable with the vehicle before I left. Both of them went above and beyond to make this a great experience. I truly appreciate the time they took to work with me and ensure everything went smoothly. Highly recommend! read more

Myles is blaming me for a scratch on their loan vehicles. Warning! if you service your car here, and you have to deal with Myles you will have no smiles. If they give you a loaner actually walk around the car and check if you see any scratches take pictures. Also if they give it to you dirty don't be nice and wash it because things that where visible will be visible when it nice and clean. They are charging me 1,000 dollars for a scratch I did not do. I serviced my car here for over two years but after today's horrible experience I'm never coming back, Myles is running a scam. To bad because everyone else was nice read more

Our experience with Amy and Jacob was outstanding. They worked as a seamless, dynamic team--supporting one another while keeping communication with us clear, timely, and thoughtful throughout the entire process. Together, they truly raised the bar for customer service. Jacob went above and beyond to ensure we received exactly the vehicle we wanted, providing consistent updates and attention to detail along the way. Amy stepped in as a technology specialist and was exceptional--patient, knowledgeable, and thorough in walking us through the vehicle's features. We couldn't have asked for a better experience. read more

Walked into the Lexus dealership 6 months ago to get a feel for a new vehicle. My salesperson Jacob Keck was accommodating to my time and didn't treat me like a tire kicker, I knew what I wanted, and 6 months later when the car I wanted came available, he called me 10 minutes into his shift and I drove it home less than a week later. Impeccable customer service, communication, courtesy and attentiveness to my needs. I didn't feel pushed, rushed or like I was a commission check waiting to be cashed. By far the best car buying experience I've had to date. Could not recommend him or his team enough. read more

Forget the cliches about car dealers and salespeople! The folks at Reliable Lexus could not be more friendly, helpful, and knowledgeable, not at all like the tired stereotypes you see in movies. But then, they make buying a vehicle an enjoyable experience, and are not at all pushy. My husband and I were assisted by one of their younger salespeople, Brian Price, and we both can thoroughly recommend that you contact him if you are thinking of buying a Lexus, new or used. Go Brian! We loved your enthusiasm and appreciated your guiding us through the process of choosing and purchasing a great car. read more

Kery made this whole buying process very stress free. Him being very personable, he puts you at ease. If I ever need another car, I'll definitely be buying from him again. Mark Dalangin has the patience of Job! His knowledge in how to explain the feature made it easier to internalize how they work. Working with someone elderly can be very trying when trying to learn tech features. These new vehicles have so many and that's where his patience excelled strongly! He never made me feel stupid. Was always willing to repeat and he offered his time in the future should I need it! read more

I was looking for a hybrid vehicle and when my husband and I went to the Springfield Lexus dealership we were fortunate enough to be approached by a young salesman by the name of Aaron. His knowledge, his warm, pleasant demeanor and willingness to find the answers to all of our questions was exemplary. He offered himself at our disposal and assisted us throughout the process of choosing exactly what we wanted without ever being pushy, yet keeping in touch with us in a timely way. Aaron and the dealership were a pleasure to do business with. I highly recommend them! read more