On my first visit to Motorcars a few years ago, I was just hoping to see their inventory. Usually…read moreit's not easy to tour a collection of exotic cars if you aren't a prospective customer, but Jeff Cornwell was a really friendly fellow car enthusiast and it was a fun trip from Kansas City and well worth it. A few years after my first visit, I noticed a car in their inventory that I had long hoped to own, at a price where I could make it work. I traded my current car in and they gave it a reasonable valuation. Even though it was a weekend when I arrived to do the deal, Jeff accommodated us with a test drive, the trade, and the transaction. Getting the sports car tagged and insured and finishing the transaction after I returned home was smooth and easy. It was a fun experience and I would purchase from Motorcars International again.

My experience was awesome with a reliable Lexus! Brandon Mcmahan and Mark Dalangin were wonderful,…read morehighly recommend!

Fantastic customer experience start to finish! Highly recommend Reliable Lexus, Brandon Mcmahan,…read moreand Mark to purchase a new vehicle!

I definitely would not recommend this Mazda dealership at reliable imports Springfield, Mo. it has…read morebeen much frustration from the beginning. I bought a Mazda there in 2024 and from the beginning until now it has been nothing but frustration when I bought it I was not told the correct information then when I went to sign the papers They were going to charge me more and not agreeing with what I had been told that would be included in the deal which was free oil changes and free Zack tax until 60,000 miles. They also screwed up my warranty and I had to get that straightened out which was extremely frustrating! As I go for my six month maintenance. The Zac tak was put in the computer, but the oil changes were not. I have to tell them each time and they do not believe me I have since moved but still go to Springfield for my maintenance. I do have that paperwork at my new residence. However, I do not think I should have to find it. It is still packed but the main problem is every six months when I go in they have a new manager in the service center, big turnover! and I have to go through the same issue over and over and over it is like pulling teeth. Sometimes they are nice sometimes they are not this last time The new manager was nice but who knows how long he is going to be there. Of course he did not believe me. I am always told " I will look into this " and let you when you return. Which NEVER happens! I decided I would do a survey after this last time and I gave them 1's because I feel like I am being called a liar and they do not believe me. So much caous & frustration. I am always told we will check into it, but they never check into it. I did receive a phone call from Shea, who handles the surveys. I went through the entire situation with her. She talked to her boss, and they agreed they would refund my money for for oil changes and put everything in the computer going forward. I did tell them I would not redo the survey until I receive the check but I would redo the survey with 9's I never give tens. They agreed. The check was sent out unfortunately FedEx delivered to the wrong front porch. When I told them they did not believe me. They said it was delivered to the address sent. It was not they sent me a picture of the front porch. I sent them a picture of my front porch. It was not delivered to the correct front porch. I told them they need to call FedEx and get it straightened out, but that was not my front porch. I just felt like I was being called a liar again. I then received an email telling me after I redo the survey they would reissue the check and send it via regular mail. I refuse to do that. This is not my fault that was the deal from the beginning when I receive the check I will re-do the survey. All they have to do is get a hold of FedEx. I told them to put a stop payment on the check because that was not my front porch. I was very honest, but now they are not wanting to do the work and reissue the check I am done with reliable imports Mazda. I will be leaving more reviews in other places. This has been nothing but a big frustration since the day I bought it!! I know there are those that have had good experiences, which is great for them, however, before my review, they are rated a 2.5 which is not very good so there obviously has been others who are frustrated with this dealership. Again go somewhere else I do not recommend this Mazda dealership.!!

I bought a used 2016 Mazda CX-5 just under 88k miles from this dealership 4 months ago, and I've…read moreonly put a few thousand miles on it so far. A few months after purchase, I noticed a slight whine, which I wasn't initially worried about, assuming it was a belt or something that could hold off until the first oil change interval since the dealership had just done a maintenance inspection. However, the noise increased drastically over the next 6-8 weeks, so I brought it into my trusted shop to see what was going on, and they found the transmission oil to be almost completely empty with metal shavings floating within, despite there being a dipstick to easily check the fluid level and no leaks coming from the transmission. They put two entire quarts of genuine Mazda transmission fluid in it to try and salvage the transmission, but it was apparent that a full replacement would still be the next step. Against their own best interest, they recommended I tell the dealership what had happened due to the clear oversight that had taken place at their service department in selling a car to me that was already low on transmission fluid. After days of me insisting that I won't be paying a diagnostic fee for them to look into an issue they caused and my car just sitting on their lot, this morning, I got a call stating that they had looked into the issue and agreed that the transmission would need replaced, but that because it's out of warranty, they couldn't do anything. When I made it clear this wasn't acceptable considering the circumstances, they stated that a manager would give me a call. I had had 6+ interactions with their staff over 5 business days, just to get to this point, with little more being done than them acknowledging what I already knew. A few hours ago, I received a call from Robert, who spoke as if he had no prior knowledge of this issue. I directly asked if he had been briefed on the matter, since at this point I was tired of restating my situation to each member of staff, and I assumed that any manager worth their salt would come prepared with an understanding of the issue and be ready to resolve it, but it's clear now that his feigning ignorance was just a tactic, and this was, hands-down, the most unprofessional interaction I've ever had with management at any business. Robert made it clear that it was my fault for not returning the car immediately after hearing the slightest whine two months ago, and that since another shop had "opened it up" and "put the wrong fluid in it," (my shop ordered genuine fluid directly from them, though Robert was not open to hearing this or allowing me to prove it, since there's seemingly no point) they weren't liable in any way, that I was making "assumptions," and he "wouldn't entertain them." Robert also asked that I "don't interrupt him" since he had "not done so to me," even though I assured him he had several times during our conversation. He immediately raised his voice and said he would call me back the next day with prices, implying they wouldn't be able to "help much," to which I responded that I believe they are responsible for replacing it for free (since I refuse to financially subsidize their mistake), and he told me "that's not gonna happen," and wished me "a good evening." I told the service manager at the very beginning of this, "if I'm going to pay $5,000 (a third of the price I paid for the vehicle) to get my transmission replaced, I will have it done at my shop" because I trust them, and I just "want this made right" by the dealership. Robert seems to be in disbelief that I don't trust their staff, but after taking the vehicle to my trusted shop and them insisting I visit the dealership against their own best interest due to clear negligence by their service department, I have every reason not to. I have even less reason now after seeing how they conduct themselves at various levels. I've been respectful through this entire process and have been met with nothing but condescension and immaturity. While I was already planning never to return (for obvious reasons), my sister is looking to buy a Mazda soon, and I'll make sure she doesn't purchase one here. I'll also be sure to steer all business I possibly can away from this dealership in the future. Extremely disappointed. [UPDATE] They responded, asking me to email Robert to continue the conversation. I have too much self-respect to continue the conversation with Robert any further after how he spoke to me yesterday. His short-sightedness saved your dealership a few thousand in the short term and cost you tens of thousands in the long term. Keep up the great work!

Customer Service was with a smile. Friendliness was found…read moreall around in the office. Courtesy call was shocking to find they wanted to explain what they found to be wrong with the vehicle and receive approval from us before moving ahead to work on the vehicle. Our sincere thank you to all of the staff who were involved in the repair of our vehicle. In the event we need future repair OR have a friend to refer, you have earned our repeat business. Thank you! TD

I highly recommend First Choice Automotive. They stood behind their work and corrected an issue…read morewhen I returned. In addition to no charge and taking responsibility, they also mounted and balanced my tires for free. They cared about having me as a loyal, repeat customer and proved it. Thanks Tom & John

We have been at Audi Springfield working with Shawn Rich to get a vehicle for the past few months (…read moreSeptember 2022 through January 2023). The experience we have had with Shawn was extremely extraordinary. Shawn was very pleasant and patient throughout our interaction and helped us with all our questions and concerns. Needless to say, we would highly recommend Shawn at Audi Springfield ! Shawn thanks !!

Sam was wonderful! We decided to purchase an RS3 and he answered all of our questions regarding the…read morevehicle and wasn't pushy in the slightest. Highly recommend Sam and the Audi team for all they do!

***UPDATE*** The owner, like Dwayne is all talk. Never…read morecalled me. Just had my second oil change, the transmission leak is still there. I've spent nearly 1500 in auto repairs for a 6 year old car. Repairs that never should be needed at the low mileage I bought it at. 61k-ish Now I get to spend more on more repairs this unreliable car has. If the management would agree to pay for or perform themselves a transmission reseal, I will shut up completely. I will delete my reviews I have placed on 4 platforms. If it's easier, I work in the dealer world (I get a reduced repair price which I'd be happy to have y'all pay for. Or you can have your techs do it but it needs to be fixed right the first time. I wouldn't recommend their PDI team either.... When they do a pre delivery inspection they need to at least fix the small thing. 3 cars I test drove had bad tire sensors. One costs the dealer 50 to install. If you'd fix that more people may fall for your "reliable car" name. You're failing your core values. Big time.

I bought a used 2016 Mazda CX-5 just under 88k miles from this dealership 4 months ago, and I've…read moreonly put a few thousand miles on it so far. A few months after purchase, I noticed a slight whine, which I wasn't initially worried about, assuming it was a belt or something that could hold off until the first oil change interval since the dealership had just done a maintenance inspection. However, the noise increased drastically over the next 6-8 weeks, so I brought it into my trusted shop to see what was going on, and they found the transmission oil to be almost completely empty with metal shavings floating within, despite there being a dipstick to easily check the fluid level and no leaks coming from the transmission. They put two entire quarts of genuine Mazda transmission fluid in it to try and salvage the transmission, but it was apparent that a full replacement would still be the next step. Against their own best interest, they recommended I tell the dealership what had happened due to the clear oversight that had taken place at their service department in selling a car to me that was already low on transmission fluid. After days of me insisting that I won't be paying a diagnostic fee for them to look into an issue they caused and my car just sitting on their lot, this morning, I got a call stating that they had looked into the issue and agreed that the transmission would need replaced, but that because it's out of warranty, they couldn't do anything. When I made it clear this wasn't acceptable considering the circumstances, they stated that a manager would give me a call. I had had 6+ interactions with their staff over 5 business days, just to get to this point, with little more being done than them acknowledging what I already knew. A few hours ago, I received a call from Robert, who spoke as if he had no prior knowledge of this issue. I directly asked if he had been briefed on the matter, since at this point I was tired of restating my situation to each member of staff, and I assumed that any manager worth their salt would come prepared with an understanding of the issue and be ready to resolve it, but it's clear now that his feigning ignorance was just a tactic, and this was, hands-down, the most unprofessional interaction I've ever had with management at any business. Robert made it clear that it was my fault for not returning the car immediately after hearing the slightest whine two months ago, and that since another shop had "opened it up" and "put the wrong fluid in it," (my shop ordered genuine fluid directly from them, though Robert was not open to hearing this or allowing me to prove it, since there's seemingly no point) they weren't liable in any way, that I was making "assumptions," and he "wouldn't entertain them." Robert also asked that I "don't interrupt him" since he had "not done so to me," even though I assured him he had several times during our conversation. He immediately raised his voice and said he would call me back the next day with prices, implying they wouldn't be able to "help much," to which I responded that I believe they are responsible for replacing it for free (since I refuse to financially subsidize their mistake), and he told me "that's not gonna happen," and wished me "a good evening." I told the service manager at the very beginning of this, "if I'm going to pay $5,000 (a third of the price I paid for the vehicle) to get my transmission replaced, I will have it done at my shop" because I trust them, and I just "want this made right" by the dealership. Robert seems to be in disbelief that I don't trust their staff, but after taking the vehicle to my trusted shop and them insisting I visit the dealership against their own best interest due to clear negligence by their service department, I have every reason not to. I have even less reason now after seeing how they conduct themselves at various levels. I've been respectful through this entire process and have been met with nothing but condescension and immaturity. While I was already planning never to return (for obvious reasons), my sister is looking to buy a Mazda soon, and I'll make sure she doesn't purchase one here. I'll also be sure to steer all business I possibly can away from this dealership in the future. Extremely disappointed. [UPDATE] They responded, asking me to email Robert to continue the conversation. I have too much self-respect to continue the conversation with Robert any further after how he spoke to me yesterday. His short-sightedness saved your dealership a few thousand in the short term and cost you tens of thousands in the long term. Keep up the great work!

Luke lovelady and Bruce smith are both extremely professional, courteous, and knowledgeable. We…read moreenjoyed our car buying experience with these two young men.

Luke Lovelady was very helpful explaining the many features…read moreof my new X7. He answered my questions, told me how to get the most out of my driving experience, and even helped set the drive recorder to back out of my garage. I would encourage any new BMW owner to request Luke get them familiar with their vehicles features. Walt C

DO NOT GIVE THIS PLACE YOUR BUSINESS!!! UNSAFE VEHICLES!!! WARRANTY IS BS!!! THEY WILL DENY…read moreWARRANTY CLAIMS FOR THINGS THAT ARE SUPPOSED TO BE COVERED!!! My wife and I purchased a 2006 Mercury Mountaineer from the Springfield Missouri lot. We have previously purchased a 2004 Oldsmobile Alero from the same lot and had a great experience with the service and kindness of the previous people who worked there. This time around not so much. They didn't even bother to clean or detail the vehicle. We were in need of a good vehicle and came back to the place we were treated great before but we were treated like dirt this time around and very rushed. The manager had to take the vehicle to get gas so we could test drive it and informed me that it was making a noise due to the tires being worn out and they were going to put new ones on. When I was checking the front end to see if it was due damage to the front end, since the front bumper had some damage, I saw that the front sway bar bracket on the passenger side was bent with no rubber bushing in it and the top bolt was broken off in the frame. The driver side bracket was loose with both bolts backed out about halfway from what I could see with about a quarter of an inch space between the bracket and the frame at both bolts. It looked like someone had started to put it together and forgot to finish it. I informed the manager at the time, before we even signed the paperwork about the issue and she said that they would take care of it too. I also informed her that the wrench light came on during the test drive, which I found out later is an issue in the drivetrain, and she said they will take care of it as well. Come to find out the tone ring on the cv axle that the speed sensor reads is cracked and broken and loose on the hub of the cv shaft. When I took it to get the new tires the person who they called to get the purchase order from threw a fit about the new tires but they were already done so they went ahead with it. While they were on the phone with the car lot they informed the car lot that the front sway bar issue was dangerous and needed to be taken care of. The tire shop could not get it in so they sent me to a place right around the corner from CarHop and they said they would not do it that it needed to be done at a frame shop since the bolt was broken off in the frame. At this point my wife who works in the Emergency Room of the hospital contracted Covid and we had to deal with her getting the covid pneumonia and recovering from it. Then as she was getting well enough to go back to work I got covid and the covid pneumonia and almost died from it and had to spend a week in the Covid ICU. I took about a month and a half to recover where I was able to get out again and do things. Since I live 40 miles or so away I could not go back and forth to try to find a shop in Springfield and I took it to several in my local area and they were either denied or they would not do it because it was either too hard to do or they would not do business with CarHop. The only one in the area who was willing to help us and deal with it was B.A.T. Boys in Branson. After several months and attempts to get it repaired and covered by CarHop as was the agreement now we have been denied over and over again for repairing an unsafe vehicle we were sold and lied to about by the manager and salesperson. I am retired and disabled, but I am also a trained mechanic both in automotive and diesel applications, and I plan to do the work myself at this point. I plan on contacting the Better Business Bureau and the CarHop Facebook page and any other sites I can to post the pictures of the unsafe vehicle that we were sold and let everyone know that they would be better off going to ANY other car lot and do business with them. You will not get any more business from me or my family after this piece of crap is paid off.

The customer service here is amazing , they really try to work with you no matter your situationread more