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Relax The Back

4.6 (17 reviews)
Closed 10:00 am - 6:00 pm

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Review Highlights - Relax The Back

Scott offered to let me try out the seat cushions in my truck outside to see which would be best for me.

Mentioned in 8 reviews

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Mattress Firm Bee Cave

Mattress Firm Bee Cave

(31 reviews)

$$

Kudos to Juan, the store manager, for his professionalism and friendliness. He spent a great amount…read moreof time with my wife and me as we hopped from mattress to mattress. We had to return back to the store to finalize the mattress we wanted and ended up loving the Stearns & Foster Lux Estate but Juan wasn't at the store at that time. We were helped by Riley who stepped right up, answered our questions and made sure we had what we needed. We've been a customer of Mattress Firm before in year's past and they have always given us great service at great pricing. Juan made sure that the price we paid for our bed was right in line with the competition and even credited our delivery and setup fees to make sure we were happy and satisfied. You can purchase with confidence and you do have 120 days to determine if the mattress you received is right for you. Though they will take that mattress back and exchange it for a mattress that might be a better fit, you will have to pay a restocking fee. But, mattresses do not "break-in" until after maybe 60 days. The "new" mattress you receive will NOT feel like the one at the store which is pre-broken in for customers to try out. It's a small price to pay for a good night's rest though. If you go in to this store, let Juan know that I said hello. He's a good guy to work with.

Dean is very nice and helpful, he would assist you with all your questions, and gives ample…read moreinformation and recommendations

Austin Premier Mattress

Austin Premier Mattress

(164 reviews)

$$

We purchased a queen mattress from Urban Mattress about ten years ago and remembered how much we…read moreenjoyed our experience with the company (and our mattress itself, which was divine), so we went back when it came time to upgrade to a king. Unfortunately, UM didn't carry the brand of mattress that we had anymore (we originally wanted to buy the same one, just bigger), but we chose a UM branded mattress that was just as comfortable. Shannon helped us and was a bright and cheerful presence as we figured out what we wanted. And we knew we wanted to test every mattress in our price range -- you can't do that with those mail-away mattresses! Due to supply chain issues, we didn't get the new mattress for about two weeks, but we were happy to sleep on our old mattress until then (Shannon did offer us a loaner, but it wasn't necessary). On the delivery day, the delivery guys called about ten minutes out and then expertly hauled our old mattress away and placed the new mattress on our bedframe. They were in and out and done in 5 minutes. The customer service here is top-notch and we love our new mattress. Definitely recommend Urban Mattress if you need a new mattress.

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.

Relax The Back - officeequipment - Updated May 2026

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