I visited the store today to buy a pillow for my husband. Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you. read more

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This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have the chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed. read more

I had an eerily similar encounter as reviewer Laura had. Pretty sure it was the same associate. Walked in, wasn't greeted until I walked up to the gentlemen behind the counter. Expressed how we were looking for a king mattress, and got arrogance in return. -"What kind of mattress do you like?...no that doesn't exist. Comfortable? Comfort is relative. Soft? Well that doesn't come "soft" haha. Plush. And plush is medium. You don't like that one? Well the others are more expensive. But you can try that one way over there." Constantly correcting my incorrect terminology and made me to believe I wasn't willing to spend good money. Sorry I'm no mattress expert. I'm glad you are. But there are correct ways to steer customers in the right direction. 0 help. I was ready to go in and buy and I walked out. Disrespectful. Second star for the shop being clean and well kept. read more

I heard about this place on the KOKE morning show. Bill is FANTASTIC! He sold us a bed for my son, who is a heart patient and had trouble sleeping. He patiently listened to our needs, asked a few questions about how he prefers to lay in the bed, had him try out a few mattresses, and even worked a deal on top of a good sale for us!! We'll DEFINITELY be back!!! read more

Upon entering, Mark made my wife and I feel excited about buying a new mattress. He was a pleasure to be around, extremely respectful, helpful AND funny. Working in sales isn't always the easiest. It takes someone devoted to continue working in this field. I'm so glad we decided to stop in when we did. If anybody deserves a raise, it's definitely Mark! Thank you again for making our buying experience fun and exciting I'm still doing figure 8's on my mattress like you told us to do. read more

First time shopping for a mattress, Mike was awesome he's made me feel very comfortable and pointed me to exactly what I needed. He insured me that if I didn't like the mattress he could exchange it! I will forever recommend Mike! Thanks again Mike :) read more

The staff all wore masks and were very professional the whole time, even during the pandemic. I want to call a shout out to Marc Trivane, he was very patient with us and helped us get an amazing mattress that really fit our budget. We will be back to see Marc next time. We even had an issue with one of the pillows and Marc & Factory Mattress bent over backwards for us to get us what we needed. This wasn't something they had to do but something they did extra for us. read more

We called these guys before we moved here from Cali and spoke with Marc. He was super nice and helpful on the phone. A few weeks later when we got into town we went to visit the store to pick out a bed. Marc was there again and helped us pick a fantastic mattress. I had no idea that selecting a mattress could be so scientific. Great product, excellent pricing, and the customer service was spot on. Highly recommend :) read more

The gentleman here were very engaging and willing to help me on my search! Thanks so much.

Marc was awesome. Very friendly and professional. I got exactly what I wanted and he hooked it up!

After moving to the area, I was in need of a new bed (and had been eying Tempur-Pedic for years). However, a Tempur-Pedic had never really been affordable. Both my parents and my grandmother had done business and made purchases at Factory Mattress. They were satisfied, so I gave 'em a shot. Sharon had helped my grandma with her purchase, so I was happy to give her my business as well. For a purchase so large, I wasn't ready to jump right away, but rather be patient and see what deals may come about. I'm glad I did. Sharon and I were in touch over a few weeks, and finally, she was able to give me an amazing deal on a brand new Tempur-Pedic Rhapsody Breeze. The bed is heavenly and I'm truly happy with it. Sharon was great to work with. Honest, responsive and helpful. I'd recommend finding out when she's working and have her help you with your purchase. read more

Guy named Brian helped me out. Got exactly what I wanted for the price I wanted to pay. My credit is about as bad as it gets and I still got approved for $1,300 through their online financing application. I was in and out in 45 minutes. Loving the new mattress! read more

My husband is 6'11 and I am 5'11, and after sharing a queen sized bed for years that would creak with every movement and gave us zero support we decided it was high time for a king sized bed. We first went to Mattress Firm to look at their Memorial Day sales and while we thought the deals were pretty good, the salesman was overly pushy and aggressive. When we told him we needed to think about it he told us there was nothing to think about and practically started the paperwork. I don't like being told how to spend my money so we went elsewhere. Just across the street we found this gem and were so thankful we did. They had the exact same mattress for hundreds of dollars cheaper. I wish I could remember the name of the saleswoman who helped us because she was wonderful. She was tall and had long red hair and glasses. In no way was she pushy, she simply showed us beds she thought were what we needed and gave her honest opinion in terms of pricing. I also appreciated her taking the time to go through the fine print with us about warranties and exchange policies to make sure we truly knew what we were purchasing and that there were no surprises down the road. She told us the company is family owned and when they deliver your new bed they take your old one and donate it to a family in need. I really loved that. We both sleep so much better now that we have a wonderful mattress and I would send anyone I know who was looking here to support this business. read more

After doing extensive research and shop around other stores including this place (Factory Mattress @ University Oak). We have chosen this place n order our mattress right next day. Simply due to the great and knowledgeable customer service by Stephen Frey during the first visit and met Bonnie next day. My husband is surffering severe back pain due to oversea deployment injury and need certain firm mattress. Since this is our first time buying mattress, I was lost even with lot of research prepared. However, Stephen Frey was very patiently explaining different type of mattress and answered the 10 thousand questions I have tossed at him. We have found "the one". Even got delivery next day :) I would definitely recommend this place to anyone that is looking for new mattress. Great customer service, no pushy rush sales like other places. Fast delivery ( even the delivery people are very professional too). read more

Best experience we have had in a sales environment, hands down! We were greeted by a very friendly man who said a sales rep would be with us shortly, but asked if he could help. My husband let him know our 5-yr old mattress from them is not supporting anymore and has body impressions. The guy told us about their warranty and how it works, what to do and how we can submit a claim for credit toward a new mattress with them. He even printed out our receipt from 5 years ago! Then the sales guy, Daniel was very friendly and not pushy at all. He didn't seem to mind that we obviously weren't going to purchase the same day due to filing warranty, etc. He was informative and friendly. Over all, a great experience and we remember why we return to them for our mattress needs, not the other places, which are too pushy and sales motivated. We will see how the return process works out.... we have to submit photos, etc. to see if mattress "qualifies" for return/exchange. We are super excited for a new, upgraded hybrid mattress from them in the near future. Update: warranty worked out and return process went smoothly. They delivered our new mattress and took the old one and it's the best purchase we've made in years! Finally sleep well and wake up without stiff backs and necks! read more

So tonight me and my ex went to go get her a mattress and ass we walked in we were greeted by a nice gentleman. Marc trivane. And he was able to help us find the exact mattress she wanted !! And was completely respectful even had a couple good jokes it was the best time iv ever had in a mattress store. I know I will be back forsure to by my next one thank you Marc for your help read more

We purchased a top-end Sealy adjustable mattress, pillows and an adjustable base from Factory Mattress Texas in 2018. Less than 3 years later, the Sealy adjustable mattress is killing our backs. Factory Mattress touts a 10 year warranty on their mattresses, so we filled out all of the warranty paper work, submitted a copy of our original receipt, pictures of the mattress with specific photos showing a permanent dip in the middle. We consistently rotated the mattress as instructed and protected it as instructed. Guess what? Warranty claim was denied. FMT said it had to be a least a 1.5" dip. Our photo shows a 1.75" dip. Huh? Ours is .25" more of a dip than the factory standards warrant. So, even though our mattress dip is beyond 1.5", it appears we are stuck with a mattress that causes us to lose sleep and is so uncomfortable we wake up with sore backs. Skip Factory Mattress and shop somewhere else. The product we purchased is sub-standard and the guaranteed warranty is a bust. read more

Brian Gilliland was a great help with our purchase today, we highly recommend this store!!

Me and my fiancé went in yesterday to purchase a new mattress, luckily Daniel was there to show us the perfect one based off our wants and needs, very personable and made sure we got the only the best deals. Thank you Daniel! read more

I never realized that this place was a locally owned business. We needed to get a mattress today because we transitioned our son to a queen and didn't have the mattress yet. The sales rep, Brian, said they could ship it on Tuesday. When he saw our disappointment, he said he had his own personal queen that we could take that day and he would order another for himself. Wow. Amazing, over the top service. And to top it off they will donate your old mattresses to Habitat for Humanity. read more

Had a wonderful experience with exchanging a mattress that did not work for me for one that hopefully will. Brian the sales man was amazing at customer service. The whole procedure was painless and easy. Great company and great people. read more

The staff here is very friendly and helpful, especially Marc Trivane. Earlier this year he helped us pick out an adjustable Temperpedic bed for my mom, who lives in assisted living. Because of Covid I wasn't able to see the bed in her room for a few months. When I did I realized it was set very high for her to get in & out of easily. I called the store to see if I could set an appt for one of their delivery men to come by and adjust it as I couldn't do it myself. I spoke with Marc on the phone and he remembered me! He said it was an easy fix and he would be glad to do it himself. Once we got approval from the facility Marc went over ON HIS DAY OFF to take care of it! I really can't say enough about his helpfulness and generosity. I highly recommend this store for their excellent customer service! read more

Samatha & Dante helped us out today with our second purchase today. They made us feel very comfortable. Quick & easy. If you need a mattress see Samantha! read more

My husband and I went in because he has been waking up in pain for months. My friend referred me to this store because of the customer service. We did the Right Fit diagnostic to find the appropriate firmness. Then Brian Gilliland walked us through, patiently, finding the best comfort level. He was extremely knowledgeable and professional. We found a mattress that felt amazing and decided to buy that day. We received some nice incentives. The delivery was exactly as promised, along with quick and professional. We are thrilled! read more

Brian was very good to me and went out of his way to make sure I got what I needed. Hard to find a salesman these days that is looking out for the customer !!! read more

Just want to say Tom Dayeh was very helpful and knowledgeable when we were looking for a mattress for our travel trailer. Picked out our mattress on Sunday and we were able to pick it up before 3 on Tuesday. Thanks Tom. B Prevost. Love our mattress. read more

Make sure you read the fine print about their return/exchange policy. You are only allowed ONE exchange and that ONE exchange will cost you a restocking fee and delivery charge. There is no way to find the right mattress by laying down on one in a show room for a few minutes. Now I am stuck with a $1500.00 mattress that kills my back. Only after this experience did I research their competitor, Mattress Firm's exchange policy. They allow you to exchange your mattress as many times as needed until you find the right one at no extra cost to you. I saved for months to buy this mattress and I am really upset. Update 1/10/13 I have changed my review from 1 star to 5 due to the fact that they agreed to exhange my mattress out again. I still do not agree with their return/exchange policy, however I am very happy that they agreed to help me find another mattress. So far so good, hopefully the third time is the charm. read more

We spent a half day at the big red, multinational company down the road and we couldn't find a mattress we liked. At Factory Mattress, Daniel had us try four mattress and the first two were the best mattresses we had tried all day. I don't know if the selection at the Factory Mattress is heads up the best, but Daniel is aces in my book for selecting a mattress that worked for me and my wife. I don't believe I've ever had a better shopping experience for a mattress, and I've bought a few in my time. Thank you to Daniel and Factory Mattress! read more

We had a problem with another big mattress company as in no delivery as scheduled (4 days after purchase - killed most of my Saturday). Called Factory Mattress in the afternoon and was told that we could get the mattress that day, Sat night. Outstanding! read more

My husband and I went in yesterday to replace our 12 year old mattress. Our salesman, Daniel, was wonderful. We didn't know where to start and he was so professional and knowledgeable about helping us find a bed to fit our needs. He was patient with us and we never felt pressured to make a purchase. During check out, I was amazed that delivery would be the next day. How awesome is that? Our mattress was delivered today and we can't wait to go to sleep tonight. Thank you Daniel for your outstanding customer service! read more

Good mattress buying experience but do not get their sleep tite mattress protector for $59.95. Amazon has same one for $35 A rep from factory mattress called to tell me their protector is not the same as the one on Amazon, so I must retract my statement read more

We just moved & needed a king mattress for the master bedroom. I was going to buy it from Costco, but went to YELP reviews first to see what your thoughts were. The sales person was friendly I already knew what I wanted. Luckily, we got in on the 4th of July sale on Saturday afternoon with a $1100 King Simmons Beauty Rest Classic, mattress cover, sheets, a bed frame, plus next day delivery & setup. I would recommend Factory Mattress to anyone who is looking for a good night sleep. read more

Walked in and walked out quickly. High priced and no one to help with picking a mattress.

When we got rid of our uncomfortable memory foam mattress, we decided to visit a local store instead of a national chain. What a great decision that was! Stephen was very knowledgeable and his customer service was superb. He was able to help us find the right mattress and a new one for our daughter, as well. By the next day they were even ready for pickup. If you're looking for excellent service and great prices, I highly recommend you go local and pay Stephen a visit. read more

Great product, great quality, great staff and great price! Brian the sales guy was extremely helpful. I knew exactly what i needed and only had a short amount of time during my lunch break to get a new mattress purchased. Brian had me and out of there quickly and i ended up with a great mattress! read more

Daniel did a great job of helping me and my husband find a mattress that suited our very opposite tastes. We have been sleeping on our new mattress for about a week and love it!!! read more

Was in and out in no time. Mattress delivered next day. Both in store and delivery staff are awesome.

We looked at several stores before returning to Factory Mattress on University Blvd. Their prices are very competitive and they have a broad selection to choose from. While these are attractive features, what impressed us was the level of customer care. Brian the manager, was very knowledgable and made us a fantastic offer. Just as important is their in-house warranty department, and their willingness to have a mattress returned during the first year of use if you wish to do so for whatever reason. As a local company, they really care about their reputation and it shows! I highly recommend them... read more

Went into Factory Mattress not knowing that much about mattresses and was so surprised to hear so much information. The sales people knew so much about each mattress we asked about. The best thing about them is that they were so "low pressure" through out the entire process. They didnt try and upsell us to a higher priced mattress as they were more concerned with us finding the mattress that fit our budget and our needs. After finally finding one, we wrote up the paper work and finished the transaction. When they delivered the mattress there was a small string that was frayed in the box spring. They left the box spring with us and replaced it with a brand new one the next day. The service and attention to detail was impressive. After sleeping on the mattress for three months we werent that excited about our choice in mattress. We went back to the store to see our options. They then informed us that we could do an exchange for a different mattress and get 100% credit of what we paid for the original and use that credit towards a new mattress! We upgraded mattresses and havent looked back. Factory Mattress has my business from this point forward and I will tell as many friends as I can about them. Good honest people. Fair prices. Great Store. read more

Eric is AWESOME!! He communicated often and made sure we knew what was happening with our delivery. Will definitely recommend him and this store to friends! read more