My boyfriend and I are appalled by how we were treated in the Georgetown location. We were simply browsing around for a new mattress because we were moving and we were looking at the tempur-pedic mattresses because those are our favorite and the sales person came over and told us not to touch them because we couldn't afford it. I have never been told that before at a mattress store, I understand we look young but we were serious buyers and potential, but after that I will never being doing business at that location again. We just said thank you and left. I hope no one else has to experience that. read more

We bought our mattress at the Wolf Ranch store at 1015 West University Ave in Georgetown. Manuel Palmeiro (Manny) was excellent to work with! He was informative, listen carefully to our needs and showed us exactly what we needed. Everything he told us we accurate and has come to fruition. The delivery team was polite, professional and timely. A great bed at an excellent price. read more

I had a wonderful mattress shopping experience at the Wolf Ranch Factory Mattress. Manny provided excellent customer service, he is so personable and wants to make sure that you make the right selection! I will be referring a family member because of my quality experience. Thank you Manny and Factory Mattress. read more

Manny knocked it out of the park and gave me a great deal on a FIRM mattress and box spring set. They even set me up with some of their amazing pillows and provided the rails for my box spring. Delivery was the next day and even the delivery guys were very accommodating. The delivery guys noticed a slight tear in the box spring and immediately set up an order to replace it. I was fine with it but they insisted it be replaced. Manny was so dedicated to providing the best experience he even called me the next day to follow and remind me that I had 30 days to try out my mattress and wanted to make arrangements for the next day delivery of the replacement box spring. Honestly, this was the best experience I ever had buying a mattress set as most places are very high pressure/ sell you the most expensive set. But Manny worked within my price range and still provides white glove customer service. Highly recommend!!! read more

We were in the market for a guest room mattress, not needing top of the line. Manny offered cost effective solutions to us and we purchased on the spot. Very personable, low pressure salesmanship. Recommend! read more

Ask for Daniel when you get there. You won't regret it. I dreaded going mattress shopping after past experiences of desperate and inexperienced salesmen hovering over me as I tested beds. Daniel changed my idea of how mattress shopping can be. Between the diagnostic test that zeroes in on the type of mattress best for my body and Daniel's skillful ability to balance answering all our questions and giving us space to test the mattresses on our own, I was able to make a decision with ease. No pressure, only information and freedom to make the decision that was right for me. I've never loved a mattress so much. If you can swing it... the Temperpedic + adjustable base is the best sleep money can buy. read more

I, as many of you reading this probably hate mattress shopping. I would highly suggest using factory mattress in Georgetown. I was able to get a good mattress at a great price. Most of all, everyone was friendly. I would like to give a special shot out to lyndsey! She is a very cool person and very helpful! The process of getting this mattress was about as painless as it could be. Great job, and thank you! read more

Jamie is a wonderful, smart, patient salesman with no pressure. He took his time explaining everything to me. I would definitely recommend him. read more

John was very helpful! He helped my partner and I find a wonderful mattress at a wonderful price! Will definitely be returning to this location for our next mattress! read more

Very Helpful found a mattress quickly and made the process very easy. John was very nice and funny and helped us the whole way through. Will definitely be back for our next mattress. read more

I had an issue with a mattress I purchased here recently. Jorge, the regional manager, called me and went above and beyond in taking care of me. Within a matter of a few days, they delivered a new mattress and picked up the defective one. Exceptional customer service read more

We have had such great experiences with Factory Mattress in Georgetown and In Cedar Park. Their beds are so comfortable and they are one of those companies that really care about the customer. read more

Before buying a $5000 bed I did a lot of research and shopping around. It is a hard thing for me to pull the trigger on a bed that is that expensive. Joe was very knowledgeable, personable and caring. He obviously cared more about our good sleep and the satisfaction in our new bed than he did in the sale. This was one reason I went back to buy the bed after shopping around. Most the other stores made me feel like I was buying a car. It was pushy and relentless. I will never use anyone but Factory Mattress in the Wolf Ranch shopping center every again. When I returned to buy the bed Joe was not working but Sharon made sure I was well taken care off. She too was very helpful and kind. She made sure I got the deal Joe promised me and more. Family owned Professional Caring Knowledgeable Fun read more

Assisted my sister with making a mattress selection. Manny took customer service to the highest level of professionalism. Not only was he knowledgeable he was honest and patient in helping her make her selection. read more

Excellent knowledge and no-pressure sales by Jody. Delivery was on-time and very professional. Jody was willing to spend as much time as necessary. He listened intently to our comments and he encouraged us to try numerous matresses including some that were not on display that he himself had to unpackage and setup. And we were never made to feel any urgency or pressure to make a purchase. In the end we were able to make a well-informed purchase and achieve maximum value. read more

Richard was very knowledge and patient. He was busy, but still found the time to help us make a purchase on a queen size mattress. He made the atmosphere very welcoming and also made me feel like I wasn't being pressured to buy anything. The quality of the mattress and the customer service are the best in wolf ranch! I will definitely come back and reference this store to anyone and everyone! Richard keep up the great work, you are an amazing! read more

Manny and Daniel are phenomenal. Working with them has been so refreshing. They've made the process of getting a new mattress so easy. 100% recommend this location with these guys. read more

I was helping a deaf friend. These people are horrible and don't respect handicapped people. Never do business with them.

Some time ago my wife and I both felt that our seven year old Sleep Number bed was no longer giving us a good night's sleep. In considering a new mattress we originally visited a competitor's store and felt they were more interested in selling us their most expensive mattress, which is the first one they led us to and pushed the hardest, than in finding the mattress that was most suitable for us. Several weeks ago while out running errands we stopped at Factory Mattress and met Robby Saul, the District Manager, who was covering the showroom that day. Unlike our experience with their competitor, Robby inquired about out sleeping habits, preferences, what we were replacing and why and then showed us a variety of mattresses that may fit our needs. The first was hardly their most expensive. Robbie took the time to explain the differences and was patient as we compared and worked through the process of elimination. Ultimately we purchased one on the higher end of the price range but did so because we found it the most comfortable, not because we were steered to it. Delivery was scheduled for the next day and was right on time. In addition to the king mattress and pillows, we also purchased a queen size metal frame to replace the frame in a spare bedroom. Several days later when unpacking the frame I realized that they had sent a king frame. As we needed it that day, I called the store and Sharon checked to see if they had a delivery truck in the area. They did not, but said if I could stop by the store and get the correct frame, they would pick up the king frame later. As I was able to get it in the car, I returned it and picked up a queen frame. It was certainly just a minor issue but I was both pleased and surprised when Sharon told me that they would be making an adjustment to our credit card for the inconvenience. I didn't have to ask and the adjustment was more than fair. When we purchased the mattress Robby explained their return policy and mentioned that it often takes time to adjust to a new bed and for that reason they ask that you give it 30 days before considering an exchange. Well the first night in that bed I must have tossed and turned for, oh, 15 or 20 seconds and then it was lights out. That mattress won't be going back. All in all, we are very pleased with the mattress, felt we were treated both fairly and courteously by both Robby and Sharon and would definitely recommend Factory Mattress. read more

The store is conveniently located in Wolf Ranch, and is staffed with friendly knowledgable people. Heidi was amazing and helped us every step of the way in finding our brandnew mattress and accessories for it. New pillows, new mattress, new sleep! Will defijitelt be giving our business to Factory Mattress in the future! read more

We had a great experience. We chose them because they are about the only locally owned business left it seems and not a chain. (We almost went to the wrong one, there are so many around the area. They are directly next door to Best Buy in Wolf Ranch) The lady who helped us never tried to sell us anything but instead just gave us her best advice and allowed us to take our time. Price was fair and the experience was 5 star. read more

My husband and I went mattress shopping last weekend. We went to "the other store" there in Wolf Ranch first and while my husband was ready to make a purchase there I told him we needed to see what else was out there and for what price. We walked into Factory Mattress and left having bought a new bed. Sharon was our sales rep and she was great - not pushy but just let us do our thing hopping from bed to bed, testing them all out. In addition to getting our perfect new bed we also got a set of sheets free AND a military discount! We also loved that they are local - that is very important to us. Highly recommend this business! read more

Literally, a very pleasant experience here! Heidi Barrick was a fantastic sales lady. She went above and beyond to find that PERFECT mattress and frame to fit our needs. That Heidi knows her stuff. We are so pleased with the price, service, and especially HEIDI for helping us in this process. And their prices are unbeatable. Believe us....we searched. Let Heidi and her crew guide you to the right fit! read more

We spent a lot of time looking for mattresses- there are a lot of different stores to choose from. We had the best experience with Heidi Barrick. She was busy with other customers and was able to handle all of us and keep us entertained and happy. She is very professional, friendly, and goes above and beyond. We won't shop anywhere else read more

Awesome salesman, wonderful experience, great product, and fantastic price! Mr. Jody Adams did such an unbelievable job with my wife and I in our purchase of 2 new mattress sets. Not only did he understand our needs, but the differences in our sleep preferences, which helped him point us directly to the best sleep options. He not only helped find us the right mattresses, but helped make sure we stayed within our budget. The purchase we made was what was right for my wife and I and I couldn't be more pleased with the service. Thanks to Jody for helping ensure we not only found what we needed, but had a great experience in doing so! read more

It was my first time purchasing from this store, but it won't be my last! Jody was great; he was knowledgeable, honest, and easy to work with! I gave him a price range to work with and not only did he stay right on target, but I ended up with a high quality mattress. Jody just made the entire transaction fun...and I'm excited about getting the sleep I deserve. read more

We visited yesterday and Joe was very informative about the mattresses and took the time to educate us. When we told him we wanted to shop around a little, he wasn't pushy, still very nice and gave us his card. When we went back 2 hours later he wrote up our order and again was super friendly, low key and polite. Hopefully we will be as happy with the product as we were with the salesman. But was also happy that they have a 1 year return policy if we are not satisfied. read more

I went to check this store out after checking out some other mattress places and I'm so glad I made the drive from Temple up to Factory Mattress. Jody was truly amazing and really did his best to make sure I walked out happy and with a good deal. No pressure at all and you could tell they genuinely wanted to help you, not just "make a sale". Overall, it was a fantastic experience! read more

I had a serious issue with my mattress and the attention given my issue at my visit and I wrote a negative Yelp review! I was immediately contacted by the area manager Jorge and he assured me that he would see that I was happy with my mattress. Some of the blame lie with me so I am even more pleased that they went out of their way to help me. I went to the store today to work out the details with the lady that I had issue with on my prior visit. Her name is Bonnie, She was correct in her stating of the store policy so I had no problem with that. She was very helpful today and helped us through the process. We have updated our mattresses and should have them after we get back from vacation. They do take their customers well being to heart. It would have been very easy for them to just say "tough Luck", but they didn't and went out of their way to see that we are satisfied. Again, thank you Jorge and Bonnie!!! read more

Sharon could not have been nicer, more helpful or more patient in finding the perfect mattress for us. Then when our mattress was delivered, the delivery guys were very pleasant and very professional. Our experience with Factory Mattress couldn't have been any better. read more

Purchasing a mattress from Factory Mattress was one of the best experiences when trying to buy something that I have had. Both Jody and Sharon were helpful, pleasant and knowledgable. Then, the company's delivery system was flawless. Wish all my purchasing experiences were as nice as this one. read more

Orig. went to this store and spoke with Sharon. After that I had went to another mattress place that was also in Wolf Ranch. A couple days later I went back to Factory Mattress and finalized my purchase with Joe. Both Sharon and Joe were beyond patient and helpful while my husband and I tried out mattresses to see what one would fit our needs. I used this company because I did not feel like they were trying to sell me anything in a pushy manner. Also, I can say that if you have any concerns or issues you can get them taken care of quickly. Factory mattress gives back to the community, such as, Texas Baptist's Children's Home in Round Rock (where a friend of mine works). Good mattress, family owned, community oriented! read more

Had a great experience buying a bed from here. Just talk to Jody and he will get you what you need. He talked us through many options, he is very knowledgeable. Had the mattress the next day! read more

Trey Cockrell was awesome although he was training he was very helpful and knowledgeable. He helped us get the perfect temperpedic bed with adjustable bases. After going to several places we are so happy with our purchase. read more

This mattress retailer shares the same high pressure sales tactics used by many other mattress retailers. I was able to get able to get a decent price on a beautyrest bed by providing documentation of a MUCH lower price on a similar bed at Conn's This Beautyrest retailed for $1500 on "sale" for 999. I ended up paying $515 by insisting they honor their price match guarantee they advertise. That tells me the salesperson had no qualms about getting an extra $500 out of an unprepared shopper. That is not service I or anyone would appreciate read more