Sale Alert! I came in last week to purchase a mattress for my guest bedroom. As this may be the last week this location will be in business, many of the matresses are being sold at 50% to 75% off. In addition, many of the matresses being sold are the floor models and as such the traditional 10-year warranty may not apply. I purchased a floor model queen matress that had the regular retail purchase price of $1,4150 and the final sale price of $650 (before taxes). The Nectar mattress purchased also came with a free boxspring. Traditionally a box spring is available for purchase for an additional costs. If you are interested in purchasing a mattress, get down to one of the open locations this week! Also, make sure you bring a truck to haul your purchase home. #savedatmoney read more

I noticed this store as I was leaving the one next door. I was in need of a specialized pillow and thought I might find one. The salesman I met was friendly and showed me their pillows but noted the store didn't seem to have what I needed. I thanked him for his time. I appreciate that he didn't try to steer me toward a mattress and that he respected my specific need and didn't try to persuade me that the ones he had would work just as well. read more

Factory Mattress - Mattresses Near Me - Cedar Park, Texas

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Red flag! They are professional liars--that's why they closed. We bought an adjustable bed from the Cedar Park branch, which broke within a few months. We tried to contact the salesman named Andy, who deliberately gave us false information to make our manufacturer warranty expire. We also purchased an additional warranty for $200, but he never ordered the replacement parts, even after six months. In October, the Cedar Park branch permanently closed, and our case was transferred to another salesperson named Mike at the Gateway location, who simply hung up on us. Their behavior is fraudulent. read more

A perfect experience all the way around. Decide to stop by after doing research on mattresses and the lure of a sale in the Mother's Day / Memorial Day time frame. Walked in expecting to shop, and walked out with the receipt for a purchased mattress. Kudos to Heidi, the lady who helped us. She expertly guided us to mattresses with the right general level of firmness and gave us several options as to style and price. Excellent help in finding the correct mattress without pressuring us over the sale. Also appreciated the fact that this is a locally owned business which stands by their product. Finally, the delivery of the new mattress / removal the old ones went exactly as promised. Within 24 hours it was out with the tired old bed springs and into better sleep. That's well worth any price. Definite recommend, I'll be coming here for my next mattress purchase as well. read more

Factory Mattress - Clean, well managed showroom in this store. Low-pressure salesmanship and excellent service from Heidi clinched the deal. - Mattresses Near Me - Cedar Park, Texas

The person we worked with was knowledge and new and I thank him immensely for that. He answered all sorts of questions and was a true gem. We decided not to buy from here because the manager on staff at the time was not wearing a mask, plain and simple. There's a sign on the door that reads "wear a mask" but THE BIG DUDE running the place clearly can't read. Excited to get my new mattress from another store. Good luck with your maskless moron of a manager. read more

This was my first mattress buying experience and everyone at Factory Mattress were fantastic! From Brian who I first talked to and asked questions, to picking out and setting up the package I wanted with Jamie, and last, but certainly not least, the quick and skillful delivery and set up crew. I felt like all of my questions and concerns were met with answers and options, that everyone at the store truly cared that I was happy with whatever I picked out and that it was the best choice for me. Jamie fit everything I needed and wanted into a packaged deal and went above and beyond any expectation I had for perfect scenarios! In the future, I will likely only ever shop here. My bed was set up within days of purchase, (and could have been set up by the next following day if wanted, but I worked out a set date to coincide with time off from my job.) Factory makes room set-up easy. After the chaos of moving to a new place and all of it's uncertainties, the smoothest and easiest part of the whole journey was shopping for and picking a mattress at Factory Mattress. Thank you to everyone at the Cedar Park location! -Ren read more

John was so helpful with our mattress exchange! We bought a mattress that ended up being too soft for our liking and came in to get a firmer option. He let us try out lots of different options and made helpful recommendations based on our fit test! read more

After some intense mattress shopping we found Factory Mattress on the Tempur-Pedic store search. We liked the store because they had every Tempur-Pedic mattress to try out. A patient and knowledgeable sales person and the best price for our purchase. Delivery was scheduled and done 3 days later instead of weeks or months. The delivery was on time and professional. Time and money well spent, highly recommended. read more

Great Buying Experience. My wife and I were shopping for three mattresses. We hit all the main mattress stores and a couple of the large furniture stores. We came back to Factory Mattress because: a. They have a large selection b. They have a competitive price c. They have one of the most knowledgeable sales staff We had the pleasure of working with Marc T. Aside from knowing the mattress industry inside and out, Marc was a true professional and he had a great sense of humor. Best of all, no sales pressure or gimmicks. Heidi (store manager?) was also very helpful through the sales process. All in all, it was what a buying experience should be. I highly recommend you visit Factory Mattress and ask for Marc. read more

OMG - If you need a new mattress, come here and see Lori Yellowbird, the salesperson working at Factory Mattress at the Cedar Park location here in Austin! She worked with my husband and I to find the perfect mattress for us, and made what is usually a chore into a great experience. She listened carefully and pointed out the different features of different mattress so we could choose what would work best for us. It is such a refreshing change to find a mattress salesperson who knows what they're selling and how to guide a customer through the decision-making process! Factory Mattress has a great selection in all price ranges. The store is clean and well maintained, which helps the overall experience, as does the ample parking. I would definitely shop here again!! read more

Manny was one of the best salespeople I've ever had the pleasure of working with. He was patient, honest, kind, and incredibly knowledgeable. He was never once pushy and instead took the time to get to know my preferences as well as my wife's. He made helpful suggestions and allowed us to take the time to come to the right purchase decision for us. We couldn't have asked for a better bedside manner (hah) from our mattress salesman :) If you're in the market for a new mattress, then I absolutely recommend stopping by Factory Mattress and asking to see Manny. Thanks again for such a pleasant and painless purchasing experience! read more

I need to start off by explaining that as we walked into the store, I told my husband that "You do know that I hate mattress shopping as much as I hate car shopping", and guess what!!? Marc D. Completely proved me wrong-we had the BEST experience buying ever and honestly he explained that he was had only been working there for a month which was a complete surprise, as this guy really knows his stuff..we were trying to get a rental unit ready and ended up purchasing 4 twin mattresses and a queen, and honestly he was not only incredibly knowledgeable, personable but while he was obviously hoping to make a sale, he did not feel pushy at all -he even managed to add humor to the whole transaction throughout-that being said, I should add that I am in sales, and HATE the whole selling process usually as a result but found great humor and fun in his delivery without taking away from his subject knowledge-its clear he is a passionate employee, and believes in his product/this family owned business. I should also add that after all this, we were also in a pinch, it was end of day, and he even helped arrange for short turn around on delivery (thank you so much) as the mattress we were sleeping on was creating major back issues for me..if you are shopping for a mattresses, definitely suggest giving this place a shot.. read more

I wasn't completely expecting to purchase a mattress today but Heidi gave me a beyond exceptional experience. I simply couldn't walk out empty handed so I purchased a queen mattress, box frame, and metal frame. I felt at home and I felt as though it was a very personalized, welcoming experience. I only have good things to say about this retailer and it's employees. Heidi was so very helpful and got me exactly what I needed, when I needed it, and didn't push any extras on me. She made it an easy process and made it an outstanding experience. Thank you factory mattress, and thank you Heidi. read more

Go see Heidi!!! She was incredible. Nice, informative and not pushy. She answered all of our questions honestly and took her time showing us around. They have a great selection and our mattress was delivered the next day!! Delivery and setup was quick and professional. read more

Walked in and was welcomed with a warm smile. Was assisted by Many which was super helpful, informative and patient. He was truly invested in making sure l left satisfied and l couldn't be happier with not only the product l received but the customer service l experienced as well. Would and will recommend this location to anyone in search of a mattress. read more

01/27/19 I just came back from buying a mattress for my adult daughter and dealing with Heidi. What an Outstanding experience. I 'am 75 yrs young and dealing with Heidi made my purchase of the mattress less stressful. She was very nice and answered all of my questions and addressed all of my concerns regarding this purchase. As others have eluded to Heidi is a special person and a credit to her employer and very professional. read more

We've purchased several mattresses over the years at other retailers. This was our first time in a Factory Mattress and our experience here with James was awesome! He was with another customer when we arrived, but still warmly greeted us. This allowed us time to browse through the selection available in the store. When he finished with the other customers, he recommended we lay on a bed that would help determine our needs (soft, firm, etc...). What I really liked about James, is that he made us feel like he was there to guide us to options that may be best for us. Often, our experience at mattress retailers has been that of used car dealerships. Thanks for breaking the mold and helping us with a great nights sleep! read more

We came in on Labor Day looking for a specific mattress. Bonnie was outstanding!!!! She was busy with other customers but acknowledged us and let us look around. She was very informative and not pushy and desperate to sell us something. She could handle my husband's tricky sense of humor too..... Very kind and patient too. As current owners of tempurpedic, we added on another one- Cloud Supreme Breeze. It was really a great experience! read more

Eva was very good to us. She is very informative on how to buy a mattress and she is very nice and not too pushy. We recommended this location and look for Eva read more

Family owned business- support local! Ask for Heidi

Found an amazing mattress, pillows we've been looking for for years for a great night sleep. They were so helpful to exactly what we were looking for and gave us a great deal. Even educated us on not buying 1000 count sheets for a cool night sleep. Love everything we bought! But local! read more

After significant research (since mattress stores are abundant these days), I decided to try the newest location of Factory Mattress in Cedar Park. I'd discovered that Factory Mattress is locally-owned, has been around since the 1970s, and contributes to several worthwhile organizations such as the Ronald McDonald House. All good things. Consultant, Richard Hooper, is knowledgeable, professional, and courteous and provided the assistance I needed to make the purchase best-suited for our family's needs and budget. It appears by earlier Yelp reviews that others have not been as fortunate; however, I encourage shoppers to try this location - and ask for Richard. I don't believe you'll be disappointed. read more

We were helped by Marc and he was awesome! Not only did he make us feel comfortable with our first big couple purchase he also continued to help us even when some options did not fall trough. His energy is the best and you will have the best time getting helped by him. A very genuine and knowledgable person. Thank you on the basil tips :)! read more

Looked everywhere to find the perfect mattress but ended up going with Factory Mattress. They have better mattresses and nicer employees, they're not just trying to sell you the most expensive thing in stock. We worked with Heidi and let me tell you, she is an amazing person!!! She went above and beyond to help us find the perfect mattress for my husband and I. Would definitely recommend going here and talking to her!!! She is a saint!!!! read more

Great customer service! I will continue to recommend Factory Matress to friends and family. I really appreciate how they take care and listen to their customers needs. read more

Went in to ask questions . Was told 3 times if I wasn't buying today then I shouldn't even be shopping. Not told something like that. Verbatim. At least I found out where I won't be buying a mattress read more

My sister and I were looking to purchase a queen mattress set. We stopped in to Factory Mattress and were greeted by Richard. We were impressed with his friendliness, knowledge, and attentiveness. Because we prefer to support Cedar Park businesses and Richard was so helpful, we ended up purchasing 2 queen mattress/box spring sets. Our shopping experience was wonderful and we will definitely recommend this business and promote Richard for his excellent customer service. Val & Jill read more

Customer service for an exchange was an easy no hassle process. I tried out the beds on my own and knew which one to replace the old mattress with. Got a firmer mattress. Ask about their warranty / guarantee read more

Bonnie was Great!! She was extremely friendly and helpful . She answered all of our questions and gave us a different mattress options based on what we liked. It was a pleasant experience overall. Go buy from her! read more

I purchased a King-Size memory foam mattress here and had it delivered. The delivery was on-time and the delivery guys were super friendly. The salesman was awesome and I love my new mattress! 5 stars baby!! read more

I purchased a mattress set at Factory Mattress about 9 months ago at the Lakeline store. The service was wonderful and the staff was very friendly. The salesperson took the time with me to insure the mattress he sold me was just right for my needs. I love it! I sleep so much better. There was no pressure to buy at all - just kindness and professionalism. I recommended it to all my friends. When the time comes to buy another mattress set it will be the only place I go. Recently I went back to the store and asked how I could get a hold of the owners. I knew they did charity work and there was someone who really needed help. The manager gave me the contact information I needed. I began communicating with Mark Nelson who is the COO. I explained to him that my friends and I are involved in faith based ministries. A woman had arrived from Greece with only two suitcases and desperately needing household items number 1 being a bed. Mr. Nelson gave me an unbelievable deal on a mattress set. He went out of his way to be sure the warehouse took care of us immediately. She had a new bed in a day! She is so very grateful. Every night is a good night's sleep now. She is settling in through the generosity of people like Mr. Nelson and Factory Mattress. THANK YOU FACTORY MATTRESS for your goodness and going way above and beyond for people in need. God Bless You All. Gerri G. Austin, TX read more

If I could give no stars I would. My initial experience with this store and sales person, Richard Hooper was great. I decided to take one of the pillows I bought back (I never used it nor would I) for a refund and to notify them I was charged $39 from them and Snap Finance. Richard told me he would send an email to accounting and manager for refund since they can not give refund at store. No problem. A couple of days go by and no phone call to follow up with me. I call and spoke with Heidi and Heidi says she sees the email but she is with a customer and will call me back. Two and a half hours later no phone call so I have to stop by the store (not one customer in store). Heidi states she got busy as to why I didn't get a phone call back. She said the request for refund is being processed and it should take 3-5 days to show up in my account. I told her this was the first time I have shopped at Factory Mattress and it will be my last. She didn't act like she cared. On July 17 I call the store again and speak with Andre and he told me the request for refund was processed on July 14 (Heidi lied). I asked him for how much and it was just the pillow. I told him how I was charged the $39 twice and he said there isn't a record of this charge. They show one charge. I told him I came in and physically showed Richard Hooper. I told Andre I need a manager to call me back. He told me he would notify Jorge to call me. A couple of hours later Andre called me to notify me that Andre will call me. I call the store at just about 8pm and spoke with Andre and he told me he sees the email about the $39. He of course gives me excuse upon excuse why the manager didn't call me back. Obviously they don't care about having returning customers. There are plenty of mattress stores out there now where maybe they should care about the service a customer gets from them. Word of mouth is the worst advertisement. I will never do business with this company. The manager doesn't even care about how customers feel about their experience. read more

Factory Mattress Cedar Park is a stand up company!! Recently, I met with Heidi & explained to her that I recently had intense back pain develop. She took a look at my account & saw that I had purchased a mattress that was a very soft mattress. I was 6 months out of the exchange program. She reached out to her manager to see what they could do. They were gracious to allow me to upgrade my mattress to a more fitting mattress. She also informed me that I could save on tax by getting a prescription submitted by my doctor which was a nice surprise. The mattress was delivered & swapped the next day. Will definitely recommend & purchase from them again!! read more

If your in the market for a new mattress this is the place to go. It's locally owned and will beat any price. But most important the owner loves the military and shows it by giving a 10% discount off the price. Richard helped me out at this store and was great and way more knowledgeable about the actual mattresses than than the other stores I went into. read more

Walked in , and knew nothing about mattresses. Richard was very knowledgeable and provided a very pleasant experience. He spent the time and patience to helping us choose a great mattress. read more

I bought a mattress here a few months ago. Since buying I've felt like the princess in the fairy tale "the princess and the pea". I've been terribly uncomfortable but kept sleeping on the mattress in the hopes it would "break in". After 3 months I moved into my guest room because I couldn't sleep on the mattress. I went into the store to ask about returning on Memorial Day. I was told returns aren't done on Memorial Day but they would do the exchange the following day. So I came back in and worked with Richard. Not the guy I bought the bed from but the guy on duty who had helped me the previous day. He was professional and very helpful. I went in with low expectations regarding customer service on a mattress exchange and left a very happy customer. I credit this to Richard and Steve. I would give them my business again but I would specifically ask for Richard. Business is earned through respect and customer service and he is a great salesman. read more