I ended up returning two mattresses that I bought from the store. While the mattresses did not work out for me, I have nothing but great things to say about the store and employees. I thought they were very knowlegeable and very helpful. In the end, the return process was extremely easy and my money was refunded immediately. One thing to note is that delivery/pickup fees can be 250, so it can get a tad expensive in the return process. That being said, I would have no problem doing business with them in the future. read more

Stopped here today to check out a wider array of natural mattresses than we were able to see at other showrooms. The showroom is amazing with lots of beds and pillows to try. We left the store with an Avocado queen, a topper, pillow and an adjustable base. Charlie and Hollis run a well oiled operation and neither put any pressure on us to buy today. I had a great time watching how well they managed the busy store. I felt like they could probably actually finish each other's sentences which allowed them to help all of us; where one left off the other seamlessly picked up. What a great shopping experience. I can't wait for our new bed to arrive! If you want to go organic (surprisingly not as expensive as I would have thought) this is a great one stop shop...and we went to several. read more

Best 4K ever spent. Phenomenal Amish made mattress (you actually have to stack it yourself) made of natural fibres. I've had this thing for 3 years now and have never slept better. read more

I've been struggling with sleep this year, and I already bought a nice mattress from one of the big box stores. I was recommended one of the luxury mattresses at Austin Natural Mattress by my sleep doctor. I can't speak highly enough about their staff and selection. In addition to the top shelf selection of mattresses, their sales staff is awesome. No pestering or cheesy sales gimmicks. Each of the sales people I talked to had worked there for a decade +. Hollis and Charles were both a huge help. The mattress I bought had a 25 year warranty and a 100 night trial, which tells me all I need to know about the confidence they have in their product. read more

Austin Natural Mattress - Mattresses Near Me - Austin, Texas

Austin Natural Mattress has a great selection and fantastic sales team. Charles went above and beyond. Hollis is very entertaining. Both are very kind, generous with their time and sharing their vast knowledge. Charles did exactly what he said he was going to do and when he said it would do it which is getting rare these days. Top notch customer service! read more

I'm surprised by the number of 5-star reviews. I haven't actually purchased anything from them (not in a long while), but my experience there was far from terrific. First, I arrived at the Allandale location to test the "Moksha" mattress. I didn't think to call first, because the Austin Natural Mattress website states clearly: "The Moksha is shown in all Austin Natural Mattress & Houston Natural Mattress locations, if you wish to come in and try it out first." So I was surprised to learn not only that they didn't have that mattress, but that they didn't stock it because it "isn't popular." I asked what was wrong with it, and the guy replied, "Nothing. It just isn't popular." That's interesting because, as a $ 1,300 (in queen size) mattress, it's really at the bottom end of the range of mattresses they sell. I'm not sure if price is a factor in their decision not to stock it, but at the very least, they should update their website. The salesman spoke really quickly, perhaps because he was trying to handle another couple who were in the process of purchasing a mattress. Indeed, even as they sat across from him and he typed on his keyboard, he was offering to answer my questions. No matter, because what I overheard was really concerning: he was offering the couple a $75 credit if they posted a Google review. Now, he wasn't telling them what to write, but the $75 credit was preceded by offers of small price reductions on various items, which surely put them in the mood to write a good review. While I think it's okay to ask customers to write a review, offering them a credit on the condition that they write a review (this is verified by QR code) seems unethical. I left the place feeling that I wanted to take my business elsewhere. read more

So happy I found Austin Natural Mattress! To provide some context, I recently relocated here and I am having some troubles with my moving truck. Needless to say I was out of luck with a bed and was sick of sleeping on a blow up mattress. Hollis came to my rescue and guided me through my mattress selection with ease. His genuine, caring, and knowledgeable approach made the decision effortless, and I left feeling peace of mind and confident in my mattress investment. Again, a big shout out and thank you to Hollis for all the help, as well as the great local restaurant recommendations for a new Austinite! read more

Austin Natural Mattress - Showroom layout - Mattresses Near Me - Austin, Texas

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This dealer came highly recommended. Shopping for a mattress or multiple mattresses can be daunting to say the least. They can get shockingly expensive these days. It's a process I consider a "grudge purchase" : something you really don't want to spend a grip on, but you probably should: which isn't exactly the most pleasant process. I recently had to purchase multiple mattresses for a cabin property that desperately needed an update. My sister-in-law was having a laugh at my expense / the prospect of me driving around alone to try out mattresses. I found several places that were oddly, permanently closed and also ended up in a few "Mattress Firms" (which I think must be a front for something!). After a lot for frustration and some laughter, my sister-in-law suggested that I try Austin Natural mattress: that she would never shop anywhere else... When I walked into the location I was pleasantly surrounded by some very interesting music playing on their house system. It was some arcane Ween music from a somewhat obscure live album. They've been one of my favorite bands for more than a few decades now, and you don't often hear their music in a retail setting! I was greeted by a pleasant gentleman wearing a Ween T-shirt & noticed he had an inconspicuous yet somewhat prominent (and esoteric!) Ween tattoo on his calf. I knew I was in the right place. If I remember correctly Charles (the sales rep) told me he had Ween Shirts for practically every day of the year & he intended to wear a different one every day. As someone that actually followed this band on some tours back in the late 1990s: this is fascinating news that brings back a flood of fond memories. We exchanged more pleasantries about our mutual Ween fandom as I sampled the wide array of gorgeous all organic and non-chemical mattresses. They have some killer ones, and for something you spend close to 1/3 of your life on: it seems wise to get something that doesn't off-gas hydrocarbons and other chemicals as they slowly break down. After trying several really nice mattresses that ranged widely in price I settled on the Avocado all organic mattress: King sized. I didn't ever think I could afford such a luxurious item, but I somehow got in on the last minute of their Labor Day sale. As a laborer myself: I couldn't be more pleased with the process and outcome of this exchange. Several months in, and I'm sleeping more comfortably than ever. The only drawback is that traveling has become more difficult because most places don't have beds nearly as nice as mine. It was great to find what I was looking for from a local dealer that believes in protecting the environment and keeping good vibes going in the community. I would second my sister's advice & recommend the community look no farther than Austin Natural Mattress when it comes time to improve your sleep comfort! read more

Austin Natural Mattress - my cave. - Mattresses Near Me - Austin, Texas

I live in Vegas and had been looking for a new mattress for some time to replace our 15 year old Tempurpedic. Having done some research in advance (all hail Mattress Underground and Reddit!), I liked what I heard/read about Naturepedic EOS but unfortunately, I'd have to drive to AZ/CA to try one out...no showrooms in Vegas. That said, I had a business trip to Austin and decided to hunt around. I saw that Austin Natural had them in many different firmness layers and models for me to finally try in their showroom. I had been dying to see what they felt like as they are primarily latex mattresses (although you can substitute for micro-coils if you prefer) but I wanted to make sure I was okay with the latex feel since I had only known the feel of memory foam previously. In fact, Austin Natural Mattress lives up to it's name and sells mattresses that specialize in safe and healthy materials for those that want organic or want to avoid chemical foam inserts, etc. Upon arrival, met with Charles who was just the nicest rep that you could hope for... helpful, laid back, and ready to answer any questions, but not "in your face" by any stretch and was completely happy to let me try different models, help me understand the nuances of each firmness level as well as the different layers that made up the Naturepedic EOS Pillowtop that I ultimately fell in love with. Cool thing about these beds is that each side of a King (for example) can have their own firmness layers and you have 100 days to change out layers if you get home and find it to be too plush or too firm. Plus, if a layer goes bad, you can just replace that particular piece and not the entire mattress. AWESOME! We went ahead and ordered with Charles and the mattress arrived a few weeks later at our home. Super easy to setup and we've been loving it so far! We went with plush coils (it's a hybrid) and not one, but two separate 3" latex inserts, one medium above the coils and one plush above the medium. It's all wrapped in an organic cotton cover and is SO soft and supportive, we couldn't be happier! Thanks Charles- that was a large purchase for us but you definitely got us to the right choice and we've been sleeping great so far!! Many thanks! read more

Austin Natural Mattress - Charles is the man! Besides being a super wonderful rep, he has GREAT taste in music. Had fun chatting about bands! - Mattresses Near Me - Austin, Texas

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They provided superior personal service to advise us on selection of the mattress. No matter what questions we had, they were responsive and thoughtful with answers. Our selection of a medium firm ViSpring mattress and topper was the perfect choice. Excellent pricing to help make a package sale! John T. read more

I recently ordered and received my 2nd mattress & topper from Austin Natural Mattress & I'm very happy. The selecting and delivery were excellent! Having a mattress built to my needs & delivered by 2 experienced people made a huge difference. I'm very pleased with Austin Natural Mattress! read more

My husband told me about Austin Natural Mattress and I was a little skeptical about the inventory they had since I hadn't heard of some of the brands they carried, but when we visited I was blown away. Their luxury mattress selection was top shelf. Hollis was super helpful as well. read more

Austin Natural Mattress - Mattresses Near Me - Austin, Texas

Zero customer service. The sales rep couldn't be bothered to get out of his chair to help us. I told him what I was looking for and he pointed to the mattress closest to him. I asked him, "why this one?" and his response was, "it was the first one that came to mind". No information about it at all. Meanwhile there were 20 other mattresses in the showroom. I was prepared to make a sizable investment in a natural mattress, so they lost a sale today. read more

Great service from Charles and an overall fantastic experience. Walked in skeptical, walked out with a great mattress and pillows. We're definitely customers for life now. read more

I was warmly greeted when I walked in on a little bit of a busy afternoon. After the previous customers were taken care of, I was asked questions about what I was looking for and price range and shown a couple of mattresses to check out and then left to my own devices to, spend some time on them and explore the store. Anytime I had questions, I easily got a hold of the guy working as soon as he was done with other customers and was able to make a fast and easy transaction. I'm all about shopping small and local and it showed when the mattress hadn't been delivered and I feared it would be sent when I was gone on a trip. I called and and they were able to adjust the delivery with the shipping company and called me back with an update. What customer service and I love my new mattress. read more

Worked with Hollis and Charles today at Austin Natural Mattress (ANM) today to purchase a new Naturepedic mattress and Rize adjustable base. Service was outstanding. Both were very friendly, knowledgeable about the products, very helpful in providing information to my detailed questions, and brought great value to the selection process. Looking forward to my new setup! Would definitely do business again with ANM. read more

This was our second mattress purchase from Austin Natural Mattress. I would recommend this store to anyone looking for high-quality mattresses and bedding. Charles is very helpful and knowledgeable. I'm extremely pleased with our new organic mattress and pillows! read more

Amazing beds, great customer service. Even gave us a loaner mattress while waited on our new one to get in. 10/10

Just wrapped up with Charles at Austin Natural Mattress and the whole process was incredible. He was super friendly, knew every aspect of the options we had, and explained everything clearly and efficiently. Would highly recommend Charles and his team when you need a good nights rest! read more

My husband and I love this place! The quality of the mattresses are top notch, Charles and Hollis are knowledgeable and pleasant (never pushy), and the customer service can't be beat. We will never go anywhere else for our mattress needs. read more

Purchased mattress protectors and are very pleased; true to sizings and no irritating off gassing. The staff is terrific and answered all of our many questions. We will definitely purchase our next mattress etc from them. btw the prices are quite competitive. read more

We have been putting off getting a new mattress because the selection process seemed so overwhelming with all the different choices. A friend referred me to this store and I am so glad it was our first stop of the day. The rep listened to our needs and was able to narrow down some mattresses for us to try. We were in and out within 45 min and our new mattress and pillows will be arriving in a few weeks. Love that they will also haul off our old mattress! read more

Charles was wonderful. I called in advance to ask a few questions about the organic kids mattresses they sold (Avocado and Naturepedic) and Charles was super helpful. Given mattresses are expensive, I decided to bring one of my children in to test out the mattresses. We ended up purchasing two naturepedic versa mattresses, Avocado mattress toppers and water proof mattress covers. Ambiance of the store was great and I never felt pressured to make the purchase at the moment. Though I did end up buying at the end of the visit! Great prices, and great products I feel good about having my kids sleep on. We plan to come back to replace our Tempurpedic in a year or so. Thanks so much! read more

Wow! These are great beds! However what makes this experience stand out is the service received. Charles Roberts, Sleep Guru, is easily the best customer oriented person i have ever interacted with. He has gone above and beyond to make sure that the bed we purchased is the right fit. read more

This was our first time shopping at this store and we had a great experience. The salesperson, Hollis, made our time in the store very comfortable, efficient, and low pressure. He was very friendly, knowledgeable and professional. After he carefully listened to us and understood what we were looking for, he thoroughly provided with information about the company and their products, and the benefits or organic mattresses. Then he patiently went through all the options that would meet our needs and only pointed us in directions that included the features that we wanted. At no time did we feel any pressure to buy a mattress, nor did we feel like he was doing any salesy techniques to get us to do what he wanted. The delivery service people were excellent: punctual, professional, thorough, cooperative and patient. The after-purchase support from Hollis and the manager, Charles, was excellent. They listened well and gladly supported our requests. The organic mattress that we bought, by Naturepedic, is extremely comfortable and great support. It has consistent feel throughout the mattress and great support at the edges as well across the mattress. In addition, the fact that is organic is excellent for people with neuropathy in their feet - instant improvement. We highly recommend this store because of their customer service, delivery services and their products. read more

Best. Mattress. Ever. We had a mattress custom made by them. Delivery was a little confusing but the bed itself is outstanding.

Excellent customer service! Hollis helped us pick out the best mattress for our needs. He was very knowledgeable and kind. We had a great experience and will definitely be back! read more

It's kind of nice to be able to walk into a mattress store and not feel like you are being bombarded by pushy salesmen. We walked into this place and were able to walk around and enjoy getting to actually lay on some of their mattresses without being bothered a bunch. The pricing is pretty high but we ended up getting one a couple of years ago and it has kept up quite well. There was definitely no chemical smell and we got to enjoy the mattress right off the get go. The lower lines do feel kind of foamy so if you want something that is comparable to Tempurpedic then you should probably look into their more expensive lines. Not plenty of parking but I have never seen their lot full so no problem! read more

I am so blessed to have entered the store and left with a mattress There is something at every price level read more

Went in to try out some of the different mattresses and Charles helped us out. I wish every sales experience was like this. Was able to tell him what we had, what we were going for and he steered us in the right direction while providing a lot of information. Very laid back with no pressure. The adjustability of the naturepedic was great and once we make a decision on a new bed, we'll be back for the mattress. read more

Charles and the team are awesome. We first came here more than a year ago when it was time to upgrade from a Queen to a King. I researched online and thought I knew what I wanted, but decided to walk into a mattress store before making such a big purchase. Best decision I made. Charles had absolutely no sales pressure at all, but was very informative. We wanted a pillow-top mattress and he introduced us to the Naturepedic EOS. The modular aspects of the mattress and level of customization were things that we immediate became interested in. We pulled the trigger, and it was the best night of sleep we ever had. After a month, back and neck pains we had completely faded away. 10/10. But this story doesn't end here. We had purchased a bed frame and foundation to go with the mattress. During the first month, the frame split or cracked. Charles made the return process easy -- even though there were a few hiccups he took care of everything. We ended up getting a Thuma bed frame and headboard, which really took our new mattress / bed to a new level. Within a couple months, we moved. The move was unexpected, but with the mattress being modular (and the bed frame being Japanese joinery), it was the EASIEST move a mattress had EVER been, and this is a KING size mattress. Wow. I moved everything myself, except for the coils. I had wrapped them in a mattress moving bag and asked movers to handle them with care. The movers ended up ripping one of the bags and getting our new bed coil cover completely covered with dirt and dust. I contacted Naturepedic directly about this, but was advised that I couldn't wash the coil cover, it wasn't washer safe. They were supposed to send me a new cover, but they repeatedly failed to do so. Their support was pretty frustrating. Against their advice, I tried to wash the cover on cold/delicate and it still shrunk, exactly like they said it would. I ended up calling Austin Natural Mattress because I wanted to exchange the plush coils to firm coils, and explained the ordeal we went through. The "ruined" coil cover actually belonged to the firm coils we had, which meant we couldn't just do an easy 1:1 exchange. Charles took care of this quickly. A year later, it was time to transition our son from a toddler crib to a full mattress. Without thinking and without hesitation, we returned to Austin Natural Mattress and got the Verse Naturepedic mattress. Our son immediately loved this bed. I am sure we'll buy another mattress in a few years, and it will be from here . 11/10. read more

Buying from Austin Natural Mattress was such an easy and pleasant experience. Hollis was so knowledgeable and helpful. The product line was a good array of materials and prices. Hollis did not push us toward a product or pressure us but was so helpful in answering all our questions. We zeroed in on the best value for our needs. read more

Shopping for a mattress here is a very enjoyable and seamless experience. Charles is super chill and is truly a sleep guru. We were in and out in a flash and felt like the value is great. Really would recommend this spot! read more

best in the city... we've bought 6 mattresses here they are high quality and Charles will never pressure you. Love this place.

Highly recommend coming to the store for the expertise. I had done a little bit of research about the store and natural mattresses. We came in yesterday and was greeted by Steve. Steve was friendly and answered all of my questions. He asked good questions and wasn't pushy. It was obvious he was an expert in his field. I mentioned we were sleeping on a tempurpedic and it was too much of a heat sink. Steve provided insight that the waterproof mattress cover I was using was making it worse and ways to offset it. We ordered a Hybrid 10 (mattress), sheets, and mattress protector. Ps. The prices were different than what was listed online - not sure why. read more

I scoured the internet in search of an affordable, non-toxic boxspring or mattress foundation, and this was by far the best option I could find! The 5 inch height works well with our new Avocado mattress. Very happy with the product and the prompt delivery. My only constructive feedback would be that I'm not sure I received a confirmation email after purchase. Otherwise, seems to be a great product, and I feel so much better knowing that this is a safe product for myself and my family! read more

Great salespersons excellent product. great delivery service. excellent overall services. Not to mention Wonderful sleep. Definitely buying my next mattress here once in need of another mattress. Highly recommend buying your mattress from here. read more

Best customer service ever. The sleep gurus guided us to the best solution for us for mattress and pillow. Now sleeping much better and grateful for it. read more

I can't say why or what, but Steve at Austin Natural Mattress went way above and beyond for our family. When a store does something so incredibly badass, you have to call it out, right? That said, even before the badassery, Steve took his time and let us test drive the mattresses at our pace. He's smart enough to offer his opinion yet let you figure out your own path to purchasing one. This is the third mattress we have purchased from Austin Natural Mattress. I can promise you it will not be the last. read more

Great experience. Was helpful and not pushy at all, we took several hours deciding which bed. Best selection of natural mattresses. If you are earth conscience and you don't have a natural mattress-don't talk to me as you show your true colors read more