I walked in on Tuesday in dire need of an upgraded mattress for my back and shoulder pain…read more Mattress expert Jake guided me in the right direction. I was a little scared of the price tag on the tempurpedic but once I laid on it, I was sold. With easy financing options and lightening speed delivery, I was enjoying my new mattress 2 days later. Thank you!

This is our second time buying a mattress here and this time we took more time to research and try…read moreout the different options in the store. Shoutout to our salesman Gilberto (Gil) for being patient and thorough throughout our encounter there. I liked that he wasn't pushy and gave us our space to try the different beds and discuss our budget, but also provided his honest opinions on what would work best for our needs. He also got us a good deal on our set with the sale going on as well.

From the moment you walk in the showroom to delivery this company is A+…read more They keep you so informed on every step. Kelly was our sales representative super informed on her stock. Very impressed with the whole company. If you need furniture go see them ..

Stopped by to check out this furniture store. Pretty cool a lot of their furniture is made in…read moreDallas, Texas. Although they may have some foreign stuff, the majority of it looks to be Texas made. Friendly staff, decent selection of furniture for the home. Unfortunately, was not able to find what I was looking for this visit. Prices appear reasonable, and is openly displayed.

Update: After Andrew, the owner saw my review hours after I…read moreposted it...he called me irate. He yelled at me over the phone, told me that since I was unhappy about my delivery then he will refund me that charge ($50) and I can come pick up my mattresses myself. He hung up in my face. Later on that day I got a call from a different person that said he was bringing the mattresses. I received them almost a hour and a half after that. I'm happy with the mattresses thus far. I checked them upon arrival to ensure they were what I purchased. I was relieved that they decided to deliver the mattresses because after being yelled at by Andrew, I was afraid that I'd needed a male or even a police escort to be with me when I picked up my mattresses to ensure I wouldn't have any issues. I'm still speechless that a business owner would behave this way with a customer, a woman and a complete stranger. Completely out of line. My review stands as is. I DO NOT RECOMMEND this business. This 1 star review is based on one person's rude and unprofessional manner. I purchased July 8th three mattresses. I needed delivery on July 21st. There is a lot of mishaps between the 21st until now on both ends. Samantha helped me once and she's was great and did her best to help. I missed her messages about delivery one night and I take responsibility for that occurrence. My work day & hours and their delivery days didn't line up for a few weeks since July 21st. Not upset about that. I communicated with different people and received conflicting information once or twice but still wasn't upset. It was annoying but not a deal breaker. I even upgraded my mattress and paid an additional $200...more of my money spent with them. I never had an issue with the owner. He's a cool guy but some of his staff needs to be schooled in customer service. After all of the delivery mishaps on both sides, customer and business, a delivery time was made for Saturday August 2nd between 2-4pm. I communicated that I'd be working that day but I could leave office for a hour in a half for lunch and meet them at my apartment so they could deliver my mattresses. I also told them that I couldn't do this after 5pm as it was too close to my clock out time of 7:15 pm. I was given a window between 2-4 with a 30 minute heads up. Prefect! I called Saturday August 3rd to confirm. I was told that the delivery driver the night before had an incident and couldn't make it in to work but that there was a sub called in that would help. I was suppose to get a call back to confirm those details between 12-1 PM but I never did. 5 PM came and went and as I told them, I could no longer leave the office until 7:15. I called at 5:29 PM to check in, no answer. They called back at 5:32 and I was busy...a mishap. At this point I'm frustrated yes but not upset. I called this morning a little before 11 am to see when the next delivery window was. A guy answered and at first he told me he couldn't see any information until he was in store. He said the store wouldn't open until noon. But he asked my name and that's when things went awry. He proceed to have an attitude with me, was very nasty in tone and proceeded to say he'd contacted me multiple times for delivery. I do not know who this individual is. It sounded as if he'd received complaints from other customers and decided to have a nasty attitude with me because of it. I was never rude to anyone, I never complained up until now, I didn't have an issue until now. To the owner, please teach your employees to have manners and to check their attitudes at the door. To call and receive that type of energy from that individual was insane considering I have not shown any aggression or frustration with anyone regarding my purchase. Life happened on both ends. I thought I was contributing to a small business in my neighborhood. I did not do so thinking I would be bullied over the phone over this purchase.

Great place to buy a mattress from and amazing deals! The service was fantastic and they helped me…read moreget exactly what I wanted at a price that worked for me. They also sell adjustable bases which are a great upgrade to your everyday life!

I've owned a few Joybird pieces (big fan of the brand as well as All Modern) over the years and the…read morequality is exceptional. Even though I'm set on furniture, I often get bored and find myself changing things up every couple of years. Visiting this showroom allows me to do so with simple changes such as swapping out accessories. The showroom is well laid out and visually appealing, especially to someone like myself with a degree and background in interior design. Details are so important to me. When they have sales, lookout! Some of the best deals you can get. You've gotta know when to shop. Not long ago I purchased a couple of round pleated pillows for the accent chairs in my living area. Love that I'm treated the same whether I'm buying a $4,000 sofa or a couple of hundred dollars in throw pillows. Lovely showroom and lovely sales team. High quality items.

I am really disappointed in my sofa warranty. I purchased the pet insurance and was told by my…read moresalesperson that they would send a new cushion or make it good as new if it was ruined. That is not the case at all. I just received my "settlement" offer of $500 to keep my sofa as is after spending almost $4,000 on my sofa. There is only damage on one cushion and they will not replace it. It's a leather sofa and no one I have contacted is able to clean it (and certainly not repair it for $500). I feel duped and will never buy another piece of furniture from Joybird.

We had an excellent experience at Mattress Gallery Direct. The owner, Austin, was incredibly…read morehelpful, knowledgeable, and patient with us. We needed a very specific setup for my husband, especially after his recent surgery, and Austin took the time to walk us through everything without any pressure. What really stood out was how detailed and knowledgeable he is about the products. He didn't just give surface-level information -- he explained the materials, construction, support systems, and what would realistically work best for our situation. That level of insight gave us real comfort and confidence in making the right decision. It was also reassuring to know that our mattress will be manufactured after our order is placed -- not something that's been sitting in a warehouse. That made a big difference to us. I'm usually someone who overthinks larger purchases and second-guesses afterward, but this time I left feeling completely confident in the quality, pricing, and service. Austin also explained the delivery process clearly, and from other reviews it sounds like the delivery team is just as professional as the in-store experience. We're genuinely looking forward to the next step. We also want to sincerely thank Austin for his military service. It means a great deal to our family. Highly recommend.

They gave us great information about the mattresses and didn't rush us into deciding. Very…read morepersonable and informative. Best part they are veteran owned. Our mattress was delivered the next day.

My husband and I stopped into the store May 17th and had great service by Angie who helped us…read moreconfigure our sanctional and texted back and forth with me a lot! I placed an order for a sectional during sale (May 22) as we were told this discount was best yet to find out this 35% is available on every holiday. I was encouraged to order now, even though my home was not built yet in order to take full advantage. I was reassured (in person) that I still had a 60 day trial period and they'd honor that if we hated it. This was my reason for placing the order with that specific store. Unfortunately, our home took a little longer than we anticipated to complete. I sent a message July 16th asking to extend our delivery to later (so that I could actually take advantage of the 60 day in home trial). I was told it had to be release 7/23 and to anticipate 2-3 weeks for delivery. They could not hold. To make matter more complicated, I was not getting email notifications from FedEx and they dropped the sofa off without our knowledge (at property that was still under construction. On 9/23 I got a text reminder that 9/25 was the end of my "in home trial". I immediately responded how we were still not in our house and haven't set it up. I asked what happened if we didn't have all the parts etc. they told me if anything is wrong the warranty would cover it and encouraged me to open all the boxes (20+!?) to verify everything was there. I said "gosh I don't think that's physically possible". To where they said " ...just keep us in the loop... we should be able to figure something out...". January 18 just as soon as we got everything set up, I texted that the anything table is not the right color, and wasn't functional in the current set up. While they were friendly about it- the answer is that I am outside the 60 day trial window. They wouldn't even offer to exchange it for any entire additional section- which would benefit them (costs more). So, I am stuck with a non functional anything table that looks horrible. I cannot provide a positive rating because customer service is 75% the reason we chose Lovesac. We are very disappointed!

I would like to say that I have a super awesome couch right now, but LoveSac cancelled my order…read moremidway through ordering online. However, their financing company, still has a pending charge. The financing company says that LoveSac has to cancel the order and even though I have a charge and an order # that was cancelled, the reps from LoveSac have no record of my order. Everyone keeps pointing fingers at the other company, meanwhile, I don't have a couch, I have financing that has a pending charge that won't go away. The rep at the store, was AMAZING. Other than that, the purchasing process (or lack there of), has been a complete nightmare of hours of emails and phone calls with reps from both companies with zero progress or actual solutions.

We rented furniture from CORT, and they exceeded our expectations! The furniture delivery…read morerepresentatives, Felix and Yannic (I didn't catch the spelling), were wonderful. We loved our furniture, which included full living room, dining, and bedroom sets with all matching furniture. All of the pieces were in great condition and looked lightly used, as we expected. The couch was surprisingly so comfortable, and the furniture looked really nice. I would absolutely rent furniture from CORT again.

Went to the Outlet Center in north Austin. Their website says it is an Outlet Center and gives an…read moreaddress, so it was easy to assume that you could view furniture there. But nope, it's just a pick up and storage location. IF THE ONLY WAY TO BUY IS ONLINE, then don't call it an outlet center. Make it clearer.

I purchased a mattress from this business and selected the wrong bed. Ryan replaced the mattress…read morewithout any hassle. I highly recommend this business. They are extremely professional and will do business with them in the future. Outstanding Customer Service!

Good price good service they will take care of you if you need q matrice good soft beds go let him…read moreknow or make an appointment