We had an excellent experience at Mattress Gallery Direct. The owner, Austin, was incredibly…read morehelpful, knowledgeable, and patient with us. We needed a very specific setup for my husband, especially after his recent surgery, and Austin took the time to walk us through everything without any pressure. What really stood out was how detailed and knowledgeable he is about the products. He didn't just give surface-level information -- he explained the materials, construction, support systems, and what would realistically work best for our situation. That level of insight gave us real comfort and confidence in making the right decision. It was also reassuring to know that our mattress will be manufactured after our order is placed -- not something that's been sitting in a warehouse. That made a big difference to us. I'm usually someone who overthinks larger purchases and second-guesses afterward, but this time I left feeling completely confident in the quality, pricing, and service. Austin also explained the delivery process clearly, and from other reviews it sounds like the delivery team is just as professional as the in-store experience. We're genuinely looking forward to the next step. We also want to sincerely thank Austin for his military service. It means a great deal to our family. Highly recommend.

The manger was extremely helpful, amazing customer service. He helped us find a great fit for usread more

I do not want to ding the store I just want to ding the product. I have tried this mAttress to no…read moreavail. It is NOTHING like the one I tried in the store. I cannot turn over on it due to the depression that shows up when I lie down. Their warranty service is really bad. I could not load the pictures below to their site for warranty coverage even though I could easily locate them here I hate that I have to give the store name but they won't let you review a PRODUCT. Never spend the money for this mattress In my opinion, it is overpriced,their warranty is useless.

Selection great, customer service no. Long story short the manager will not help you with any kind…read moreof paperwork. Will not listen to any questions you may have and be told he can't do anything. The manager is the stereotypical sleazy mattress salesman. Go across into wolf ranch.

Nov 22, 2025 review: ---…read morePlenty of mattress options of firm, medium type. They usually keep the good brand mattress on display like Sealy, stern and foster, tempur-pedic, Nov form. Staff was generous and let you sit, lay down on the bed. Pretty good place to try out your options.

Came here for the first time and had a really great experience. The store is spacious and has a…read morewide variety of mattresses, which makes it easy to compare and actually try out the differences. I was helped by Steven and Andrew, and both of them were super friendly, chill, and patient. They didn't pressure me at all, just let me take my time to test out different options until I felt comfortable. It's rare to find sales staff that are this approachable and genuinely helpful, so I really appreciated it. The selection here is solid, and I like that they carry options at different price points so you can find something that fits your budget without sacrificing comfort. I haven't made my final purchase yet, but I'll definitely be coming back soon when I'm ready. Great service, good vibes, and quality mattresses--highly recommend!

The service here was exceptional. We had trouble getting connected to the right online financing…read moreportal and they went the extra mile helping us straighten it out. We LOVE that mattress too!

Bought one of their top of the line organic mattress from them in 2016. Mattress and purchasing…read moreexperience was great and we loved the mattress. However some of the springs have just started popping up and the mattress is extremely uncomfortable now. We have a section that is raised about 1-2" above the rest of the height of the mattress. I just started the warranty process so I'll update my review when an outcome is reached.

I met with Travis and he was a joy to work with. He helped me pick out a mattress and box spring…read moreI'm so glad I called him this morning. Thank you Travis. Carolyn West

My experience with Andres was outstanding. He went the extra mile to make sure I got what I…read moreordered. He is courteous and professional. The delivery was timely, however incomplete. The mattress protector was missing. Called immediately and I was able to do an in store pick up rather quickly. Overall, I am well peased with customer service.

This is a nice family owned business, I purchased the queen sized phoenix pillow top mattress and I…read morelove it! The salesperson was kind and informative, let me make my own decision no pressure. I recommend Austin Discount Mattress.

Exceptional customer service! Beat big box store prices. Monica was so nice and didn't pressure us…read more Lots of great floor models to try out. Delivery was on time and went smoothly.

My boyfriend and I are appalled by how we were treated in the Georgetown location. We were simply…read morebrowsing around for a new mattress because we were moving and we were looking at the tempur-pedic mattresses because those are our favorite and the sales person came over and told us not to touch them because we couldn't afford it. I have never been told that before at a mattress store, I understand we look young but we were serious buyers and potential, but after that I will never being doing business at that location again. We just said thank you and left. I hope no one else has to experience that.

We bought our mattress at the Wolf Ranch store at 1015 West University Ave in Georgetown. Manuel…read morePalmeiro (Manny) was excellent to work with! He was informative, listen carefully to our needs and showed us exactly what we needed. Everything he told us we accurate and has come to fruition. The delivery team was polite, professional and timely. A great bed at an excellent price.

I purchased a king sized Harmony 1" layer gel memory foam 1" firm high density foam (with 918…read morepocketed coils) mattress from this location. When I initially contacted this location via phone, I was advised that I needed to make an appointment to come to the store; which I did. When I entered the location at my appointment time, I was greeted by a friendly employee. Once I explained the type of mattress I was looking for, the employee helped me narrow down the my options. On the same appointment, I made a down payment on the mattress and had a structured payment plan (interest free) thereafter. Toward the end of the purchasing process, I worked directly with the owner of the establishment; Candace Douglas who is personable and customer centric. Great process from start to finish!

Don't Use "Mattress by Appointment" in RR…read more I am new in Round Rock and went to the above establishment at 1728 North Mays Street Mays because of a business card stating that the owner, Guthrie Shavor, sells mattresses at a 50 - 80% discount. I went there, laid on the mattresses and picked out one that I thought was good. He charged me 600 (one of the cheapest) and delivered it to my duplex the same day. It was extremely uncomfortable and I asked to return it, as many good mattresses are guaranteed and returnable. He asked for pictures proving it was sinking in the middle. I submitted them to the specs he gave me and he asked for more. I said it was sitting on the floor and he said the warrantee won't cover the mattress unless it's on a piece of furniture. A platform bed does not cause the mattress to act differently. He said that he'd get the warranty to me and did not, nor did he stand up for the warrantee. There is no guarantee When I went to see if the warrantee actually stated this, I found that my mattress was a "Golden Mattress", a company from Houston, and the Golden Essence, which I bought from Guthrie for 600, costs $295 new from the factory. He marked up the mattress 200%, or double!!! I see at the bottom of the receipt: "All Sales Final, No Refunds". Guthrie should add "No guarantees, no warranties". This man is unethical, he lied and mislead me and wouldn't back up his product. My back hurts from sleeping on this mattress and I can't afford a new one after I blew $689.50 on this one on 11.12.22. It breaks my heart, as a friend bought me this and wasted his money. I don't want for anyone else to make this mistake. Don't Use "Mattress by Appointment" in RR I am new in Round Rock and went to the above establishment on Mays because of a business card stating that the owner, Guthrie Shavor, sells mattresses at a 50 - 80% discount. I went there, laid on the mattresses and picked out one that I thought was good. He charged me 600 (one of the cheapest) and delivered it to my duplex the same day. It was extremely uncomfortable and I asked to return it, as many good mattresses are guaranteed and returnable. He asked for pictures proving it was sinking in the middle. I submitted them to the specs he gave me and he asked for more. I said it was sitting on the floor and he said the warrantee won't cover the mattress unless it's on a piece of furniture. A platform bed does not cause the mattress to act differently. He said that he'd get the warranty to me and did not, nor did he stand up for the warrantee. There is no guarantee When I went to see if the warrantee actually stated this, I found that my mattress was a "Golden Mattress", a company from Houston, and the Golden Essence, which I bought from Guthrie for 600, costs $295 new from the factory. He marked up the mattress 200%, or double!!! I see at the bottom of the receipt: "All Sales Final, No Refunds". Guthrie should add "No guarantees, no warranties". This man is unethical, he lied and mislead me and wouldn't back up his product. My back hurts from sleeping on this mattress and I can't afford a new one after I blew $689.50 on this one on 11.12.22. It breaks my heart, as a friend bought me this and wasted his money. I don't want for anyone else to make this mistake.