If I could give this place 0 stars I would! So I had several items of furniture that I wanted to sell. Scheduled the person to come out and take a look. She was very interested in the fossil stone top coffee table from John Williams and a lamp and end table. The rattan futon she didn't really want to take even though it had never been slept on, used as a couch, and cost almost $2,000. Finally said she would take it. Had a very expensive Century sofa, almost $3K new. Said it looked a little dated because of how large it was but would definitely take it. My husband was pulling it out from the wall and she said that wasn't necessary.
Took about a week to get the quote back for what they thought they could sell for, arranged for the movers to pick up, and we were on our way. Had all the stuff ready to go for the movers, and they were in and out of here in about 20 minutes.
Got a call the next day from the Consignment Center to say that the back of the couch was faded and they couldn't take it. Odd since it's always been up against a wall. See above that my husband had offered to let her look at the back. We would need to pick it up that day, or they would put it on the donation truck the next morning. Well, it was around noon, both my husband and I were at work, and we don't have access to a truck. We were told that we would be mailed a donation receipt. Which we NEVER got. I wonder if it was actually donated or if it's sitting in someone else's house right now....
So I get a check from them. Unclear from the amount what was sold and for what amount. So I call and all they want to talk about is reducing the price on the remaining items that have been there over 30 days. The coffee table was $2800 new, they were listing for $499 and after 30 something days want to reduce the price to $199. What???? She said they will have to call back with details on the check. When I get a call back, there is a deduction for an hour and a half of moving and other "miscellaneous charges". She points out that the agreement says that they can deduct credit card fees, check verification fees, and the like. Although they can't tell me exactly what the reductions were. I say there is no way it took an hour and a half. They were only here twenty minutes and I live 15 minutes at most from the store. I tell her how unhappy I am about the sofa and how that was handled. I end up getting a refund for a half hour moving. I tell them they can reduce the sales price on the items according to the agreement. And oh - the item that sold - the futon that she really didn't want to take.
So a couple more items sell. More miscellaneous charges that no one can explain.
Then I get a call to discuss my remaining items. I call back the next day. Say who I am. The guy on the phone looks up my name, finds me and asks why I am calling. I say I was asked to call back. He says he'll have to find out who called. I tell him the name and he says why did she call. I said I told you, she just said to call back. He says I don't know why you are sounding upset and I said in a slightly raised voice, I have had a very bad experience with the store from the beginning and I am very unhappy. And he HANGS UP on me!!!!!
5 or 10 minutes later I get a call back from someone else at the store, and she says she is calling to discuss the status of my items. I said you know the last guy hung up on me right? She says yes, he said you were yelling at him. I said I didn't yell at him, my voice is actually louder with you because I am so angry. She says, well, you know, kids these days. REALLY!?
So basically now they want to sell the furniture for next to nothing $150 for the coffee table, or we can "donate" it again.
To recap - avoid this place like the plague. You will get more in the long run by having a donation truck come pick the stuff up and get a tax write off. It is inexcusable that they don't stand by their initial evaluation of the products. What was the point of coming out to look at the furniture if the moment they received it they said they couldn't sell it. Unless of course they donated to an employee. And they can't explain the deduction from my check other than to say they are "miscellaneous"? And then employees hang up on you and they all think that's ok? read more