Generally speaking, mattress shopping sucks…read more Sifting through marketing jargon across what feels like an endless number of mattresses makes comparing alternatives exhausting. The cost of a mattress also increases the pressure to make the right choice. And on top of that, you're trying to solve an already hard problem while running on poor sleep -- otherwise, you probably wouldn't need a new mattress in the first place. Shane and Shannon dramatically improved that process. They started with my body type to determine which sleep positions and mattresses were most likely to work well for me, which helped narrow what I needed to focus on. They encouraged me to keep coming back over the course of three days without any pressure to make a decision. They also assured me that if I made a good choice but not a great one, they would allow me to return the mattress and support me in repeating the process until the right fit was found. It's also worth noting that, as an independent shop, they're not required to push specific products. That leads to more candid feedback and a curated product line based on what they're seeing actually work for customers. I'm grateful to have had such great partners in helping me navigate my way to a good night's sleep.

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.

It was such a genuine and straightforward experience to shop at this place. Great prices and great…read moreambiance to shop around in the store. Mike was very helpful and amazing in communicating throughout the process of my mattress arriving at the store. 10/10

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

I have a mattress I've always been in love with, but it's 10 years old and, and in the past 9ish…read moremonths, I've notice it's sagging. I really didn't want to have to buy a new mattress, especially right now, but here we are. The mattress I have (a Beautyrest Recharge Worldclass) is no longer made, and I was finding conflicting information in forums on what people recommended. I saw reviews about Robert here, and was hoping he could help me. He knew exactly what mattress I was talking about, and said that would help him find a similar mattress for me. I knew the firmness I wanted based on what I had bought combined with buying a plush mattress for my guest room that everyone raves about, but I can't sleep 1 night in there without feeling like I'm sinking. He had me try about 8 mattresses. The 8th one felt Exactly like my old mattress before it started sagging. It was just this feeling. I went back to a couple of the others (which were more expensive) to make sure. Robert was so amazing the whole time. Calm and just explaining the differences. I ended up choosing a mattress that Factory Mattress itself makes. It's called the Milton. It's similar to a Serta, I think. I had it delivered yesterday (they took my other mattress), and I slept so well! I wasn't expecting to on the first night. I always wake up in the middle of the night, but this was one of the best nights in many months. Thank you, Robert!

Bought my mattress 8 years ago from Robert, and when i returned to shop for a replacement (due to…read moresagging), he suggested i go through the warranty process. After that was completed, I returned to purchase a new mattress but Robert was not available and another salesman assisted me. I was happy to complete the warranty process (which was fairly simple), I now find myself wishing i knew more about the refund process than i was told. First, the refund was a credit with the store, not an actual refund of cash. Second, although the refund could be used on any brand mattress FM sells, the warranty on the NEW mattress has the same expiration date as the OLD mattress. That is, the 10-year warranty on my new mattress will expire in two years. Third, i was told if I'm not happy with the new mattress, too bad. There are no exchanges or returns on mattresses purchased with a warranty credit. So looks like I'm stuck with a brick of a mattress that is nothing like the comfy one i tried in the store. Caveat emptor.

This location off of South Congress is a little difficult to find but I'm very happy that we ended…read moreup getting there! My boyfriend has previously owned a Tuft & Needle mattress which is why I really wanted to check this store out for our new king mattress. After checking out competitors like Casper and Purple, we ended up ordering their "Mint" mattress after trying it out in store. The mint mattress is their middle range mattress which focuses on cool sleeping, reliable support, and elevated comfort. I love it because it's considered medium firm but softer than their original and is ultimately optimized for side-sleepers while being slightly more plush for pressure relief. I previously owned a queen spring mattress and this is a major upgrade! If considering any of the "bed in a box" options, I would highly recommend you check out Tuft & Needle as it blew Casper and Purple away in terms of comfort and price.

Could not be more greatful to Judy and Sophia for helping me find the right mattress + providing me…read morewith a massive discount on additional products when i wasn't completely satisfied. Overall amazing experience!

Mak was great - came in Labor Day weekend and took advantage of the sale. I had done a lot of…read moreresearch and knew exactly what brand I wanted, just was deciding between a couple of mattresses. I was not hard sold at all and encouraged to lay full body on every mattress I wanted to. I ended up purchasing right from the store because it was cheaper than buying direct from the brand website. FYI, I purchased a dream cloud. I have not received my bed as I had specific delivery date requirements, but I am optimistic that it will be exactly what I need!

After being ripped off by Mattress Firm, We purchased two new NECTAR mattresses. way more…read morecomfortable than the Sealys were. I fully recommend them over Sealy. after a year with them, I bought a third one for my mother. my advice from experience... don't shop at Mattress Firm! buy a NECTAR online instead. Great mattresses. Great service. Great warranty. No B.S. 365-Night Home Trial Forever Warranty Free Shipping & Returns

Came in to buy a new mattress. Ryan was extremely helpful and patient with me while I was deciding…read moreon which one to purchase. Come in and ask for him. You won't be sorry!!!

We went here on Black Friday looking for a king split. The salespeople were busy but did get to…read moreus. My issue is that they started their pitch with the high priced black series without asking us our budget. Fine, but then we get to the nitty gritty of the BF sale with the free adjustable base. The sales rep then leveled with us that the base mode "was crap" and that he would quote us with the upgraded model which added substantially to the price. The crappy base model was just a bait and switch to get us into the store. Then he did the whole "this price is only good right now" which was followed by his offer to call another store to price match. Bottom feeder sales tactics on display! We walked out and got something comparable at another local store for $1300 less, aka a real BF deal.

I ended up returning two mattresses that I bought from the store. While the mattresses did not…read morework out for me, I have nothing but great things to say about the store and employees. I thought they were very knowlegeable and very helpful. In the end, the return process was extremely easy and my money was refunded immediately. One thing to note is that delivery/pickup fees can be 250, so it can get a tad expensive in the return process. That being said, I would have no problem doing business with them in the future.

Stopped here today to check out a wider array of natural mattresses than we were able to see at…read moreother showrooms. The showroom is amazing with lots of beds and pillows to try. We left the store with an Avocado queen, a topper, pillow and an adjustable base. Charlie and Hollis run a well oiled operation and neither put any pressure on us to buy today. I had a great time watching how well they managed the busy store. I felt like they could probably actually finish each other's sentences which allowed them to help all of us; where one left off the other seamlessly picked up. What a great shopping experience. I can't wait for our new bed to arrive! If you want to go organic (surprisingly not as expensive as I would have thought) this is a great one stop shop...and we went to several.

I never thought I would write a great review about buying a mattress! But, this experience has…read morebeen one of the best, in any type of buying experience. My Fiancee and I arrived from out of state a week prior, and our friends who moved out to Austin area a year prior, told us to go to this place. We met Tamara at the door, on a Sunday, as soon as they opened. Another couple came in at same time we did. She did a GREAT job handling both of us. (* I used to work retail, and know it is hard to juggle more then one customer, especially if only one on floor) She helped us, and other couple with a smile, and talked to us, like we have known her for awhile. She did sound like some sales people, where you can tell, they have said this same speech or descriptions of items a hundred times. LOL. She was very pleasant, and answered all of our questions. We went in, not thinking we were going to buy that day. But, on the third bed we tried, we fell in love with the Camellia King....OMG...so plush....and so comfortable! We like it mid-firm, and not feel like sinking, but not stiff, and this was PERFECT! We ordered the bed that day, and got it delivered about a week and half later (*we had brought a Queen bed with us from other state, but heard they provide a loaner if needed). The delivery guys called, and said they were going to be early (again, a first for items being delivered). They came in, set up frame, box spring, and bed (up a flight of stairs, and bed is heavy), quickly and efficiently ! They were in and out under an hour! I would recommend this place to anybody that is looking to have a great sales experience (no pressure), and find a great mattress and great service all around!

The service here was exceptional. We had trouble getting connected to the right online financing…read moreportal and they went the extra mile helping us straighten it out. We LOVE that mattress too!

Customer service and knowledge of the product excellent the selections of furniture that they do…read morehave are so beautiful and handmade. I really like their yard art as well. You have to go check it out..!!!

I discovered Austin's Furniture Depot after my visit to Upscale Cheapskate. This local furniture…read morestore has a Keep Austin Weird vibe. In fact, all their Austin signs and Keep Austin Weird signs were a draw to venture into the store. Austin's Furniture depot is located on Burnet Road and offers a unique mix of new furniture, statement pieces, and items from local artists. This is not your typical furniture store. Surprisingly, the Austin signs are quite affordable. I asked Shawn one of the store managers, what do folks do with all these signs. He responded by saying the put them in their homes and businesses. One of the eye-catching items in the addition to the signage, are the abstract and unusual artwork covered in shiny glass. I love abstract anything, therefore, I was very intrigued. They also had some individuals featured in the pictures with bold and colorful features. Shawn was friendly, knowledgeable, and very pleasant. He asked what I was looking for and took time to point out some potential selections. It was an overall very engaging and pleasant visit. Will definitely drop in again...

This store is such a helpful resource when embarking upon the daunting task of finding a new…read moremattress. With so many direct-to-consumer mattress companies taking over the market, it's easy to get lost in a sea of write-ups and online reviews that leave you utterly confused about what makes a bed comfy and high quality without actually getting to check it out in person. Our Sleep Guide comes to the rescue with a wide range of online brands ready for you to test out. The folks who work there are friendly, knowledgeable, and low pressure. We arrived with a short list of beds to try and walked out with confidence about our pick. Even better, you can order through Our Sleep Guide for the same or better savings without sacrificing the sleep trial or warranty. A great overall experience!

My husband and I stopped by here to test out a few mattresses after doing our online research on a…read moreHelix mattress. 1) it is great that this option is available given that there are so many direct to consumer higher end mattresses 2) as other reviewers have mentioned they do not pressure you into buying onsite at all. My husband and I took our time testing out mattresses with input from a sales floor employee. 3) and lastly - their prices are lower than what you can get directly from a the mattress providers. They are not lying when they tell you they offer lower prices. They are able to apply any available sales prices from Helix, Avocado, etc. and they have the ability to add discounts on top of that. My husband and I were not sold but then we went home and crunched numbers before going with ordering from OSG. It was hundreds of dollars difference for the same product. Our shipping was slightly delayed but overall not a huge issue for us.