Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

This Tempur-Pedic store is a bit hidden away in the Arboretum, but it's absolutely worth finding…read more We originally walked in just looking for a quick pillow for my wife, who's a side sleeper dealing with some neck issues. What started as a simple stop turned into a great experience. We walked out with four new pillows and even found an amazing deal on a few mattresses for our guest room, which we had been meaning to replace anyway. The real standout was the salesperson Will, He was incredibly knowledgeable and took the time to understand exactly what my wife needed. He was able to pinpoint the issue right away without any pressure or overselling, and guided us to the right products. It made the whole experience easy and surprisingly enjoyable. If you're looking for quality sleep products and actually want helpful guidance, this flagship store delivers. A hidden gem with excellent service.

Do Not order online through this company - If you wish to return anything - EVEN unopened items…read morethat were delivered within a day - They absolutely refuse... I have 4 different beds from this company and a ton of pillows and sheets --- Ordered 2 new pillows online and made a mistake and received pillows I didn't want. They absolutely refused to discuss - The email rep stated they consider matter closed and would not continue conversation... Due to this experience will be using Sealy in the future - its really too bad - they were 100% my favorite product

We were very taken care of. I suffer with eczema and they were incredibly knowledgeable and helpful…read moreabout products that would be best. Beautiful selection of products! Heidi and Arianna were incredibly friendly!

Many of these negative service reviews really surprise me! I almost always go to this store sweaty…read moreand sans make up after jogging or spinning--today I went in with my 5 month old puppy after a walk. The employees are always courteous and helpful. They were super sweet to my puppy. I have never experienced any judgement about my attire. Today, my trip was to replace some missing wash cloths that match the bath and hand towels I had purchased on a previous trip. Not a big sale and the people at the store were super kind to help me locate the correct style and color. As to the pricing---yes this merchandise is expensive. But I do think that is because of the quality of the fabrication. If you are looking for inexpensive linens, there are literally hundreds of other options. If you are looking for high quality, organic, cool sleeping linens those are expensive here and everywhere. I appreciate the curation of the store. I have purchased many pillows, bath linens, bed linens, duvet covers, and accessories. I think they have nailed the unique casual chic style that is so associated with Austin. I would recommend a visit if you're in the area and looking for high quality home decor and linens. Thank you for your store!

A wonderful gem of a store I'm so glad we visited. Found our coffee table here. Yelena was a joy to…read morework with and very helpful. She not only helped me find exactly what I wanted, she created a list of items I loved but want to purchase in the near future. A great experience with great people and beautiful furnishings. Highly recommend.

I flew into Austin to meet with my designer at the Four Hands showroom, and wow--what an incredible…read moreexperience! The space itself is stunning. Ever corner is filled with beautiful furniture, art, and accessories that feel so thoughtfully curated. The design aesthetic is just next-level. The staff was amazing, super knowledgeable, friendly, and professional. I highly recommend Four Hands and check out this stunning showroom.

They used to be good with previous owners Russ but now this is owned by big cheat. Amber Leigh and…read moreBlake Pendergrast. I paid $6000 (full amount) in advance but they never delivered. I had to go to Cops and currently they are on Run. Don't give a penny to these guys. Here is the entire story-. Amber and Carlos (Store manager) did the deal for certain furniture. Amber asked for the complete payment before delivery and Carlos insisted as well. They also said if I pay upfront by cash so they will give me more discount so I paid 1000 dollars in Cash, 4650 Dollars in Check and 100 dollars from credit card. By August 1st week when I received my credit card bill I discovered that they had charged 150 dollars from credit card so I called Carlos (Manager) for the same and he told me that they are in process of changing the location. He did not share any contact information of Amber who was the owner and whom I dealt with. I tried to follow up many times but the frequency of answering the calls dropped. I tried to contact Mattress & Furniture Liquidators by all possible means (Facebook, Phone calls, Company's website) but all in vain. Although they initially mentioned on Facebook page that they will deliver my stuff on time (25th of August) but later they removed their Facebook account too. After multiple follow-ups, Carlos told me that the he is quitting his job and after insisting a lot he shared Amber's Contact number. When I called Amber (owner) she abused me and said that she has nothing to do with Mattress & Furniture Liquidator and her fiancé (Blake Pendergrust) is the owner now. I had no choice but to reach out to him on Facebook as I did not have his contact number. He replied on Facebook that my furniture will be delivered but later he never replied. Eventually, he blocked me from Facebook. Now I have no one to go to. Over the period, we (Me and my wife) had a lot of mental stress and no furniture is delivered. We feel cheated.

I got my mattress, boxspring and frame here shortly after I moved into my new apartment in Austin,…read moreand because my cash budget was tight, Russ was able to suggest the option of financing it over time, with a plan to pay it off in time to avoid interest charges. Russ, the owner, was honest, forthright and dedicated to making sure once I was set on purchasing a mattress that I had it that night, as I was sleeping on an air mattress temporarily, going so far as to deliver it himself on a Friday night! I'm sure he had much better things to do than carrying my mattress, frame and boxspring up three flights of stairs, but he agreed to do it with no hesitation. He even took the time to stay in my formerly empty bedroom, set up the frame for me, and that was above and beyond. In hindsight, I do regret getting such a high boxspring, as it's a little high for me, but the services I received from Russ were outstanding.

I had a great experience with Jayne at Anthony's Patio. She kept my design ideas in mind when she…read morecombined her expertise we ended up with a beautiful outdoor space. We mixed Gloster and Dedon. We love it. They have the very best outdoor furniture and best customer service!

Take the reviews here about customer service seriously. These folks may be independently wealthy as…read morethey don't seem to care much about selling to the general public. There are other stores that welcome and treat customers with respect. You might want to try one of those.

This place is outstanding. I think they closed but hope that they open again. The people provided…read moreexcellent service and the sofas were great. Please open again.

Bryce was nice at first but then grew unpleasant to work with, he was impatient and annoyed, he…read moreleft a bitter taste. My recommendation is to shop around before committing to BuildASofa. Check out Couch Potatoes, Bassett Furniture, and Living Spaces; none of them can customize the length and width but all of them have fabric choices.

*Shady business practice. I was quoted one price for a product by the chat bot and placed my…read moreorder. I received an email today from Alexa and she informed me that the chat bot gave me false information and offered a refund. I replied stating that we all make mistakes but the right thing for their company to do was to honor the information they provided. That's just what a non-shady business does. I received an email notice of my refund without further communication. It's tough to do the right thing but companies which thrive serve their customers better. Do yourself a favor and look elsewhere.

Moving to Austin from Chicago, I've been hard pressed for modern stylish furniture. The few stores…read morearound carry only catalogs. I had the opportunity in Chicago to visit many designer showrooms. So I asked the extremely rude guy here whether that was a possibility. He looks at me and my mom condescendingly and responds quite snidely. He thought I didn't know what I was asking for and that "all furniture ever is ordered only from a catalog" because apparently I "don't realize they're designer." Ugh, I hate attitude like that. I don't understand who in their right mind thinks insulting a customer is good sales strategy.