Kudos to Juan, the store manager, for his professionalism and friendliness. He spent a great amount…read moreof time with my wife and me as we hopped from mattress to mattress. We had to return back to the store to finalize the mattress we wanted and ended up loving the Stearns & Foster Lux Estate but Juan wasn't at the store at that time. We were helped by Riley who stepped right up, answered our questions and made sure we had what we needed. We've been a customer of Mattress Firm before in year's past and they have always given us great service at great pricing. Juan made sure that the price we paid for our bed was right in line with the competition and even credited our delivery and setup fees to make sure we were happy and satisfied. You can purchase with confidence and you do have 120 days to determine if the mattress you received is right for you. Though they will take that mattress back and exchange it for a mattress that might be a better fit, you will have to pay a restocking fee. But, mattresses do not "break-in" until after maybe 60 days. The "new" mattress you receive will NOT feel like the one at the store which is pre-broken in for customers to try out. It's a small price to pay for a good night's rest though. If you go in to this store, let Juan know that I said hello. He's a good guy to work with.

Dean is very nice and helpful, he would assist you with all your questions, and gives ample…read moreinformation and recommendations

We purchased a queen mattress from Urban Mattress about ten years ago and remembered how much we…read moreenjoyed our experience with the company (and our mattress itself, which was divine), so we went back when it came time to upgrade to a king. Unfortunately, UM didn't carry the brand of mattress that we had anymore (we originally wanted to buy the same one, just bigger), but we chose a UM branded mattress that was just as comfortable. Shannon helped us and was a bright and cheerful presence as we figured out what we wanted. And we knew we wanted to test every mattress in our price range -- you can't do that with those mail-away mattresses! Due to supply chain issues, we didn't get the new mattress for about two weeks, but we were happy to sleep on our old mattress until then (Shannon did offer us a loaner, but it wasn't necessary). On the delivery day, the delivery guys called about ten minutes out and then expertly hauled our old mattress away and placed the new mattress on our bedframe. They were in and out and done in 5 minutes. The customer service here is top-notch and we love our new mattress. Definitely recommend Urban Mattress if you need a new mattress.

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

Great service and good knowledge from Andy; he helped us with a dimension problems. Highly…read morerecommend!

Riley is the example of what exceptional customer service is! He was friendly and relatable and…read moreprofessional. I went in for a mattress for myself and my mom ended up leaving with 2 mattresses for her home! We were offered discounts and received prompt delivery. I know my mom has requested him since our in store purchase as she is interested in more items.

Service was terrible. Salesman Rawley couldn't even get up from his computer when we entered!read more

Mattress stores have never been fun to visit, they're always so pushy but I just had a great…read moreexperience! Jesse who was helping out from the south Austin store was very kind and helpful in a genuine non- pushy way. I had both kids and my mother with me so we were all over the place and Jesse provided great customer service juggling our circus! Thanks Jesse for your help and kindness. It's hard to find nowadays!

Thank you so much, Dreanna, for assisting us in getting the best mattress! Your professionalism,…read moreinformation and kindness was above & beyond our expectations. You are definitely a huge asset to Factory Mattress and it was a pleasure working with you. We love our new mattress and are very pleased!

From the owner: Find your next bed at Factory Mattress. Enjoy our 111% Price Guarantee, 366 Night Comfort Guarantee…read more& the best mattress prices in Austin & San Antonio, TX. Shop with us today.

This is a nice family owned business, I purchased the queen sized phoenix pillow top mattress and I…read morelove it! The salesperson was kind and informative, let me make my own decision no pressure. I recommend Austin Discount Mattress.

Exceptional customer service! Beat big box store prices. Monica was so nice and didn't pressure us…read more Lots of great floor models to try out. Delivery was on time and went smoothly.

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

I bought my bed frame and my sectional sofa bed and a few yrs ago and they still like new. Their…read moreproducts are excellent quality. They deliver to your house and build the furniture for you and take the trash with them. I highly recommend them (1000%), the value of everything they have is extremely fair considering the excellent quality they offer. Customer service 10/10 Quality of their products 10/10 Prices 10/10

We recently purchased a beautiful upholstered king size bed, and a mattress with a nice frame from…read moreWalker. The gentleman that helped us was friendly and helped us find exact what we were looking for!