Very helpful, friendly, and knowledgeable staff. Was greeted upon arrival entering and Jesus was a pleasure working with. Got the rundown on the different styles and types. Very satisfying experience. WILL BE BACK! read more

Went to the Orange store and they definitely helped out. The staff in Orange location apologized for this store in the sake of the name of the brand. They explained that the new system is difficult to process and the work voucher indeed made things complicated but they were willing to work through it. If you want to buy a pair of work boots i recommend driving to Orange and avoid this shop. read more

The associate had put the wrong pair of shoes in the box. He stayed after hours so I could drive back over and pick the right ones up. That's good customer service to me. read more

This brand was recommended to me through someone I know and it was my second time buying from Red Wing but will most likely be my last. After searching online and after talking to a couple different employees over the phone from a few different stores, finally one store told me they had only one pair left and they had offered to put them on hold for me for 48 hours...thank god because it was already near closing time. They never told me about their leather conditioner and leather spray before, so I ended up buying a whole new pair! AND a whole third trip to pick up conditioner and spray!!! Ridiculous! I am now going to have to buy insoles as well considering now my feet hurt using them!! Very disappointed in their lack of customer service. read more

Red Wing - A year worn in without the leather conditioner or leather protector. - Shoe Stores Near Me - Santa Ana, California

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I came in around 5 on a Monday and was very satisfied with my visit. I was helped right away and I loved that the employee took his time to help ensure that my boots fit correctly and comfortably. The boots themselves are pricey but we will see if they are worth it, I think they will be. 5 STARSSS!!!! read more

Sunday,March 5th 2:50pm Just walked out if this location. The dude working knew nothing about boots. He didn't care to put any effort into any of my questions. All his answers were "I don't know" "We don't sell that" and just had a snappy attitude. Geeez! Nobody else was in the store so it's not like he was busy. Do better or close the damn store for the freakin day if you don't feel like showing any customer service. read more

Crappy service at Redwing in Santa Ana today compared to my normal store in Long Beach. The sales person greeted me nicely, but when I asked to have conditioner put on my boots he did not seem to understand. My regular store offers this as a complimentary service. I also asked for shoe trees for my boots. The sales person seemed confused, but asked another guy in the back if they had them. He looked up from his phone long enough to say I could order them online. When this store closes, they will have no one else to blame but themselves. read more

Update: Late Jan early February I bought my husband some new work boots. Brand was BOA supposedly some good work shoes not so bad with steel toe. Me thinking it's RedWing these gotta last since his Die Hard lasted 2 years before buying a new pair. It's now October & last month they started tearing apart now these boots are really a lost soul. He is still in the same construction field as the past 15YEARS. I paid around $280 or somewhere around that range. Point is NEVER COME BACK HERE TO SPOIL HIM WITH WORK BOOTS & STICK TO DIE HARD OR WOLVERINE. My 1st time buying him these & last time. Good thing he didn't throw away his Wolverines because he had to wear them today. Lesson learned it's not always the dollar mount u spend. Thank you Red Wing for letting my hard working husband experience this. Wolverine boots already on the way! read more

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I bought a 400 hundred dollars hard steel boots and they recommended the 150 dollars soles then 3 month later the soles have holes in them so I went back to get them fixed or replaced they laughed at me and told me it's because your foot is putting more pressure on that spot, I asked how come you didn't tell me that when you let me stand on that machine, I got no answer, of the door they told me take care... four of them including the manager were standing looking at me with mocking faces. read more

Red Wing - Hole appears within 3 months of normal us - Shoe Stores Near Me - Santa Ana, California

This was my first time in a Red Wing shoe store... it was not a positive experience. My gait was analyzed via their computer. I tried on 4 pairs of boots, and each pair was progressively more and more uncomfortable. Perhaps the employees need more training ? The salesperson seemed more concerned about upselling a pair of $100 insoles versus actually helping me find a comfortable boot. The customer service was terrible, the shoe quality was mediocre, and everything was ridiculously overpriced. read more

This stores efficient and I like that you can stand and have your feet measured to predict what sized shoes are ideal for you - less guessing and doubt with purchases as a result. However, due to covid, and the location/demography, this store is always busy so there was a 20 min wait to get in around 4 and 5 the times I've been here. Service is good but not as intimate and serviceable as locations because they're so busy, but the guys here are extremely knowledgeable. Election for women boots also limited so I'd advise going to industrial shoeware if you're female. read more

I have come to expect extremely high quality shoes and top notch service whenever I visit Red Wing Shoe Store! For me to be repeat customer, I look at the quality of the product and great customer service as that is huge for me when I'm buying something very important like safety shoes! Jason has helped me out the last couple times I went here and his service is absolutely top notch. He always takes the time to provide answers to my questions, refers me to the best quality product for my needs and is courteous and patient with my requests. I am also able to get cleaning and repair for shoes here if they happen to get dirty or damaged. Besides safety shoes, they also have accessories like socks and insoles, which is a good option to have. I definitely enjoy coming here to get safety shoes because of the awesome quality and great service! read more

I came in Tuesday May 2nd the big rude old guy yeah no good at all he should honestly not be helping out with any customer service just grumpy from the start he seems like he doesn't enjoy his job!! & I still bought a pair of almost $300 pair of boots yeah nice boots but never coming here again read more

I have been wearing Red Wings for over 30 years. I called to get a replacement pair of Boots. Mine are never in stock. A hiker work boot. I called Anaheim and was put on terminal hold. I then call Santa Ana and am told I must come in and pay for them first. No offer to take a credit card or bring them in. Guess what? I ordered boots from Amazon read more

Showed up to the store one hour before closing time once I approached the front door , it was locked . The employee who saw me tried to open the door , from a distance signaled me that the store was close . The employees refuse to open the door . When I mention that online says other wise .. closing time at 7 pm . Worst experience. read more

I recently moved to the area and LOVE the Red Wing brand. But this place... "I'm here for a boot oiling" That was all I said. I was continuously told it wasn't free (with attitude) and was treated rudely as if the Manager assumed I was trying to abuse their service. He was wrong to assume I was expecting a free service. I'm well aware that I bought my boots from a third party and have paid for oilings in the past. I just really loved the red wing store at my previous city so I visited frequently and was paying for the hospitality, genuine conversations, and amazing service. Being in a new city, I figured visiting the red wing shop would give me a piece of home. I was wrong. Very wrong. I still purchased the oiling service and patiently waited in support to the brand I love. Yet, I ended up getting an oiling kit elsewhere to service my boots at home from now on and to avoid coming here. You are an ambassador of the brand and set an example for your employees. Customer service is the bread and butter, so learning it is pivotal. If you were having a bad day, please don't take it out on us, but if you need some direction, I recommend "Delivering Happiness" by Tony Hsieh. read more

I guess they don't know that everything is reopening from covid. Large store/showroom and they only let 2 people in at one time. Unacceptable to have to wait an hour while only 2 people shop in the store. read more

A great place to buy your boots as you're able to look at them and try them on, get fitted on the computer , learning about your pressure points and all. Great people there to help. read more

Only two people allowed in the store at once? Ridiculous. People are sick unto death of covid virtue signaling. I don't recall having come across ANY other business that does this. Are Red Wing boots good? Absolutely. Me, I simply don't have the time to waste on useless covid restrictions, especially at this late date. read more

I've been in the electrical trade for a long time and have bought numerous brands of boots. My last pair was the heritage moc toe and they only lasted less than 6 months. I complained to customer service and they gave me 2-$25 gift cards so i decided to try them again.. i went in and this idiot manager Jason said i couldn't use them both in one transaction so i turned around and walked out. I called redwing customer service and let them know the situation and they said he was wrong and they should of accepted them both. Long story short... they lost my business and this store has the most Terrible management. Jason is the worst!! Go buy thoroughgoods at the industrial shoe company.. their customer service alone is amazing and you'll save $100 and they last twice as long! Bye Overpriced redwing!! If you do buy them, go to another store!! The worst!! read more

We were pleasantly surprised just how thorough our sales person was- you get gentleman, my husband found a pair of great work shoes and I was not really liking the styles, but then I tried on some slip resistant work boots- comfy and kind of stylish- I was pleased to find out that they actually service all the footwear!! Thank you Redwing for having knowledgeable people working in your establishment. We will be your loyal customers going forward!! read more

Just had the best boot buying experience here. Thanks to the staff at red wing. As soon as I stepped in was greeted and sized up on their digits foot scanner, which is an excellent tool by the way. With every pair of boots they have a care plan to condition/clean leather as well as replace laces for free if worn or torn. They stand by their product and if there's a stitching issue or anything they're glad to replace them free of charge. Thanks for the help today Red Wing! read more

I have brought serval pair of boots and shoes here throughout the years. The customer service here is far above the norm and have always been treated like top notch. Only thing is that all the boots and shoes on the left of the store are made 100% in the good old US of A the ones on the right are mostly china made. read more

Red Wing - Shoe Stores Near Me - Santa Ana, California

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My respect to the Redwings brand, but this store is not up to par. The service is very lousy, very disrespectful employees whom rather hold a full on conversation with each other and totally disregard the customer they are attending to. I've tried giving them my business several times on account that is local, but this last time was last the time. I understand all the covid precautions, but when you're waiting outside to come in and you see people leave and no one is telling you anything, to busy laughing and in conversation, and you just open the door to ask if it's ok now to enter and you get yelled at with a hand in your face....now thats just plain rude. What happened to when you could just go to a store and feel welcomed, and be attended to with the utmost? This store really needs to deal with customers in a more appropriate manner. Customer service should be at the very top to keep people coming back. read more

I drove my parents here today for some heavy duty work shoes and the sales associates here were AWESOME. They were extremely accommodating and patient with my parents since there was a language barrier. They were beyond helpful and knowlegeable with our questions. My parents have been wearing Red Wing Shoes for over a decade and will continue to do so... we'll definitely be going back to this location. read more

Walked in on Tuesday with my dad for some pair of boots. There was about four employees on their phones no one got up until a young guy came from the back to help us. He was very friendly, professional and seemed to have an answer for every question we had, he sized my dad, recommended insoles and socks, got the boots out and went on to get the boots my dad liked. Everything worked out perfectly and we made the purchase. I Would like to acknowledge Jose for his work and for making us leave happily! (: read more

I went in the store having an idea of what I was looking for, left taking a good pair of boots. David was well informed of their merchandise and answered all my questions and concerns. Thank you David read more

I just stopped in for a last minute boot purchase. I was helped by a friendly, well informed man name Alfonso (I believe). I arrived 30 minutes before closing. The service was great. The store was well stocked. The neighborhood was Santa Ana (note, I live in Santa Ana). It is nice to find well run, local, small businesses. I highly recommend this store and will be a return customer in the future. read more

"Get in, get out, get on with your life" should be their slogan! That is exactly how it went down for me and my husband when we went in to get him new work boots. The employees were very helpful and got us taken care of within 5 minutes. Literally, in and out within 5 minutes. That included waiting for the boots from the back and trying them on. read more

Jason was very attentive from beginning to end helping me find my boots. He was efficient and highly knowledgeable! Ask for Jason!

Sold us a product last week told us it was leather uppers. Told the clerk what i do for a living and recomended me the product. 2 hours into work. the product rips. for 110 dollars it cant even hold up 2 hours. Recomend Payless shoes better quality for less the price. Good day. read more

Bought my first pair of Red Wings here and it was fantastic. A whole slew of guys helped make sure I had the perfect fitting shoe and was super comfy with my purchase. And for a $350 pair of boots, that's really appreciated! Manny took great care of me, was super knowledgeable about the boots and how to best break them in and care for them. read more

I have been wearing Red Wing boots for over 20 years. There quality used to be great, but it has definitely suffered in the past couple of years, even with their Made in the USA stuff. Nevertheless, their customer service has always been great and my local shops have always offered to clean and oils my boots for me as a complimentary service. Well, I went into their Santa Ana store for a new pair of boots. I picked out a pair from their Heritage line (top level $275 boots). I could instantly tell that the quality was not as good as my 15 year old boots that I was wearing. I asked the employee what he thought and he just kind of shrugged his shoulders. Anyways, I still liked the boots and needed a new pair so I decided to get them. I asked the employee how often he recommended that I bring them in for cleaning and he said that they did not offer that service. I told him about the other stores in my old town that did this and he said that it is at the discretion of the store owner. I told him thanks, but no thanks and decided to take my business elsewhere. When I got home, I contacted Red Wing customer service and asked them about the complimentary cleaning and they said that their stores were franchises and while most offered cleaning, there were a few that did not. It is my bad luck that the local franchisee has decided to cut corners and be one of the few who do not do this, so I will vote with my wallet and give my hard earned $275 to another store. I also Googled "Red Wing Boot Quality" and I was surprised at how many posts there are out there about how much it has gone down recently. Not a good combination of you ask me. read more

I took my boots in over two months for repairs and I still haven't received them.i call to check on them and they never know when there arriving? Worst customer experience ever I should of just bought new ones...-5 stars read more

The absolute BEST store. I don't know why they don't have 5 stars, 'cause they should. I was helped by Sergio and even got help both times I came back and even when I ended up choosing to exchange my shoes. In my experience they are friendly, helpful and bring back the customer service that USED to be the standard. Won't buy work shoes anywhere else. read more

Came in recently to Red Wing to purchase some new footwear. Im glad i got reccomended to this place. Walking in it is not a large store but theybhave everything that you will need i think they can even order if im not mistaken. Anywho i recieved really Really Really good customer service im glad people like Jason exist in this world. Jason gave me solid advice on their footwear. Made great suggestions and really took the time to go into detail about their product. Anywho, if your look for great shoes and really good customer service check them out and ask for Jason! read more

I decided to get some Red Wings for the first. Walked in and Angel greeted and asked some questions after I answered them he showed me the rows where I could find what met my criteria. I was looking for a while and he came up again and asked a few more once answered he again showed me a new row and I chose one. Had me step in the machine and everything brought them out and tried them on. My customer service with Angel was beyond excellent came in n out in less then 15 mins read more

Amazing Customer service! Came in to buy some Rangers 8114 and ended up ordering them! Right away when they received the boots they gave me a call and I went to pick them up that same day! The people that work here are extremely friendly and knowledgable of every product they have. Will be coming back when need new boots! read more

My husband was looking to buy some decent work boots so I recommended this store because as a little girl I used to go with my dad to get his work boots here. Needless to say NOT THE SAME EXPERIENCE. First off the quality is not the same. Boots lasted less than a year. Second the overweight guy with the facial hair has the worst attitude towards customers. We will never buy boots at this place again ever. Thanks to his attitude we will more than likely just a buy a different brand all together. read more

I came to the shop for a new pair of wings, the person who helped was awesome, I for got his name, very hard to miss him he was the big guy. Helped my fit the boots and I walked out very satisfied. I get compliments on my wings all the time. Thanks red wing team... read more