It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

Hi we just moved into the area from California and Ms. Lucy…read morewas so pleasant she show us the units she had that great southern hospitality we all love, thank you for making the transition easy I look forward to seeing you again.

Great facility, service, and staff. Especially Chanel!…read more The move in process and move out process are extremely easy. They were able to address any questions and issues I had immediately. Highly recommend you consider this location for your storage needs!

great work, awesome staff, clean units no complaintsread more

I had a large unit for two years, and easily was able to downgrade when it fit my needs. Mila is…read moregreat. The grounds and units are well maintained and clean. I will definitely keep using AAA Storage Pflugerville.

Very clean, well lit. The lady that runs it makes a point to remember your name and went out of her…read moreway to accommodate us. Prices very reasonable.

Very nice and well kept storage facility. Climate controlled very well, with cleaner than clean…read morerestrooms (that sometimes get locked accidentally, but the 7-eleven just a short walk away takes care of that easily.) They have music playing through the speakers sometimes, and the attendants at the front desk, especially Cat, are extremely accommodating and nice. Rates are a bit pricey, but with the way they run this place I see why. Beats the climate control over in Little Elm, at least.

Sadly, this location raised our rates repeatedly, the last increase was to an eye-watering $176…read moreincluding tax for a 10 X 10 unit, and it started out much cheaper. On the bright side, this forced us to seriously consider whether we wanted to spend money storing stuff we were not using (mostly extra dining chairs and holiday decorations). Their website says 10 X 10 would cost under $100, but staff said that was for new customers. New customers -- be aware that once you move all your stuff to the unit, there will be repeated price increases. We asked staff about a less expensive unit (5 X 5) and were shown a terrible unit with a large pole that took up about 1.5 X 1.25 of the space in the unit. This made our decision easy, but that decision was even easier as the gentleman showing us the unit said these units were going fast, this Cubesmart was a prime location, etc. etc. Please. We were also told we needed to "broom sweep" the unit when we moved out, then they backed down when I pointed out that the unit was not swept when we moved into the unit (in spite of the sign on the wall stating it had been swept). On the bright side, the place was clean and climate controlled and had a massive generator. For this reason, I am giving two stars instead of one star. Still, there are so many other climate controlled self storage options in the Austin area. I would avoid this place just because of the price increases. For $176 a month, we should expect a working keypad for access to the unit. Better yet, sell or donate stuff you don't need or want. Read some Don Aslett for inspiration. For example, we somehow had THREE artificial Christmas trees in our unit, for example. Why? Each was a different size and it was easier to just put them in the storage unit instead of facing up and donating and selling two of the trees and putting one tree in our garage. That is just one example of the sort of stuff we are decluttering.

I highly recommend this storage above all others. Clean, secure, they only need to unlock the…read morebathrooms. I had to use the great outdoors besides the bathroom lock. Both Chris and Ralph are on it, taking care of every issue or question that needs to help you with your moving process. Easy to get in and out of your storage, save money and time when you rent at this location. Free moving truck to use during your move in what could be better?

Clean. Well marked. Roomy for manuverablitly. Well lit. Helfpul staff - I spoke with Ralph on…read moreseveral occassions and he was always patient and helpful. Easy in and out (at a light). Good location. Dolly's and carts available, as well as a moving truck. Highly recommened.

Rented two storage units at AAA for three years. Highly recommend if you need to put your…read morebelongings in storage. Very kind, professional staff. ​

Loved this place the moment I walked in the first time. Cassandra and Roy are very friendly and…read moreprofessional. Facility is very clean and well kept. Decent prices and was offered a discount when we signed up. Can't say enough good things about this business. Highly recommended!

I have been a tenant for many years. My husband was in the "Junque" business and knew the company…read morefrom auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35! Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!

We are a non-profit organization and we've been customers of Northwest Storage for over ten years…read more Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.

i definitely recommend the storage direct. storages are really clean and the staff here are really…read morefriendly.