Had software problems on my Windows Desktop and my IPhone that I just couldn't figure out. After reading many reviews on Yelp, I sent an email to Ralph. He emailed shortly after and gave me his cell number. We discussed my problems and he arranged to come to my house on a Saturday afternoon. It took him a while to sort everything out and he did. All those frustrations with my devices melted away. Nice guy, smart and very exacting. Excellent work performance. read more

i think ralph doore consulting is geared for the client. I've been with them for over ten years.

Didn't use Ralph Doore, but they gave me the recommendation for the business that could help regarding the project I was looking for. Helpful! read more

I have put off writing this review but dealing with my sloooow laptop reminded me to warn others. I am sure some of these good reviews were written by his friends, not actual customers. Months ago, my laptop didn't seem to be running well so my husband had this man look at it to improve the speed, fix any issues. It seemed ok initially (maybe I was hopeful so wasn't noticing the truth), but then was worse than before he touched it. I have no idea what he did. I didn't go back to him for further help because clearly he doesn't know what he is doing and I didn't trust my machine with him. Sadly, because of that, I have been nervous to have anyone else work on my machine so am putting up with a very subpar machine that is only 1 year old. read more

First let me share what he will tell you so you can save your money- get Malwarebytes and ensure it does a full scan. I spoke with him for 50 min today and that was the only tech input I got. We were chatting. He talked about his childhood, his electrical plan, solar, his theory on wildfires, his travels, his cat, etc. I didn't mind talking with him. I minded that he did not mention he charges by the hour and counted chat time as work time. Since he barely helped, when we were done and I had Malware running I said I'd like to compensate you. I felt it was a gesture and that's it since he didnt do any troubleshooting or provide any real assistance. He charged me $80. I was in a rush so paid. Afterwards I contacted him to explain my dismay at such a charge and to ask for a fair price. Nope. No change. Unscrupulous and unfair business practices. Go elsewhere. read more

Working with Ralph was pleasant and painless. He was able to help me with my wi-fi issues remotely in no time flat. Highly recommended!

Ralph was very helpful in trying to fix my computer issue along with great conversation! He's a people-person, making him such a delight to do business with. I highly recommend him! He made the process very smooth and easy, especially being that I am not a computer person. read more

Full disclosure, Ralph did not work on my machine. I'm writing this review because, though he didn't, he did take a good amount of time with me to determine if he could. After deciding my issues were outside his wheelhouse he referred me elsewhere. I appreciate good customer service and strong business ethics and Ralph fits that mold very well. I'll be sure to reach out to him first with future needs based on this initial interaction alone. Thanks Ralph! read more

This guy is the only IT person who didn't make me feel like an idiot and actually explained to me in layman's terms what the problem was. He provided intuitive solutions to my problems and his recommendations were really helpful to me. I live next door to a a computer guy who has ripped me off numerous times and I believe set me up for failure so that he could get me to come back. With Ralph, that has never happened. I trust him completely read more

Ralph has been incredibly helpful with handling my IT system at home and at office. He knows his stuff and can get the problem solved quickly. He's been a great resource for products too. I always call Ralph before making any sort of technology purchase, whether it be phone, printer, camera, etc. If you're looking for an IT person for your business or someone that you know you can call for all home technology needs, Ralph's your guy. read more

Ralph is a true professional, and gives good service. In my case he arrived Sunday Morning, as agreed, and stayed the full nine hours it to transfer the files from my old computer to my new computer. During that lengthy process (it would probably gone much quicker if I had USB 3.0 connections) Ralph filled me in on various aspects of the computer and programs I was using and demonstrated a knowledge of the complexities of computer hardware beyond my imagination. He also recommended other programs for me and followed up by email with some specifics and connections to download them One valuable service: He remains available by phone to answer any further questions (at no cost within a time limit for each call). read more

I just hung up the phone with Ralph, I have never spoken to him before now! He was so kind and helpful and tried to resolve my printer issue over the phone. He also gave me instructions on how to check on my warranty, etc. He is fantastic and it was a real pleasure to talk to him. I will definitely call him again and hire him! read more

I asked for a quote and even though he couldn't provide the service himself, he quickly recommended a great company to help me. Super helpful. read more

Ralph is amazing. I was referred to him from a colleague and could not have been happier with Ralph's services. I own a small business that is heavily reliant on technology and having the right equipment, software, and interconnection. Ralph set us up perfectly and was totally cost conscious. He saved us tons of money through helping us select both affordable equipment and software. Ralph is the best IT person I have ever worked with. 100% satisfied. read more

It's a dark & stormy Saturday night, tax day just around the corner, & my laptop trackpad went on strike. I called Ralph, only guy who answered the phone in a 2 mile radius. He spent a lot of time with me over the phone, researching work-arounds. I'm not even a friend & he didn't charge me. What's not to love? read more

I found Ralph on Yelp. He's helped me through many a computer issue. Frankly, until you need him, it doesn't occur to you how important a savvy computer consultant who can come to your place of work, can be. I can't recommend Ralph highly enough -- good guy, gets right to the issue and figures out what's ailing your computer. read more

I have worked with Ralph for several years. He is very knowledgeable, reliable, and creative in finding solutions to whatever problems may arise. Ralph has helped me with routine improvements to my computer and has also helped me - in person or by remote session - to resolve the various crises that arise now and then with an older computer. I plan to solicit Ralph's help in selecting and installing my next computer, once I am ready to take that big step. read more

I would give more stars if I could because Ralph is simply as good as it gets. Not only did he fix the viral problems on my PC in one day, He explained to me exactly what happened, how it happened, and how he was going to fix it in trems that even a computer dummy like me can understand! His rates are more than reasonable(I paid what some other people were charging just to look at my computer!) and he went above and beyond to make sure I was satified. I will be going to Ralph anytime I have a tech-related issue of any kind. read more

I have used Ralph for over ten years, he knows how to fix various tricky problems and has even been helpful with my partner's iPad and Kindle issues, including books bought on an abandoned email address. I have nothing but admiration for his extensive knowledge - even if I can do it myself, I find his presence calming and his help saves frustration. read more

Ralph's honest, knowledgeable, reliable and cost effective. He's has shown me many things of saving time and money. I consider him to be a trusted advisor. read more

I reached out to Ralph due to a slow running computer which I use for work and he called me immediately. We discussed the problem and he was able to assist me over the phone to get it running again. All I can say, is thank you and would highly recommend his services. I plan to use his services for preventative care of my computer! read more

Really effective, down to earth, knowledgeable advice from a guy who knows how to communicate and value your time.

Ralph has helped me with many technical matters and i think he is excellent at what he does. He's helped me purchase about 10 separate computers, printers, all-in-one fax combos, dvd players, HD TV before it was as widespread as it is, telephone systems, cell phones, MP3 players, etc. He's also repaired various disk and system crashes and upgraded my systems. I really don't understand how he finds the time to keep up with all the details in PC-type magazines, or how he knows just when a particular part, system or program is being offered through rebates or on-sale at Costco, Fry, or other tech vendors. I need a good technical resource and he's really helped over the years. read more

Ralph has been keeping the outdated computer equipment for our nonprofit, Archive Productions Inc., functioning long past its normal expected lifetime. His knowledge and expertise of networking allows us to simultaneously access data on external drives from both our PCs and Macs. His patience with our lack of knowledge and ineptitude is amazing. I haven't found anyone comparable in computer skills and would not hesitate to recommend him. Scott Peterson, CEO read more

I have hired Ralph several times for large and small projects, from transferring data from my old computer to the new one, to successfully resolving quite a few seemingly insurmountable software messes. He's easily reachable, responsive, accommodating to your schedule, reassuring, and very articulate. He explains things very well -- at your level. He has an organized mind. He goes about solving your computer problems in a very disciplined but friendly way. I wouldn't hesitate to call on his services in the future. read more

Ralph had helped me with my Mac for several years, mostly over the phone, but I recently had problems that needed a house call. I couldn't always connect to my DSL and Ralph correctly concluded that it was the config of the network port in the control panel. He changed it to DHCP (?) and all was well; I'm using the router so I can share the DSL. I'm among the computer impaired, and don't totally understand how he knew or how he fixed it, but he did! (Others in the house had tried.) Full marks Ralph! read more

Ralph has helped me buy several computers and printer/fax/scanner combinations. I was always impressed how he would guide me to the store where I could get the best computer for me for the least cost. And possibly even more importantly, Ralph helped me through two full blown computer crashes, even guiding me on how best to deal with the people who handled my extended warranty. Once my computer crashed while I was in New York, and he helped me handle the whole process over the telephone. I sincerely recommend Ralph if you need help or advice with any computer and computer-related questions/problems/issues. read more

It seems like Ralph's mission is to make peoples' lives easier. Having struggled with some minor kinks with a 2 year old laptop unsuccessfully I called him and in a couple of minutes he was able to help me - over the phone and for free! My minor problem solved, I would now rather poke myself in the eye with a sharp stick than go to anyone other than Ralph for my next computer repair question or issue. Couldn't be more satisfield!! read more

Ralph is excellent and he is just as nice. He has done work for me and a very dear friend, who is not particularly computer literate. He finds solutions and resolves issues very quickly. He is worth every penny and has always been fair, upfront and honest. He doesn't waste time, but you need to be realistic that certain issues just take time to resolve. I have no qualms about referring Ralph and will happily continue to do so! read more

I wish I'd had the experience that the others' who posted here had. I had a phone consult with Ralph- admittedly, it's been quite some time. I don't doubt that he's a good computer guy, but it wasn't a good match for me. The short version is that after I'd been talking to Ralph for a while, he said and I'm paraphrasing here- "well this is where I ask you for your credit card for my time- which is $100 for this hour". HUH? I absolutely, 100% expect to pay for any service I use, BUT: #1: At no time did he say we were "on the clock". I thought I called someone to ask questions and then if he did any work or provided any service or expertise, we would discuss his rate. But, realistically, only about half of it (and that's a very generous estimate) was specifically doing any kind of troubleshooting- but the rest of the conversation, he was telling me how it would be difficult to help me because he gets around on a bike and that he lives pretty far from the city and doesn't actually have a city office. I lived just south of the city at the time. His guess was that my hard drive was dead. One solution he had was for me to go to Costco and buy a computer, transfer all my stuff to that computer and then return it once I had replaced the hard drive on my own computer. What?!? Sorry- That's unethical. Can you imagine phoning your auto mechanic about a problem and he tells you to clean off the battery cable connections and that doesn't resolve the issue. Then he tells you to go to the store, buy a battery, hook it up, then bring the car to him to see what the problem was and then return the battery to the store. And, then he charges you $100 for that phone call. I was really caught off guard and should have stated my concerns. I did not and just gave him my credit card. I felt gouged. I should say that I found another computer consultant to help me. He came to my house, took my computer, installed a new hard drive, re-installed various utilities, did a bunch of other cleaning up, brought it back, set it up- answered several questions and the bill was $240.00 (a deal, I'd say!). He charges $160/hour and only charges for actual facetime, not when the computer is running scans, etc. A much better fit for my needs. **I did receive a message from this business and I definitely had the experience I wrote about- so if his impression is that I'm not a client of his, then yes, after that I did not want to be a client of his. As I said above, I lived south of the city at the time of this phone transaction- so that is why he doesn't find a Calistoga client in his files. And, it was quite some time back and not in the last month, also as stated above. In any case, I don't want to re-hash this, so will leave it at that. I posted this honest review simply so that other Yelpers would have another person's experience. read more

Ralph is GREAT! I found him on Yelp. I called him and he was with another client. He called me back and walked me through my problem while we were on the phone together. It doesn't get any easier then that! He is my new main computer squeeze! Definitely will be using him and referring him to others! read more

I thought I'd been hacked. I found Ralph on Yelp and called in a panic. With a calm, friendly manner, he asked a few questions and to my great relief explained that what appeared to be a hack was a in fact due to lack of processor capacity in my very old Mac (which is too old to be upgraded to the latest IOS). Because there's no "cure," he then recommended several security apps I'd never heard of, including one specifically good for old Macs. Wonderful service, reasonable rates, super nice guy. I will definitely call on him again. read more

Whenever I have technical questions Ralph always takes the time to answer them and give alternatives to help me maintain my system

I'll make this short and to the point. My Outlook crashed on Friday night so I went to Yelp found Ralph called him at 9:00am Sat. he called me back within fifteen minutes gave me the option of him coming out or me going to him, I went to him. Within one hour, while I waited, he not only got Outlook up and running but got my email coming into my Iphone and other things. I would say that Ralph is first a really nice helpful person who definitely cares about getting your computer up and running fast and second very professional computer tech. Can't thank you enough Ralph I'm a very happy customer. read more

Called Ralph for help with my MacBook Pro. I found him to be: most knowledgeable, extremely pleasant and personal without crossing the line, arrived promptly for our agreed appointment and most of all, able to resolve all my concerns and issues. It is without hesitation that I would recommend Ralph for all your Mac & PC support. read more

Every small business needs a great, reliable IT guy they can depend on and Ralph is ours! While he only jumps in when needed, he has been instrumental in guiding us with our growing technology needs. He is very knowledgeable. And he is particularly patient and calming when helping to solve our tech issues. We love that he can either be on-site or can remote in to our computers or phones to help solve our issues. Ralph is great! Give him a call next time you need some tech support! read more

Wow, great service. I went with a list of things to accomplish, and Ralph got everything looked at. I really think he's very knowledgeable about computers, and his rates are decent. read more

Ralph is fantastic. All the good reviews here are very accurate. Ralph helped me diagnose a problem on my laptop with ease and didn't make me feel stupid since I'm not that tech savy. He was totally accessible and best of all his prices are so reasonable. I highly recommend him. read more

If you need an excellent, reliable IT person, look no further than this man. I own a small business and am, regrettably, a technical idiot. When my system is down, I need help on every level. We've been through many IT consultants before... needless to say, they would often "fix the problem", only to have it return within a few days or weeks. Ralph has responded to our calls very quickly, came on the same day, and got right to the problem. The best part is that he explains things clearly, without a lot of technical jargon. He is now our official IT guy. I wish we'd found him sooner! read more

Working with Ralph was as good as it gets - everything occurred exactly as promised. He transferred to my new computer, set up my new printer, and was understanding of my lack of computer skills. He worked quickly and calmly. He was on time and his fee was exactly as promised on his website. Also, he was flexible when I had to postpone our job several times due to delays in the delivery of my new computer. I highly recommend him. read more