Yesterday i spent two and a half hours on the phone with Microsoft. Ugh. Problem "mostly" solved, but not entirely. I knew it was just going to be a little tweak, but I didn't know what the tweak was. Jordan came to speak to Woodland Sponsors a couple of months ago and my boss saved his contact info, so I gave him a call this morning. We made an appointment to connect remotely this afternoon. he was right on time, i gave him access to my computer, he poked around and identified the problem within just a couple of minutes and I'm back in business!! Yaay. Jordan seems reasonably priced and only charges by the 10th of an hour for remote help, so it's much more economical. Over the last few years we've cycled through a number of tech guys, but I think Jordan is going to be our new Go To. Thanks, Jordan!! read more

Matrix Computer Solutions is my one-stop shop for all issues related to IT and AV. Tom and Jordan are highly knowledgeable and skilled at what they do. Often times a minor issue can be resolved quickly with a simple phone call. Professional, Reliable and Trustworthy! read more

Well, it's as good as it gets. I've worked with Jordan and Matrix since 2015. He designed and installed all of the electronics in my house, with less than stellar guidance from me. He managed my thoughts, put it into a coherent pattern, found the right equipment, made it work, and fixed it when I screwed it up, right up to today. Great - it's an understatement. With little direction from me, it came out nearly perfect. You won't regret using them. read more

Tom was so helpful! I gave him my 2008 Mac to get running again and he did it! He said it was a simple fix and that it was on the house. Very grateful!!! read more

Jordan and his team are amazing. They have taken great care of my business and personal IT needs for over a decade. Super responsive, sage advice, fair pricing. They also installed video security at both of my homes and my office. One of the real benefits is they know what technology actually works and what you don't need. Highly recommended! read more

Thank you SO much Matrix!! I just moved to Sausalito from the city and to my dismay, my beloved powermac g5 would not power up! I panic called Matrix and left a vm. An hour or so later, I received a call back and the lovely gentleman on the phone walked me through step by step how to do the simple fix to get my computer to power back up. One of the drives had come loose during the move and he walked me through on the phone how to insert it properly back in. Didn't charge me anything for the help and was super kind. Thank you!!!!! read more

I think it is admirable that this company has apparently garnered so many positive reviews. Unfortunately, that was not my experience. I could not in good faith offer a positive recommendation or review. read more

Hire this man! I can't say enough good things about the expedient, professional and personalized service we received from Jordan Gootnik today. My husband and I needed to migrate our former business domain and multiple emails into one simple solution that we could manage using G Suite. While it may have seemed straightforward at first, it had enough past problems to add to Jordan's work. He was able to diagnose our messy setups, migrate everything to a new, clear framework and make our life easier and clearer. Thank you, Jordan! You have given us incredible peace of mind. read more

I am so relieved to have finally found a company that can help me with my ongoing IT situations! I own a digital marketing agency and my entire livelyhood is online... having computer problems is a big problem for me in my business! Jordan and Mike are fantastic to work with and very unassuming that they know what the problem is... they listen and check all aspects to help solve the problem. I will look no further for a trusted consultant with regard to my ongoing computer needs. Matric Computer Solutions rocks! Give them a call. You will be glad you did! read more

Jordan with Matrix is the best! It is so nice to have a local, trusted contact who is responsive, knowledgeable and honest in an industry that is so important to keep households and businesses up and running. He's always quick to identify and solve the problems. I highly recommend Jordan and his team at Matrix Computer Solutions! read more

OK, so they haven't actually laid hands on my computer... but, I was in a panic, I had a Serious Computer Problem, and so I just starting calling IT companies down the yelp list. I was getting more and more despondent, talking to Tech Surly and Tech Surlier, many of who cheerfully acknowledged my computer was dead, but still wanted me to haul myself and my dead computer in to be told it was toast. Jordan called me back within one minute, professionally diagnosed my problem on the phone, gently told me it wasn't a service they offered, but gave honest recommendations for places that would help. I now have hope! Thanks, Matrix! read more

Jordan is the consummate professional. As owner of Matrix Computer Solutions, his technical knowledge combined with his uncanny ability to navigate high stress situations has impressed me on many occasions. I have only worked with him for 3 months and I would recommend Jordan Gootnik and Matrix Computer Solutions for any IT solution need on a personal or enterprise level. Five Stars don't do him and his company justice. Jeremy Belk CEO and Executive Creative Director sSurge.com read more

Matrix is an awesome service. Jordan and his team are so helpful, prompt and professional - installing a company-wide high speed web/internet system for us. Fantastic response time and expert advice. read more

As the CEO of a few technology companies over my career, I have high expectations for our home IT system. Jordan and his team consistently surpass my expectations with their level of knowledge, professionalism, and real-time responsiveness. In a world where it can sometimes be hard to find people who really know their stuff and care about clients personally, Matrix is at the top of my list. read more

Jordan and his team at Matrix have been maintaining our servers and network at our office for over 6 years. We have a small team of 9 employees and I wear several hats including IT guy. For the stuff that goes over my head (most of it), I have always found Jordan to be responsive and resourceful, whether it is getting a crashed server back up and running, resolving a network conflict or suggesting providers for backup/DR or other solutions. He has always been punctual and rapidly completes each task, keeping costs reasonable. He does not attempt to up-sell any equipment or services. I also had Jordan do work for me at my home -- he designed, provisioned and installed a whole home wired security camera system and installed it unobtrusively and with great care. It is perfect for our home and well thought out. I highly recommend Jordan and Matrix Computer Solutions for all of your IT and security needs! read more

The skills and abilities found at Matrix Computer have impressed and saved me numerous times and I do not hesitate to recommend them for any job, big or small. These guys know what they're doing, and do it quickly and professionally. They are easy to reach to ask a question, make an appointment, or fix a problem. Their knowledge of computers is absolutely current, and they are great about talking you through the different options. From what I've seen, they really get to know their clients and can work well with people who are computer-saavy, people who are not, and everyone in between. read more

We've been through a number of techs. Some good, some just kind of creepy. When Jordan started handling our computers, we felt like we finally found the perfect group. Whether its fixing issues remotely, or on site, it has been flawless. I particularly enjoy the on sites, because Jordan usually has his dog in the truck. She's an angel. read more

These guys are awesome. We have called them on several occasions for issues ranging from critically urgent computer problems to subtle enhancements to our entertainment systems. They have given us solutions over the phone; they've brought new equipment to us; they've fixed, up-dated, enhanced our existing systems; etc. In addition to bringing successful solutions, they also are courteous, professional and genuinely good people. I highly recommend Matrix. read more

Tom Zinn has been super helpful working on our computer system at A Party Center. He returns call right away and is very thorough, knowledgeable and awesome at what he does! He's also a really nice guy, which doesn't hurt :)! read more

My 2010 Dell tower started having problems with Outlook (PST files are corrupt and I cant seem to repair) and I believe that the hard-drive is starting to go. Spoke to Tom about the issues over the phone and instead of a pricey repair (which would have benefited him) he suggested that based on the age of the machine it would be most advantageous to just buy a new one. He took the time to provide me with the best way to migrate my data and what to do should if I encounter any problems. I'm going with his recommendation and ordering a new machine tonight. I'm very impressed that he not only took the time with me on the phone but he also sacrificed the repair fees he would have made by repairing my outdated machine. When the time comes for other repairs or IT help I will definitely use Matrix. read more

I had just purchased two outdoor NEXT cameras and went online to find someone to install them for me. Jordan Gootnick had several good recommendations on a local website, so I called him and he came out to scope out the physical layout of our house. The more he delved into it, the more he shifted away from the cameras I had already purchased. One reason was the poor internet reception we had from certain areas of the property. Another was the monthly charge we would have to pay to be able to look at videos from our NEXT camera. And yet another was the cameras he installed (both the distance and clarity of the camera views, both at night and day, were superior). So he recommended an entirely different system than the NEXT system. We returned the NEXT cameras and we're delighted with the new camera views, the speed of the internet, and the fact there are no ongoing expenses. The cost was more to install the new system, but for something like theft, we felt it was easily worth the extra $. We highly recommend Matrix and Jordan Gootnick. He knows his stuff. read more

Last Friday after my computer crashed and my regular tech person didn't call back, I called Matrix on Saturday. A woman I know recommended Matrix highly. I am in business and needed the computer fixed. I spoke to Anthony. He asked questions, he listened carefully, and "got" my situation. From what he heard he kindly suggested it might be a better investment to replace my 7 year old, no longer supported, Windows XP. We made an appointment. Then, when I canceled our appointment after my usual tech called after I'd spoken to Anthony, he wouldn't accept a consultation fee I offered for his time. I felt like I was talking to a mensch as well as an expert. I'm thinking of switching techs. Jeannie S. read more

Fantastic customer service. Extremely responsive & knowledgeable. Able to help with several different problems encountered when we were having issues with an old router and slow wireless. read more

Matrix helps you keep it simple. IT is usually the black box, but I've never felt that way when Matrix has helped us set up a majority of IT services we've needed. read more

We've got a big 3 story house with many access points, etc....Matrix solutions came out and got the whole network working in no time. Great services, prompt, knowledgeable and polite. Highly recommended. read more

I have used Matrix several times to take on IT work that is out of scope for my company. Matrix has provided me with reliable engineers that are professional and efficient. Good experience all-a-round. read more

Everyone on the Matrix team is an IT professional. We have been using Matrix to service our home/office computers for over 4 years and they are truly amazing. Always on time and deliver what they promise. They work hard to save us time and money. They are one of the few IT companies we have worked with that are actually a pleasure to have in our home and that we trust with personal and confidential information. Matrix exceeds our expectations each time they are called upon to help with a problem or suggest ways to improve our systems. Highly recommend! read more

Matrix computer solutions is unequivocally one of the best choices for an IT company, these guys are great! We run a small appraisal company in San Francisco/Marin, and Matrix has handled our computer needs for years. They have done everything from salvaging data on broken hard drives, to creating VPN connections so we can work from home. Our productivity would not be what it is without them. The company is fast, easy to work with and worth every penny. Highly recommend! read more

I returned from a business trip to discover that my desktop computer suffered a major failure. An afternoon spent troubleshooting the issue seemed likely with a strong possibility of losing important files. I phoned Matrix Computer and left a message. Within minutes I heard back from Anthony. He quickly identified that it might just be a minor hiccup and patiently guided me through a few steps via phone. Within minutes I was back on track--he even stayed on the phone to ensure all was operating as expected. The computer and my afternoon was saved! Should my computer ever fail again, Matrix Computer and Anthony will certainly be my first call. The professionalism and care in working with non-technical customers are extraordinary. read more

I was so lucky to find Matrix and get my tech problem solved the same day. These guys combine tech wizardry with lightspeed responsiveness and fair pricing that comes wrapped in the friendliest customer service I can remember. read more

I asked Jordan at a recent meeting if I could call or email him about a problem with my monitor. He jumped on it right then and gave me some great suggestions. As it turns, when I went to check on the things he suggested, it turned out I had a loose connection that was causing the problems. What a great help he was! It was great to have someone who really knows what he's talking about and can help right away. read more

Jordan has always been extremely helpful and knowledgable when I need his aid. He is always pleasant when I reach out frustrated with my system, and is always kind and and patient with me as he gets the issues solved. I highly recommend him! read more

I had a great experience with Matrix! Jordan came up with a solution for our home theater that was WAY more affordable than the others I spoke with. He didn't try and sell me on the most expensive equipment and really listened to our needs. Jordan was extremely professional and efficient..... I would definitely use Matrix again! read more

The team at Matrix has been managing our computer/networking systems for many years and they are the best we've ever had. They keep us up and running smoothly and whenever we do run into a problem, their reaction time is quick. They are reliable, responsive, knowledgeable, professional and friendly. I highly recommend them. Did I mention that they are nice people too? read more

Matrix Computer Solutions has been doing the IT for my business for several years now. They monitor my server remotely and prevent many problems. When issues do come up, they are quick to respond and very professional and knowledgable. I would not hesitate to recommend Jordan and the crew at Matrix Computer Solutions for personal and business IT needs. read more

I own a collision repair shop in Marin County. We've used Matrix several times, always in emergency situations. We all know the amount of stress that goes along with a crashed system, particularly while running a small business. I've found Jordan and his staff to be sensitive to such emergencies and to be of immediate help. It's reassuring to know that there's always someone there to help, just a phone call away. read more

My company has been using Matrix for about two years now. I have been impressed with Jordan and his team, they're responsive, efficient, knowledgeable and highly professional. We are a small company with employees working remotely on Mac and PC operating systems and blackberries and iphones as well. Jordan identified and built our IT infrastructure in a cost effective but scalable way and we're very happy with their work. read more

We've been having problems with our WIFI connection for months and tried several different solutions - none of them worked. Jordan came over, took a look, diagnosed the problem and told us exactly what piece of equipment to order. Then he went to Best Buy picked up the other piece of equipment and put it all together for us. He also check in later to make sure it was all working! Jordan was responsive and on the ball and made it happen! read more

I had the pleasure of working with Jordan back in 2005-07 when he handled all of the IT issues for a small business where I was a partner at that time. He was always extremely helpful and very responsive to our technology issues. I now own another small business in Marin and, until recently, have mostly fumbled my way though our IT needs on my own. That all changed when I returned from a trip overseas to find that issues with my email exchange host had caused me to loose access to all of my emails, calendar, contacts and other pertinent data. In a bit of a panic, I called Jordan on his cell phone at 4pm on Thursday, July 3rd (the evening before a long 4th of July weekend). Jordan quickly called me back from on the road in Idaho and within an hour he was online working to solve my problems. He had everything back in working order before I got home from watching my kids walk in our local 4th of July Parade the next day. I really can't say enough about the overall level of service and, in particular, the incredible responsiveness that Jordan provides to his clients. In my case, he was a life-saver (at least my work life). I highly recommend Matrix for your small business or personal IT needs. read more