We inherited a Macbook Air from a former employer that was overloaded. After trying various suggestions from Mac forums and downlowning MacClean, I was unable to get it cleaned up. Jimmy came out to our place near Washington D.C. and helped us get it up and running. Plus he had enough time to look at another iMac for us. Now both macs are updated to the newest OS. Thanks Jimmy. read more

I emailed about a dying battery in my MacBook Air, and received a very prompt response within the hour. The day of my housecall, it was POURING, and Jimmy was on time, prompt, and focused right away on replacing the battery and doing some cleanup for my machine. He has a 1 hour minimum, and the battery replacement wouldn't have used it, so he suggested the tune up, which I agreed was a great idea. He found some unused apps and out of date software, and prior to the appointment (almost forgot!) he recommended I update to the latest OS software. When I mentioned that a prior upgrade had resulted in an unusable machine and I'd had to restore a backup to fix it, he said to do the upgrade before his appointment, and if something went wrong, he'd be able to help me out. The upgrade went fine, but I was a lot more confident about it knowing I had help on the way. I found JimmyMac after looking up reviews of the local Genius Bars in my area - even though my machine is way outside of warranty coverage. The reviews were so poor that I looked on other parts of Yelp. Jimmy is an outstanding support and repair tech, and I'm so relieved I found him here. Excellent customer service, punctual and careful, and very attentive. read more

Kudos to Jimmy Obomsawin, Mac Support JEDI and stuff!!! This guy is a rockstar with Apple stuff and got our Synology 214+ NAS 100% setup and tuned to do all the stuff that I never would have done. Plus he makes house calls!!! Prompt, courteous, professional, and uber knowledgeable. These traits are rare these days and he has it all. read more

JimmyMac is amazing. He responds promptly and is also the most knowledgable person I have communicated with regarding mac issues. I had an issue with my computer's display and Jimmy was able to accurately and quickly diagnose the problem. (I had previously hired another company to fix the problem, but they were unable to diagnose the issue.) I now have a go-to person that I trust for all my computer needs and would highly recommend. read more

Jimmy is just simply amazing. Of all the experts I have emailed and called, he's the one the is prompt and professional. He was able to fix my macbook pro in no time at all. He gave me some tips of what to do and what to get in terms of saving my files. He even inform me that apple will stop sending updates on my mac in two years which is not bad at all considering I have a 2011 mac. I highly recommend JimmyMac if you have Apple problems. read more

When Apple discontinued their service of one on one tutoring sessions, I began working with Jimmy. He was able to help me with all the highly varied tasks i do on the computer. When i need to get a new phone or printer, he advises me which ones work well and will suit me. (I generally prefer simpler machines that are easier to operate.) He is personable, patient, and explains things clearly. There are some things that i just want done---things that are complicated enough i don't attempt to learn to do them myself. But there are also many things i try to learn so i can handle them on my own in the future. Jimmy is great at understanding what i mean when i ask questions, and addressing what is important for my particular online needs. Though he mostly helps with the computer, he also sometimes answers questions about my apple phone, my fit bit, he set up a kindle for me and a facebook page, an instagram account, a time machine, etc. etc. I do a lot of varied tasks on the computer, from making imovies to communicating through a mailchimp list, posting facebook events etc etc. He is extremely knowledgeable and always understands what will work well for me. The other thing that makes working with Jimmy so great is that you feel like he watches over what you are doing, and makes sure that you are aware of all changes and updates that apply to you. He has told me about helpful products I didn't know existed but have benefitted from greatly. If you give him permission, he can set up a way to be alerted if you have a virus or for some reason are about to crash. And then he fixes it before a disaster happens. I feel like he will catch any big mistake because he has an overview of what I do and would let me know if i'm missing something important. For example, he set up a time machine to be a back up for the info on my computer. And when my computer was threatened with running out of space, he had me put the big files that were causing the problem on a hard drive so the computer could continue to work well. Sometimes in the past, people had given me advice to correct a problem and the advice did indeed correct the problem. But then it caused new problems, because they weren't taking in the big overview of what i do. That hasn't happened in my work with Jimmy. I love working with him! read more

Fantastic service! Jimmy was able to make a house call on short notice to my elderly father-in-law. Security had been compromised regarding his Mac. Jimmy checked everything out and had him up and running in short order - and at a reasonable cost. Jimmy kept us informed via text when he was on his way and when the problem was resolved. We live several states away. Such a relief to find an IT professional nearby for kind, in-person tech support. Thank you Jimmy! read more

I had a Mac laptop that was super slow. I asked Jimmy whether I had a virus or needed a new computer. He suggested upgrading the memory and getting a solid state drive. I dropped off my computer one day and picked it up the next morning. He'd transferred all the date from the old hard drive to the new solid state drive. It was super easy and now my computer seems faster than it was when new. All for a tiny fraction of the cost that I was going to spend on a new computer. Highly recommend! read more

I first found Jimmy through Angies List. My iMac had crashed. The computer is used by the entire family and I was already getting feedback from my young son about difficulties he had playing Minecraft with his friends, as the older iMac wouldn't support the latest version of the operating system required by the game. I was afraid this was the end for my beautiful computer. Jimmy came to our home, performed his magic and had the iMac up and running in no time. I mentioned my son's experiences and expressed regret that I would eventually have to buy a replacement if I wanted my son to continue playing his games on the family computer. Jimmy told me there was a more cost effective solution - and when he was finished our older iMac supported the latest operating system and was also faster than ever. At a small fraction of the cost we now had all the functionality of a new computer. His house call saved us 100s of dollars! But wait - there's more. Months later the iMac was completely unresponsive. No lights flickering, no whirring, no power. I called Jimmy to request a service call and before he would schedule an appointment he asked me if I was willing to first try a few things with the computer. Although I had already performed all the troubleshooting steps found online, Jimmy amazingly got the computer up and running. All over the phone and in less than five minutes! This is my first Yelp review, but it's so rare that you find support this great I just had to share my experiences. I highly recommend Jimmy! read more

Jimmy came to my house today and in a jiffy "cleaned up" my Mac. I watched in awe as he did his magic, recognizing malware and making great suggestions. He was incredibly nice, knowledgeable, quick, and prompt. Who could ask for anything more! I HIGHLY recommend!!! read more

Great work and outstanding customer service. I highly recommend his service. You will not be disappointed.

Dropped my MacBook off with a replacement screen, came back 45 minutes later and it was installed!!! Jimmy is the best and my savior!

Jimmy upgrade my iMac with new RAM and an SSD drive -- everything went super-smooth and he came to our house to do the work. Just wonderful!