John set me up same-day with the exact rack I needed urgently for a long trip the next day. Andrew walked me through the features and functions, easily spent 15 minutes w me while still balancing other customers needs in the shop. This shop knows their racks and customer service. Thanks team for everything! Dustin read more

I didn't know there was a store that specializes in all kinds of rack systems for road trip adventures, but that's exactly what Rack Attack offers. I met John, a staff member there, and he was super helpful and knowledgeable. He was able to replace my lost Yakima bike rack key. I highly recommend this business if you're in the market for any kind of rack systems. read more

5 star service is no joke. We walked in just looking with no intention of buying a cargo box and ended up buying one within 20 minutes because of the deal and service. Definitely a place to do business with. read more

Rack Attack - Thule Motion XT XL Cargo Box - Bikes Near Me - Tustin, California

what a great store! I lost the key of my yakima roofbox when skiing in lake Tahoe. it's really annoying! when i came to this rack attack store, Andrew found the yakima key number for me from more than hundred keys! in the rain and for free! i couldn't thank him more! highly recommend! read more

The staff was great and super helpful. We bought our racks at a different store and they helped us properly adjust and install them. Even gave us a wrench for future installs. Will definitely go to them for future purchases. read more

It was fantastic! Andrew and Ian were wonderful, they went above and beyond and got my new the Cargo XT from Thule installed on my rooftop quickly and efficiently. It would have taken me forever to do. They also made sure to educate me so that I can take the basket off myself when it's not needed. All in time for my roadtrip this Friday. read more

Our dealership told us our rack didn't fit and we needed some new straps so we came down here to Rack Attack where Andrew was able to help us figure out what we needed. He actually came out to our car and helped us figure out that the straps actually do fit and offered to put the bars up for us. He was so incredibly kind! 100% recommend this business. read more

They did an awesome job with my ski racks. I forgot the guys name but he was amazing at recommendations and was patient answering my questions and the rack and nice and sturdy on my car. read more

John and his team are super professional and knowledgable. They took an issue I was having that would have taken me hours and completed it in minutes. Highly recommend stopping by Rack Attack. read more

I had ordered the Yakima Exo swingbase for a long road trip. I made sure to give myself enough time for it to come in. I tracked the item all the way on my city, and for some reason, I got a tracking message. "As requested by sender, the item is being returned." I connected Rack Attack, was able to get hold of someone right away. He said he would check on it and return my call. Two days went by, and there was no return call. I attempted to call them back, but nobody answered my phone call. I attempted multiple times for the next few days, and there was no answer. I even let it ring for over 30 minutes, but nobody would answer my phone call. I decided to use another phone, and they answered right away. I ended up not getting the item and had to DISPUTE the charge with my bank. read more

Rack Attack - Bikes Near Me - Tustin, California

Absolute garbage and trash business. They do not back the product they sell. I purchased a Thule top ride roof bike rack. About 2 weeks into use, the rack started to squeak. Concerned about my safety and others, I visited Rack Attack to inform about the defective unit I received. One rep comes out with me to see the rack. He hears it, and comments that he had never seen it. After shaking my bike on the roof a few times, he said the mount is good. Its just squeaking. Still concerned, I asked to speak with manager. Nate Sok, the ass. manager comes to see it. He shakes it just like the first guy, and then tells me as long as the bike is holding, its good. So I asked him, okay so if my bike flies away because of the defect i received, will Rack Attack be responsible for the damage. He said no. I insisted that this is a serious safety hazard because there is no one that is having the same issue as myself. He let me know that he will contact his Thule rep to make sure its not a defect, and if it is, he will swap it out. I said okay, got his card, and went home. Waited 2 weeks, no call. I called and let them know im still waiting. Waited another 2 weeks, no call. I called again and let then know im still waiting but this time, it was the store's general manager that picked up. He assured me that he will look into it with and give me a call back. Hoping that i reached the right guy, I waited and waited and waited. No response. I gave up now. Rack Attack, You are a rack specialist. I can go to REI right across the street and receive 10% member reward back and get a year long return policy. Only reason I went to your shop was I wanted the service from the experts and wanted to build my relationship with this store for my future purchases. Disappointing!! Back your business up with quality after service. Get your team trained correctly. I wish I can post a video of my defective rack here. Too bad I can't. read more

Rack Attack - Lazy ass. manager's card. worthless. - Bikes Near Me - Tustin, California

Phenomenal Customer Service! I have a super old Thule cargo box that was broken and also had jammed key. The team was able to work on it quickly and actually fixed both issues within a short period of time. Andrew shared some tips on how to ensure I get the most use of this old Thule. Everyone I spoke with on the phone and in person was super friendly, knowledgeable, and very realistic in managing my expectations (not knowing for sure if they would be able to fix the problem). They've earned a lifelong customer and I will be back! Thanks so much again, Andrew, John, and Victor. You guys are the best! read more

I thought this would be a 5 star review after great customer service buying nearly $2k of Yakima Exo gear a month ago But alas, they have failed to deliver a crucial component called the Exo Litkit that makes the whole setup street legal by adding turn signals, brake lights, and a license plate mount. When I bought this whole setup, I was assured the missing component was available at their Phoenix store and I'd have it within a week. That was a month ago now, and after several calls back and forth I finally got a message this morning that it would be another 30 days before it could even be shipped from a warehouse! What started out great has turned into a terrible experience as I'm now well invested in this cargo carrying system that will be completely unusable for most of the summer. Their alternative solution was to sell me another part which uses a 3m adhesive to stick temporary lights into my cargo carrier, but the part they quoted was a) not available on their website and b) did not solve the issue of relocating the rear license plate so it would be visible while driving. This is just piss-poor customer service! Once I (finally) get my last missing part from them I'll never return. Entirely untrustworthy when it comes to their inventory management system and their ability to deliver products they sell. Oh yeah, their website says they had the Exo Litkit in stock and can ship in 2 days. Tried to buy it there and the next morning had an email saying "sorry, we didn't really have it in stock". read more

Save the day these guys are amazing!!! Very professional knowledgeable will never shop anywhere else. You guys are the best.!!!!thank you!!!! read more

I had previously looked around local dealers for crossbars, but they were all backlogged. Unfortunately, Amazon orders wouldn't arrive on time for my trip. Thankfully, Rack Attack had exactly what I was looking for with same day installations available. Andrew and Victor were absolutely amazing!!! They were warm and welcoming, informative in finding the perfect crossbars, and experts with installation. I loved the fact that they addded the lock protection! Thank you so much and I am looking forward to future purchases. read more

Really pleased with the service provided by Rack Attack. The employees of the company provided quick, prompt and professional service. Rack was sold, but the size doesn't fit our camper tent. When I went back, I looked for all the opportunities to fix it, and I sincerely thank Victor, Jhon and another man . Victor for fixing it professionally. Thank you read more

Rack Attack - Bikes Near Me - Tustin, California

Very nice and helpful staff. Victor helped us and answered all of our questions. They have a lot in stock and have a great selection. Highly recommended. Will definitely be back for all our rack needs. read more

Great service! Picked up a Yakima Skybox Carbonite 16 today during the 20% sale. Andrew helped answer my questions in store, and Luis got the box squared away on the roof and showed me everything I need to know. Highly recommend Rack Attack in Tustin - very knowledgeable and super helpful! Will be back for my next Yakima purchase. read more

Rack Attack - Skybox 16 Carbonite on JetStream Bars - Bikes Near Me - Tustin, California

I checked out this store after visiting another one. I was trying to get the biggest cargo box for my Toyota Sienna. John confirmed the fitment by showing me pictures of the cargo boxes installed on my exact vehicle. He happily emailed me quotes to review. As soon as I got home I spoke with the wife and we decided to get the Thule Force XT XXL. I was able to schedule installation the next day and just in time for me to pack for my trip to Mammoth. John walked me through the ins and outs of this cargo box before I left. I highly recommend this store over REI and the other rack store I visited. read more

Rack Attack - Bikes Near Me - Tustin, California

I lost my keys to my Thule rack and Rack attack helped me find a replacement in no time! So grateful for them! read more

Rack Attack - Bikes Near Me - Tustin, California

Friendly + knowledgeable. It's my one stop shop for all my outdoor equipment needs. Very competitive pricing too!

Boyfriend and I came here looking for landing pads, crossbars, and towers. Son the manager and all of the other staff were extremely helpful and friendly. I am definitely going to make the drive from West Covina for all of our outdoor vehicle accessory needs. 10/10 would recommend to family and friends. read more

Update: friendliest most helpful business ever! I bought surf racks several months ago and Andrew helped me install them I decided to move my racks to the middle of the roof of my car and went by Rack Attack and they helped me move them ( which ended up being super easy and I could have probably done it myself) but they were nice and patient and did it for me. read more

Came in to buy some spare parts and had a great experience with the Andrew and Son. Answered all my questions and was very friendly. They also had the spare parts I needed. Definitely come back to buy my next items. read more

These guys went above and beyond. They not only installed a rack for me, but they took my tent that they don't even sell. They trouble shot it. EVEN WENT TO HOME DEPOT to get some parts for me. Wow. Above and beyond. It wasn't part of their job to do that. They were just kind. Was my first time here. I appreciated them. Highly recommend. They do sell their own roof tents too. I think if you're looking for something like this. JUST GO HERE. They will take care of you. Great guys. Paul, Luis, Ben, Victor and Jesse...THANK YOU!!!! read more

Rack Attack - Bikes Near Me - Tustin, California

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Wife and I were having trouble with our Thule Motion XT box and decided to stop by the store to see if they could help us. Victor and Jesse were the quick to welcome us to the store and we're able to resolve the problem we were having within a matter of minutes! These guys know there stuff and will definitely be my go to place for car racks, storage boxes, rooftop tents etc. In addition to resolving my problem quickly (something REI wasn't able to do), they were able to thoroughly answer some questions I had on some other products in there store. I love REI and will continue to shop there for camping stuff but this will be my go to place for everything else. Thank you rack attack! read more

Absolutely awesome service. Went well above and beyond what was needed and saved us in a pinch. Thanks Son!

I want to highlight the level of professionalism from the Rack Attack team (Paul, Trevor) especially Store Manager Jessie Cisneros. There was a small mixup with a new truck tent I purchased from them that was handled with such understanding and solutions. The mix-up was resolved in a timely/smooth manner which led to a better outcome than I thought. I knew from the start Rack Attack was where I'd start my overlanding experience and they still continued to deliver beyond my expectations so thank you for helping walk me through it. I'm walking away a truly happy customer because of their superior quality customer service. A+ 5 stars across the board. Thank you Rack Attack Team Thank you Jessie See you guys soon for some more gear read more

these guys are terrific and I recommend them , great job and I'm completely satisfied and will be a return customer read more

Rack Attack - Great surf rack - Bikes Near Me - Tustin, California

I lost my keys to my rack that I bought from this location and had my bike on the roof of my car. I flipped my house looking no for those keys but never found them. I searched my car and had no luck. I wish I could leave the bike on the roof, but my car would have to be parked in the street with my bike on top. Some people were already eyeing my bike. I called, and Victor answered the phone and told me to come to the store, and he would unlock the bike from the roof, and he did all within 5 minutes. Not only were they helpful when I bought my rack a year ago they are still helpful today. Thanks to Victor, I'll still have a bike in my garage. read more

Great dudes, helped me with cargo carrier. Rented first and they applied that to my purchase. Install was cheap and east. Most important service and knowledge were great. read more

Amazing Service, Son helped us out amazing guy. Will come here again for any of my roof rack installation.

Excellent service. Sun was patient, attentive, diligent, and kind. He had a deep knowledge base, and a willingness to help

Had a great experience here with a purchase and see-install in the back. Sun and his co-worker were extremely friendly and most of all...patient with my questions and requests to bring out large items to test fit. Definitely would recommend this place. read more

Lost my key for my cargo shell they opened it with no charge very happy they were very nice and polite no headache

The customer service at this place was amazing. John in particular went above and beyond to help me install my cross bars and cargo box. Employees like him are the reason I stay loyal to a business that is an hour away from my house. I will recommend Rack Attack Orange County to all my friends. read more

Many places SELL all of this fun stuff for cars and trucks but when something goes wrong, it's more challenging to find a place to help diagnose and fix the problem. When I recently put my Thule bike rack on the car, it didn't seem to fit quite right, I couldn't figure out why and was concerned about driving with it until I could get it looked at by a professional. I was so happy to find the new RACK ATTACK store in the Tustin Market Place! Not only is the store beautiful and loaded with all the latest everything, but Andrew and his team were friendly and professional, they quickly identified the problem, had it fixed in no time and explained a few things that I should be aware of. I take the rack off and on for a few months at a time so now, when it's been off for awhile I plan to take it to RACK ATTACK just to make sure everything is working well before using it again. read more

The Rack Attack employees provided exceptional service and support when my wife went in for a new lock and key for our Thule box. They were professional, knowledgeable, and welcoming. The store has an easy to get to back parking lot where one of the employees quickly installed the new lock and key for us. We highly recommend Rack Attack in The Market Place in Tustin, and will return for any future rack needs. read more

Rack Attack - New lock installed. - Bikes Near Me - Tustin, California

These guys are great! Came in and exceeded the customer expectations. Will definitely be back!

I purchase a new Jeep Cherokee Overland and needed new roof racks. I personally installed the new set of Thule Racks, unfortunately the load stop accessory did not fit. Victor the store manager and Andrew the store owner quickly addressed the issue and worked to resolve the problem. Above and beyond that they corrected an installation omission I made when installing. I highly recommend these guys they are both knowledgeable and helpful. If for no other reason visit their store, it is extremely well done. Alan read more