This store has excellent employees and management. Sun goes out of his way to help customers. We had them install our AMP electric running boards and purchased a dometic electric cooler/ freezer. They did an excellent job setting up both items and gave a us a great price . I highly recommend them for items and installation read more

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and Bike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen. read more

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well taken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend. read more

I had an outstanding experience with Rack Attack Orange County in Tustin, and I especially want to recognize Andrew for his exceptional customer service. I recently purchased a used vehicle, but the dealership had lost the keys to the roof rail crossbars. I stopped by Rack Attack hoping they might be able to help identify the correct replacement key. Andrew was incredibly friendly, knowledgeable, and generous enough to let me use the store's branded master keys to determine the key number for the locks on my crossbars. His willingness to help saved me from having to spend more than two hours driving round trip to the dealership and back. That level of care, patience, and customer-focused service is rare and greatly appreciated. Andrew and the entire Rack Attack team deserve recognition for going above and beyond. I highly recommend visiting Rack Attack Orange County for roof racks, cargo solutions, and all of your travel accessory needs. Their superior customer care truly sets them apart. read more

Purchased a Dometic Water Jug and Faucet set from them at the Overland Expo last weekend. It was an impulse buy due to the great deal, or so I thought. They charged me for everything and stated that I would be emailed a receipt for my purchase. They also noted that the faucet was not in stock but they would call me this week and have me come in to pick it up. No emailed receipt, no call all week. Then today, rather than a phone call, I get a text stating we no longer carry the item and it will cost an additional $43 if you want the complete system. This seemed very shady (Bait & Switch) so I returned the faucet system and will be bringing back the useless jug tomorrow. read more

Had a great experience at Rack Attack. Son was incredibly helpful with our Thule bike rack key issue and made the whole process quick and easy. He was knowledgeable, patient, and provided excellent customer service. Really appreciate the help -- highly recommend this store if you need anything for your bike rack or vehicle accessories! read more

Came in looking for a replacement key for my rack, didn't want to wait for online shipping and saw this store was local and had great reviews. Will be recommending to my friends and family for anything bike rack/crossbar/rack parts related. Great customer service and will be coming back for any future needs!!! read more

We were told they could install a tonneau cover today. We drove all the way here to have it installed. Then they were told they couldn't do it today. We could have scheduled another day and not driven here today if they had told us that over the phone. We will find another place to have it done. read more

It is very well organized and the staff are friendly. I don't think the price is particularly competitive.

They helped get me one step closer to my health goal this year. I'm very thankful they helped me figure out what I need to carry as much as I wanted read more

Rack Attack - Bikes Near Me - Tustin, California

Was referred to Rack Attack by the crew at Rebel Off-Road. I needed to get some crossbars installed in a major Rush and the Team at Rack Attack came through. The installation price was incredibly good and much better than what dealerships were quoting me. I got setup by Dave. Super cool dude and was so thorough I decided to pick up the Yakima hitch storage setup they offer. Installation was done professionally and they had me out of there in just over an hour. All the work Dave and his crew did on my 2025 Ram 1500 4X4 was exceptional. I would highly recommend Dave and the Rack Attack Team. Pro Tip: although they are next to Dicks Sporting Goods and Ross all the installs are completed in the back garage so you have to go around. read more

Rack Attack - The awesome gear Dave and his Team hooked me up with! - Bikes Near Me - Tustin, California

Jon was extremely helpful and great selection of racks. Did have a minor issue and it was resolved quickly. read more

I had a great experience. I had been researching bed covers for an f150 online, talked to a few retailers. I called RackAttack and they were very helpful. They had a few on display to check out which was helpful. They ordered and I had them install it. They were better priced and with their install doubled life of warranty. Great service overall. read more

came in here to look around and seems like nobody was here. The employee was no where to be attentive and no welcome in greeting. I walked right out. read more

Huge shoutout to Chris for going above and beyond when I lost the key to my roof ski rack. He was super helpful, quick, and got me back on the road in no time. Amazing customer service--thank you, Chris! read more

This place is just amazing all around from the customer service over the phone to the help the offer you in person. They really do go above and beyond! Andrew helped us out and answered all of our questions. He brought a table out back to help us lay everything out. Checked on us multiple times to make sure the installation was going smooth. 10/10 service and the racks are top quality. read more

Son and Andrew are the best! They went above and beyond to provide us with the best customer service and installed our new roof rack and cargo box in such a short amount of time! They were very knowledgeable and we would recommend this store to all our friends and family. read more

Rack Attack - Roof rack and cargo box - Bikes Near Me - Tustin, California

Super amazing customer service from Victor and Sun. They were super helpful/knowledgeable and helped us make the right decision when it came to our new roof rack. They've definitely gotten a loyal customer from us! Thanks again! read more

Rack Attack - Thule XT- Large - Bikes Near Me - Tustin, California

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I had a roof rack and box installed. It was my first time with this kind of work on my car and the team at Rack Attack made it easy and enjoyable. The whole shop is clean and professional, and in addition to having enjoyed my installation, I have lots of inspiration for what my next accessories will be. I was choosing between here and REI across the street and I'm really pleased I went with Rack Attack! read more

I had a very positive experience with Rack Attack. From the moment I walked in, I felt well taken care of. The manager son assisted me and was extremely patient, knowledgeable, and thorough in answering all of my questions. He took the time to explain everything clearly, which made the entire process much easier and more comfortable. It's clear they value their customers and take pride in providing great service. read more

I was waiting for RACK attack to open and can't be more thrilled with the service. The gentlemen were very patient, informative, answered my copious questions, and emailed a quote. They price match!! I thought this over and decided this was the right product for my needs (with their help). They installed this quickly and easily for me and I can't wait to use it! Even REI suggested I check them out so their reputation for both products and service is known. read more

Rack Attack - Installed Thule Epos 3 - Bikes Near Me - Tustin, California

this started with a phone call to R/A, and Son answered i had several questions on AMP power steps his help was perfect spent all most 20 mins with me. this was just the start 2 more calls then I ordered. Installation was very well done. My wife is so happy with this, hip is getting better after only 1 month. this is on a 4x4 dodge ram with bigger tires and these come down about 10".R/A is professional all the way. Cheers rack attack your awesome!!!! Jon & Joanne H. read more

Went in yesterday to get a roof rack installed on my Honda Fit and left happy after having received great service. All the employees that assisted me were friendly and helpful. Thank you to John for answering my questions and showing me how to quickly remove my bike rack system if ever needed to do so. 10/10 read more

Rack Attack - Baseline Roof Rack System - Bikes Near Me - Tustin, California

This place really takes care of their customers! I came in today looking for a key and they were able to help me out and I was in and out super fast. They also have a very large selection of all types of racks and they will help you out with anything you need. I believe the reps name was John. 10/10 will be back when I need something else. read more

Rarely, do I ever review, but the customer service and speed from Andrew at Rack Attack was amazing. From the time I walked into the store, I was promptly greeted and asked if there was any help I needed. I was looking for a whole new rack/cargo box setup for my 2018 Prius. I didn't want to do the clip ons, so Andrew carefully went through all the products and walked through the selection they had at their store, and not trying to only sell me on their most expensive products, but what would fit and suit my needs the best. We decided on a complete Thule setup. Payment was easy, with an additional discount for getting the whole setup and installation from them! I came into the store on Wednesday, and was able to get the whole car setup and installed by the next day. The setup took a little over 3 hours, but they would call and check in if they had any other concerns than what was previously discussed. When the setup was done, Andrew made sure I understood how the rack and box worked step by step. He even said that if I wanted to come back to make all the keys the same for the locks I'd be able to do that free of charge next week! If you have any questions or are interested in getting any type of rack setup, I would definitely go in store and check them out. Nothing beats their in person consultation! Definitely will be referring all friends here and for future car setups! read more

Rack Attack - Thule cargo box with Thule rack installation on a Prius '18 - Bikes Near Me - Tustin, California

I was in a bind with my snowboarding rack. I had a damaged locking mechanism and I was to bring it in and get them swapped. I highly recommend them for all your rack needs. read more

Rack Attack - Bikes Near Me - Tustin, California

Professional, customer oriented and respectful. Highly, highly recommend this business. We lost the keys to our Thule Motion 3 XL. I spoke with Sun over the phone and he was SUPER accommodating. He took care of me immediately, pulling out the master keys and allowing me to find the key that opened our box. After that he gave me a set of keys to use for our rooftop storage container. In the future, if I need ANYTHING for any type of car rack, etc, this is where we're going. You can't beat that level of customer service. Sun showed me that it's not about making a sale, but about taking care of his customers. read more

Came for help with an overhead cargo bin and Chris was the most delightful person! Helped answer all of our questions and point us in the right direction! I'd recommend this location for all your needs with roof racks because of Chris's awesome service alone! (Seriously have never considered leaving a review anytime before this) very thankful for your help Chris! read more

The service was outstanding. I ordered a cover for my truck bed over the phone and when it arrived I scheduled an appointment for installation. Everything was on schedule as we discussed prior to the sale. They took exceptional care of my vehicle during installation. I could tell this was not there first time doing this installation. These guys are PROS and now my go to place for any additions to my truck. The price was very competitive too! They want your business and work hard to earn it. I recommend Rack Attack to all me friends. Gary L read more

I bought a rack for my car and couldn't get it to fit. I went back to return it or for some assistance. Andrew helped me install the rack and assured me I could complete the install on my own without trying to upsell me on installation. Super happy with this and all of my purchases at Rack Attack. Thanks for the help! read more

I had been seriously looking for a rooftop cargo box for my Subaru over the past week or so. I had gotten a couple quotes in both the Bay Area and SoCal and was figuring out what I was looking for. When I saw online that Rack Attack OC had a potential Thule I had narrowed down as a good option, I went into the shop. Andrew provided excellent customer service, significantly helping make this big purchase less stressful for me. He accurately assessed my needs and wants through conversation and helped me finalize which box I wanted. I had many questions and he answered them all. I felt intimidated about putting on my factory crossbars and he showed me how to do it myself (with a little help haha). This made me feel so accomplished! I even got to help him put on the box itself and learn more about how it worked. His style of helping customers is so genuine and patient, I felt like it was my dad or uncle haha. Plus my car with this new install looks great and I have so much extra room to utilize now! I don't know much about cars but I love learning and overall had a great experience here. I also spent less money than I had expected, his quote was very reasonable (even though I spent more than desired which is $0 lol). I would recommend literally anyone to come here for great products and customer service. read more

Great people, very helpful. Andrew was very kind and helpful. Was able to quickly help me find the key to the locks in my yakima rack. Would definitely come back again read more

Rack Attack - Replacement key - Bikes Near Me - Tustin, California

The team went into action to solve my needs and made a recommendation even though their parts won't work on my Bronco. I was very impressed by their willingness to solve my problem over trying to sell their products. I'll be back for that bike rack for my E-bike! read more

I highly recommend this store! I called Rack Attack in Tustin while I was searching for an electric vehicle to purchase. One of the car dealers told me I couldn't install a rack on a certain model because of its glass roof - I called Rack Attack and one of their team members, Son, did a bunch of research to make sure I could install a rack, and he even scoured Reddit forums to figure out exactly what setup would work and to send me photos of what it would look like. I ended up choosing a different model car, and Son helped me figure out the setup for that one as well. They had to order a part from another store but it arrived quickly and they called me as soon as it arrived. The install was super fast as well. Everyone there was really nice. Another sales associate, Andrew, helped walk me through some cargo box and bike rack options without making me feel pressured to buy anything that day. We had a good time talking about EVs. I actually drove up from SD to go here because I'd had a couple negative experiences at a rack store down here. I'm really glad I made the switch and I highly recommend this store for their great customer service. read more

Rack Attack - My new ID.4 with Thule rack installed care of Rack Attack! - Bikes Near Me - Tustin, California

Thank you for the Dahlia's new rack! ;b Ready for my new adventures! Johnny helped me out today! All the guys there are hella friendly! They know what they are talking about when I mentioned the type of car tent I have! Ladies they are cute too! Thank you again!!! read more

Rack Attack - Bikes Near Me - Tustin, California

Back Story: Wanted to get racks installed and was going to go with Lexus - made sure the part were available and scheduled an appointment only to learn that they could not install on our car due to liability. We have a Panoramic roof and putting cross bars would interfere with the sun roof. I went online and read Reddit and Lexus forums to learn about what was needed to make this happen. Everything pointed to having to drill and MacGyver racks onto the car. Sounded too difficult and permanent so we had decided against getting crossbars and just wait for us to buy our next car with the crossbars and no Pano roof. This was October 2021. Fast forward to March 2022. My husband fortuitously passes by the store on his way to his haircut. Came out with some information and brought it home to share with me. We decided to move forward with the estimate provided by Victor. They make it really simple to just click and reserve the parts required. Received a call that our parts were not available in store so they needed to get it shipped from their other store - this you need to pay for in advance. Took some time to arrive, so I followed up and was told they contacted another store to get the parts - so whichever one shows up first is ours. Received a call that the parts have arrived! Scheduled our appointment. Got the racks installed! Looks great! :) My husband needed to drop off early and luckily there were already 5 people inside prepping for the day. He dropped off at 9:50 am and it was done at 11:00 am. Andy then let my husband know that the crossbars can come off and that we can come in to get the locks to our Thule Roof box to be the same as our crossbars! He demonstrated how to take them off, adjust them, tip (keep trunk open so it doesn't hit weird). TL:DR - Lexus won't install crossbars if you have a pano roof, Rack Attack will take care of all of that. Communication is on point, service is amazing - totally recommend them! read more

Rack Attack - Thule Racks Close Up - Bikes Near Me - Tustin, California

Finally providing Rack Attack Tustin review for Thule rack purchased back in Jan. 2023. Andrew was very helpful & knowledgeable answering all questions, sharing personal experience, and giving hitch mounting tips. He even helped with initial hitch mount. We've used the rack several times these past six months and are happy with the purchase. Seeing other reviews, it's clear my service experience was not an anomaly. read more

Rack Attack - Thule rack perfect for two electric bikes. - Bikes Near Me - Tustin, California

This is must go store who is heading to road trip, etc, we just bought Thule cargo box from here. There are super team working, Andrew was help us to choose and install everything, and explained every step. So thankful to Andrew. read more

I had the most amazing customer service from the team at Rack Attack, Tustin. Sun and Andrew were very friendly and professional. Sun, made sure my order was correct and complete before I arrived for installation. This team worked quickly and my installation was complete much quicker than I expected. When I returned to pick up my vehicle Sun and Andrew were both available to update me on the parts installed and how to operate locks. I was more than confident with the work on my Jeep. I highly recommend these guys at Rack Attack, Tustin. read more

Service - 3 Quality - 1 Pricing - 3 Delivery - 2 Overall 2 - Could have been better. On communication and quality. just a lot of apologizing vs. responsiveness. Story time: Went in the store to look at having a hitch installed on a tesla. Basically, I was told that was a better option than the roof rack. They didn't have the hitch in stock, and it needed to be ordered about 5-7 days. Prepaid for installation and additional paid for a foldable hitch. Appointment was scheduled, and on the day of the appointment, they were short-handed. I was told 3 to 4 hours. So I walked around the mall, went to the movies and ate then around hour 4, when I'm expecting " your car is ready" instead I got, "we can't get a bolt off". I would have expected this like 2 hours into the installation. So I walked back, wait an additional hour while they put things back, and they said that I needed to go to tesla because something is wrong. (NOTE, I have not had any service from tesla other than tires) so I go to tesla who basically says because a 3rd party non authorized dealer has touched the car they don't cover it and I would need to pay to have them look at it. At this point, 5 hours, installations not complete, and now there is a problem. After I leave tesla, I call Rack Attack back and tell them I need to have them figure it out since now I was in a limbo position and installation was already prepaid. Even more disappointed when I got home to discover hardware was left in the trunk and not reinstallation. Initially, I was told the hardware wasn't from the installation , but i later discovered where the parts were inadvertently left out of reinstallation. The first appointment was a Friday at noon, and the next reschedule was Sunday afternoon. That also took another 5 hours. There was no attempt to make it right other than a few apologies. For the cost vs. time spent and quality of work, I am not a fan. Even with the car identified challenge, the fact that hardware was not reinstalled and left in the trunk shows me the attention to detail was not there and leaves in question what else was not done back to standards. I would recommend shopping around, better pricing and quality of service, read more