Nate and Don at Jax Bicycle Center are the definition of professionalism and kindness. Nate provided me with a replacement 288 mm spoke for my bike and said, "Try this. If it doesn't turn out to be the right one, come back with the wheel and we'll get you squared away." It ended up not being the correct spoke, so I returned the next day. Don took care of me, found the correct replacement spoke, and removed my threaded freewheel using the proper freewheel removal tool so I could lace the new spoke into the drive side of my rear wheel. They didn't just sell me parts--they took the time to help me learn and get my bike back on the road. These guys perform a real service to the community. I'm working on lowering my blood pressure and getting healthier, and because of their help I was able to get back on my bike. Today my boys and I rode 6 miles on the trails, and that wouldn't have happened without Nate and Don. My boys say a big thank you because Dad can take them biking again. Thank you both for your professionalism, generosity, and willingness to help. Shops like Jax Bicycle Center make our community healthier, happier, and more connected. Keep up the great work! read more

Wow. 1) I'm aware the bike I originally ordered wasn't in stock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime read more

I purchased a bicycle at Jax and I am happy with the overall experience. The staff member who helped me choose the bike was Dave, and he was friendly, and knowledgeable. Other staff I interacted with were polite and very helpful, too. They have a pretty large store and a bike selection compared to two other bike shops I visited in Irvine. read more

Jax bicycle center is really the place to get a bike. We came here two days ago oh June 30th to get a bike, and I was amazed at how well organized it is inside. When we got there, we asked for help for choosing the right bike. A employee, David, came out to help us. He walked us through everything about having a bike while making it easy to understand. Thanks to him, I now have a wonderful working bike that I love to ride. Definently recommend coming here to get a bike. read more

Brought my daughter's bike in, the rear brake broken. The bike was purchased somewhere else. They fixed the brake without charging me. It works great now. Thank you for your help! read more

Went at opening on Sunday morning and met sales manager Nate. Nate installed my new pedals and did a great job giving the bike a once over! Nate is shining example of exemplary service and I'm extremely grateful for his advice and care. I will do all my bike shopping at Jax from now on, based on the positive service Nate provided. read more

Jax Bicycle Center - Bikes Near Me - Irvine, California

I was out on a ride when I realized I had a flat tire but thankfully, I was right near this bike shop. Even though it was just 15 minutes before closing, Don didn't hesitate to help me out. I'm new to cycling and don't know much about bike maintenance, but Don took the time to explain everything clearly. Turns out, when you have run-flat tires, you're supposed to top off the sealant every 3-4 months. They actually have a flat tire service deal where, with a one-time payment, I can bring my bike back in anytime for sealant refills as long as I own it. That kind of peace of mind is awesome. They got my tire sealed up quickly, and I was able to ride home safely. Great service, friendly staff, and genuinely helpful -- I'll definitely be coming back read more

Jax Bicycle Center - Bikes Near Me - Irvine, California

Buying a bike with very particular concerns in mind, they are very helpful in finding the right bike for you. David was able to provide his inputs and experiences as a rider, as well as a Jax employee for x number of years at several locations. I upgraded my 13 year old bike (bought new from Jax 13 years ago) and David helped me with a significant upgrade without breaking the bank ( though all these bikes will break the bank depending on your budget and passion). Nevertheless, great purchasing experience and able to meet my delivery deadline. read more

Jax Bicycle Center - Picking up newly purchased Trek SL6 Gen 8 , 105 Di2 - Bikes Near Me - Irvine, California

I bought my bike at this location during Covid. Since then I've taken my bike in a few times for flats (bought the unlimited flat repair). So worth it! I brought my bike in this morning for another flat repair and Don was so kind and knowledgeable and took time to make sure my bike was operating properly. He also put on my new seat I bought and helped us get the bike back into the car. They were super slammed but he took time to fix my bike in less than an hour. It's rare these days to get good customer service. Don is an outstanding hard working employee. Will be coming back. read more

Took my road bike for peak performance maintenance and got some amazing service from Don. He spotted my Ultegra sets were on the recall list and helped me get them replaced. I would've never noticed and it's the kind of details you want from a bike service center. read more

Jax Bicycle Center - Bikes Near Me - Irvine, California

"We make people happy." They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future! read more

I've been going to Jax for bike servicing for over 25 years. They are friendly, helpful, knowedgeable, and fairly priced.

Rude! Absolutely the worst customer service ever! Not to mention they sold me a cracked bike ahwile back.

I wish I could give them a zero. This is the worst group of mechanics you could ever assemble in one place. Incompetent, unprofessional, and socially inept group of guys. Don't buy a bike from this group, and certainly don't trust them for a repair. They make careless mistakes and then don't own them. Very defensive group. read more

Absolutely a money pit. I'd recommend going to Rock N Road Cyclery--they actually take care of your bike and don't treat it like a quick cash grab.In my experience, Jax Bicycle tends to overcharge. I brought my bike in for a deep clean and got it back looking the same--honestly didn't seem like it was cleaned at all. read more

if the Bike doctors ever read this, this place is one of the best if not the best place to have your bike worked on. There is a reason I called them the Bike doctors. Because when I come for a visit, they aren't just fun, loving, highly intelligent and just good people but, they are hard workers who always take care of my baby. They appreciate the fact that I love my bike, but I also need my bike to get around and they always take good care of it. Their attitudes and knowledge is why I always trust them more than anyone. The Bike doctors, these wonderful people both the ones that repair the bikes and the ones who just run the lobby, all do such an amazing job. It's people like them that make the community great because thanks to people like the Bike doctors, through Jack's bicycle center, those of us who can't drive and use our bikes to get around, we can continue working and being a part of society. We can go have fun and see our friends. We can go shopping when we need to or just leisurely enjoy some solitude with our bikes. Don, Nate, and everyone there, including the guy who is a fellow photographer, every one of you are amazing. Right now my bike has been worked on for a few days and even though I miss my baby, I don't feel the need to tell them to hurry. Because I know my Bike is in good hands. I would honestly rather pay for Uber and know my bike is being worked on properly than having the repairs be rushed and my bike get ruined. Jax bicycle center is the coolest. And everyone working there it's even cooler. Yes we can't deny that things are expensive, but you know what, for anyone that says it's cheaper to buy online and do it at home, there is no way to get the quality of repair at home through cheap Internet purchased parts, they're just isn't. The quality that comes from these amazing people at Jax bicycle center is the quality of masters who truly understand their craft and, the high-quality parts that they use, are like the weapons of a well trained and caring army. Let's keep these amazing people in business by continuing to support this wonderful store and the amazing biking community We are all a part of adventure, whether you have an adult bike or a kids bike, a mountain bike or an electric bike or whatever lies in between, there is no better place to go when your Bike is sick and needs a doctor. Our bikes are like cars to us. They bridge the gap between us and the bigger world. So why not take them to the people who understand their needs best. The Bike doctors at Jack's bicycle center. Stay amazing you wonderful crew. read more

Great bicycle shop, and the best Jax Bicycle store I've ever been to. They stock a lot of bicycles. Jax focuses on Trek Bicycles, and this Jax is no different. Their selection of road bikes, mountain bikes, plus electric road and eMTB bikes is very good. They have a nice selection of accessories, clothes, and other bicycling accoutrements. There is a capable repair/tune-up facility on site. The staff I dealt with here was very accommodating and took their time to explain the details of the various bicycle models too me and to answer all my questions. They even let me ;pedal the bicycles around the store without complaint. It isn't generally one of my go-to features of a bicycle store, but I do pay attention to, and judge an establishment based upon their bathrooms. In my experience, a manager that pays attention to non-core services, like bathrooms, is an excellent proxy for how dedicated the people at the establishment are. Good bathrooms are an afterthought to many, but nice bathrooms show a stores care and consideration for their customers, and this bicycles bathroom is superlative, spectacular. It's cleanliness is just the beginning. Their toilet is a comfortable oasis. Parking is free and ample. If you are in central Orange County, and looking for a Trek bicycle, go here. This is your store. read more

Friendly service with a smile. From the moment I walked in, was greeted and acknowledged. Once sunshine was free to help me, they gave me detailed information about different bikes and helped me to make a decision on my mountain bike purchase. read more

This review is over due. I bought a new Trek mountain bike 14 months ago and I brought my bike in because it wasn't shifting properly. The cables do stretch a bit when new. They fixed me up promptly. I was delighted of course. Yesterday I bought my bike in again thinking the worst, the crank had an awful sound. Turned out the chain was too dirty. Dave and the tech have always been patient and kind. I have confidence these guys will always be there when I need them. Thanks read more

Sometimes I like to browse around a bike shop And look bikes. Not every customer wants to be accosted the second they walk in by sales people. Chill out a bit. I went in there and asked for the same part I bought last time which they have record of me purchasing yet the dumb sales guy is grabbing another part that costs way more. This is why I'm done supporting local bike shops. Unless you are on some newer expensive bike, expect total bike snob vibes from these dimwits. read more

Very friendly and highly skilled staff. Was new to the area and went in to get a bicycle for my nephew repaired and they happily helped me out, even though it was purchased somewhere else. They even gave me advice on how to help him get off his training wheels! Definitely will be using the shop for all my future cycling needs! read more

Today was my lucky day. My kid wants a beach cruiser, I was in the area for groceries and decided to pop into jax (maximize time). Glad I got Dave. He a straight shooter and was very helpful. The worst thing about buying stuff is dealing with young uppity sales people- I'm glad I got the older and more experienced person (Dave) ... I'm sure everyone here is great. I just like Dave. "Let's get to the point." We got to the point. Will bring kid in when I've got more time. Thanks for the assist. I'll be back. read more

I just visited Jax Bicycle on Culver drive. Jan Nate and his team were super nice and offered the best customer service. so happy

Went to the shop to buy a bike for my 7 year old son. looked around for some help for 10 minutes. Nothing. So I told my son to try one of the bikes while I took the initiative to ask someone in the back. An older man with long grey hair and a mustache said he could help. When I told him I was looking for a bike for my son and he wanted to measure his height so I told my son to come over and he rode over and we took his height and I then told my son to put the bike back. As he was riding away, this older man raised his voice TWICE at my son that the bike he was riding was a customers. My son had no way of knowing that and even though I told the man to relax and that my son didn't know that he gave a half-hearted apology (looking away and not even looking me in the eyes). So due to this RUDENESS and LACK OF PROFESSIONALISM, I said "Nevermind, you have a nice day" and started walking out of the store, when I looked back I saw him shaking his head and rolling his eyes at me. Yet ANOTHER form of professional behavior (sarcasm). If the owner is reading this I suggest you give your staff training on being polite and professional and shed your staff of employees like this one quickly or you'll quickly lose out on a lot of sales. read more

Was bike shopping for the kid and stopped by Jax. Braxton was extremely helpful and wanted to know about how and where she was going to ride, what was she looking for and found her the perfect bike. I came in to look at another model and he found a better option (for the same price)! The whole experience went so well and the prices were great. Go to Jax first! read more

My mom purchased a pair of bicycle pedals on January 15, 2025. Roger, the cashier, asked my mom to write down her phone number on a piece of paper to enter it in their system. She had taken her credit card out of her wallet to pay, and left her wallet on the desk next to her left hand. As she was leaving the store, she realized she had left her wallet on the desk. She went back to the cashier and asked him if he had seen her wallet. He said she accused him. At the time, no one else was present except my mom and Roger, the cashier. My mom called the police to report the issue and they came. Two hours later, when my mom returned home, her wallet was in her mail box. tl;dr We're pretty sure my mom's wallet was stolen by the cashier, only to be returned to her mailbox 2 hours later because they were scared when she called the police. It was a bad experience, we don't recommend shopping here. read more

Above and beyond customer service! I went in looking for specific brake pads for an ebike. I couldn't find them anywhere and their website said they had two in stock. They couldn't find them in the shop but every guy got on it and searched online and throughout the shop. No luck with that so I had given up. I was ready to leave when Don asked if I had a few more minutes and he'd search one last time. He didn't have to but he did. Needless to say, he found them deep in the shop. Very satisfied customer and will definitely be a repeating one too. read more

Very helpful friendly and courteous staff prices are very reasonable and service is quick

I rode my bike there and bought a cage and water bottle, I asked the cashier if they can help to install the cage on the bike, they said yes if you pay extra 10 dollars, since the installation only need 2 screws which will take less than 1 min , I said I can do it myself.after I tighten the screw half way and found need a screw tool to fasten to bottom , I asked the if I can use their tool to do last step,he refused me because they don't borrow tools! What a bad attitude! It's my first time also lasting to purchase at this Jax bike shop. read more

Jax Bicycle Center - Receipt - Bikes Near Me - Irvine, California

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I'm minister Gregory Freeman, author of "Humble Grace Love," and founder of the 501c3 nonprofit organization by the same name. I've already written a few reviews before, but as a reminder of the excellent work performed, top notch leadership, customer service, follow up by the owner, and enjoyable conversation about music I highly recommend you consider doing business with this company. I have Osteogenesis imperfecta (brittle bones disease), previously I had been through countless telephone calls, multiple medical supply companies, plus exhausting calls to my Medicare provider, without any results. Since I have lived in Irvine with my family for over twenty years, I was familiar with the bike cycle repair, sells company. Just when I thought I couldn't get my wheelchair tires repaired, I finally decided to stop by as a last result, and they have been taking care of me, while I waited only a few minutes inside the store every single time. read more

These guys are awesome. Both the service center and the sales. We took in my daughter's new bike for servicing after velofix was unable to service her bike and my e-bike. I wasted $260 on velofix. The Jax team, David in the service center, fixed my daughters bike in minutes. And I paid less than $50 for everything. I loved their service so much I decided to buy an e-bike from them and return the one I bought online. They knew what they were doing and what they were selling. read more

Great great service and reasonable prices! I received two bike tune-ups and I'll definitely be back!

I went there this week end to buy a bike for my 8 year old son for his birthday - staff ws extremely rude - you can buy the bike for $450 but you can't take it for a test ride because staff says saturday is the busiest day and they're understffed - you'll have to come back another day he stated So we left super upset and went to Dick's sporting goods where we bought the same bike for $250 - the staff there was great and we left happy read more

After a recent visit to this store I am saddened to see a change in sales and service. This store used to have a homey atmosphere, now cluttered with bikes in boxes all over the place. Service department used to be friendly and helpful for all brands of bike, now they say they service only bike they sell. Service dept. rep was unfriendly and not helpful. Sales regarding Trek brands was not very knowledgeable read more

JAX used to have a great reputation in the local cycling community. Over the past 10-15 years we've joined their group rides when they had them and had our road bikes serviced there. However, the shop no longer has the same feel these days. I still love the older Dave from the back but terrible experiences with the younger Dave (white male who identifies as the store manager) have sent us to Rock N Road. I thought my experiences were isolated and never botherd leaving any reviews until I heard similar feedback from others from my ride group. read more

I needed a bike immediately as I had damaged mine and I was going on a bike tour in a few days, unfortunately, I let them upsell me and paid over $ 1,000 more than what I needed, they tried to upsell me on an even more expensive bike with electronic shifters! Fortunately I told them no. I also let them install tubeless which was another mistake, later I spoke to the bike mechanic there and he said tubeless on road bikes is not a good idea, they don't hold the pressure and they are a hassle to repair while on the road, you have to have sealant, carry a special stem removal tool and you have to carry a spare anyway. They also told me you could not patch the tires, meaning you had to buy a new one when you have a leak, that is false, I have patched them several times and there are patch kits on-line available. Maybe for mtn. bikes tubeless tires make sense as they are low pressure. For Treks, I recommend the Trek Store on Prospect in Tustin. read more

Went in the shop around 5:10 5:15pm to find out which bike to buy and different type of options there is. Instead of getting help all I got was a completely uninterested employee. He was making faces and barely giving any answers making it clear he didn't want to talk to me. I left because the service was really bad so I'm definitely not shopping there. It deterred me from wanting to buy my bicycle at this shop. read more

I give JAX in Irvine 6 stars out of 5. they have a great team front to back. service was quick efficient and the techs were very knowledgeable and informative, the way they handle their business is top notch going over and above. no questions asked when I wanted to return a 7,000.00 bike and were able to get an upgraded version into the shop a week sooner than originally expected! I would highly recommend JAX Irvine such a great experience. Thanks guys read more

Always a helpful group. I've had my bike assembled here and also exchanged my brake cables here as well. Thank you.

We have used Jax for years. They have had helpful staff. We bought a new bike and new tires from them. Recently, the tire we purchased went flat and we realized it was punctured. So, Jax does free flat repair for items they sold us. I took the tire in and they fixed it on the spot in 10 minutes. I am grateful for their service quality and helpfulness. read more