"TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience" I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.** read more

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My fiance and I loved coming here- he was wanting to buy a commuter bike and the guys here were so helpful. He gave them a price range and they adjusted the different bikes. He got to try them out and ride around the parking lot (he showed his license!) and picked up a bike. I don't need wheels YET, but once I do, I know where to go. read more

Couple of young were working today when I went in. This is my second time coming to this shop. These guys were not helpful. I needed my seat adjusted. One guy said he can lower 1/2 when the other guy chirped in and said no. They were very rude to me and not willing to help. the business owner is Asians. The whole store is racist. my skin is brown but I'm American with Native American, white and some Hispanic. 75 % white. I think I was treated badly on my tan skin. I would give zero stars. read more

Irvine Bicycles - Bikes Near Me - Irvine, California

Brought my wife's beach cruiser in after just purchasing it used. The front tube blew when we put in air and the guys at Irvine Bicycles took care of it and also TRUED the front wheel quickly and at a reasonable price. She was happy and back on the road in less than 30 minutes! Thanks so much read more

Once they sell you a bike, they don't want anything to do with you. Really had post sell service, want to charge for everything. They lost my business, do not buy here. read more

I sadly have to agree with a lot of the recent comments about who I believe to be is the owner. He is not a kind human and as much as I love to love small businesses, I would much rather support kind, caring, compassionate humans instead of dismissive, rude and uncaring ones. read more

Great and helpful service. Very knowledgeable staff with desire to help me get the correct parts.

These guys saved me! My rear gears on my road bike literally "snapped off" yesterday, and I thought I had a major repair bill. They quickly assessed it and showed me how it was an attactment bushing, and not the actual gears. Best yet, they were able to fix it within 15 minutes and I was on my way :) I should also add, that I bought my Colnago here 3 years ago, and I've been getting my tuneups done at some chain store bike shops because they are closer to my house. My experience with the "Chain Stores" is I;ve had to return for more tweaks. They simply don't have the skilled technicians I have found here. George T read more

They fixed my kids bike on the spot for a very reasonable price! Nice guys. Highly recommend.

Amazing! Team is very helpful. Especially Steven! Absolute life savers! If you need a repair this is the place to get it done! read more

My husband bought me a Cole Nagle bicycle here three years ago. He was not very happy with the level of service then. My bike was ruined in a car accident and we needed to get an updated quote for it to share with our homeowners insurance. My husband called and spoke to a sales person and let them know what he was looking for and he never got back to us. He called back a second time tried to reach the sales person again and still nothing. I guess they don't like our money. It's pretty sad because we were returning customer. I would not recommend this place to anyone. read more

Great service per usual!! Their mechanics and customer service is pretty Knowlegable and welcoming. They have tons of knowledge about bikes especially if you compete. read more

Frank, Etienne and staff at Irvine Bicycles are fantastic. The customer service is always top notch. If you are looking for a local bike shop that is customer-focused I highly recommend them. You won't be disappointed. read more

Irvine Bicycles is not sponsored or financed by any bicycle industry brand, so it sells an eclectic bicycle selection -- atypical among local area bicycle shops. It is not unusual for the bicycle shop to do a quick fix or adjustment gratis. Owner Frank and his mechanics are polite, accessible, and helpful. read more

Not the cheapest bike store, but hey, commercial rent Irvine can be expensive. I have purchased a few bikes here and the customer service has always been top notch. The owner Frank is very hands on and you can tell he knows alot about his business and gets his hands dirty as well. I took my daughter's Woom bike here to get "re-assembled" and it took them less than a day. Will be coming back to the shop for all of my biking needs. The store is located in a strip mall right next to 7-11. read more

My teenager needed his electric bike looked at. The brakes needed to be tended to. The two gentleman that work there were so kind and helped fix the problems w/ his bike. They have the best prices around, but best of all, the customer service was impeccable and memorable. Thank you to the two guys that helped us!!!:) We will definitely be regulars. read more

Been here 2 times now for our sons bike. A kids bike. Both times my wife came to tell me of the rudeness she experienced when trying to get the bike serviced. I work in insurance sales and I understand customer service and I also understand pricing. There is a right way to do it and a WRONG way to do it. Unless I'm just dating myself, I recall a flat being able to be replaced with a patch kit or a new inner tube. Neither should cost $45. Never mind the price, the explanation and rudeness over the phone is uncalled for and this place needs a serious lesson in how to treat customers. Won't be back and definitely wouldn't recommend. read more

So it's been a couple years, couple tough years since my last review. To update, this place is my goto shop for everything in OC. First they carry the brands I specifically care about (Cannondale, Allied, Colnago, Felt) so that will influence a number of people of coming here or not. Couple reasons to come, besides Frank the owner who is great, the staff from Etienne and Kevin who are super knowledgeable, know all there is to know and will give you their straight up honest assessment of what you should buy for what you are looking for (even if it means buying something significantly cheaper than you are looking at) are fantastic. Need a fit? See Peter, he is an amazing person to go to for a fit and I can say from two previous did as good of a fit as any of my fitters when I was cat 1 / pro back in the day. He is a class act and will not look to make you buy any bullsh1t that you don't need compared to some others. All around great crew, true local shop and you should stop here and give them a chance. read more

We contacted Irvine bicycles to help assemble the 7 speed bikes we got online. Their prices were pretty reasonable compared to the shops around the area, and they were able to get it done in only a couple days! They finished two adult bikes, a kid bike and a tricycle quickly and efficiently. I would recommend them for bike assembly! read more

Nice people, quick service. I went in to get my rear tire fixed (it was ripped and tire was flat). They not only changed the tire but also noticed that my brakes were loose and adjusted the cables free of charge. I thought this was very nice. read more

TLDR: Store owner/manager refused a refund, hung up while I was still speaking asking for a receipt, the mechanic(s) are nicer but could not fix a problem after weeks, while another shop fixed it in one day. I cannot recommend interacting with this shop as a woman of color. My interactions with the store owner left me feeling disrespected. It's sad that in 2024, I still have other friends and bike shops empathizing and telling me I should have had a man accompany me to Irvine Bicycles due to these interactions. Every interaction with the owner has been negative, largely due to his obsession with money and lack of empathy for customers. I initially trusted this shop based on my bike fitter's recommendation of just one mechanic there, but after several failed attempts to fix my bike and an owner who refused a refund for a warranty-covered part, I'm left feeling discouraged. I even debated continuing cycling after they said my choices were to either replace every electronic part of my bike or buy a new bike. - The owner refused a refund and hung up on me when I asked for a detailed receipt. - I requested a list of what was attempted for a second opinion at another shop. After much reluctance and repetitive asking, the owner printed an unhelpful, vague list. I asked for more detail, especially with phrases that were heavily abbreviated and incredibly vague. What "plug in computer" really meant after I had to follow up with many questions was "run diagnostic tests for every component on Di2 which came back as nothing was wrong and reprogrammed all Di2 parts separately to factory reset". I ended up having to talk with a mechanic because the owner walked away and refused to elaborate and help. - The owner charged labor for every unsuccessful attempt at fixing my bike. For example, a 1-minute Di2 programming attempt cost $30, which didn't even solve the issue. For diagnosing a problem, I expect to pay for labor fairly but not at a rate of every single possibility that was tried. - The shop pushed expensive solutions, like buying a new bike or replacing all electrical components, without showing genuine concern for my problem. Both options would be hundreds or thousands. More than what I even bought my bike for. The owner was dismissive and only concerned about selling more. Parts are also overpriced compared to what you can get from other shops or online. - A mechanic asked the owner to let me test ride with new hardware that wasn't officially installed yet, and after a ton of hesitation, the owner agreed but made it abundantly and painfully clear I'd be charged if anything went wrong, emphasizing his lack of trust and focus on profit. One of the many times I had to go back, I brought in a third party to watch silently and observe the bike shop owner and the third party said, "Yeah, he doesn't give a f*** about your bike". - I faced multiple delays, broken promises, and poor communication. I was repeatedly told my bike would be ready, only to show up and find it wasn't. The owner promised to get another shop's opinion but never followed through. Whenever I was in the store, the owner was sitting on his phone, not doing much, either. For example, I was told I would get my bike back on Thursday, but they didn't let me know that it would be longer, so on Thursday I drove a total of two hours just for them to say they're not ready yet. I had to call every single day to check on progress until I could come on Saturday, and they wouldn't update me, so I had to call. When I called Saturday, which was much later than I had wanted anyway, they told me I would have to wait until the afternoon. I was promised that the fix they wanted to try would only take 15 minutes. So when I arrived in the afternoon and they said they still hadn't yet fixed it, I had to again, advocate for myself again and demand that I couldn't be kept waiting as they had promised it was done and already delayed my pickup (I also had a race coming up in 2 weeks and can't afford leaving my bike idle in the shop for any longer). They even told me they would get another bike shop to look at it or see if another mechanic could, but again, that never happened. Ultimately, I went to another shop, and they fixed the issue in one day, while Irvine Bicycles spent weeks troubleshooting unsuccessfully, and suggesting solutions that would cost me thousands. While the mechanics are nice and hardworking, the owner's attitude makes it impossible for me to recommend this shop. It's a shame the mechanics have this as a boss. Other reviews show I'm not alone in this experience. The owner's focus on money over customer care is a clear pattern. read more

This place is awesome! Honest and great service- they changed a tire on my sons bike and it was done within 15 minutes of us walking in there. Will definitely be back. Very fair price. Thanks Irvine Bicycles! read more

Irvine Bicycles - Our bikes. - Bikes Near Me - Irvine, California

My friend had some issues with her bike. They struggled for several weeks trying to solve the problem with nothing really resolved. Finally took it to a different shop and they solved the problem. When the owner was asked what he would do as far a refund for a portion of the parts and services that were ineffective he hung up on her. read more

I cannot recommend this shop to anybody. My friend came in to get a repair, but realized after that they were not able to fix the problem. They asked for a refund but were treated rudely and turned away quickly. Horrible customer service and a waste of money. read more

Terrible service and attitude from the owner. Went in to get bike fixed and left with a still broken bike and a bill

This is a great locally owned bike shop. I got a Motiv electric bike here last weekend and I love it. The owner (Eric I think) is friendly, and he had one of his employees give me a demo behind the shopping center before I bought the bike. They were generous and attached a free cup holder on the handlebars and gave me some free chain lubricant. I can now ride with my sons and ride up the steep hill in my neighborhood (Baker Ranch) with ease and not get out of breath. The bike was well priced too - around $2K, when some electric bikes can cost upwards of $5K. They have tons of road bikes too, but those aren't my cup of tea. They don't sell kids' bikes, or at least they didn't have any when I was there, but for a good electric bike that doesn't break the bank, check out Irvine Bicycles. They give you a free tune-up a month or two after your purchase, so see you guys soon! read more

These guys do an amazing job and get the job done right. A true local bike shop that you can trust. Even when i break stuff - they get me back out on the road. Thanks! read more

Irvine Bicycles - Bikes Near Me - Irvine, California

Good selection, but not the friendliness of staff associates. I probably won't be returning. Gentleman with the long hair seemed a bit condescending, but he could also just be one of those people who didn't mesh with my personality. Either way, I still got a bike for my kid, great quality, and he loves it...which is why I give the 3 stars. :) read more

Your trusty neighborhood bike shop with the greatest sales/service guys. They pick up their phones, help walk-in customers and can advise you on exactly what you might need. Purchased a Cannondale from them and couldn't be happier. read more

Very friendly staff helped me replace a tire on an Ebike service was quick and price was reasonable. It was hard to find someone to change motorcycle tire on Ebike read more

I was devastated when my tire blew out. It was our first visit to Irvine Bicycles. Kevin took care of us. He was skilled and efficient. He took care of our flat and checked the other tire for us. We were very please with the service and we will definitely come back. Thank you Kevin!! read more

Second time visit, the first time I was greeted immediately, but this time, NO ONE acknowledged my presence, WOW! Now THAT'S lack of customer service for you. There were 5 ppl working in the store, with only 4 customers including me. BUT, I will say they know there info/stuff when it comes to bicycles and what you need to get started or to advance to more elite products. This store carries Cannondale, Felt, and a few others, but it looks like Cannondale is their main bicycle product. Pricing is comparable to other elite bike stores in LA/OC. Will I come back, most likely if I need accessories for my bikes. ..... at the most. I recommend YOU visiting this bicycle shop to see what type of experience you have. For me, it's mediocre at best, I've experienced better (even from them at other times other than today/Saturday 2pm). Happy Riding and Fight On! read more

I have a beautiful Cannondale, best bike I've had does far. I don't ride alot, I average 18 miles daily 6 days a week and my poor bike needed some love and care..she definitely got at Irvine Bicycles for sure! I've taken my bike to Jax in Irvine and they were no help at all! Highly recommend this awesome shop! read more

Irvine Bicycles - Bikes Near Me - Irvine, California

Staff were kind and took their time talking to us. Good people that wanted to make sure we knew everything we needed to know before buying a bike. We didn't feel sold or pressured. read more

Prices are okay if you're willing to let the rude attitude of the employees immediately ruin your day.

Fast service for bike maintenance - friendly and professional staff. Team was extremely helpful.

I'm a 64 year old female making changes in my life. I decided in order to support my knees I would give bike riding a try. I hit the road with my beach cruiser and quickly discovered that I needed an upgrade since any incline kicked my rear. After shopping around, I found Eric at irvine Bicycles and boy did he go out of his way to be sure I got what met my needs. He listened to my concerns. Made a million adjustments to ensure the fit was right. Let me test drive to my heart's content. And I will tell you he was super knowledgeable. I am now the proud owner of a Cannondale beauty. All of the guys in the shop were extremely nice and Frank (the owner) made sure I was happy with my purchase. The perks of buyIng here are amazing - I will be taking advantage of the tune ups for sure! read more

Irvine Bicycles - Thanks Eric!! - Bikes Near Me - Irvine, California

My husband took my daughter's brand new bike there just to adjust the chains that keep falling off. We got the bike 3 days ago and it is probably just some adjustment that they don't do in store when they assemble it. The front desk guy was polite but the owner was very upset with something else and was very rude with my husband asking $100 for that and promising the job ready for the next day. My husband, politely asked if it could be ready on the same day and he said he would do that for 2 days and if he keep insisting he would charge $200. What is that? Never coming back again! read more

I'm a cycling guy. A junkie, a fanatic. I'm hooked. Each bike I've had in my life has had its own story. My first road bike a used, rusted, probably stolen steel bike from the 80s I got on a street corner in East Los Angeles. The story of my third bike starts at Irvine Bicycles. When I first moved to the area for my current work, I was in need of a bike shop. A place where I went to commiserate with other cycling junkies. The Shop is a social place and a place to dream. When I first dragged in my second bike, a slightly upgraded old Bianchi from probably the 90s, I was greeted from the friendly owner and the awesome team that has an incredible depth of knowledge about riding. All of my questions were answered, and I definitely tend to be a curious person, asking questions about the details. How does a derailleur work? How do I install pedals? I was riding on and off but had never seriously committed lifestyle wise. My first triathlon was coming up and I brought in my bike for a tune up. The experts at the store guided me through the purchase of my first Carbon Fiber road bike, a sleek, comfortable ride with a monochrome Cannondale logo on the side. Red bar tape and Profile Design Aero Bars. I felt like I had found a little slice of heaven. The process of buying the bike was awesome. Peter fitted me to the bike and made sure my motions were in alignment for proper riding technique. Making sure I could breath efficiently, use the right force when pedaling and hold your core when riding. Since the bike was an older model, it was on sale. It was a stretch from what I normally could justify as a purchase for myself but I wanted to commit to fitness and triathlons. About a year later, I couldn't be happier. I go back for tune ups and upgrade components like my tires and get pre race adjustments. Once you start coming back and getting to know the guys at Irvine Bicycles you'll realize what makes them a better shop. Take it from a cycling junkie like me. read more

Irvine Bicycles - Bikes Near Me - Irvine, California

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I really don't get it, I went to their website to find this message below: "No, this isn't a link to an on-line shopping cart or other sort of internet bike ordering system. There are two reasons for this. First, the bike lines we carry request that we don't sell and ship current models unless they're purchased at the shop. It's a request that we honor. And if you've had any experience with trying to order a bike on-line, you probably have seen the bold-faced "Must Purchase In-Store" notice...so why bother with the charade? Second, it's very rare that the shop has all the sizes and colors listed in the drop-down menu. So your bike may have to be ordered, which you should know up-front. Why tie up your credit otherwise? If you're in the market for a bike we'd prefer to actually see you ride on what you're considering, and spend the time to let you explore the options and alternatives that we carry. There are many great bikes being produced (yes, even ones we don't happen to stock), and speaking as objectively as possible, there is no perfect bike, although every manufacturer will tell you otherwise. Bikes have different personalities in how they fit, feel, and perform, and it's something you really can't appreciate on paper." So I go to their store as they requested on their website and they pretty much don't let me do anything. discourage me from even looking and browsing because everything is "too expensive" for me and literally gatekeeping since i have no knowledge of the bike culture and bikes in general. I just wanted a bike but i guess i need to come back after 10+ years of riding experience, my mistake. read more

Irvine Bicycles - their website - Bikes Near Me - Irvine, California