Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Excellent service, and fantastic bikes. Our family has bought four bikes from this location and…read morewe've never had any problems.

I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.

Hi, Kim and Todd, were amazing and easy to talk to and allow me to enlighten them on the recent…read moretrail work I have completed and it been a part of. My situation was quickly handled by the Craftsman behind the scenes. WOW that many bikes are idle in OC! What's going on? I received a discount and I am very happy with the cleanliness and downhill mountain bike oriented shop they run.

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

As a new member visiting the store for the first time, Trevor is exactly the sort of person you…read morewant helping you. For the short time I needed help somebody at the store, I felt supported from the first moment and proud to be a member. The store was clean, well stocked, very organized, and had lots of great selection across all the kinds of things you think you might find at the store like this, and some surprises too. In one trip I found something for myself, my wife, and my two young kids to prepare us for an upcoming camping trip. We will be back.

THANK YOU CHRIS Since 2019 I've ALWAYS experienced excellent lightening speed service for my rusted…read moreold vintage beach cruiser even when the shop was packed full of higher profile wheeler$ they were already busy assisting so I had no doubt I'd receive help untangling the brake lines of a new fold up bike... However after walking several blocks to transport on a wagon I discovered the shop had moved to their new location and only Chris was there obviously busy working on several projects by himself... BUT he was kind enough to immediately interrupt himself to resolve the tangles AND adjust the alignment AND fill the tires without me even asking for the additional inconvenience. highly recommend this neighborhood shop where kindness and consideration is apparently their admirable culture. Much Love & BlesSINGs to the staff and extended families

This is such a great bike shop…read more the experience of settling on an E bike and as a cyclist was extremely knowledgeable and the team spent a lot of effort to get me exactly what I wanted and get me set up perfectly. After owning the bike for a year I had a battery problem which truly tests the store and this had nothing to do with the store, but a manufacturing defect which path not only helped get corrected quickly, but stood behind They got things done and were on the ball when the chips were down. The best way to measure companies often is when things aren't going right and these folks really Deliver the promise of Customer Care They care --- not only when you're purchasing something but long after you've had it on it and use it. And if you're buying a new bike with all the technology involved having a bike store that will stand behind their customers in their products they sell is more important than anything. thank you path bike team

shout out to Bike Alley I got my Gold Bling Fast Ripper NIB…read moreGreat Price and Great customer service! Also hooked me up with a pair of Pegs! Very happy with my experience!

Big shoutout to Zeus for getting my son back on his wheels riding again after puncturing the tires…read morewith about 2 dozen + thorns. He was pretty busy but made the time to get the tires repaired. He also was nice enough to share some stickers with my son which he is happily repping on his bike now.

Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

OC Bike Garage is a Lifesaver!…read more I recently bought a Tesway X9 dual motor e-bike and spent two frustrating hours assembling it, only to discover a major issue: the Shimano gear shifter, a part essential to the bike's entire functionality was completely broken and inoperable right out of the box. Feeling defeated, I called OC Bike Garage, and Chris answered. He immediately understood the situation and asked me to email him a few pictures. He explained that Shimano has a great warranty and he could likely fix it, especially if they had the specific part in stock. Cory emailed me saying if I can bring it in they might even be able to get it turned around the same way as they have a Shimano that's comparable but just a different material (chrome). Long story short, I rode the bike down to the shop. Even though I didn't have an appointment, the incredible team there got me in! Cory helped me when I arrived, and they found a slightly different, compatible shifter to replace the broken one. Within just a couple of hours, the fix was done! The service didn't stop there. Since the broken shifter was the last step of assembly, I hadn't had a chance to adjust anything else. Bill went above and beyond and even helped me adjust my brake handles to ensure a perfect fit before I rode off. The entire crew at OC Bike Garage is awesome! They turned a major disappointment into a fantastic experience with their quick, professional service and genuine willingness to help a new customer. If you need any work done on your bike, especially an e-bike, this is the place to go. Great shop, amazing rates, and a great group of people! Highly recommend!

"We make people happy."…read more They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future!

I wish I could give them a zero. This is the worst group of mechanics you could ever assemble in…read moreone place. Incompetent, unprofessional, and socially inept group of guys. Don't buy a bike from this group, and certainly don't trust them for a repair. They make careless mistakes and then don't own them. Very defensive group.

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well…read moretaken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend.

Purchased a Dometic Water Jug and Faucet set from them at the Overland Expo last weekend. It was an…read moreimpulse buy due to the great deal, or so I thought. They charged me for everything and stated that I would be emailed a receipt for my purchase. They also noted that the faucet was not in stock but they would call me this week and have me come in to pick it up. No emailed receipt, no call all week. Then today, rather than a phone call, I get a text stating we no longer carry the item and it will cost an additional $43 if you want the complete system. This seemed very shady (Bait & Switch) so I returned the faucet system and will be bringing back the useless jug tomorrow.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Often stop by the shop to buy accessories for my and kids bikes. I also left my bike there for…read morerepairs and upgrades. Its a great bike shop. And guys are always very helpful. I recommend it to everyone.

Best customer service, had a cold drink waiting for me and easy convo. Best part is they did the…read morejob, and beyond! Helped me to load my bikes making sure all visits have been such a pleasure! Cost are absolutely reasonable and super worth it!! They hooked me up really! But I'm sure they treat all their customers this nice! I'm a first time, to get this type of service and so happy I found this shop! I'll be back for sure! Also they have a great selection of custom bike parts you can choose from. Go!

Super disappointed in our experience at The Family Bike Shop. We went for some bike maintenance and…read morewanted to support a small, local business. The experience was less than stellar. The employees were helpful and kind, but they can only do so much. The owner was not so helpful nor accommodating when we had issues with the repairs. We will not be returning.