I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.

I am extremely disappointed with my experience at The Path Bike Shop regarding the purchase and…read moredelivery of my 2027 Orbea Wild. I placed a 20% deposit on the bike on July 13. On August 11, Dorothy informed me that the bike was built and essentially ready to go, except that they were waiting on one part from Orbea/Avinox that I was told Brian had personally ordered. More than a month later, on September 14 at approximately 1:00 PM, I received a text from Raul telling me that my bike was completely finished and ready for pickup. Unfortunately, when I arrived, there was absolutely no proper delivery or setup process for a high-end e-bike of this complexity. Nobody walked me through the Avinox system or helped me sync and set up the bike with my phone, even though the Orbea Wild with the Avinox system must be properly connected and configured before use. Nobody adjusted the suspension for my weight, and there was no indication that the bike had received a proper final setup, safety inspection, or test ride. When I attempted to ride the bike for the first time, I discovered numerous problems that should have been identified before I was ever told the bike was finished and ready for pickup. The front fork had only approximately 50 PSI in it, while the HSC, LSC, and rebound settings were turned to their highest settings. The rear shock also had the rebound and LSC turned all the way to maximum. The RockShox hose clamp that secures the front brake line was missing. The front fender I had ordered was also missing, despite the bike having sat at The Path for approximately six weeks. Even more concerning, the rear derailleur was not functioning properly. Not all gears could be used, and the drivetrain was extremely noisy. None of the batteries on the bike were charged above approximately 30%. Most seriously, the brakes did not appear to have been properly bled. The brake levers could be pulled almost completely to the handlebars. Delivering a new e-MTB to a customer in that condition raises a serious safety concern. What makes this situation even more frustrating is the reason I was given for the six-week delay. Brian and Dorothy repeatedly told me they were waiting for a specific part. Eventually, I sourced the required part directly from TRP myself. I ordered it and had it delivered to my home within two days. I then personally brought the part to The Path on September 13 so the build could finally be completed. Based on that experience, I have serious concerns about whether the part I was repeatedly told had been ordered was actually ordered or actively being pursued. Had I not located and purchased the part myself, I have no reason to believe my bike would have been completed when it was. This was not an inexpensive bicycle or a simple build. A 2027 Orbea Wild equipped with the Avinox system is a sophisticated, high-performance e-MTB, and I expected a professional build, proper suspension setup, functioning drivetrain, properly bled brakes, charged batteries, installation of the parts I ordered, a complete Avinox setup, and a final safety inspection before the bike was handed over to me. Instead, after waiting more than six weeks, I was told the bike was "finished" and "ready for pickup" when it clearly was not properly set up, inspected, or prepared to be ridden. For a shop with The Path's reputation and experience, this level of service and quality control is unacceptable. My biggest concern is not simply the delays or missing parts--it is that I was handed a brand-new e-bike with multiple setup problems and potentially serious safety issues and was told it was complete. I expected far better communication, accountability, workmanship, and attention to safety from The Path Bike Shop. All I hope for is for my bike to be fixed accordingly.

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

THANK YOU CHRIS Since 2019 I've ALWAYS experienced excellent lightening speed service for my rusted…read moreold vintage beach cruiser even when the shop was packed full of higher profile wheeler$ they were already busy assisting so I had no doubt I'd receive help untangling the brake lines of a new fold up bike... However after walking several blocks to transport on a wagon I discovered the shop had moved to their new location and only Chris was there obviously busy working on several projects by himself... BUT he was kind enough to immediately interrupt himself to resolve the tangles AND adjust the alignment AND fill the tires without me even asking for the additional inconvenience. highly recommend this neighborhood shop where kindness and consideration is apparently their admirable culture. Much Love & BlesSINGs to the staff and extended families

I am extremely disappointed with my experience at The Path Bike Shop regarding the purchase and…read moredelivery of my 2027 Orbea Wild. I placed a 20% deposit on the bike on July 13. On August 11, Dorothy informed me that the bike was built and essentially ready to go, except that they were waiting on one part from Orbea/Avinox that I was told Brian had personally ordered. More than a month later, on September 14 at approximately 1:00 PM, I received a text from Raul telling me that my bike was completely finished and ready for pickup. Unfortunately, when I arrived, there was absolutely no proper delivery or setup process for a high-end e-bike of this complexity. Nobody walked me through the Avinox system or helped me sync and set up the bike with my phone, even though the Orbea Wild with the Avinox system must be properly connected and configured before use. Nobody adjusted the suspension for my weight, and there was no indication that the bike had received a proper final setup, safety inspection, or test ride. When I attempted to ride the bike for the first time, I discovered numerous problems that should have been identified before I was ever told the bike was finished and ready for pickup. The front fork had only approximately 50 PSI in it, while the HSC, LSC, and rebound settings were turned to their highest settings. The rear shock also had the rebound and LSC turned all the way to maximum. The RockShox hose clamp that secures the front brake line was missing. The front fender I had ordered was also missing, despite the bike having sat at The Path for approximately six weeks. Even more concerning, the rear derailleur was not functioning properly. Not all gears could be used, and the drivetrain was extremely noisy. None of the batteries on the bike were charged above approximately 30%. Most seriously, the brakes did not appear to have been properly bled. The brake levers could be pulled almost completely to the handlebars. Delivering a new e-MTB to a customer in that condition raises a serious safety concern. What makes this situation even more frustrating is the reason I was given for the six-week delay. Brian and Dorothy repeatedly told me they were waiting for a specific part. Eventually, I sourced the required part directly from TRP myself. I ordered it and had it delivered to my home within two days. I then personally brought the part to The Path on September 13 so the build could finally be completed. Based on that experience, I have serious concerns about whether the part I was repeatedly told had been ordered was actually ordered or actively being pursued. Had I not located and purchased the part myself, I have no reason to believe my bike would have been completed when it was. This was not an inexpensive bicycle or a simple build. A 2027 Orbea Wild equipped with the Avinox system is a sophisticated, high-performance e-MTB, and I expected a professional build, proper suspension setup, functioning drivetrain, properly bled brakes, charged batteries, installation of the parts I ordered, a complete Avinox setup, and a final safety inspection before the bike was handed over to me. Instead, after waiting more than six weeks, I was told the bike was "finished" and "ready for pickup" when it clearly was not properly set up, inspected, or prepared to be ridden. For a shop with The Path's reputation and experience, this level of service and quality control is unacceptable. My biggest concern is not simply the delays or missing parts--it is that I was handed a brand-new e-bike with multiple setup problems and potentially serious safety issues and was told it was complete. I expected far better communication, accountability, workmanship, and attention to safety from The Path Bike Shop. All I hope for is for my bike to be fixed accordingly.

So friendly. They handled business for my odd bike. An inviting manager, treated the kids great too.read more

Worst customer service I have ever had at any business. Big guy with a black beard was using vulgar…read morelanguage towards me while I was walking past his bike shop. Super disrespectful. Take your business somewhere else.

Amazing bike shop - extremely knowledgeable and fairly priced. Highly recommend these guys.read more

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

The shop is a classic tinkering workshop -- some will find it cluttered and disorganized. But if…read moreyou can look past the tidiness (and language barrier for which I will elaborate later), you will find a dedicated owner (Sam) who is an avid moto enthusiast and knowledgeable cycling repairman. After weeks of non-response from the original maker of Volcon's Brat, Sam stepped in to replace my hub motor, replace both my tires, and identified a safety issue with my rear brakes for which he replaced on the spot. The repair time was 2 days and service cost was well within reasons after vetting other local shops in the Irvine/Lake Forest area. For those who are frustrated about his limited English, we are truly better with immigrants doing it the right way -- do an honest trade and contribute to our economy. One simply needs to write your issues, questions, or repair concerns on Google Translate, pass it along, and not overlook this decent bike shop. Real solutions provider, excellent value, and centrally located in Orange County near the 5 freeway.

I call ask her to triple check the have the size inner tube I need. She assures me they do and that…read morethey can change it out. I drive 20 min to guess what.. None in stock!!!! The guy outside "fixing" bikes didn't even seem to know what was what to any questions I have. Definitely a waste of time. Un profesional A lady walked in because she was told over phone they have children's bikes and guess what they didn't have.?!! Yes NO children's bikes at all. Pathetic I have 2 stars only because I heard those are harder to dispute They get 0 stars from me!!

Nate and Don at Jax Bicycle Center are the definition of professionalism and kindness…read more Nate provided me with a replacement 288 mm spoke for my bike and said, "Try this. If it doesn't turn out to be the right one, come back with the wheel and we'll get you squared away." It ended up not being the correct spoke, so I returned the next day. Don took care of me, found the correct replacement spoke, and removed my threaded freewheel using the proper freewheel removal tool so I could lace the new spoke into the drive side of my rear wheel. They didn't just sell me parts--they took the time to help me learn and get my bike back on the road. These guys perform a real service to the community. I'm working on lowering my blood pressure and getting healthier, and because of their help I was able to get back on my bike. Today my boys and I rode 6 miles on the trails, and that wouldn't have happened without Nate and Don. My boys say a big thank you because Dad can take them biking again. Thank you both for your professionalism, generosity, and willingness to help. Shops like Jax Bicycle Center make our community healthier, happier, and more connected. Keep up the great work!

Wow. 1) I'm aware the bike I originally ordered wasn't in…read morestock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime

This store has excellent employees and management. Sun goes out of his way to help customers. We…read morehad them install our AMP electric running boards and purchased a dometic electric cooler/ freezer. They did an excellent job setting up both items and gave a us a great price . I highly recommend them for items and installation

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and…read moreBike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen.

Amazing staff . Great selection!! Shoutout to manager Robert for always offering to help!!read more

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

I've been here numerous times with my kids. The owner is a very great man fantastic businessman but…read moremore than all of that. He's a great human being with a great heart. I've never had a deep conversation with him, but I know from interacting with him. He's all about just fixing bikes and helping people out. I always feel welcome and at home here and I know I can trust him and believe he'll do all within his reach and capability to help me with whatever problem I have with my bikes all my kids bikes I take care and leave my own bike when my oldest son got his E bike. I took it here and we always work out whatever problem there is there's lots of parts lots of great deals lots of bargains from E bikes to BMX bike parts to bike parts to E bikes again this is truly an old-fashioned down to earth family bike shop. The man is always trying to be his best to take care of each and every customer he'll bend over backwards and go that extra mile to make sure you got what you need and you're taken care of his prices are extremely fair. He is definitely not out to make a dollar and he's not out to just get people for their money. It reminds me when I was younger the old-fashioned bike shops he can go in there and get what you needed and you actually had a good time how you recommend this place to everyone he does not have a lot of employees yet he still takes care of everyone and I see he has a good amount of business I would say and that's good. I hope everyone comes here and supports this business in this gentleman. I live about 10 minutes away and I'd rather come here than any other bike shop. I highly recommend anyone else who has kids or just a bike of their own to come here if he doesn't have it, he'll be honest with you, but he would also be willing to help you try to get what you need if you don't find what you need to hear then at least you know everything that he has is there where it's at and if you ever need it it's here, even if you need a bicycle assembled or brake service tuneup your rims and spokes Trude.

Best customer service, had a cold drink waiting for me and easy convo. Best part is they did the…read morejob, and beyond! Helped me to load my bikes making sure all visits have been such a pleasure! Cost are absolutely reasonable and super worth it!! They hooked me up really! But I'm sure they treat all their customers this nice! I'm a first time, to get this type of service and so happy I found this shop! I'll be back for sure! Also they have a great selection of custom bike parts you can choose from. Go!