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    REI

    3.9 (603 reviews)
    Open 10:00 am - 9:00 pm

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    Men's Sahara Shade Hoodie, by REI Co-op.
    Quinn N.

    + Pleasant ambience for some outdoor gear shopping. + Nicely located in the beautiful shopping plaza Tustin Market Place. + Polite, helpful staff. - But unfortunately, the staff are not fully cognizant of their store's deals. See the attached photo mentioning 20% off for any REI Co-op brand item just for subscribing to texts. One associate thought it was for credit card sign-up, another thought it was only for 15% off. + Thankfully they were patient and open-minded to hear me out. - Almost everything here's exorbitant! . Even with all available discounts. + But I bought a really cool, thin, moisture-wicking, stretchy hoodie. Feels very comfortable. Must be good for jogging, hiking, and playing pickleball. So cool!

    At The Marketplace e
    Joyce Y.

    This review is for Darren in the bicycle department! Actually, all the guys in the bicycle department were amazing and knowledgeable, but Darren was the lucky guy to help us pick out a bicycle. He was honest and open about the different types of bikes, effortlessly brought it down and helped us, and was informative about the perks and benefits. He is a great team player and we got a new bike! Yay!

    Joneice B.

    Good store. Good parking. Sale was happening which made the line to back of the store. If you are having a sale, call in all your sales staff. My friend was able to get all the things she needed for a 10 day backpacking experience through New Zealand. Store was very stocked with all types of items. Wished there was more Arc'teryx items to choose from. But overall I think all the granola types will love this location.

    Gerald S.

    As a recent shopper at REI, my recent experience left me disappointed. I came in to make my purchase and the cashier asked me about my membership which I did not have. After the whole conversation about membership benefits, they told me I would receive a big cash back due to my $400+ purchase. Come to find out later that I did not receive any membership cash back benefits due to the items being slightly on sale. Overall disappointed for not only lying to me about receiving cash back, but also not explaining that the points cannot be used until February of 2026 (next year) which was not mentioned until I asked AFTER the purchase was made. Either the cashier was misinformed or intentionally misleading, but either way it is unacceptable. When you're paying for a membership, the least you can expect is clear and honest information. I hope REI improves their employee training and ensures their staff actually understands the benefit of the membership they are selling.

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    3 months ago

    Helpful, polite, and knowledgeable staff, well-stocked, and can always find what I need.

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    Goddamn Ethan is knowledgeable. Came in clueless, didn't know a thing, and brother hooked us up.

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    8 months ago

    Trevor at the checkout counter was very patient yet informative. We need more customer service like him. Thank you T

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    Page 1 of 16

    REI Reviews in Other Languages

    Ask the Community - REI

    Are backpacks rented out at this location?

    They sure are! Call the store to get the latest update on inventory.

    How big is Tustin REI store?

    I regard it as a "big" store, but that is, of course, relative. It's about half to three quarters the size of a regular largish big city supermarket. I don't work there and don't know the exact square footage. If you compare it to other outdoor… Read more

    Is this an outlet?

    No, it is not. It is a regular REI store. Check REI.com for full details on services.

    Good selection of running shoes?

    Yes, absolutely. And in general the people who work here with the shoes, really know their shoes. They'll be able to field a lot of different questions as they all use their own products.

    Is the garage sale still happening at 8 a.m. today, 3/13/2020?

    No, it was canceled.

    Is there have Arctery?

    Yes, they do have Arc'teryx products.

    Hi, do you carry roof top tents?

    Check REI.com for most up-to-date availability

    View All 8 Questions

    Review Highlights - REI

    I know NOTHING about cycling shoes or clips and Austin was super helpful in helping me figure out which shoes would work for me.

    Mentioned in 15 reviews

    Read more highlights

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    DICK'S Sporting Goods - A wall of   BALLs!!!

    DICK'S Sporting Goods

    (261 reviews)

    $$

    I have had to visit this store far too many times over the past three weeks thanks to my very…read moreactive six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination.

    We would highly recommend NOT BUYING TRADING CARDS (Aka Pokémon) from this location. They charge…read moreTWO TIMES RETAIL and do not advertise pricing on their displays and products. Even more so, they have a final sale / no returns policy on the smallest card at the bottom of their case and do not mention anything while checking out. So if you find out later they charged you more than TWO TIMES MSRP, you're basically stuck and they do not have any sense of customer service. No wonder this location has 2.5 stars.

    MonkeySports Superstore - Irvine

    MonkeySports Superstore - Irvine

    (328 reviews)

    $$$

    This was our second time visiting Monkey Sports, and both experiences have been great!…read more The first time, we traded in and bought a new bat. The cashier was super personable and talked to us like real people - not just another "next in line." It was such a refreshing experience. Yesterday, we went back to get our daughter's glove (Wilson A2000) broken in. We had originally taken it to Dick's (since Irvine is a bit of a drive for us), but her glove was still so stiff she could barely keep the ball in it. We decided to give Monkey Sports a try - and wow, what a difference! Her glove now feels just like her old, well-loved one. The gentleman who helped us was knowledgeable, kind, and clearly knew his stuff. I didn't catch his name (tall, young-looking, glasses), but he was awesome. We dropped off her glove and when we picked it up, tried it on and was not 100% sure about it, so he took the glove and worked on it some more (we didn't ask him to do this...he could tell my daughter wasn't completely confident in how it closed and offered - which further shows that they really do care about customer satisfaction). He worked on her glove until she was happy with how it felt and worked. I'm so bummed I didn't get his name....but we know that in the future, we're going to find him behind that glove counter the next time she needs a glove worked on! Lesson learned: for the amount we invest in our gear, it's worth going somewhere that truly knows what they're doing. Thank you so much, Monkey Sports - you've got loyal customers now!

    The service here was so friendly and helpful. I came in on a busy Saturday and had never been here…read morebefore. They were super informative and helped me get everything O needed for my daughter. Gavin got her Lacrosse stick strung so quickly, and got her ready for training tomorrow. Super affordable service and a great selection of materials. She's ready for HS season. We'll be back for all her lacrosse needs.

    Trek Bicycle Tustin

    Trek Bicycle Tustin

    (257 reviews)

    $$

    Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

    My experience at this Trek location was nothing short of incredible! What began as an online…read morepurchase on Trek's website for in-store pickup at this location has made it my go-to bike shop, even though it's an hour drive for me. I purchased a bike saddle and had it fitted to my Trek Domane by James. The entire process was incredibly smooth and hassle-free. While I was waiting for the saddle to be fitted, I had a chance to chat with Bryce about potential upgrades. I was really impressed by his extensive knowledge and the way he explained the pros and cons of different upgrades without any attempt to upsell me. This all led to me making a second trip two days later and wound up doing several upgrades to my bike and I couldn't be happier with how my bike looks and runs. I'm very particular with who I let work on my bike and the quality of work performed is worth the drive alone. Thank you Trek Tustin!

    REI - bikes - Updated May 2026

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