Service was great, the staff was very knowledgeable about all the items I asked about especially shoes and pants, the shoe selection was very good especially for Merrell and the values about what you would expect overall it was a great experience and the staff was very friendly. read more

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but the past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience. read more

One star review. What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously. read more

As a new member visiting the store for the first time, Trevor is exactly the sort of person you want helping you. For the short time I needed help somebody at the store, I felt supported from the first moment and proud to be a member. The store was clean, well stocked, very organized, and had lots of great selection across all the kinds of things you think you might find at the store like this, and some surprises too. In one trip I found something for myself, my wife, and my two young kids to prepare us for an upcoming camping trip. We will be back. read more

Updating from my recent trip last week! Came to get some last minute hiking supplies for a trip to Zion, and the team here was super helpful. The store was stocked with the items I needed, and I was able to be in and out of there in about 10 minutes. REI also sells national park passes here, but this location was out of the pass I was looking for. They were able to check surrounding stores and gave us a few places that had it in stock. Fantastic staff! read more

This is a great store for everything outdoors, hiking, walking, etc. In fact my foot doctor even recommended REI since I needed to buy a very specific shoe for a nerve issue. Robert was the head of the shoe department and we went when he was there. This store is located in the Tustin Market Place mall. Robert was really knowledgeable and knew shoes extremely well, even regarding the types for nerve problems. He must have brought out 7 different shoes including oofas...hoka...new balance etc..., and was super patient while I kept trying on pair after pair. I ended up buying the hoka brand, and then we discussed slippers as well. They didn't really have what I needed but he made some suggestions. Super nice and super knowledgeable customer support. I am happy with my Hoka shoes. REI is a great store! Thx for taking the time to help us. read more

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Bruce in the bike department was extremely helpful and kept my kids engaged while we shopped for their gear! He is very knowledgeable and I felt confident with every recommendation he gave us. Thank you for the wonderful service, Bruce! read more

Customer service at this location is garbage. Especially the cashiers. I bought a $200 backpack but once I declined to purchase their membership they gave me weird faces on the way out. Will never do business with rei again. read more

+ Pleasant ambience for some outdoor gear shopping. + Nicely located in the beautiful shopping plaza Tustin Market Place. + Polite, helpful staff. - But unfortunately, the staff are not fully cognizant of their store's deals. See the attached photo mentioning 20% off for any REI Co-op brand item just for subscribing to texts. One associate thought it was for credit card sign-up, another thought it was only for 15% off. + Thankfully they were patient and open-minded to hear me out. - Almost everything here's exorbitant! . Even with all available discounts. + But I bought a really cool, thin, moisture-wicking, stretchy hoodie. Feels very comfortable. Must be good for jogging, hiking, and playing pickleball. So cool! read more

REI - Men's Sahara Shade Hoodie, by REI Co-op. - Bikes Near Me - Tustin, California

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What could have been a bad situation was handled skillfully by store manager Wendell I came to make a return and was told that I could not because my return was outside of REI policy. This was incorrect and I was frustrated and disappointed. I asked to speak to a manager to explain to me why my return was outside of store policy Wendell the manager came up and tactfully explained that I was correct but also was compassionate in dealing with the employees mistake. It was a tough job but he handled it well read more

Judy rang my boyfriend and I up at the cash register and she was super insightful and even helped both of us sign up for memberships. She made us feel super welcomed to the store and even suggested other items similar to what we were buying for a later time. 10/10 customer service. The sweetest woman! read more

Haven't been to this location in years and I can see why. Their customer service sucks. I came in with my girlfriend and my puppy. As soon we walked in our puppy got excited because there was another family with their dog. She was barking and pulled towards the other dog, but I had her on an extremely short leash that was wrapped around multiple times because she is still training. This was about 5 steps into the store... as soon as we walked out of sight from the other dog our puppy started to calm down. However immediately after walking into an isle so we were away from the other dog amd would not cause an issue, we were told that we would need to take our dog outside if she did not calm down. We were then told that it was a health safety issue... If this is the case then be consistent, dont allow anyone in with animals. I say this because the other family with their dog did not have any visible markings to identify it as a service animal. As a business if your not going to allow animals, thats fine, I get it. But if you had called ahead of time to ask, dont say you are "lenient with animals" then be a jerk about it 10 seconds into us walking into the store. read more

Gary in the shoe department is the goat. He made some fantastic recommendations and shared his wealth of knowledge on shoelace tying. Quality trail runners like Altra are expensive but worth it, as my last pair survived for 6 years! Will definitely make this my REI of choice. read more

REI - Old lone peak 4.5s being retired to water shoes. - Bikes Near Me - Tustin, California

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REI - My Happy Place for All Things Hiking If you hike, camp, backpack, or just pretend you're an outdoorsy person, REI is the mothership. This is 100% my go-to spot for every single hiking need -- from shoe conditioning and water filters to trekking poles, sleeping bags, and the "I didn't know I needed this but now I do" aisle. The membership? Practically free. One-time fee, and then boom -- you're in the club forever. And the return policy is the best part: no drama, no stress, no digging through your house for a receipt from 8 months ago. It's all saved under your account, which means they literally have your back -- even if you don't remember what day you bought those boots. Speaking of boots... the shoe guys at REI deserve awards. They don't just sell shoes -- they give you mini foot science lessons. I walk in like "Hey, I'm hiking Zion," and they're already telling me which shoes work best in water, on sand, on rock, uphill, downhill, sideways, emotionally, spiritually -- they KNOW. Every time I walk in, I swear I hear the nature soundtrack from a National Geographic documentary. My cart: full. My wallet: crying. My hiker heart: happy. Gear for beginners Gear for serious hikers Gear for 'I don't hike but I want the cute water bottle' Guaranteed excuse to plan another adventure REI isn't just a store -- it's a lifestyle, a mood, and a low-key financial trap... but in the best way possible. read more

Very clean location with a neat layout and classic REI feel. We were allowed to bring our non-service dog in even though it said service dogs only on the door. The employees were super nice to our dog and it was convenient to be able to bring her in during the hot day. We used our REI membership coupling to get $20 off our purchase of a sleeping bag for my husbands motorcycle trip coming up. read more

This review is for Darren in the bicycle department! Actually, all the guys in the bicycle department were amazing and knowledgeable, but Darren was the lucky guy to help us pick out a bicycle. He was honest and open about the different types of bikes, effortlessly brought it down and helped us, and was informative about the perks and benefits. He is a great team player and we got a new bike! Yay! read more

REI - At The Marketplace e - Bikes Near Me - Tustin, California

Good store. Good parking. Sale was happening which made the line to back of the store. If you are having a sale, call in all your sales staff. My friend was able to get all the things she needed for a 10 day backpacking experience through New Zealand. Store was very stocked with all types of items. Wished there was more Arc'teryx items to choose from. But overall I think all the granola types will love this location. read more

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This is my go to REI. Every time I come here, it's a pleasant experience. The team members are ALWAYS so friendly, kind, helpful, and knowledgeable. In addition to the great folks, THIS STORE is fully stocked with everything anyone could possibly need or want. Their inventory is AMAZING. & the deals they have are really great too. Today, I had the pleasure of meeting the GM, Wendell Berger. He is an MVP. I now know why this store is as great as it is. Wendell leads by example and sets the bar high. Everyone is great, however he went above and beyond for me today. I was in the knife section inquiring about a very particular benchmade model, and I was hoping they would have one of the older models hiding in the back of the store. That being said, Wendell went to the back, did research, took notes from the knife expert to help me procure the model I wanted. (I had concerns about the steel to metal ratio with the new models.) This is why I wanted an older model. Anyhow, I've been to REIs throughout the country. The service is unfortunately subpar compared to this location. I think the store is as strong as its leadership. & Wendell is TOPS, just like his team members. How often does a GM go above and beyond like this? He's a rare breed. Corporate needs to give him and his entire team a raise. I appreciate Wendell's dedication to client service so much. He and his team are truly fantastic, and they are the only reason I will HAPPILY spend my money here. (& only this location) Thank you to Wendell and team for always providing stellar service and creating a lovely experience for me and my family. Keep shining, guys! I will see yall soon :) Update: came back yesterday & Brian helped me procure more camping stuff for my kiddo & Cesar helped me out with my loungewear. They were really knowledgeable and got to the point as I was in a bit of a hurry. Paul helped he at checkout, and is always lovely to see. I actually waited for him. He rocks. Anyhow, I expected to walk out with one thing, and I ended up getting 10. That said, I love this REI store & only this store. Wendell & team, take my money, my spouse can complain later... haha read more

We had a GREAT experience last night. The store was bustling with shoppers. We needed a pair of hikers for our trip. The team found time to stop and chat/advise and assist. We must have tried on 12 pairs. They were sooooo patient, informative and helpful with us. Ethan was AMAZING. He professionally handle multiple conversations giving time and attention to each shopper. At the end or our quest. We requested a few moments to "validate" our decision. He stopped and gave us his full attention and asked questions, measured tolerances and gave us his profession opinion that validated our purchase. We are as happy with the hikers as we were with the service Thank you read more

I came to this REI to return a birthday gift that didn't work for me. That went fine but unfortunately they did not have what I was to purchase. Other than that, the store was great. It's definitely the biggest REI I've been to. Their selection is much bigger than the Huntington Beach location. I didn't spend that much time looking around, but I was very impressed with what I did see. read more

As a recent shopper at REI, my recent experience left me disappointed. I came in to make my purchase and the cashier asked me about my membership which I did not have. After the whole conversation about membership benefits, they told me I would receive a big cash back due to my $400+ purchase. Come to find out later that I did not receive any membership cash back benefits due to the items being slightly on sale. Overall disappointed for not only lying to me about receiving cash back, but also not explaining that the points cannot be used until February of 2026 (next year) which was not mentioned until I asked AFTER the purchase was made. Either the cashier was misinformed or intentionally misleading, but either way it is unacceptable. When you're paying for a membership, the least you can expect is clear and honest information. I hope REI improves their employee training and ensures their staff actually understands the benefit of the membership they are selling. read more

REI - Bikes Near Me - Tustin, California

Staff was absolutely TOP TIER! So friendly, helped with literally every decision. Made sure I was taken care of, didn't try and sell me on like brands but cared about my comfort. So recommend coming to this REI store. read more

REI is a nice store to purchase outdoor gear. They have a wide selection of camping gear, bikes, clothes, and other outdoor gear. The employees are very friendly and helpful. They greet you when you enter the store and ask if you need help with anything, which is nice. The major downside of this place is the price. A lot of the items seem overpriced. The ambiance inside the store is nice though. read more

REI - Inside - Bikes Near Me - Tustin, California

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Worst customer service experience. REI had the opportunity to gain a new customer and manager decided to be firm and not flexible. Manager was unwilling to go over and beyond. Someone please call me! read more

Expensive but top brands ,customer service is decent. Shoe dept are very helpful and knowledgeable read more

Helpful, polite, and knowledgeable staff, well-stocked, and can always find what I need.

Great selection of outdoor products. Came in looking for Christmas presents for my son, daughter, and son in law. While things tend to be pricey, they are usually high quality. Sometimes you can find things on clearance that are great values. Sales staff are usually young but quite familiar with the products and if you ask questions that aren't in their specialty they often will connect you with another associate who is more knowledgeable in that niche. REI is my go to location for climbing equipment and backpacking accessories. read more

The sales associates are very rude and unhelpful. I purchased a Northface pants from them last week and I saw it somewhere else with 20% discount so I went back to the store and asked them if they can price match. One of the sales associate, JUDY ,was very unhelpful. I asked her if they can price match No she said , I told her that I can buy from the competitive store and return the pants . why don't you do that? JUDY said , she was very sarcastic and I didn't like her attitude. Instead of being rude and sarcastic, she could have told me that they have price guarantee for two weeks, probably JUDY didn't know that either . They having a big sale soon and maybe the pants I wanted goes on sale and I can use the two weeks price guarantee anyway Judy wasn't helpful at all. I have a lifetime membership cost $30 I probably gonna throw it away and use other sporting good stores. NEVER EVER GOING BACK TO THAT STORE. read more

I had never visited REI until this past weekend. Upon entrance, I immediately noticed a lot of customers shopping and realized there was a holiday sale going on. There were plenty of 20-30% discounts on a lot of the apparel. Abe and another girl in the shoe section helped me search for hiking boots and socks which I was excited to purchase. I also bought 2 REI pullover shirts on sale. Ashley at the front register was pleasant and informative about REI's membership and available discounts. Overall this was a worthwhile visit for high quality clothing at reasonable prices! read more

Most of the staff were helpful and friendly, especially the store manager, Wendell, who helped us while checking out on the last day of their sale and letting us use the sale for multiple items. I didn't catch the other people's names who helped us but the first man that was helping me find shoes was super friendly and knowledgeable. However, the woman who came to help after he left was unfriendly and wouldn't give us a straight answer to anything we asked. read more

Wonderful experience. Never been to this place before and CAESAR was so nice and friendly and so helpful. He helped me choose from a selection of wool items and checked to see what was on sale. Great service! Thanks read more

Went inside to quickly grab a sleeping bag and gear for an overnight camping trip during Black Friday weekend. I had no idea what to look for or what suited my needs. Shoutout to Kacie for giving me so much knowledge on the right kind of gear I needed and for helping me with every question I had!! She made my experience memorable and I would definitely recommend visiting the store. read more

I went to REI the other day to look at backpacking tents and the customer service was outstanding. Everyone was incredibly friendly and I was so grateful for the personal experience. I specifically remember a kind man in the shoe department (Robert/Roger?) and we shook hands. I appreciate the human connection that we don't get online. Thank you for the best experience. read more

Customer service is bad . Selection is good . Would come again for what I need , but do not appreciate being treated like I'm going to steal when I spend $500 first time being there . read more

Great customer service and but not so great customer experience. Had some parts installed but later found the bolts to the motor cover on my e-bike completely stripped and the cover loose. As well as the dropper post lever bolt completely stripped and other miscellaneous bolts either over torqued or under torqued. That could be a serious riding safety issue if some of these things weren't found before hand. Love REI and having membership benefits, but we got to be better than that. read more

Goddamn Ethan is knowledgeable. Came in clueless, didn't know a thing, and brother hooked us up.

Great service from the assistants. A little bit aggresive on shoving their "membership" down customer's throat. 5 times after I said no they kept insisting. I bought mercendise of 500$ value but I don't get a bag. Because apparently they are "bagless". And by bagless they mean they have 6 types of bags right there, all available for extra charge. That's greedy. read more

I love REI. I feel like a kid in a candy store every time I go in. This location however is my favorite. Your MVP employee Rob is always helpful, energetic and happy to see everyone. He always brightens up my day. He even remembered my mom and her humming bird outfit she wore two months prior when I brought her in for the first time. He's an awesome guy and you're lucky to have him. Amazing customer service Everytime I visit. read more

This place has all your camping, hiking, and outdoor needs! We came in here because we needed bear spray for our upcoming Yosemite trip and we ended up staying for a few hours walking up and down all the aisle looking at everything. I do believe their products are a bit more on the pricier side compared to Dick's or Amazon but I definitely prefer going in and getting my items and I know their good products! As of my review they were having a deal where if you bought the membership (one time $30 fee) then you got a $30 gift card. I could have sworn we had a membership before but it worked out because we got it this time. Also, the employees were all really nice! I believe the cashier that helped us was named Morgan (sorry if that's incorrect) but she was super cool! I'll definitely be back whenever I have outdoor needs! read more

REI is the store for every athlete, outdoors person, camper fisher, runner . . .you get what I'm saying. I came here on a Saturday (the weekend before Christmas 2025). It was packed! They have so many gift ideas from Yetti items to Garmin watches, chocolate candy bars. You will be sure to find something for anyone! The check out line was long, but luckily, it moved fast. Definitely a place to consider when trying to find that special gift. read more