Great customer service! I had called many different E-bike shops and Groove E-bikes was the only shop that genuinely cared enough to give me advice and point me in the right direction. If they are this kind to someone who isn't necessarily a customer I can't imagine how amazing they are with actual clients! Thank you for your time and expertise! read more

I'm in my 70's and in the last 6 years I've replaced both knees, both shoulder joints, a hip and I've had a 4-level neck fusion. My most enjoyable exercise was riding my "Juiced" electric bike on the bike trails 3 days a week. Sadly, Juiced bikes went out of business and I couldn't lift my leg over the high bar so I needed a new step thru electric bike from a reputable company that was going to be in business for a long while. My research suggested Gazelle Bikes Eclipse C380+ as the ideal electric bike for my needs and Groove-E Bikes was listed as a local dealer. I contacted them about a test drive on the bike. They said they had no Gazelle Eclipse bikes in stock but they could order one and have it in a week. I gave them my VISA card number and got an email "Recipe for Gazelle Eclipse" showing my credit card had been charged $6,894.92 for the bike. A couple days later I dropped off a plastic container with a few of the items that were on my Juiced bike for them to install on the new bike such as a rear view mirror, a Peak Design iPhone holder, a Airtag to help prevent theft, and 2 new Tannus Armour inserts and Schrader tubes to help avoid a flat tire. It is a very difficult task to deal with a rear hub flat tire if you are 25 miles down the Santa Ana River bike trail. The goal is to avoid the flat tire in the first instance and I've enjoyed 6 years of riding my prior Juiced bike using the Tannus inserts without a single flat tire incident. A week later they called and said the bike was in and they were in the process of assembling the bike and would call me later that afternoon when it was ready to pick up. About 5pm I got a call indicating "I'm sorry we made a mistake" and a $400 rear wheel was damaged and we will reorder that part and have it in a few days. They expressed frustration that they were out of pocket $400 for this part that they ruined because of their negligence in assembling the new bike. They expressed reservations about installing the Tannus inserts in the rear tire. I lost confidence in their basic bike repair skills and I emailed them not to deal with the Tannus inserts in the rear tire because I didn't want them to damage the bike again. Fourteen days after I had paid for the bike it was assembled and ready to pick up. They had the final bill ready for me which included a new seat post and installation of a Connect Module. I paid an additional $389.62 at that time. Groove-E Bikes didn't like the way my 1UP bike rack worked with the new bike and suggested in the future that I cut off and remove about a third of the rear fender so it would work better. When I went on my first bike ride it seemed a little "off" so I took it to Fullerton Electric Bikes and their Bosh specialist determined that the magnet on the rear wheel was not situated properly and made the correction and reset the Bosh system so it was operational. They also installed the Tannus Armour insert on the rear wheel to prevent flats, the Schrader tubes so I could use my FOBO TPMS app to enable me to see the tire air pressure on my iPhone. They found an ideal mount for the Litelok X1 and the perfect concealed spot for the security Airtag. All things that Groove-E Bikes didn't seem to have the skill package to accomplish. They were also shocked that a bike shop would suggest removing a portion of the fender on a new $7,000 bike instead of making a simple adjustment to the bike rack so it worked effectively. The following day I got a call from Groove-E bikes. They weren't calling to see how my first ride went. The words I heard on the phone were "I'm sorry we made a mistake and you owe us an additional $164 for the bike!" Please understand none of this is normal. After spending more than $7,200 on a high-end electric bike it is not normal to need to go to a different bike store the next day to correct the mistakes made by the dealer selling the bike. It is not normal for a bike shop to call you the day after you pick up your bike demanding more money. read more

Getting an E bike here changed my life for the better. I got connected more to nature and God. Life is definitely more whimsical after I got this bike. I go out for cardio everyday now. Shout out the the gentlemen with bike tattoo and the one with cool hair. You guys forgot to charge me for the bike bell and I'll come back to pay u tmr! read more

Groove E-Bikes - The outside - Bikes Near Me - Newport Beach, California

Excellent services. Very knowledgeable and helpful. Nice selections of ebikes of good quality.

Mother's Day weekend adventure! My wife, two daughters, and I took our e-bikes out for a beach ride--it was perfect... until I realized I hadn't secured my bike properly and damaged the gearing. Huge shoutout to Groove E-Bike--they came through with flying colors, stars, and unicorns! The service was amazing, and they got me back on the road in no time. Thanks again, Groove team--I'm definitely coming back for more! read more

We have bought two bikes from Groove E-Bikes and have been really happy with both. When I explained our needs, Bob and Shane really listened and helped us find the right fit. One of the biggest perks of going with a local shop was that the bikes came fully assembled and ready to ride. No setup hassles. Our most recent purchase was a utility cargo bike that we now use to take our son to and from school. It's not a widely reviewed model, but that's actually one of the things we appreciated about working with Bob. He's clearly tested a wide range of e-bikes, including lesser-known brands, and knows how to match them to people's needs. When my wife decided to ride the new cargo bike home to get comfortable with it -- our son riding on the back -- Bob didn't just wave us off. He rode alongside her to make sure she got to a safe bike-only trail. That kind of thoughtfulness really stood out. We're glad we found Groove. read more

Always amazing service! Would highly recommend . Great selection of e-bikes and very knowledgeable.

This is just an amazing bike shop, run by amazing people. 100% recommend!! They go above and beyond in service and have a great bike selection. read more

Great service and knowledgeable staff, good selection of quality bikes and accessories as well!

Manager Bob was superb. He was very knowledgeable in all different kinds of e bike and let use demo a few. Their Groove e bike model was very nice. Current adult model is around $2K. They also had another model Avenatti was around $1800 and it wasn't as smooth as their Groove e bike brand. Definitely coming back and getting an upgrade here. Friendly staff and great store location. Off of Creek road next to AMC theatre. read more

Groove E-Bikes - Bikes Near Me - Newport Beach, California

My husband and I went to just check out bikes but ended up purchasing one. We are very happy with Bob and the service him and his staff have given us. We highly recommend this place for your ebike needs! read more

Groove E-Bikes - Izip zuma - Bikes Near Me - Newport Beach, California

I talked to Bob over the phone looking for a new E bike with more dirt road capability. He immediately suggested his Ripper gen2 . A week later I stopped in to see if it was the was even close to how he described it. Not intending on buying, Bob showed me theRipper and explained the highlights and superior performance of the Ripper to other well known E bikes. After doing a test ride, I was sold and purchased that day. Bob loaned me tie down straps so I could load it in my truck. After riding both a beach path and off road I was extremely satisfied compared with my past bikes. I called Bob a few days later to let him know that everything he said about the bike was absolutely accurate and how much I loved how smooth the bike pedaled and performed. I've had many e bikes but this one outshines them all. I highly recommend. read more

I bought a E-Groove Ripper electric bicycle from these guys two months ago on July 2022, it's been great so far. It's got 750watts of power which I've only ever used on Shady Canyon trail. Their Aventon model would be fine for a commuter bike as most parts of central and northern Irvine are flat. The dealer's name was Shane, and he was kind and patient. The 200 mile tune-up is reasonably priced at $40 + $20 labor compared to other local bike shops at $50 ~$90, so no reason to go to other guys. I generally have no issue about this place, but the only thing was that couple of weeks after I bought my bike, a few new ones went on discounted sale. So, if I were to buy an e-bike here, I would should around the end of August when there could be a few much cheaper than their sticker price. read more

This shop has heart and brain. They were fantastic to work with and know their business inside and out. So many choices, you are sure to find what you are looking for...even if you had no idea walking in. I highly recommend read more

Love this place bought my bike a few years back the owner was very honest informative and it makes perfect sense to own a e-bike Vs regular. Now I can go out all day and ride my bike and not worry about getting too tired and must come home. I just use the full assignment and come home without effort at 28 miles per hour . YAY ME! read more

Awesome family owned business! From the service to the great pricing on repairs, new bikes, etc. this place is top notch. Super nice people too. Will be back for all my Pedego needs! read more

Groove E-Bikes - My bike fixed like brand new! - Bikes Near Me - Newport Beach, California

I would never do business with this place. It was a big mistake buying my bike there. I have tried since I bought my bike to get it serviced. The throttle has not worked correctly since I bought it. First I was told to send bob an email. I did that with no response. Then I was told to call. I did that and received no call back. I have been to the shop several times but Bob keeps telling me to come back and while I was in the shop he went off on politics dropping the FBomb. I really don't think this was appropriate at all. I never go around espousing my political views to people I do not know. As a follow up to my review. I received a call from Bob at Groove E-Bikes. He informed me that my Throttle was do to be delivered in the next couple days. He told me he would call me when it arrived to schedule an appointment to have fixed. As he told me he called 4 days later no let me know my part was in. I called him back and he asked me to bring it in. I brought it into the shop. Bob was very personable and friendly. He took my bike right in. I left to go home. He called me back in about 1 hour and said my bike was ready. He also gave my bike a full tune up. I was extremely pleased and satisfied. For that reason I am changing my rating. I believe that Bob went above and beyond to make it right. Thank you Bob. read more

High road? Seriously? That ship has sailed Bob. A return? OMG, you still don't get it. Dude,,,, IT'S NOT THE BIKE!! As for severing ties, I am really going to miss your banal and vacuous replies. They were the main source of my amusement for the past week. Look, to the people contemplating buying an E bike from Groove E-Bikes. As I mentioned in my first review - Bob represents his products well, inquires as to what you want out of a bike so he aligns you with the right type of vehicle - and the back staff (Yo and Shane) have been extraordinarily helpful, pleasant AND respectful. I merely provided some feedback to Bob regarding thanking customers shelling out their hard earned cash, originally provided a 3 star rating (A-OK) and, well you can read the rest and decide for yourselves. read more

Bob is by definition both a Gentleman and a Scholar in the field of velocipede. The entire staff are always very happy and attentive here, giving a personal caring experience to your visit. Services were all painless and quick, leaving a memorable experience. read more

Groove E-Bikes - Full Inventory - Bikes Near Me - Newport Beach, California

My wife and I had a great experience buying bikes from Bob and his staff! The team was so friendly and offered great advice. They have a huge selection of bikes and we ended up buying a sweet Gazelle bike. Thanks for all of your help and we will be back soon! read more

Great people, great service and they totally made my day. I'll be back soon Big thanks to Bob and Shane read more

I purchased my bike here a couple years ago and have been back a few times for accessories, maintenance, and advice. Each time I've been overwhelmed with the professionalism, knowledge, and courtesy shown by everyone in the shop. This is a great example of what a small business should be and how customers (and really anyone) should be treated. I recommend them all the time and always get positive feedback. Keep doing what you do and I hope you enjoy it as much as it appears. Thanks. read more

If you are considering an E-Bike don't only look at price. An E-Bike is a big investment and you need to consider the cost for maintenance and support. My family has purchased 4 E-Bikes from Bob & Shane over the last 10 years. We were early adopters and have moved through multiple generations of product. Groove has always provided excellent maintenance and support to keep our E-Bikes running smoothly and safely. I highly recommend Groove E-Bikes, they stand behind the products they sell! read more

The customer service at Groove is outstanding. These people are so nice and this little shop has a amazing selection. I will never shop anywhere else. I have bought two Aventon bikes here and couldn't be happier with the purchase and the service they provide. read more

Great service. Replaced a headlight on my Aventon Pace 500v2. Bob and his mechanic provided great service. Definitely recommended.

Normally don't write reviews however just wanted take minute to say our wonderful experience with Bob and his wife (Owners) today. We discovered had a flat rear tire on our ebike after parked in the garage several months. Didn't realize bike shop was no longer in Woodbridge Center but had moved to Newport Beach. Luckily found Groove E-Bikes shop on Yelp then spoke to Bob on the phone, he said no problem bring the bike by and will fix it while we wait. Saved our rare Sunday family plans going on a nice bike ride. Little out of the way from old location Woodbridge however definitely worth the drive. Will pass on info to neighbors you guys' new location. Thank you Bob. Lin read more

These guys are fantastic. I took my ebike for a rear wheel flat. Bob took my appointment right away. Since my ebike was new, I asked if I could observe the process so I could do it myself next time. Nigel the tech gladly obliged and did the fix at the front counter instead of the work room in the back. The store also has a good selection of ebikes and accessories. I will be back. I highly recommend this place for ebike sales and great service. read more

The guys at Groove are great. I called on a Saturday and same day was able to bring my bike in for servicing and they turned it around within a half hour while my two year old played in the courtyard. Pricing was more than fair. They even gave my daughter a little red watch which made her day. You can't go wrong here. read more

We shoped looking ar ebikes bob helped us looking at the ebikes he was so nice we got to ride the bike and he recommended the bike to us we loved the way it rode in parking lot. Bob was very knowledgeable and friendly. We later thought about the bike and decided to buy the bike we called and asked will pau for bike and was nice to hold the bike we recommended this place to others everyone there is nice gave them excellent rating. read more

The owner pushes you into buying a certain type of ebike (whatever is currently in stock), tells you that you can return it if you don't like it, then charges you a ridiculous restocking fee to get a refund. We made it very clear that we lived in a hilly area of OC and had concerns that a beach cruiser style bike wouldn't work. He brushed off our concerns, saying that it would be fine, but to let him know if it didn't work out. When we tried to take him at his word (3 days later), he acted like he didn't even know us. All in all, we spent over $5000 for both bikes and another $300 to get a refund. read more

Bob you did educate me and my wife on the bike that you thought would serve us however, you apparently were not listening to our needs as a customer. You did say you would work with us and we can return if the bikes did not fit our needs. You never communicated that you would not take returns because of COVID. There is also no signage outside (we could not enter the inside of the store) or on the final receipt regarding re-stocking fees or no returns. read more

If you want to buy an eBike this is the place to go! Bob Bibee is extremely knowledgeable, committed to excellent customer service and has a wide variety of bikes to offer. He doesn't try to upsell you. He simply makes sure that the bike you get is going to be a perfect fit for you. I have rented bikes here for years and recently purchased a bike from Bob. I couldn't recommend his shop more highly. He and his family are wonderful ! read more

Groove E-Bikes - I LOVE my eBike. Rode all over Irvine, around the Back Bay in Newport Beach and back with plenty of battery life leftover. Beautiful day! - Bikes Near Me - Newport Beach, California

I looked at several E Bike establishments and this was clearly the best. The owners spent an inordinate amount of time with me and my wife explaining everything and letting us know the pros and cons of all bike decisions. bought two bikes from them and could not be happier with our decision. Recommend them to anyone. Bob and Shane are so knowledgeable that they can help you in any way. Very much lookin forward to our biking experiences. read more

***BEWARE OF THIS CARELESS BICYCLE REPAIR SHOP Unfortunately due to my repeated terrible experience dealing with Bob at this bike repair shop, I don't have a choice than to share my experience with others so that hopefully they would not have to go through mine. With that said; I took my 4" fat tire bike to this location and after less than a week the same tire flattened again during a long and exhausting ride. After calling the place several times and leaving msgs, no one cared to return my calls or concerns, so I took my bike back and was faced with a mad Bob who told me they were extremely busy and it would take them a few days to do the repair. After 10 days of not hearing from anyone, I called the shop and spoke with Bob who told me to come by and pick up the bike that afternoon. Meanwhile he's been charging me $37.50 for each repairs. When I showed up, he showed me a debris attached to a scotch tape telling me that was the cause of my second flat and warned me not to collect debris while biking on an asphalt trail!! It only took another few days before the same tire was flat again. I was very shocked and baffled. This time I took my bike to another repair shop in Santa Ana. The gentleman there was very helpful and transparent. After opening my tire, he showed me the tube installed by Bob at GrooveE Bikes which was not appropriate for my 4 inch flat tires. In fact, it was the smaller tube that was the cause of all these flat episodes. Bob's greed and carelessness could have caused severe bodily injury or possible death. I hope no one else has to go through the same terrible experience that I have and the owners of this shop look into this matter more seriously so that they don't jeopardize anyone else's health while people are trying to have fun out there! read more

Just bought an Aventon ebike at this shop and was very pleased. They were very helpful and no extra fees or markup on the bike. I would definitely recommend checking this shop out for your ebike purchase. They have a lot of accessories and helmets as well. I was very surprised and happy to find the exact bike I wanted at a neighborhood shop very close to my house. read more

This place is amazing. Bob is nice and friendly and so helpful. We spent two hours trying out E-Bikes and getting lots of help and feedback. The two we got are such a good fit and we are quite satisfied! Have been back a couple times for this and that. During Covid, appointments are required for safety. Really appreciate that as well. read more

My son had a flat front tire on his e-bike on a Sunday. Although they usually service by appointment only, they were able to accommodate us right before closing. The shop looked extremely busy as well. Great service and such nice people! I think the owner chatted with me not sure. Thank you for helping us out on such short notice. Highly recommend and they give fair pricing as well! read more

We had finally decided on the Aventon Adventure e-bike after test riding the new Rad 6 down in San Diego. We bought the two bike sitting out front that were prefect with one being the SM frame and the other the LG frame. Yes the Aventon bikes come in sizes. Anyway Bob and Shane were really great in assisting us and now the pushy type sales men you sometime get. We bought both bikes and took home but then after we got home I realized that at age of 73, I probably should had bought the step through. The next day I called Shane and explained that I think I made a mistake and he said no problem just bring the bike back and they would credit me back, less the processing fee which amounted to less than $100. Now I only rode the bike once in front of our house so it really was still brand new. This bike shop is small but the service is BIG and Yo can't for get her good comments. Thanks Groove Bikes.... Dave and Mike.. read more

I wanted to express my sincere thanks to the entire Groove bike team especially Shane, and Bo. I had driven myself crazy online trying to find the best E Bike for myself. Within five minutes I had the best E Bike for me and all the accessories I wanted. I love my new E Wave bike, and I have no doubt it will help me stay healthy and have so much fun riding it. The E Wave model is awesome. Again thank you to Groove E-Bikes in Irvine you guys are the best!!!!!! Paul read more

Been looking for an E-Bike for quite some time. Bob and Yolanda helped me via email and in person. They answered my questions and let me take couple of E-Bikes for a ride so I can make my decision. Ended up buying Rebel Lynx 5.5 Plus PW-X and love it. No pressure buying. Great friendly staff. Would definitely recommend Groove E-Bikes!!! read more