I've been cycling for 15 years and along the way visited many cycling shops. Rock N Road Irvine is my favorite because of the outstanding team lead by Chris Williams. On a recent visit I brought in my Specialized Levo which was suffering from a malfunctioning electric motor. Colin and Kyle diagnosed the problem immediately and returned my bike the same day looking and functioning brand new again. If you want great service, go to RnR Irvine. read more

My bike needed the tune-up and I dropped it off and picked it up 2 days later.

Not much inventory but I was approached right away. I said I was looking for a mountain bike with full suspension, he asked my budget and I said $1,500 to $2,000. He said their clientele simply tell them what they want "full suspension mountain bike" and pay the price. He thinks the price would be $2,500 to $3,000 for something decent. I know when I'm not welcome so I simply said I would go to a store with more inventory, thank you, to which he replied with some long talk about what they do and another store and a demo ride. What I learned in 5 minutes: They don't want my business I'm stupid or poor or a bad client for wanting to spend under $2,000 They are not a mountain bike store I'm sure the positive reviews are factual, but, if you're budget conscious I would recommend you shop elsewhere. read more

I left with a feeling that they take customers for granted and are very casual about the interaction. Have a feeling that they prejudge what you need and not listening to what is needed. This makes them come across as pushy. read more

The person I spoke with at the front door was rude and unpleasant to deal with. Similar to other people's experiences he asked what my budget was within seconds. When I told him I was ideally looking to spend around $1,000 he made it seem like a waste of his time to deal with me. I realize the demand for bicycles has skyrocketed with COVID, but nothing about this store was pleasant. Regardless of what a customer is willing to spend, it would be appreciated if the employee(s) at this store were more approachable and less condescending. On a side note, I ended up choosing to buy a $3,000 gravel bike from another store in OC. So, it all worked out. read more

Politely walked in Irvine Bicycles for a new stem. Described my intentions for a short reach stem with a slight rise. Nothing complicated. First employee was helpful. He asked if I had my bike there which I did not. He insisted to bring in the bike. Im pretty confident with what Id like to purchase so I asked to just take a look at their inventory. Pretty simple request. Ready to spend money. As the employee and I started to walk towards the display, I guess maybe the manager or tech or perhaps owner cut us off at the pass. He asked the employee what I needed as he was working on a bike behind the counter. I spoke up saying Im looking for a stem. Again, pretty basic. A few questions into it, he insisted, I mean INSISTED, that i bring in my bike. Well ... i simply wanted to check out some stems? Frozen, I said,"ok sure." I decided to leave. He thought Its best to match up my stem and bike. Helpful i suppose but very pushy. However, I simply hoped to browse for myself. Again, fairly confident what I needed. Even told the owner It should be a 1 1/8 stem but what's the harm in checking my google and bike for the confirmed fitment. I just wanted to browse and buy. Unusual sales tactic. I will go to The Path in Tustin or Jax or even Amazon at this point. No thank you Irvine Bicycles. read more

Very rude and non-existent customer service. The employee there didn't want to show us any bikes. He was very keen to send us off from the shop. He had no interest in selling to us at all. He stopped us at the door and asked, "What's your budget? We replied, "what've you got?". He says "I don't have any bikes under $1000 and don't have any coming in for months. I have more expensive bikes but they are for biking enthusiasts". I don't know why he assumed we were not enthusiasts or worthy of being shown his more expensive bikes. Anyway he finally showed exactly one bike for $1500 and went on to say it is so in demand that it's parts will be stolen. So don't leave it anywhere other than your apartment or dorm, and definitely don't use it as a commuter bike. I wonder why anybody would buy a bike and not use it everyday to get around. My experience was exactly like some of the other reviews where customers felt like they were Julia Roberts in Pretty Woman, or felt like the employee thought we are stupid or poor or a bad client. In the end, we just said we will look around at other stores and come back. He happily sent us off. Very bad experience. read more

Walked into the store and I was approached by this rude ass goofy worker who asked me right away "how much are you trying to spend?" and before I could even answer, he went on saying he only had bikes selling for 2,000 dollars and up!?! Seriously! I couldn't even walk around and check out their bikes, It was so awkward so I walked out and thought wow he pretty much just gave me the F' off and don't waste my time bullshit. I couldn't believe it, I felt like Julia Roberts in the movie 'Pretty Woman' where she goes shopping in Beverly Hills and was refused service by her appearance. The guy was definitely discriminating. Find a better place one where they value ALL costumers please stay away from this wanna be bougie store with ghetto ass owners/workers. read more

The shop is great! They fixed our bicycle super fast! Thanks to them, my daughter's bicycle is fixed. Thanks to Steven too.

Irvine Bicycles built up three custom road bicycles for me and my brother. They sourced the framesets, the components ( a mix of Shimano Dura Ace parts and Ultegra Electronic shifting), ENVE wheels, Chris King Angry BubbleBee free wheel anodized hubs, Schwabe ProOne tubleless tires, Deda Integrated stem-handlebars, specialty length Dura Ace crank arms, and brake rotors. The staff offered numerous suggestions on how to best improve the builds. The exquisite result was the creation of three World Class bicycles. Bravo! You cannot go wrong with Frank and his crack team of classy professional artisans. Thomas read more

My rear tire suffered an unpatchable-sized hole on the way to San Diego during my 1st century ride, and my friends and I just happened to be near this shop. The person who helped me, whom I assume was the owner/manager, took me at the register for the "Continental Grand Prix 4000 S II Road Clincher" 700x25 that I held in my hands. He gave my friends (2) and I cold bottles of water, a tire pump to check our tubes, and 1 free tube for me. The other 2 employees in the store were also friendly as they asked about our century. One HUGE downside to their outstanding customer service was the fact that my total came out to $75.59 after tax. My front tire (same tire) was bought on Amazon.com and the total after Prime 2-day shipping was an even $46 - a $30 markup! I would probably never shop here again based solely on their outrageous pricing on this tire. If not for their GREAT service that day, I would probably give this place 2 stars based on their pricing. However, they were extremely helpful when I needed it the most so this review is just for their service. read more

Great service and the staff are very informative. I'd recommend this especially if you have a lot of questions

I brought in a bike that had a broken chain that needed to be replaced. Everyone here was super nice and hospitable. Eric was awesome and helped us replace our chain and then some. He was incredibly informative and even gave us some additional advice that was very much needed. read more

Came in around 5pm tonight and brought in my bike for a full brake repair. As it's my only form of transportation right now, they were kind enough to get it done in less than an hour. Incredibly kind, a flawless & quick repair, and all around great experience! Definitely recommend. read more

Called looking for a basic bike and got the most rude person on the phone. Basically told me I was looking for "trash" and was wasting his time, even though he wouldn't stop telling me how idiotic I was. If anyone wasted their time it was me, attempting to be civilized with this uncooth individual. I am not sure how someone can employ or continue to operate a business with someone who is so unprofessional. That being said I found bicycle tree a non profit in Santa Ana and they recycle bikes, if you are like me and don't need a fancy bike that is priced like a car then maybe you can find what you need at bicycle tree instead. Don't call this place, no one needs to be abused verbally like that. read more

I had an excellent experience here today. Alex the mechanic adjusted my Shimano Ultegra derailleurs and made sure my chain and cassette were still in good shape. He also adjusted my brakes and checked & adjusted the headset without me asking! He just checked the entire bike, lubed all the parts that need lube and then took it out for a test ride. I paid a very nominal fee for all this and will definitely go back for my next tune up. I met Frank the shop owner too. Like all my cycling friends have been telling me, he's cool! read more

Irvine Bicycles - Bikes Near Me - Irvine, California

A COVID story. I picked up my MTB today with my new tires mounted - bu NOT here. Last Thursday I called Laguna Cyclery and asked how long it would take to get my tires mounted which I had. They said the only way was to get online and the appointment was 2 1/2 weeks away. So I called Irvine Bicycles, in the Spectrum, and they said they could handle it with a 24 hour turnaround. However, it would be $50 PER TIRE to mount them. I wanted to make sure he understood that I had the tires already. He understood, that was just the "current" fee. Gouging! So I tried JAKKS, but not answering the phone. Finally I drove by Rock N Road in Laguna Niguel. They could do it in a couple of days. When I asked how much, they said $20 per tire. I said great and that delivered. I will never do anything at Irvine Bicycles again because I see them as profiteers. read more

The chains has fallen off my bike and I walked my bike 3 miles in 80 degree weather to take here, they said they would not repair the chains and they would have to do a full configuration for $100 because they had a lawsuit earlier and they can't do a simple repair. Horrible attitude. Would not recommend. Take your bike to Rock n Road instead. read more

I was there today to inquire about bikes and there customer is very poor. They have good selection bike but I don't think I will buy bike from this store there customer service is poor what more of you have issue the bike you buy. read more

Stopped in for the first time the other day and was pleasantly surprised with a great selection of bikes and friendly customer service. Even after I let them know that I wouldn't be making a purchase this visit, they were still happy to answer questions and help out. Prices seemed good or better then market prices, especially for Irvine. Will be back to buy my son a Cannondale and to get my bike serviced. read more

Great service. The staff is super helpful. The prices are very reasonable compared to other bike shops.

I wanted to by my first road bike and during COVID it's hard to find a bike store that is willing to be helpful; I called many, most were less than welcoming. That said, I called Irvine Bicycles a few times to make sure they were open and they had the bike I was interested in. Talked with Alex and Frank, both were awesome. Came in and Simon helped me out right away. Within 5 minutes we were out back doing a test ride to confirm the basic fit and that I was comfortable. Simon then helped me pick out other essentials - repair kit, bottle cages, lights, air pump, tried on shoes and a jersey. Simon was kind, answered my question, and then helped me get the bike set up and ready to go. The whole time they were super busy; phone ringing off the hook, other folks coming in, but through it all Simon was focused on getting me what I need (even while answering the phone and working on my bike at the same time). Since they can't do a full fitting now, they gave me a raincheck on that. Net net, these guys know their stuff, they're friendly, they work fast, and they get you what you need. I'm so grateful for them helping me get the equipment I need to stay in shape. read more

A bit over priced but it is Irvine. Came in here to get brakes adjusted. They only allow one person inside at a time now it's good to call them first read more

STAY AWAY!!!! Absolutely the worst service ever such rude workers. I walked in with the intention of buying two bikes and was super excited but the minute we enter we are ignored and just being looked at very bad. Save your time and go somewhere else these people need to learn some manners and customer service it's ridiculous!!! read more

It really does help me out a lot that I have a shop close to were I live. My easy run to place whenever I run short of supplies. Greatly appreciate to have the ability to call in and order then just pay on pick-up. read more

Great shop....they were out of beach cruisers which is a good thing for them but a bad thing for those wanting to buy/view test them out etc. Prices are decent and the guys are all pretty cool. read more

I have been there weekly for the past month for a multitude of reasons. The owner and his staff have always been supportive and kind while answering my many questions. Today they were willing to drop what they were doing to diagnose a clicking noise in my bottom bracket. Not only does this helpfulness make my current ride better, it makes me want to consider purchasing my next bike from Irvine Bicycles. Thanks! read more

I'd like to thank Greg for his kindness and understanding. His outstanding customer service really helped me with a very difficult decision. I'm extremely happy. Thanks a Bunch Sincerely, Martin read more

I also received the "Julia Roberts at expensive store in Pretty Woman" treatment. A store associate kindly took off of the wall a bike frame that caught my eye. It was new, shiny (figuratively), and beautiful. I was thinking if I should upgrade. As I was admiring this frame, the owner came by. Within a few minutes, the owner asked the associate to hang the frame back on the wall. Ah, hello. I was still checking out it out. (Did I mention that I biked to the shop in full cycling kit on a bike that is exactly same brand, model, and frame size as that of the frame now back on the wall... and no longer in my hands.) read more

Great service, went in to replace tire tube on my bike, was pretty affordable and they even readjusted my brakes for me for no extra cost. 10/10 would go again. read more

Best Bike Store in Irvine carry a very good brand, from high end to not low end. they are very helpful. Their customer service is superb. 5 Stars to Irvine Bicycle... read more

Really good experience with this shop. Brought my bike in for derailleur adjustment and they fixed it right then and there! Highly recommend to anyone looking for bike service. read more

I went over to test ride a bike they said was in stock. Ended up test riding 3 others I saw there. The entire staff was patient, answering all my questions with absolutely no pressure to buy! They have a large stock of tools, bike accessories and some very unique bicycles. read more

What can I say. These guys came through again. I needed a front dérailleur ASAP for my look 566. It was a Sunday so I called around. Everyone said they would have to order the part and they would need my bike for 5 days. 5 days!!!! Took my bike to my guys at irvine bikes and had it installed by Alex, one of the best bike mechanics around. He even cleaned my chain And lubed it plus did some extra work at no cost. Real cyclists shop here and use the mechanics here. I will never go anywhere else. read more

Irvine Bicycles - Bikes Near Me - Irvine, California

I Stopped by for a fix on the back tire of my E bike. They were able to accommodate me and get me taken care of fairly quickly despite how busy things are right now, including that day. If they don't answer the phone it's because they are very busy doing their best to help every single person that shows up at the shop. Very straightforward and kind experience. read more

I brought my bike in for a quick rear mech adjustment, and the mechanic wanted to charge me $80 to do a safety review of the bike before he "could touch the bike". The bike is worth $10K and ridden daily. Ridiculous service. I won't be back ever again read more

Only giving four stars so I don't sound like a shill. I'd been shopping around for a Mountain Bike for the last few weeks and was put out by the attitude of a lot of local bike shops when they find out you're not interested in a carbon fiber beast with a full suspension. This was my first bike in over 20 years and I wasn't looking at buying something that cost more than my truck. I went into Irvine Bicycles and was greeted by The French Kid who showed me exactly what I was looking for. No pressure to buy anything other than the bike that was right for me. He made the required adjustments slapped on a complimentary water bottle (nice) and I was good to go. I'll be returning for any repairs and accessories I need and the future and when I'm ready to step up the carbon fiber beast I know where I'm going. read more

Ordered a bike over the phone. Transaction was easy. Bike arrived sooner than promised and they assembled the bike immediately. Upon pick up the staff was friendly and knowledgeable. Great experience. read more

Over priced, I went in there for a tune up which would have cost $70 just to have them tell it wouldn't be done for 3 days. All this while 3 employes sit on the benches bullshitting about some chick that had just come in. Customer service FAIL! read more

I don't even know where to begin. I walked in the store for a simple tune-up and rear wheel trued. Immediately, a mechanic told me I needed a new chain. I was like okay, what sketchy bike shop doesn't suggest that right away? I received a call the next day from the Manager and was told the following: -Right shifter was broken and it needed to be sent to the manufacture for repairs. Odd, it wasn't broken before it went in the shop. (Manager later confessed that he broke the springs.) -I needed a new derailleur. Had 2 mechanics look at it and no I didn't need one. -I needed a $10 dust cap on my bike or I can't ride it. (Uh yeah...) I requested to pick up my bike right away as things were not adding up. I was left with buying a new right shifter and taking it to another bike shop. If you value your bike, I suggest you take it to Edge Cyclesport or Cyclepro in Lake Forest. read more